The food was great. The value is great. I get the shrimp Chile relleno and chicken enchilada combo with that white/green sauce. Everything tasted great. My issue is the hostesses. There was no one at the podium when I walked in, yet THREE girls (maybe HS age?) were there talking to one another. They continued their conversation as they casually glance over at me. I'm just standing there, waiting to be seated, but they're talking about a boy asking one of them out. Completely rude and apathetic. I can't imagine why the manager has these kids at the front of their establishment. I waited a good 5 minutes before I told them that I was going to seat myself at the bar. One grabbed a menu and escorted me. She had an attitude the whole time. Customer service clearing lacking. The bartender, on the other hand, was great. Personable, checked up on me several times, kept my drink filled...did his job & did it well. I'll go back, but I'll say something to management if those kids up front aren't doing their job. For now, I'll vent here & hope they make some changes. read more

I have been going to chuys since south park days, but every time I go back it seems to be less desirable. The newer Waverly location is just bad. Since it has opened it has been slow service with really average at best food. Even the New Mexican martini has suffered. Save yourself the dissatisfaction of a poorly run bad TexMex experience and eat elsewhere. Hopefully something decent will occupy this space because this chain won't last under it's current direction. read more

We visited Chuy's the first week it opened and they were still working through the kinks. Service was slow and food was kind of blah. We have visited several times since and have been more impressed with each visit. Seating was prompt and service was awesome. The food has been delicious, and we always leave stuffed! Can't wait to go back! read more

Food is always pretty good but service struggles. Attitude from staff occurs and even though they think they did something correctly, they don't. I would think the guest should be the one who is understood so they will get what they ordered. Bartenders are on their cell phone to much and incomplete orders are disappointing. Last visit I didn't even get salsa in my Togo order and that is free. It will be a while before I return. Love the food but that's all read more

Waited forever for people who came in after me to get seated. The hostesses are idiots very disorganized. There were four of them who sat around and socialized and texted rather than seat people. Food isn't very good either. Would never come back or recommend. read more

Great atmosphere but I'm I'm not sure why it's called TexMex... there is 0 Tex and 100% Mex. Food is fine , price is fine but just know that the menu is a straight Mexican joint menu read more

I usually don't write reviews, but I want people to know how awful this place is. The chips and salsa were the only good thing I had all night. The guacamole was bland, and made up of only a little bit of avocado with a lot of lettuce underneath it as a filler. Then, they completely messed up my order. I ordered veggie enchiladas since I'm vegetarian, and they gave me chicken enchiladas. I didn't realize it until I took a bite and it was too late. And the veggie enchiladas, one of the few vegetarian options, weren't good either. Definitely not coming here again. read more

Was not impressed with the food nor the service... Waited for longer than usual to get simple appetizers, the waiter kept forgetting parts of the order, water, utensils... The place is popular with families, however there were no attempts to make our kids more comfortable/ jokes/ attention. Bland experience overall. read more

Cheap forgettable food in a loud, bright atmosphere. A fork and knife in paper bag on your table. Service is what you would expect from an overworked staff. Our waitress was pleasant but hard to find when you wanted something. The chips are tasty but so thin its impossible to dip any guac with them. The salsa is more of a Pico De Gallo than salsa you may be used to. It's fresh, tasty and has a nice little kick from fresh minced chilis. For my dinner, the beef burrito was more beans than anything else. The side of rice was dry and tasteless. I ordered a beer and I was brought a can and I had to request a glass. Maybe an ecomical fun place for a family with several kids? If your idea of a good restaurant is On The Boarder (which is much better in my opinion) or IHOP, you won't be disappointed. read more

This was our first time at Chuy's. Bri was our server and she did a great job. I was very impressed with the entire staff. The place was very busy, but we didn't wait for a booth. When a party left the staff quickly turned the table around for the next party. We were regularly visited by Bri and other staff dropped by to make sure everything was okay. This seemed like a well run operation. This is a family restaurant. Our party was much older than the typical patrons, but that was not a problem. The restaurant is surprisingly large in size and is divided into several sections. Maximum capacity was posted at around 287, as I recall. They have a large outside open porch/dining area that would have been great if it hadn't been so cold. Maybe next time. I ordered the No 5, which was a chalupa and enchilada, with rice and refried beans. There are no photos of the dishes, so I ordered strictly by the written description. When it arrived it looked like the sort of dish I would not have typically ordered, but it was fantastic. Our party also ordered two servings of fajitas and one cheese and bean burrito. We were all very pleased with the meals. We will definitely be back. read more

