We enjoy visiting this restaurant and have always appreciated the food, which is why I wanted to share an experience from our most recent visit. While placing our order at the drive-thru, I was only about two-thirds of the way through ordering when the employee at the window walked away without saying anything. She returned about four or five minutes later with a bag of food and gave us the total. I politely told her, "Ma'am, I wasn't done with the order." She immediately apologized and said, "Oh, shoot, I'm sorry." I asked her if she was okay because she seemed overwhelmed. She smiled and said, "Yes, just hot. I'm just very hot." My heart went out to her. This experience wasn't frustrating because of the employee--it made me concerned for her. Frontline employees are the face of a business, and when they're exhausted or working in uncomfortable conditions, it affects both them and the customer experience. I hope management will make employee well-being a priority by ensuring staff have adequate breaks, hydration, and a safe, comfortable working environment, especially during extreme heat. Taking care of employees enables them to provide the excellent service customers have come to expect. We genuinely enjoy supporting this restaurant and want to continue doing so. Caring for your employees is one of the best ways to care for your customers, too. read more

How is this place still open? It's the worst restaurant in Hampton Roads. Wait time one hour in a drive through.

The food is always pretty solid but this location service is absolutely horrible you will wait all day and all night on your food the wait is not worth it all never order from this location how is it open ? read more

Super slow service. It took almost an hour for my order to be finished. The food was okay, but the long wait made the overall experience disappointing. I thought it was just a one-time issue, so I kept coming back and buying food here. Unfortunately, it's been the same every time. I hope they can improve their service and reduce the wait time. read more

Super slow & you have to order through the window.Very unprofessional.This place just sucks overall.

Worse place on earth, it's stinks, the floors are dirty and employees have no customer service they just straight up ignore you and have you standing for minutes before telling you they don't have any food available, gots to be be the worse fast food place in VIRGINIA, I recommend you stay away from here read more

Church's Chicken - Church's - Fast Food Near Me - Norfolk, Virginia

The food is a little bit ok, it could be better. Service in drive thur horrible! Got to go to the window.

These people steal your money.i had an online order and showed up 5 minutes late. Didn't get food said I was late and no refund..I'm guessing with the extra money they pocket they use for extracurricular night activities. Judging by appearance of place. read more

How does this place exist? Extremely slow service Not sure if you can call this " food". Unbelievable read more

Chicken was delicious several years ago. Been greasy for a long time now. Be careful not to break your axle when you drive round back to pull up to the drive-thru's speaker! Pull in the ruts and hopefully you'll come out the other side of the abyss! Rating: -10 read more

It's been awhile since I ate at Church's, but I'm happy I stopped in a few weeks ago. Jeanette (district manager) was beyond patient as my girlfriend and I took at least 10 minutes to decide on what kinda of chicken we wanted lol! She even made a few suggestions, including the delicious peach cobbler! I think I really loved how well we were treated and how quick the food came out. We ended up ordering a family meal plus a few extras, which was ready within 15 minutes after being cooked fresh! I even loved the fact that Jeanette* made sure we were satisfied with everything, including my girlfriend fried okra (cooked to perfection) Thank you for a wonderful experience, we look forward to dining here again! read more

I love me some Church's Chicken it used to be larger chicken but it's still the crust is off the hook it reminds me of down home chicken. Kentucky Fried Chicken can't come nowhere near this down-home chicken, it's fried just right not burnt not overcooked ready for the Chow Down along with some jalapeno peppers to go with it and a piece of corn okay I'm set I'm going now to Church's Chicken Spirits of any old time gang eating Church's Chicken together on Sunday after church read more

I don't really care what anyone else has to say TODAY my food was DELICIOUS. I haven't had Church's in a very long time. Now their intercom system to order is down, so you do have to order at the drive thru window, HOWEVER, I got a 5pc tender combo with fries, sweet tea, a small side of gravy and apple pie. I would've taken a pic but after that first bite I was somewhere else. Go get some chicken and stop being mad. read more

Horrible customer service they accept online orders and then when you waste your gas to pick up they say closed even though it's four hours before closing time and they won't even come to the window they just mouth the words from the other side very very unprofessional and not to mention the place looks super super unsanitary read more

This is my absolute favorite chicken place ever. Ever since I was little, I've loved church's chicken. And since they're all gone in northern Virginia then I was excited to come here and get some. The chicken took a while because there were so many people there But when I got it, it was hot and crispy. The chicken had been marinated obviously and was very tasty. I got the fries with mine and they were crispy on the outside and soft on the inside. I would definitely come back here again. The folks who work here were really nice too, even though they were being slammed with customers. read more

