: We originally…read morestrayed from Dr. C because we thought another vet would be easier to get into. That turned into the whole mess I posted about: different pricing than we expected, confusing communication, and paperwork with another person's information attached to our dog's visit and my husband's signature. Lesson learned. We went back to Dr. C, had the consultation, scheduled her dental, and everything went smoothly. Clear pricing, great communication, cleaning + extractions, and she's already back to herself. And WOW, someone just told me they were quoted $995 for essentially the same dental work at another clinic. We paid $295 for the cleaning + extractions with Dr. C. Jeez. This is exactly why sharing prices and experiences can be so helpful for other pet owners. ' . .

I am extremely disappointed with the service and lack of communication I received. Weeks before the…read moreprocedure, Dr. German examined the papillomas on my pet's back-left leg and recommended that they be removed. This procedure was specifically scheduled as a follow-up to his evaluation and recommendation. On the day of the procedure, I clearly marked the papillomas and verbally told the staff member who took in my pet not to miss the papillomas on her back-left leg, which opens and bleeds constantly, and was the sole reason for the first visit. Despite this, the scheduled removal of the papillomas on the back leg was missed. When I discussed what happened, the front-desk employee repeatedly insisted that the area had not been marked, blamed me, and called me a liar over the phone. When I explained that the procedure had been scheduled based on Dr. German previous examination and recommendation, I was told that he sees many animals and cannot be expected to remember everything. However, this information should have been documented in my pet's medical records and confirmed before the procedure. Instead of listening to my concerns and discussing how the situation could be corrected, the employee argued with me. There was no attempt to accept responsibility, review the records, or offer a solution. I have trusted this veterinary practice with my pets for years, so the lack of concern, professionalism, and appreciation for my continued business was especially disappointing. I asked for Dr. German to call me and provided my phone number, but I have not received a return call. Mistakes or misunderstandings can happen, but how a business responds matters. I expected compassion, accountability, and a willingness to work toward a solution. Unfortunately, that was not my experience. I will be taking my pets elsewhere.

Where do I start? The staff here is amazing. Sarah and Lupita go out of their way to help us crazy…read moredog people. Both Dr. Vega and Dr. Wilson are fantastic. When you walk in, you're greeted with warm smiles and a welcome to you and your fur baby. The place is clean and doesn't smell like funkiness which is a plus. I think the scentsy wax warmer in the corner by the receptionist does the trick. Anyways, the Drs aren't rushing you through to get to the next dollar sign. They ask questions, listen to concerns and spend plenty of time with each patient. Speaking of dollar signs, I find this place to be very reasonable! I'm a fairly new pet owner but I was surprised to find that the shots, meds and etc. were so reasonably priced.

The staff and Dr were more than wonderful! I brought my dog Betty, in thinking it might be time to…read moreput her to sleep. After the exam and different ideas for quality of life, I left with so much hope for a few more years with my furry daughter. They took an untold amount of time explaining everything in great detail and I'm soo happy with the outcome

It's a bit inconvenient that they do my make appointments but then again first come first served…read moremeans any day you can take your sick pet to be seen. Good doctors and reasonable prices. Recommended.

Excellent care,and best price around i have suggested them to anyone i meet . Thank you for all you…read moredo

I've been taking my pets to Dr. Harvey since 2002 and absolutely love the service we have received…read moreover the years! The compassion and care our pets receive is wonderful. We appreciate that Dr. Harvey always gives her honest professional opinions about treatment options. We also like that she incorporates holistic treatments in her practice as well. Just this past November my beagle was attacked by a coyote. Dr. Harvey and her staff were quick to act and treat our dog even though we had no standing appointment. Glad to report that our beagle recovered from her bite wounds and rib injuries and is doing just fine! We wouldn't take our pets to any other vet in El Paso, TX!

