Very helpful and supportive. Great advice as we worked through possibilities on instrument repair.read more

Wow, this is service at it's best. So the first time I experienced Windsmith Music my daughter and…read moreI were shopping for a violin for her. We came to try a few of the violins they had. They were great about explaining the different choices they had and talking about some of the different sounds each violin might produce. My daughter tried the four that were in our price range and didn't really experience anything remarkable. So ultimately we ended up playing a German Violin that had the sound she was looking for. Something about being made from wood from the Carpathian Forests, seemed to make a difference :) But I wouldn't hesitate to buy a violin from them. And personally, I'd love to do that b/c their service is so great (more about that next). So recently, we had a problem with our silent (electric) violin. One of the strings was starting to come apart a bit so we decided to get new strings thinking that would fix the problem. We brought the violin back and found out the problem was still there. So we called, and they said to bring the violin back and they'd take a look. We dropped it off and then about a day later they figured out it had to do with a finger guide we had wrapped around the neck which was coming up just enough to cause a problem w/ a couple of the strings. What impressed me though was how kind and helpful they were throughout the whole process. Cassie was the one helping us and she was AMAZING! So basically, the problem was all on us. We are the ones who caused this issue (not them). Yet they took the time to research the problem to try and figure out what it was, then figured out the issue and got us taken care of. Then on top of that we weren't charged anything. At one point they even offered to drop our violin off in Corvallis (where we live) to save us a trip back into Philomath. PRO TIP: If you're traveling from Corvallis, I recommend calling first depending on what you might need. For example, the person you may want to speak with or work with may not be there when you stop by so it might be wise to call again just to be sure. But they truly go above and beyond, give great service, their pricing is very fair and reasonable. We're fortunately to have such a great music business here in the area and I'm excited for the next time we'll be stopping by!

They went all out to trade me back and let me choose a more suitable instrument for me . I now have…read morea small parlor guitar and love it. Super nice people not pushy at all, lots of choices more than I have ever seen in one shop. Lessons- school rentals they do it all.

Great customer service, went in to look at a certain guitar, they let me try it, answered all the…read morequestions i had and even gave some advice, they didn't try to sell me a bunch of stuff I didn't need. Where very nice and honest. Was in n out within 10min and i left very happy with my purchase! Definitely will be coming back when I decide to upgrade!

This is an amazing guitar store, let me say. The owner's name is Carl Wilson and just a great…read moreperson. The store is a little small and cramped, but honestly, the owner is so friendly and sweet. He helped a friend out with his guitar strap and taught him a small lesson. He's a great guy. I recommend this guitar shop 100%.

Cluttered mess,, comes of as a nice guy,, watch out ! He has had a broken vintage wah wah pedal of…read moremine that he said he sent out to fix.. 16 months later and a half dozen trips to the store,, he say's" oh it's around here somewhere.". I traded for a acoustic amp.. it has issues.. he want's me to leave it to be "fixed" right!... I'll be going to Michael's Music in Cannon Beach.. A person can walk in his store without tripping hazards.. He is fair...

Bought a really nice telecaster back in December that needed some minor repair in May. They got me…read morein and out very quickly and gave some additional help/set up an extremely reasonable rate. They are also very chill and nice, which is not always the case at guitar shops. Love these guys. Go check them out.

Looking for guitar specialists? Thunder Road is your place. They have a selection ranging from…read morerelatively inexpensive to "to die for" models. The best part is their service--these guys love guitars. They own them, play them, know them, and they will expertly guide you to the instrument best suited to your level of playing, size, and budget. Will, the owner, recently helped me with an issue I had with a Martin acoustic, and I walked away completely satisfied. It was a "win-win" solution. Great place for guitar aficionados as well as beginners who need guidance on finding the guitar of their dreams

All the people there are so nice very helpful, they always have what I'm looking for and Randy the…read moredrum teacher is awesome.

Almost 2 years of rental. Started out fine but when we switched to a new size customer treatment…read morewent downhill. It started with a pretty beat up instrument and case but it appeared to play just fine so no biggie. The bow needed to be restrung but the repair person was not there on multiple attempts resulting in them giving us a 2nd bow to use. When the bridge broke we brought it in to get it fixed. I sent my son in not realizing there was cost so when he texted it was $60 I said let me come in. I had never been there as this was grandmas deal and rather than anyone saying hello or explaining what needed to be repaired etc I was greeted with "bridges dont break, they're broken" and "was it even on the violin when it broke?" I didnt appreciate treatment and also wanted to speak with grandma about our responsibilities according to her understanding so we left without signing their repair ticket. When I brought in their bows since we decided we would no longer rent from them, I was then threatened with fraudulent charges to the card on file (not mine). They then called grandma 4 times threatening her with $260 worth of charges if she didnt call them back. Absolutely unprofessional and unacceptable behavior!

Pedro was great to work with. Traded in a Guild D-55 I purchased in 1976 and had owned 48 years…read moreon a Martin D-18 Standard Satin. The net outlay (trade in value and new guitar purchase price together) was very fair and pretty much what I was expecting/hoping for. Pedro tracked down the last Martin D-18 Standard Satin Natural Finish in the entire Guitar Center chain (at the time). Located the last one in Georgia. Pedro ordered it, got it shipped to the Keizer Store, and alerted me to its arrival. I did an inspection and play of it, and we closed the deal. Pedro put in a lot of time and effort on this trade/purchase for me. Grateful for his help and assistance!

I had an issue recently with GC when trying to get some info on a particular guitar I was…read moreconsidering purchasing. Long story short I reached out to management regarding my issue. I was subsequently contacted by corporate management and they offered to assist me with my purchase. We corresponded over a couple of weeks and I was ultimately able to make my purchase to my complete satisfaction. I want to give a shout out to Leslie Rosenthal - Director, Internal Communications and Dave Matthes Guitar Center - District Manager. They both went the extra mile to make sure it all worked out to my satisfaction. I am very grateful to you both for your assistance. What's the best thing about buying a guitar from Guitar Center? You get to actually try out the instrument before taking it home and they have a 45 day return policy which is very generous. If you buy from the internet; the return shipping is not free! I know with an organization that's as large as GC you're bound to run into challenges from time to time but the real measurement is how your issues are resolved. To me that's the difference. Thanks Guitar Center!