The people who give this place a bad rating clearly aren't familiar with the place. We've been to church's in 6 different states and they all have the same issues. The chicken is worth it, period. My friend and I always stop here on our way to the beach from Richmond. We are very sad that all the church's in Richmond have closed and hope that this one doesn't close as well. Anyone who says they'd rather go to KFC is crazy. We don't mind waiting for fresh chicken to be cooked cause 1. Why wouldn't you want it fresh? And 2. The employees are always courteous and have always gotten our order right. We just ate our food and everything was fresh and piping hot. Thank you! read more

The employees were ok but I went through the drive thru - it definitely took too long. Then my order was wrong I waited and it was burnt burnt. I drove about 20 minutes to get some okra and it burnt. Save ya gas - gas is way to high! read more

If I could give this place -10 stars I would. How in the hell are they allowed to close HOURS before the posted time? This owner/establishment needs to be better!!! This is the second time I've been here and the workers have been in there ignoring/shooing away the customer. Disgraceful, disgusting, and just downright a disrespect to the community. read more

I hate to admit I have been here more than once now. Chicken is almost always slightly undercooked and the staff is horrible. Corporate should just shut this location down to save any kind of loyalty to their brand. read more

This is ABSOLUTELY THE WORST PLACE TO GET FOOD. Every gd time this place is out of chicken. Always a 20 min wait on a 15 piece. So from now on I will go to every other place for chicken but here. Not only are they always out of chicken but the employees have a "I don't give a fuc×" attitude. I'm here trying to spend 40 plus dollars. Trying to just get some food. How bout yall just cook your gd chicken and keep cooking it all mother fuc*ing day!!! I mean the name of your business is Churches CHICKEN... CHICKEN for the love of god. Have chicken when your paying customers want it. I guess KFC or Pollo Rico will have to do bc your funky business can't have their product ready. This Riverside location needs a much needed management improvement. But guess what. I will not be coming here any longer. You lost a paying customer. read more

Detailed breakdown: -Good Customer service: no (every worker had a gtfoh face) -I received what I ordered: yes -Affordable: yes -Quick service: hell no Can't think of a 5th reason to give star. I'll still eat the shit out of their chicken sandwiches though. read more

Church's Chicken - Manager certs - Fast Food Near Me - Norfolk, Virginia

The building itself needs a few repairs but given its location I understood its appearance. The staff was ok and our order was filled in a somewhat timely matter. We had to repeat the order 3 times, twice to the cashier and once again to the manager who came over to finish up the order. The food was okay, I'm not a fan of churches but my mother likes them. read more

Churches chicken is the closest to us and we were so excited when the new Smokehouse Chicken returned. I love the last batch that was offered,but this new does not taste the same . I seem to remember it was Smokehouse bourbon ,that tastes better . Please bring back the original special. Thank you read more

darnell newton.c/o churches chicken norfolk,va am a every day customer and became very fond of a manager in the person of jeanette wilson, whom is very professional in ever avenue of churches operations and it hurt my heart to know she was stricken with a stroke just less than a month ago and although i was glad to see her back at work, she has hardly healed, she almost fainted while i was present and this is not good,yall should take better care of your money makers than that,i tried to call cooperate but the phone rings 2 times and hangs up on me,but with god's help i will find a way to file a complaint on you all.for the mistreatment of g. wilson. read more

Worst place ever! I ordered a 20 leg and thigh! I got 18 pieces of thighs and 2 legs! Come on now! And don't let me get started on the biscuits.. read more

Church's Chicken - Look at the biscuits man! - Fast Food Near Me - Norfolk, Virginia

Waited 30 minutes at this godforsaken dump of a fast food restaurant. There's a giant pot hole in the drive thru, which was kind of nice, made me feel like I was off-roading as I crested it. The menu board looks like it was dragged behind an 18 wheeler then conveniently mounted in the back of this restaurant, scratches and all. The employees seemed to be collecting a paycheck while doing little if anything to fill the orders that were coming, with the exception of one employee, kudos to her, she went above and beyond to ensure I got my beautifully greased chicken pieces. She was genuinely nice and I hope she finds a job at a better restaurant. Overall, a total dump that provides no reason to come back other than the fact that they serve moderately warm food at a fair price. read more

Literally the worst place to wait for food. Don't get me wrong, the food is ok, but it is more than 5 minutes per customer in line. I just waited 45 minutes to order shrimp for a favor order only to be told they are sold out...no sign stating this. Nothing against the gentleman who was working the register on his first day. Every time I come in there are 3 employees for what is clearly a 4 or 5 person operation. Very poorly managed at a DM level. read more

As much as I used to love this place, I'm gonna come down hard on Church's. Church's was that one place that my family and I ate out often whenever Mom was not in the mood to cook. Plus, Dad used to work for Church's when I was a kid. The best thing about Church's was their crinkle-cut fries. But so much has changed since the last time I had eaten at Church's. First of all, a mascot?!?!? Church's just made themselves look dorky by having a mascot. If I wanted a mascot, I'll eat at Chuck E. Cheese. My partner and I came here for lunch. I was like...oh yeah, crinkle-cut fries. But, when I ordered some chicken breast combo, they gave me mashed potatoes instead. I was like, WTF?!?! Since when did mashed potatoes with gravy become the automatic side order?!?! They didn't even ask me what side order I wanted with the chicken. Mashed potatoes at Church's and KFC are just awful because they're instant. Bleh. The only thing that saved Church's was their chicken. Their chicken are just right, portion-wise. Not too big like Popeye's but not too small like KFC. But, whatever! I'll just stick with Bill Miller's and Popeye's. read more

This place is s-c-a-r-y. The only reason I went in the first place was because I had to use the restroom. Walking across the parking lot, there was a dude outside drinking a bottle of liquor, in plain sight, who asked me for money, of course. Once inside, it seemed the restrooms were locked and I would need to buy something if I wanted to use it. Fine. Got something off the value menu (had to communicate in Spanish because there were no English-speakers working), and they gave me the key, which was attached to a hideously mutilated barbie doll, adding to the creepiness of the place. The bathroom was filthy - all the tables were dirty, and the cashier would not even give me some ketchup, saying I would have to buy something ELSE if I wanted any condiments. Ohhhh myyyy Goddddd. read more

Ate here the other night with my bros.. all 10 of us. Ordering as a group all at once got a bit complicated when figuring out what to order for the sides, but everything worked out. The wait for our large order didn't take too long.. (about 5 minutes). The fried chicken had a nice crunch to it with nice, juicy meat hidden beneath it. The fried chicken alone is three stars: "A-OK" or a thumbs up in my book. Don't expect much and you won't be disappointed.. it is good chicken. The atmosphere at night.. in this neighborhood.. is along the lines of: get in, get your chicken, and get out... or in other words, the "dinning area is 'cool' and all, but I'd rather eat at home" read more

This place is ghetto and in the ghetto. I have been here before and food was always good for church's chicken. When my co-worker and I stop here for lunch one day the chicken was dry. The place really smelled like old grease. I used to enjoy eating here too but now I have to find another chicken place. :( Hopefully the management will clean this place up. read more

This is the third time I have been here, and every time something goes wrong. Why do I keep going back, it's my roommate's fault!!! So yea, and well the order is always wrong, often they don't have what you want and can often times be rude. It's a crappy experience for crappy food. Just not what I was used to in Dallas. Good stuff over there. One time, we went and they did not have special from the television ads. Another time, they did not have sides. A third time, they did not have spicy chicken. Twice actually. read more

I love Church's Chicken but this location ran out of EVERYTHING. We came around 6pm on a Sunday and they were out of spicy chicken! So we had to get all original. For the sides they were out of all of the sides except corn nuggest, mashed potatoes and fries... To make it even worse they were out of all the condiments... So sauce or anything, they didnt even have ketchup! So disappointing.. We only ate here cause we didnt wanna drive to a different location. Never again to this location though. read more

S-L-O-W. This is not fast food - don't be fooled. Seriously, if you're in a rush, don't come here. It's a ghetto location and just looks shabby - the restaurant that corporate somehow forgets to monitor. That being said, the service is usually friendly and the food hot - so, all in all, a decent fast food joint. read more

The service is awful, and the lady standing at the door in a purple bonnet is the rudest person I've ever met. While trying to get my order for door dash I walked up to the door and the lady said I could excuse myself the other way, as I did not service on the inside was still closed. As she doing this I am pretty sure I seen a blunt in the lady's hand. read more

Not a clue how this place is in business. I sat and waited at the drive thru for 10 mins for the girl to tell me there was a 20 min wait on chicken. Haha like all chicken? Yep. Everything will take 20 minutes. Goodbye. Can't wait for this to go out of business so something good can be there. read more

My second trip here was disappointing. Simply put, the chicken wasnt as good. It had no flavor at all. I do not like restaurants with wild swings in quality, as you dont know what you are going to get. read more

Used to come here a lot. Last 3 times...was told they didn't have any spicy chicken. Got a family dinner anyway. Cole slaw was only half filled in the container. Trash everywhere in the parking lot. This location is totally overdue for a secret shopper/intervention. read more

Church's Chicken - Fast Food Near Me - Norfolk, Virginia

If there was a zero that's where it would be drove all the way Ari I ex at 3pm on a work week. Inside was dirty there were flies everywhere. Two employees sitting in the lobby playing on their phones. After about a minute wait the lady comes to take my order and I asked for spicy chicken with an extra biscuit. She replied were out right now so I said okay how long until a fresh batch comes out she looks at me and said no we don't have any, so then I said y'all don't know how to fry chicken she said no there out for the rest of the day me speechless shook my head and walked out. read more

This is a good place to feed a family on a budget. However, the drive thru tends to be slow and Princess Anne is a dangerous street so be careful when pulling into traffic. read more