This review update is specifically meant for the spa in this case. I absolutely have no complaints…read moreabout Dr. Harvey and her team on the clinic side of this business. The quality has been on a decline for a couple years at this point. They allegedly only have one groomer who works one day a week, which truly sucks. My dog became cage aggressive as a result of the very first groomer we encountered here to start (can't remember her name) which was never an issue any other time she had been groomed elsewhere. Most recently, I had called to set an appointment for her yearly vaccines in anticipation of getting her groomed. When I requested the grooming appointment, I was told that because HE (they consistently say he when my dog is female) is cage aggressive she needs to be with an experienced groomer. This experienced groomer is also the only one available, who only works Wednesdays. This call was made at the beginning of June, and the appointment wouldn't be until June 25th. Fine, I'm okay with waiting. The 23rd rolls around and I still have yet to receive the email reminder, so I decide to call and see what was going on. The girl who picked up the phone checks the schedule and sees no appointment for my dog, and offers to reschedule for the experienced groomer on July 9th. I had already waited so long for the original appointment that I'm starting to get annoyed. I accept the appointment for July 9th. My husband then texts me that the appointment was canceled, due to the groomer being sick. GREAT. When can she get groomed? They're not sure, needed to see if they could squeeze HIM (again my dog is female, she's been groomed here for years, and they can literally see it says female on her profile) in with the manager. I'm already annoyed as it is so I ask what the solution here is, how soon I'd have to call back. I'm told they'll call me when they have a solution. Well I figured out MY solution. I went to a different groomer.

Lots of holding on phone. Staff seemed frazzled, annoyed on the phone. Not a great first impression.read more

+ I've had only good experiences with SWACC, both for…read moreveterinary care and boarding. All of the vets are competent and caring and demonstrate a lot of empathy for us as pet owners. The staff is lovely and professional. I just wish their seating area was better. The benches are really too small for 2 people. I think individual chairs would be better.

This continues to be the ONLY place in El Paso that we will leave our dogs!!! We now have three of…read morethem, and they LOVE this place. The staff goes above and beyond to take care of them, and is so reliable. We had a puppy that needed eye drops and meds, and they kept a track list of every dose for us! They truly love animals here and the dogs just have FUN! As far as safety, when you board your dogs somewhere with other animals that play, things happen. My dogs have come home with scratches and gashes, this is part of boarding people! The facility can not be responsible for every little thing that happens. Also, if your dog has aggression issues, do not board them and then expect to have no issues when you return. I HIGHLY recommend Howl-A-Day Inn for all of your boarding needs!

I have nothing but good things to say about Melina and the crew here at Howl-A-Day Inn. My dog…read moreloves this place so much. When I go to get her she never wants to leave. I have used them for boarding and doggie daycare. Doggie Daycare is the best here if you have an active breed like I do and want them to get exercise.

My baby's teeth were cleaned at Zarges. He was in a good mood after his cleaning. He wanted to…read morereturn into the lobby! Which confirms that he was treated well! The costs were shown upfront and reasonable compared to some other places.

I dont recommend Dr Zarges or her staff. They carelessly and heartlessy knocked out my dog's teeth…read moreduring a cleaning and tried to hide the fact. I discovered it in the parking lot. After I had paid. When I went back in and spoke to Dr Zarges she smirked and asked me what did I expect. The whole staff were in full agreement . I guess the cleaning was a group effort, I want there. Anyway the aftermath is that It changed my dog's eating habits, his diet, and his playful demeanor. Since then theyhavev asked me to come back for a follow up including a dental visit . I don't know how my dog feels about it, but I don't trust Dr Zarges or her staff to care for any animal.

All the staff and doctors are caring, concerned and focused on you and your pet. They listen to…read moreyour concerns and take the time to answer your questions. They are able to explain the options that you have in treatments with honesty, integrity and compassion.

My long haired cat had an abscess rupture, that I didn't even see was there. I called several…read moreplaces, and quickly realized that I needed an emergency visit. Calista told me to come right away after explaining what the charge for an emergency visit would be. Didn't matter, I didn't want my kitty to suffer! They took him right in while I completed the paperwork. I'm new in town, so I do not have a veterinarian yet. I do now. They had him evaluated and told me he did have an abscess that had ruptured, but they had shaved the area, evaluated if it was in need of additional care, cleaned the would and felt he would be best served with antibiotics and an anti inflammatory to help him get comfortable. He is home, doing well, and I plan to use them for future care.