I really despise having to post a bad review but our experience with Mir Music was negative for the short 3 months in which we rented an instrument. In fact, this is my first review which isn't a positive one. I cannot post this review without choosing a rating, so I'm giving a 1-star rating because, well, I have to in order to post my review.
First, new to the area we were excited to find a musical instrument shop within minutes from home. No issues when my husband and daughter went in to rent the instrument.
~2 weeks pass and we return because the keys were 'sticking' among other issues. As my daughter begins to explain the issues and areas of concern she is rudely interrupted by the representative. He didn't give her a minute to complete one sentence. We push that aside and wait a good 30 minutes in the store for him to fix the cork, and then pass off the instrument to the back room. The man in the back room insists there isn't an issue. I then ask my daughter to attempt to replicate the issue as it would be easier for the repair man to understand. She plays and again they dismiss her concern. I ask her to play a while longer, and then, they reluctantly ask to have the instrument, take it to the back room, another 15 minutes and it is fine for the time being.
Last week we returned as my daughter was experiencing similar issues. Again, the same representative, rudely interrupted her, accusing her of dropping the instrument. This time I politely ask him to allow her to finish explaining the issues so that he can better understand how to address the repair. With a loud sigh, he motions for her to continue.
Last night we come to pick up the instrument that's been repaired. I ask my daughter to test it out and we instantly notice her 5 + reeds are missing. She cannot test it out. When we ask for the reeds we are surprised at the response. We were told something along the lines of "Why don't you check at home, logically they wouldn't be in the case, why would we take them out?" After I inform him that I am positive the reeds were left in the case as I checked the case as well when we turned it in for repair. I assumed this would be a simple fix. I was absolutely wrong. Along with the negative remarks from the repair man in the back room, the representative continued to talk to us in a condescending manner. He insinuated that my daughter was being deceitful and lost her reeds. What bothered me the most is I was very calm and polite and these 2 men were absolutely rude and had a complete lack of customer service.
Next, I inquire on the process to cancel our rental agreement. After careful inspection he deems the instrument in good condition. Since our experience was less than desirable I asked for a record of its return condition and date. He then gives me the receipt for the repair fee. Although angry, I still thank him. Oddly enough his response was "I'm not even going to say anything." At this point I have had more than enough, it was bad enough my daughter had to witness such behavior and disrespect from 2 adults running this store. After we have the check-in receipt, we leave the store.
No less than 15 minutes later I received a call from the representative informing me that their newer employee forgot to return my daughter's reeds when he removed them from her case as he vacuumed the case. He did apologize, but I am very saddened that each time that we visited the store, my daughter had to witness such blatant, demeaning behavior.
I still marvel in disbelief at the responses, but it served it's purpose--perhaps after the first visit I should have not given the representative the benefit of the doubt and just went with my gut feeling. read more