Not a fan of it. Never have been and think I will never be. When they opened it. I tried it again and it's just another concept trying to make it big with no vision. The tortillas are way too thick. The steak tasted cheap. The presentation is not even worth the price. You are better off going to on the border and I won't even recommend anyone going there. read more

My first visit and we ordered take out. While waiting on our food the manager Jeff walked by us over 10 times and never acknowledged or spoke to us. As I recall he never spoke to anyone that walked in the door. How rude!! Is this what this establishment represents??? The food was so so at best. I would not recommend this place to an enemy!! read more

Nothing impressive, not authentic Tex mex. Seems to be set up more for kids with cutesy decor. Staff disinterested and not helpful. Parking is difficult. Tables were dirty. Food just so so. Have staff making tortillas off in a corner, wasted effort. Chips were good, salsa was watery. Better for the kiddies. read more

The chips with jalapeño ranch dip, and Margaritas are excellent! Other than that though, I don't have a lot of other good things to say. Typical wait time for food is quite long. If you do risk a trip there, order as quickly as you can, since their kitchen is extremely slow! The food is pretty uninspired. The "enchilada" was some seasoned meat inside a regular tortilla, not even baked together with melted cheese on top. The relleno was very small. The tacos were made wrong and had to be re-made. We have tried eating there 3 times, and have been pretty let down. We tried ordering to go, and it took forever as well. They have some issues to work out. Hopefully they get there. read more

My wife and i had previously passed by Chuy's on several occasions frequenting other restaurants in Waverly. My wife had a desire for chips and salsa so we decided to check out Chuy's. I could decide between the Chuychunga(steak) and a taco salad. My wife ordered the taco salad so i went with the chunga. I was deeply disappointed. It was pretty dry and it was supposed to come with queso that was missing. The flavoring was bland and very lacking. The plate included mexican rice where the serving size probably would have sufficed for our 2 year old. There was no sour cream on the side with the smidget(country term) of lettuce and salsa that garnished the plate. My wife enjoyed her taco salad so it wasnt a disaster but as far a return visit...Negative. The service was ok. The waitress was nice but she was pretty absent the entire meal. She came back once after i was half way through my meal and at that time i had to ask for more sprite as my cup was completely empty. I wouldnt return nor recommend Chuy's but i can say I've tried them. read more

We love this fresh Tex-Mex joint! I grew up in Arizona and California so this is different than kind of Mexican food. It's much more fresh and has lots of great flavor. We love the appetizer platter and we love the boom boom enchiladas. We've always had great service - everyone that works there is so pleasant and I feel like that's a rare thing these days! We will continue to make the 30 minute drive out here for our favorites, not to forget the creamy jalapeño sauce and the homemade tortillas. Here's to hoping we get one closer to us in Huntersville! read more

This is my first time at Chuy's and I never saw customer service this horrible coming from New Jersey. Food is beyond amazing! Came in to check in and they said they will text us. We waited for a half hour and came back to check up what's going on with our table. They gave our table away to someone else, which I don't know was possible. We order the food and never saw our waitress till the food came out. Then she was charging me for something extra. I waited an extra 15 mins to get my additional item removed, while you guys kept my credit card which I didn't feel comfortable with. Plus you guys didn't have any managers to remove the item. Which is probably why the service is so bad. The Boom boom chicken enchiladas was amazing. I came from New Jersey but I don't think I'll ever return here again or any other location. Only reason this is getting a two stars is because the of the food. read more

This is one of my new favorite restaurant for tex mex , food so yummy and service is good and don't forget the price it's so right on for the kind and amount of food they serve. Will definitely be back again as long as I'm visiting Charlotte. read more

Best Tex-mex food around!!! Love the patio, the decor, and the queso! If you go during the week for lunch usually there won't be a wait but prepared to wait on a Friday night!! Place is packed, with good reason though. Nacho Car during their happy hour is an awesome plus as well. read more

