Friendly service and great place to get a budget instrument. Wasn't even intending on buying a…read moreguitar but he sold us a t style guitar of a little known brand called Amati. I love finding hidden gems for cheap so was pleasantly surprised by this guitar.

Came in to find a guitar tuner. Got what looked like a used one, along with a new ukelele capo, a…read moreused larger capo and new strings.I was told that I was given a discount and (my bad) did not ask for total. got home to portland to find that for the two new items and two used ones I was charged $95.99 on my card. I was disappointed to say the least. Nice man but still way to much for the 4 items I got. I cant drive, and have to take the Point bus to get to the Cannon Beach, so this means I will have to go back to Cannon Beach to get the issue taken care of.

I don't know enough about the technical aspects of guitars to give an overall rating, but they're…read morenice people, certainly seem to know hwat they're doing, and have, on the two occassions I've been in there, provided me with the basic services I needed...just minor neck adjustments and restringing. that said, the vending machine outside the store is PURE GENIUS!

Iconic vintage guitar store. Tim has owned this place for 30 years and he is very kind, generous…read moreand knowledgeable. Also, if you have the time, I'd recommend asking him to tell you some of his personal stories. You won't forget them. I walked away with an awesome little reel to reel and some rare records, and he threw in some 1/4 tape for free! You won't find a better little vintage music shop. Will be back every time I'm close to Portland no doubt.

Great selection of guitars with a very friendly and knowledgeable owner more than happy to help.read more

Bought a really nice telecaster back in December that needed some minor repair in May. They got me…read morein and out very quickly and gave some additional help/set up an extremely reasonable rate. They are also very chill and nice, which is not always the case at guitar shops. Love these guys. Go check them out.

Looking for guitar specialists? Thunder Road is your place. They have a selection ranging from…read morerelatively inexpensive to "to die for" models. The best part is their service--these guys love guitars. They own them, play them, know them, and they will expertly guide you to the instrument best suited to your level of playing, size, and budget. Will, the owner, recently helped me with an issue I had with a Martin acoustic, and I walked away completely satisfied. It was a "win-win" solution. Great place for guitar aficionados as well as beginners who need guidance on finding the guitar of their dreams

While I have no complaints on their sales department which always has been nice, my rating is for…read moretheir amplifier repair service that is not honest. I highly recommend being very careful if you must bring your amplfiers there. It's for a repair work finished for my Mesa Boogie Mark III on 3/6/2022. I brought it for a crackling noise and it was just due to a bad 12AX7 tube (V1) due to bad contact on pins. They knew it but they additionally replaced a healthy volume pot, 2 healthy 30uF filter capacitors, while leaving one that was actually bad and underspec (20uF) which was worsening 60hz hum (which is the design weakness with this amp even with DC heater supply for V1). Total cost I paid was $100 + $15 + $16 + $10 + $125 = $266!! In addition, they didn't tighten up the top suspension screws which caused one 12AX7 tube to break during transport. It was not my first time taking the amp there because they are supposedly the only Mesa Boogie service center here. In 2018-2019, it was also them who installed the very JJ 20uF 500V filter capacitor that is underspec! I am engineer myself with a master degree in electrical engineering and I have been learning about repairing and building vintage tube amplifiers in past few years and now I know well enough. I still have all the receipts and documentation and the healthy parts that have been wrongfully replaced.

I was visiting Beaverton Oregon and the first music store I went into recommended Five Star…read moreGuitars. I immediately liked the selection of instruments and amplifiers. Michael was quick to help me find the perfect Mesa Boogie and brought down some custom PRS guitars so I could rock out and relax. I had a great time playing for a couple of hours. I returned the next day and continued to play and chat with the great staff. Geoff introduced himself and asked what I was interested in. He brought me a few high quality guitars until I couldn't resist. He made me a smoking deal on the JP Mesa Boogie and a beautiful purple mist PRS. I recommend FSG's and will definitely continue business with them even though I am from the Central Valley in California.

Pedro was great to work with. Traded in a Guild D-55 I purchased in 1976 and had owned 48 years…read moreon a Martin D-18 Standard Satin. The net outlay (trade in value and new guitar purchase price together) was very fair and pretty much what I was expecting/hoping for. Pedro tracked down the last Martin D-18 Standard Satin Natural Finish in the entire Guitar Center chain (at the time). Located the last one in Georgia. Pedro ordered it, got it shipped to the Keizer Store, and alerted me to its arrival. I did an inspection and play of it, and we closed the deal. Pedro put in a lot of time and effort on this trade/purchase for me. Grateful for his help and assistance!

