Great from start to finish! Responsive, easy to deal with, and gave us time to do what we needed…read morebefore we were ready to install. Definitely recommend!

Contracted with LL Flooring located in Hickory, NC. Per the office manager I was required to pay in…read morefull up front, but LL Flooring would hold the funds until we had a final walk through and I signed off on everything being completed to satisfaction. However, I never had this walk through and ended up taking 5 days instead of 1 day, that appears to be due to LL flooring's lack of transparency and communicating with the installers. When I contacted LL Flooring they had already released the funds to themselves and the installers, they did refund for the material but said I would have to take labor refund up with the installer and have been completely unhelpful with this process where the installers have worked with me trying to get this resolved. Additionally, in the beginning I had requested carpet to be installed but was told I could wait until the flooring was almost complete to finalize this and when I went to finalize which was after they released the funds, LL flooring added additional charges and said the installers increased their cost that ultimately doubled the cost originally quoted. When asked about this Jordan said the quote was only good for 30 days however I was never told this nor did I ever received the paper quote despite asking for it to be emailed to me. I reached out to Ben, the store manager on multiple occasions and was told he was going to look into it and get back to me, I have not received any follow up from them. I have contacted this office multiple times and keep being told there's nothing they see in the notes and nothing I (the customer) can do, they refuse to provide me with any contact information above their store manager that continue to dodge my calls. Now that I have filed a complaint, calls from my phone to the store go straight to voicemail but not when calling from a different number. Basically, these two employees will tell you anything to get you to pay and once they've been paid they do not care if you have any issues. I do not like that you are unable to speak to the installers to confirm pricing and after all this, I question if Ben and Jordan are being truthful in their prices and quotes. I would avoid using LL Flooring at all costs, at least this location.

Absolutely outstanding.!! Anthony is a true pro. He took 14 year old second floor carpeting that…read morehad bunched and rippled and made it look like new. Smooth, flat, clean and just a great job. I would have him back any time. If you need carpet or floor work done, he is THE MAN!!

Great experience with this company. They were quick to respond, handled a schedule change easily,…read moreand was very efficient getting the repairs taken care of quickly. Would recommend and will use again in the future.

I need someone to do my floors but he doesn't do floors. His response was nice and very quick…read more THanks anyway.

Ordered some indoor outdoor carpet that arrived in 3-5 days as expected. Unfortunately the adhesive…read morewas not there when we picked up the carpet but the situation was quickly handled and it was delivered by 9AM the next morning so our project was not delayed. Customer Service was very good.

Ted and his team are experienced, honest and competitive on costs. They can do it all - wood…read morerepair, refinish, buff, stain, etc. No sales pressure and good, decent family owned business!

Ted Birmingham was referred to us through our neighborhood website and next door neighbor. People…read morefrom the site have wanted to know if we were pleased with the results. We are ecstatic with the results. They were punctual, professional, accommodating. We ordered matching stained shoe molding for the baseboards and when they showed up with white painted shoe molding, they corrected it the next day. We have recommended them to all the people on our website and half a dozen others, already. We will definitely be using them in the future

I just had my living room and kitchen floors redone by Dunntavis flooring services, and they did an…read moreamazing job! From the start, they were super helpful, walking me through the different options and helping me pick something that fit my style and budget. The installers were great. really detail-oriented and obviously knew what they were doing. They took their time to make sure everything was perfect, and it shows. The floors look absolutely stunning, and they've completely transformed the space.

Great service very professional he's definitely only person i will call..will have him back to…read morefinish rest of my house.