Spicy salsa!!! Fun place and great atmosphere for families, quick service, relatively good food. Not sure why the guacamole had lettuce at the bottom but it was still tasty. read more

On The Border was my go to Mex place until I went to Gastonia (bad). This Chuy's recently opened on Providence Rd. Only a mile away from On The Border, it is so very much better. Hand made tortillas, great salsa, great food and, unlike On The Border.... good service. Thank you Austin, Texas for coming here. read more

We looked forward to going to the new location since South Park had been closed for awhile. We finally went last night. Our server was great but the food was just ok. The food was warm, not hot. The drinks we ordered were very small for $11. read more

We had the house margaritas which were on tap and the drink special for the night. Happy Hour came with free salsa, creamy jalapeño dressing and chips. The jalapeño dressing was really yummy and not overly spicy. I had the taco salad with ground sirloin and my friend had the Mexican Cobb salad with chicken. Both salads were large and had great flavor. Not a huge place, but a great spot for drinks and appetizers. read more

Won't be back. It's a great promo to have a free nacho car during Happy hour but not if you leave the Nacho car empty for forty five minutes. That indicates you just pulled people in with something you didn't plan to actually execute. The empty car was brought to the attention of several servers. This is the second time this has happened so we simply won't return. The bartender was either not quick or the bar was understaffed because my husband sat without a drink, not even water for the majority of our time there. When I explained we were not impressed, there was not even much effort just I'll let someone know. Well, now I'll let someone know. We miss Tex Amex having moved from Texas but we'll just go without if this is our option. read more

3rd time we've eaten here and it is going down in quality of food and service. Ordered shrimp tacos, when they came out the second was noticeably skimpier than 1st (fewer shrimp, couple bits of cabbage, little sauce). We said something to our server and a manager came out, gave us a 3rd taco and said "I brought you another. " Ummm, thanks. Server topped off spouses club soda with water. Everything was HOT with little flavor -- salsa, Pico de gallo, charro beans, etc. When we ordered dessert, they did give us a big piece of cake, though. Too many better, more authentic options to go back here. read more

I was so excited that this restaurant opened. I heard a lot of good things about it. The first few weeks after they opened there were long waits. After finally eating there I don't know what the hype is all about. read more

Jason was bartending when I was there to celebrate my friend's 21st bday. He greeted us with a smile, was very attentive and a really nice guy. The atmosphere was awesome, very fun. The hostesses at the door were also very friendly. I'll definitely be back and next time I'm getting food! read more

please bring back tge chile rellenos!!! ive moved to the south and no one understands good mexican. please please save me!

Im from Texas and never found any good Tex mex food till I came here to chuy's people who say it isn't good it's a huge lie I'm from Texas I know the food and this place to the best read more

This place is literally the worst Tex-Mex restaurant in Charlotte. I tried to give this place so many chances but it just sucked over and over again. Now I understand why its original location which was located next door to Cowfish in SouthPark, shut down, because it sucks!! read more

I am a regular at Chuy's! We do Chuy's at least once every 2 weeks (mainly because I live in the area). My favorite is their Fajita Chicken Burrito with Queso. As a starter, I always order queso to go along with the fresh chips. The service is always good and I never have to wait too long to be seated. Also, the strawberry margarita is really good! read more

Chuy's out of Austin, TX thinks way more highly of themselves than they have any right to. Their disgusting Pepto Bismol Pink exterior is a warning to all about what you should have on hand before eating there. They somehow managed to open their horrifically ugly place right in the corner of "The Residence of SouthPark" where we lived at the time. Over $3K a month in rent, many lovely shops on bottom floor and they came along and painted the place that wretched pink. . .very upsetting to residents as well as upscale boutique owners. We moved when our lease was up. We gave them a chance nevertheless and got food poisoning. Went for a visit back to SouthPark a while ago and saw they were forced to repaint the place brown to fit in with other store owners. With such disrespectful management and lousy food, I can't fathom how they are still in business. OH! And their employees were miserable. Because they & boutiques were attached to our building, we all suffered when a pipe burst or any sign of fire (ok, any sign of fire I'm first to grab dogs & run). But there was a fire alarm (OUTRAGEOUSLY LOUD) that went off one day. It happened all the time there. This time it was CHUY'S. An angry employee put a pot of boiling grease underneath the fire detector. EVERYONE had to evacuate the building and all places of business including a doctor's office where they performed procedures. Chuy's went out of business in South Park, but they are still in business. Can't believe parents feed their children this garbage. read more