I had an issue recently with GC when trying to get some info on a particular guitar I was…read moreconsidering purchasing. Long story short I reached out to management regarding my issue. I was subsequently contacted by corporate management and they offered to assist me with my purchase. We corresponded over a couple of weeks and I was ultimately able to make my purchase to my complete satisfaction. I want to give a shout out to Leslie Rosenthal - Director, Internal Communications and Dave Matthes Guitar Center - District Manager. They both went the extra mile to make sure it all worked out to my satisfaction. I am very grateful to you both for your assistance. What's the best thing about buying a guitar from Guitar Center? You get to actually try out the instrument before taking it home and they have a 45 day return policy which is very generous. If you buy from the internet; the return shipping is not free! I know with an organization that's as large as GC you're bound to run into challenges from time to time but the real measurement is how your issues are resolved. To me that's the difference. Thanks Guitar Center!

Wow, this is service at it's best. So the first time I experienced Windsmith Music my daughter and…read moreI were shopping for a violin for her. We came to try a few of the violins they had. They were great about explaining the different choices they had and talking about some of the different sounds each violin might produce. My daughter tried the four that were in our price range and didn't really experience anything remarkable. So ultimately we ended up playing a German Violin that had the sound she was looking for. Something about being made from wood from the Carpathian Forests, seemed to make a difference :) But I wouldn't hesitate to buy a violin from them. And personally, I'd love to do that b/c their service is so great (more about that next). So recently, we had a problem with our silent (electric) violin. One of the strings was starting to come apart a bit so we decided to get new strings thinking that would fix the problem. We brought the violin back and found out the problem was still there. So we called, and they said to bring the violin back and they'd take a look. We dropped it off and then about a day later they figured out it had to do with a finger guide we had wrapped around the neck which was coming up just enough to cause a problem w/ a couple of the strings. What impressed me though was how kind and helpful they were throughout the whole process. Cassie was the one helping us and she was AMAZING! So basically, the problem was all on us. We are the ones who caused this issue (not them). Yet they took the time to research the problem to try and figure out what it was, then figured out the issue and got us taken care of. Then on top of that we weren't charged anything. At one point they even offered to drop our violin off in Corvallis (where we live) to save us a trip back into Philomath. PRO TIP: If you're traveling from Corvallis, I recommend calling first depending on what you might need. For example, the person you may want to speak with or work with may not be there when you stop by so it might be wise to call again just to be sure. But they truly go above and beyond, give great service, their pricing is very fair and reasonable. We're fortunately to have such a great music business here in the area and I'm excited for the next time we'll be stopping by!

Very knowledgeable. Was helped with my grandsons guitar and multiple suggestions for lesson it was…read morea very pleasant surprise to find someone so knowledgeable and helpful

The young man behind the counter was polite, helpful, knowledgeable - everything you could hope for…read morein an employee. My daughter wants to learn the guitar. He answered all her questions and offered suggestions. Unfortunately, we didn't buy anything. I have no issues coming back when she's ready. Watching them work on the instruments in the back was interesting. The care that was shown is not an everyday occurrence. This store and its employees are a hidden gem!

+2 for polite customer service and knowledge of musical instruments. -3 for taking me to the…read morecleaners. On June 3, 2020 I took my daughter's play guitar that I purchase on Amazon for 17.99 to the Troubadour. The owner/ front guy is old school customer service where he enjoys getting to know the customers. After a 15 minute chit chat he tells me that all strings would need to replaced. I asked for total co$t and he said it would be $11.50 for the package of strings and $20 installation. When I picked it up the next day he gives me a quote of $56 !!!! "For what?" I asked. "Gas and oil, you know things have gotten expensive. Especially kids stuff." I stared at him and said "I really do not understand the gas & oil part. Sounds outrageous!" He said he would give me a discount from $56 to $49. I paid the $49 and went to get a 2nd & 3rd of opinion on cost. Both other places quoted me $20 and no "gas & oil" cost. I am all about supporting local business, but when you get reaped off by local vendors it makes it hard to support them. Corvallis is not a big place and variety is limited. But extorting locals is not the way to keep your business open.