One of the Worst Dining Experiences I've Had
If I could give zero stars, I would. Our visit to Chuck's Roadhouse was a complete disaster from start to finish. We waited at least 15 minutes before even getting drinks -- and that was just the beginning.
We ordered pasta with marinara sauce for our daughter, who has a dairy allergy. When it arrived, it had cheese on it. When we informed the waitress, she gave my wife a dirty look -- and then proceeded to give the same look to our 4-year-old daughter. Yes, a grown adult glaring at a toddler.
Next, she placed a full glass of soda in front of our 18-month-old son -- which, of course, was immediately knocked over (because toddlers). Her response? A casual "oops" as she walked away, handing us a few napkins. No mop, no rag, no help. We were left to clean it ourselves as the soda soaked the table, the floor, and eventually our silverware.
When our food finally came, only 2 of the 5 meals were brought out -- and she placed them right on the wet, sticky mess we were still trying to clean. We again asked for help. She told us "someone would be coming." Instead, she went to take the order of a large table that appeared to be full of her friends -- joking and chatting while we were still waiting for basic service.
Another 10 minutes passed before the remaining food arrived. Still no refill, no mop, and the spill was still sitting there. We had to ask again for silverware and more napkins just to make the table usable. When we asked for the mop again, she simply disappeared.
We finally flagged down a manager. Only then did the waitress reappear -- with a mop, while we were speaking to him. He apologized and offered dessert (which was useless since they didn't have any dairy-free options for our daughter). He said he'd adjust the bill and bring the refill that never came.
When the check arrived? No sign of any discount -- unless he meant not charging for the wrong kids meal they had to remake. Food was mediocre at best, but honestly, it was the service that made this one of the worst dining experiences we've ever had.
Save yourself the time and frustration. Chuck's Roadhouse is not worth it -- especially if you have dietary restrictions, young kids, or expect even the bare minimum in service. read more