Been to Chuy's three times now. For the most part pretty standard fare for a TexMex place. Good portions on each plate. Can't tell much difference in the two rice options. The chicken is actually kinda bland in the flautas. The nachos are really good because they are not just chips tossed on a plat but rather they have attention placed on each one. The Boom Boom sauce is excellent. My biggest downside is that the last two times we've been there we had the same server and he is extremely lackluster and doesn't pay much attention to his customers. He's walked away from me twice as I was making a drink order and trying to ask for more salsa but he didn't hear because he was walking away from me. I'd definitely want a different server if I went back. Decent place and always busy but not the best Mexican food in the area. read more

So we have been here 2 times already. The first time we had a friend come visit us from out of town and we stopped by for some lunch. During that visit we found the staff to be friendly, the food came out quick and it was delicious. On our second visit we took our sons out for their birthday's for dinner and we had to wait over 45 minutes for an appetizer to come out and then another 20 minutes for our dinners to show up. The food was good, not as good as the first time but that is the only thing that would bring us back again. The wait staff was pretty much non-existent during our 2nd visit. The hostess had to take us to 3 different tables before she found one that was supposed to be vacant. They seemed to be totally disorganized on the 2nd visit. Hopefully the service improves as they have a good food selection and it is good. read more

Chuy's - Tex-Mex Near Me - Charlotte, North Carolina

The food here is terrible. Food came out freezing cold. Told them to cook it again and it still came out cold. Place was disgusting chips and other food all over the floor and on my seat. Not only that but I came home and got nauseous. The only good thing about the restaurant is it's location. read more

Wife and I ate there twice in last 30 days. 1st visit, service terrible waited 25 minutes and had to ask manager to get waiter to take our order and the place was not busy. Food was not good, bad experience! 2nd visit, was in the area and we tried it again, waited 10 minutes for waiter and another 25 minutes before food came out. Food not good at all and waiter was rude, dumped a refill of chips in tray with a large scoop and most went on the table. Had a friend with us this time just a bad experience overall. That's it... never eat there again. read more

The service is amazing! My dad and I go every Thursday and the people are really nice. And yes of course there is better Mexican food but, the creamy jalapeno ranch is bomb! read more

Quoted 30 minute wait, 1.5 hours later we were stalking tables to try to feed our kids. Food was mediocre, go to la unica for real Mexican, FAST service, and more consideration of your time from hosts. read more

I love this place! I'm from Texas, and I have been to them all (almost), including the original one in Austin. After recently moving here I was so glad one opened in Charlotte. There isn't a lot of spicy food or TexMex here, and I was really missing the heat! I love love love the creamy jalapeno dip, but I think you have to ask for it...? YOU MUST TRY THE CREAMY JALAPENO DIP! I also really like the beef fajitas. The flour tortillas are fluffy and delicious, and I always order extra. Don't skip this place because "it's just a chain." That's crazy! It is a chain because it is good and they expanded. Whoo hoo! I have been to so called Mexican food places out here since I relocated with flour tortilla enchiladas (what!!?!), "nacho cheese dip with jalapeno" (just, NO!), and other terrible so called Mexican food abominations. This is uniquely TexMex. They do not claim to be authentic Mexican. It is fun, inexpensive, and good rock n roll music to boot. The ritas are great too. This is the only place this homesick Texan can find good TexMex east of the Mississippi! Oh, and the Tres Leches Cake is unbelievably delicious. Seriously, Chuy's staff, please put the creamy jalapeno dip on the table. It is good and no one knows to ask for it.....wth......? read more

Please go elsewhere for your food. I had such high hopes for this place that fell flat. Our waitress took forever to take our order. People who came in after us had chips, salsa and their drinks before we put in our drink order. The original entree that came out was not what I ordered. The waitress returned in 10 minutes with my actual order (shrimp tacos). One of my tacos didn't have any sauce at all, the rice and the beans were lukewarm and dry. I poked around on the plate and ate what I could but left still feeling hungry. I won't be returning. read more