I wouldn't use this company again for the following reasons:
I was told at my first meeting in my…read morehome with the Vice President following an inspection that the job would take two days. Later, I learned from a scheduler that it would take 3 days. It actually took 4 full days.
Next, the Vice President called and asked me, the payer, to drive across town to the HWC facility on the south side and bring him, the payee, a sample sheet of the tiles that would be used on my backsplash so he could determine which grout would be best to use. I grudgingly told him I would be 2 miles from his store on Plainfield the next day and would leave them there. I subsequently received a call from a female employee saying the tiles needed to be brought to the Porter store, 9.5 miles away, because there would be no one available to take them at the Plainfield location. The Plainfield store was, in fact, open, but I drove to the Porter location and had to contend with a street closing and then detour around a traffic accident. On the day the tradesperson arrived at my home to begin the work he took out a hand-held tray of grout samples and had been told to have me choose which one I wanted!
I paid for and provided construction booties that I asked all the trades people to use when walking on the laminate floor or, especially, my beige carpeting if they chose not to take off their boots. I ended up disposing of 47 unused pairs of booties. Those that were used were only worn once or twice inside and then outside the house!
On the first day tarps, which were provided by HWC and were filthy with dirt and paint chips were placed on the floor "for protection." On the second and following days I provided tarps of my own and had a worker remove theirs. After the last worker left I spent over 4 hours cleaning my tiny kitchen and removing scuff marks from my laminate floor.
The faucet that was installed leaked the first time I used it, so the next day I sent HWC an email including a photo to find out about their warranty. I spoke to the Operations Manager and was told, "There is a 12 month warranty, however there should be no leak so I will forward this to production so we can get that taken care of quickly. Someone should be reaching out to you soon."
4 hours later I received an email from the Vice President asking if it was a new faucet, which it is, or used that his plumber installed. His response was, "Looking at the photos you provided it looks like the faucet itself is leaking, not the connections made by our plumber. If it is a new faucet I'm sure the manufacturer will warranty it, but typically not the charge for the plumber to install the new one. If it is your used faucet, that would be your responsibility. Either way you would be responsible for the plumbing service call. Let me know how I can help." How can you help, REALLY! The guy isn't even a licensed plumber and made his determination from a photo! As a show of good will on the day after the job was concluded he could at least have had his plumber check it in person. This is an HWC warranty?
I'd been sitting on an estimate for patio doors and kitchen windows from another company, because I wanted to gauge the quality of HWC's work. I would never use HWC again.
