I always go with my son, but he moved to Portland so I took my nephew. Always a good time and SEAN is the very best!!!!! read more

Guess Chuckie Cheese's has one floor plan. I literally thought I was walking into the Chuckie Cheese's back home in San Jose. Pretty decent Sunday evening. Brought the nieces and nephew out for a surprise day. First thing that bothered me. No attendant in front so the line was backed up through the door. Second. There were 2 registers open so we stood in one of the lines. The lady next to us scolded us and told us to get in line. We were confused and said that we were in line..just for the other line. She told us there was only 1 line. My friend whom I was with, said he had been here plenty of times and there was always a separate line for each register. He said it out loud so the cashier can hear him and I personally saw her make eye contact as if she heard. So we waited. The lady that brought up the issue with one line ended up getting to the front before we did since her line finished quicker. Cool. Them the lady in front of us finished up and we walked up. The cashier then asked "did you get in line?" ....are you kidding me? You couldn't have mentioned that before when we were talking about it with the other lady? You waited for us to get to the front before you informed us. Rude. Not wanting to ruin the mood for the kids, we just obliged, said sorry and went to the back of the line which had now grown since we got in -___- haha For the kidssssssss!!!!!!!! Pizza still looks the same as in Cali. Greasy plywood looking like thing covered with cold cheese with some pepperoni on top. But that's a given so I wasn't surprised. What I'm still surprised at is the lack of customer service. You'd figure in a family oriented establishment like this, you'd focus on customer service. But it seems that there is a serious lack of any employees even on the floor. I'm looking around now since it is about 6ish, and I do not see one employee walking around. But I do see about 5 dirty tables and 2 people waiting at machines that probably took their tokens or didn't give out tickets. At the end of the day, as long as the kids are happy, I guess it made it worth it. But seriously, need to find a better place to take the kids. If management allows this many dirty tabletops and trash on the floors, I can only imagine the cleanliness of their kitchen and ball pit (the one thing I don't let the kids in). Thank goodness for antibacterial soap and baby wipes. Nothing against the actual staff. The one guy we were able to flag down to wipe down our table did so almost immediately. read more

If you HAVE to go to Chuck E. Cheese, I'd say this is the one to go to. FWIW, I've been to a few different locations, and this is the best I've seen. Like others have mentioned, it's crazy-crowded on weekends. Yes, some parents do let their kids run amok (but of course, you can't hold this place accountable for dumb parents). And unless you've got coupons, the pizza is obscenely expensive given how poor quality it is. (and super greasy!). But - not to put too fine a point on it - this place isn't for adults. It's for kids. And boy howdy, do they love it. At least mine does. She will be occupied for a couple of hours, until finally exhausted, she must be persuaded to leave. In its favor, this place is huge; at least twice the size of the Arlington Heights location, for instance. Wide aisles let you navigate, many windows let sunlight in, and it's better laid out than most. That is, the little kids section is clearly separated from the bigger kids/adults game area. I appreciate this now, having been to one (in Lombard perhaps?) where the space for little kids was sectioned off in a wire cage, stuck in a small corner of the room. (and that location takes the prize for ill-behaved brats chaotically running around). If you sign up on their website, they send you coupons - like get 100 tokens for $15.00. It's a couple hours of great kid entertainment, on the cheap. (it's in the Village Crossing shopping center; if you can talk your kids into it, other nearby food options include a McD's across the street, a Corner Bakery, a Chili's and a Buffalo Wild Wings). read more

Did you hear my son screaming? No? really? he was screaming in excitement every time someone arrived for his birthday party. Arcade games and pizza and cake, perfect party recipe for a 5 year old and his pals. And I won 100 tickets by harpooning a computerized jellyfish!!! We had secured the date a few months before. Kudos to the manager who suggested a date and time where he said things wouldn't be too busy and he was spot on. Party planning here is super easy, you can do it online, over the phone or in person. You choose the party package, let them know the tentative number of guests and put down a payment to hold your spot. You have to give them the final number 24 hrs before hand and even if you are off a bit on party day (the kid who got sick and cancelled out for example) you are still only billed per kid. (There is a minimum though--I think 4 kids) Ellie was our party assistant and she was AWESOME. You can tell she's very experienced with this as she anticipated our needs and ensured the adults and kids had what we needed. We opted for pizza for the kids and adults and a veggie tray. One of my cousins wanted wings and it was easy to have that ordered through Ellie. The pizza is Ok. The veggie toppings were fresh and it's served hot. We were able to bring in our own cake without being charged a fee like some places do. The entertainment (as if the arcade games were not enough) is that Chuck E Cheese does come out to greet the birthday kids. And most likely you are not the only party in attendance. Chuck was pretty nice. The games seemed pretty well kept--except the water shooter--someone needs to check the water pressure on that one. Kids were being kids, and some of the parents needed to parent. But that's going to happen anywhere large groups of kids are playing. We have also come here for lunch and had a nice time as well. read more

My family and I are super regulars at this location, but we've never actually made birthday reservations. This year we decided to book the birthday table and I have to say, the staff here exceeded my expectations. Our server was very polite, patient and upbeat. He came around to check on us often and never seemed overwhelmed throughout all the chaos and screaming kids. The best part was I really didn't have to do a thing!! It was a such a nice change of pace to be able to relax and enjoy the festivities with my son and his birthday guests, as I'm usually running around, cutting cake, serving people and cleaning up after people. I want to thank Chuck E. