Great from start to finish! Responsive, easy to deal with, and gave us time to do what we needed…read morebefore we were ready to install. Definitely recommend!

Contracted with LL Flooring located in Hickory, NC. Per the office manager I was required to pay in…read morefull up front, but LL Flooring would hold the funds until we had a final walk through and I signed off on everything being completed to satisfaction. However, I never had this walk through and ended up taking 5 days instead of 1 day, that appears to be due to LL flooring's lack of transparency and communicating with the installers. When I contacted LL Flooring they had already released the funds to themselves and the installers, they did refund for the material but said I would have to take labor refund up with the installer and have been completely unhelpful with this process where the installers have worked with me trying to get this resolved. Additionally, in the beginning I had requested carpet to be installed but was told I could wait until the flooring was almost complete to finalize this and when I went to finalize which was after they released the funds, LL flooring added additional charges and said the installers increased their cost that ultimately doubled the cost originally quoted. When asked about this Jordan said the quote was only good for 30 days however I was never told this nor did I ever received the paper quote despite asking for it to be emailed to me. I reached out to Ben, the store manager on multiple occasions and was told he was going to look into it and get back to me, I have not received any follow up from them. I have contacted this office multiple times and keep being told there's nothing they see in the notes and nothing I (the customer) can do, they refuse to provide me with any contact information above their store manager that continue to dodge my calls. Now that I have filed a complaint, calls from my phone to the store go straight to voicemail but not when calling from a different number. Basically, these two employees will tell you anything to get you to pay and once they've been paid they do not care if you have any issues. I do not like that you are unable to speak to the installers to confirm pricing and after all this, I question if Ben and Jordan are being truthful in their prices and quotes. I would avoid using LL Flooring at all costs, at least this location.

It was time to stop trying to clean the carpet in our upstairs bedrooms and finally replace it,…read moreeven though we didn't want to spend the money. I spent a lot of time looking at the massive selection at Carpet Discount Warehouse and finally chose one that I thought would be perfect. Got an amazing price on the carpet, and they booked the installation right away. The crew rolled in and out of my house in no time, moved all the furniture, cleared away all the mess and left me with 2 gorgeous rooms of carpet. Went back and found a jute remnant and had them make me a runner from it, just the size I needed. Great products, terrific prices, great service and expert installation. Couldn't be happier with Carpet Discount Warehouse!

Happy with our tv room's new beige nylon Phenix/Griffith Park Cottage plush carpet with 8 1/2…read more spillguard pad. Our total costs were $1,332. If you have a similar sized room, here is the breakdown. We paid $2.60 a sq foot for what appears durable, attractive nylon carpet, and this seems less per square foot than similar carpet at a big box store. The actual size of our tv room is about 16 feet by 16 feet, (256 square feet), but the sales person upsized the square footage to 300 square feet for the job, making sure that we had enough carpet. (We've got plenty left over and put it in our garage work area) Our costs for this room is $1,332 total with $171 going to the installers and $1,161.53 going to Carpet Discount Warehouse. We saved money by moving furniture ourselves, and we could have saved more money by picking a cheaper carpet, but the nylon carpets are durable for high traffic areas and kids. If you are trying to figure out your own costs, this our breakdown: To Carpet Warehouse--300 square feet x $2.60 for carpet=$780, + 300 sq feet x .80 for new carpet padding=$240,+ Warranty of Installation $15(note, this doesn't come with any paperwork---not sure what it covers),+ Disposal of carpet 300x.08= $24 and Disposal of pad 300x.08= $24 for a subtotal of $1,083 and add tax 7.25% for $1,161.53. The labor was reasonable- $135 base fee plus 300 square feet x .06=$18 for taking up carpet and .06x300=$18 to take up pad---Total $171 labor for installation, and we paid this directly to the installers who professionally got the job done in less than an hour. There are some nice affordable carpet remnant deals in the back of the Carpet Discount Warehouse, and one can also get remnants made into area rugs. We would get carpet here again.

Ordered some indoor outdoor carpet that arrived in 3-5 days as expected. Unfortunately the adhesive…read morewas not there when we picked up the carpet but the situation was quickly handled and it was delivered by 9AM the next morning so our project was not delayed. Customer Service was very good.

Studio 321 has a tile selection much beyond my expectations. A friend who has beautiful tasteful…read morehomes in Hickory, NC and Beaufort, SC. recommended Studio 321 to me when I recently did a renovation of a house in Hickory. I was impressed by the selection of tile. Dawn goes beyond the extra mile to make sure everything is on track with the contractor as well. Tile selections and the quality of customer service at Studio 321 can't be beat.

I am building a new home and have been looking for tile for the past 5 months. I have looked at the…read morebig box stores, online of course, and never gave Studio 321 a shot. I was of the opinion that a smaller tile store wouldn't have enough options for me. I was wrong! As soon as I walked in, the owner Jeff greeted me and truly took an interest in me. He asked all the right questions to get an idea of the style of the home, our price range, etc. Jeff then proceeds to walk over and pulls this porcelain marble off the shelf. He brings it over and says "What do you think?" and he described the tile to me in detail. He then proceeded to put additional details with the tile and within 30 minutes of walking in the store, I had my tile picked out for my Master and Guest Showers! All I can say is anyone that is building or remodeling a home knows that picking out tile is probably the hardest part of the project. Big THANK YOU to Jeff and his wife, Dawn, for making this process SO easy!

Needed contractor to install counter tops and back splash; tile floor, refinish wood floors, paint…read moreentire house, fix windows and doors, install carpet to put house on market. Gary Gantt is a very pleasant guy. He got a good referral from a local real estate agent who said she used him to remodel her bathroom. He spent the time to ask what I wanted, walked through the house, and promised a written estimate. I followed his instructions in providing a detailed list of materials to be used as a basis for his estimate. He met with me a second time to assure me he could do the job. Long delay. After several emails requesting estimate, I decided to look for another contractor. Never got a response from Gantt to my emails or a written estimate. Cost of contract in the neighborhood of $30,000. At the very least, Gantt should have called or emailed that he was not interested, too busy, or some excuse so I could have moved forward with another contractor. No website: Manta says: Categorized under Commercial and Office Building Contractors. Our records show it was established in 1987 and incorporated in North Carolina. Current estimates show this company has an annual revenue of 250000 and employs a staff of approximately 3.

He was working in the neighborhood. He & his sidekick was to finish out my basement, ie: build in…read moreshelves/2 drawers in 1 bedroom, line 3 closets w cedar t&g, hang 4' French doors & (3) 32" doors, & much other carpentry work. He overcharged me for mediocre work. Then, in the middle of it all, he said he would not do any more. I could call him in a mo. or 2!?! I would give him "0 star rating", if choice was available. His knowledge, interest in good work, communication, follow thru, & conscience are severely lacking!

I have known Richard Kaczar, Dudley Do Right, for over 10 years. I hired him to manage my property…read morein Hickory. He is honest and dependable. The most important quality for anyone that I hire. He was responsible for maintaining a 5 bedroom house on a weekly basis, reporting any problems with public services (water, electricity, gas), make repairs such as replacing parts in windows, repairing damage to wood deck, installing light fixtures, replacing plumbing fixtures, removing wall paper and painting, meeting tradesmen to install carpet, tile and appliances, supervise clean up after major remodel, hire gardeners, bring in cleaners to show the house. Every repair he did was excellent quality. When I listed the house, I received lots of compliments about the condition of the property...ready to move in. His prices are more than reasonable and I would recommend him to anyone who needs a handyman to fix floors, paint, install fixtures. He has a photo portfolio with examples of his work. Give him a call.

Complete Waste of time....got a "quote" then he backed out after all items were ordered...Just kind…read moreof odd in all aspects..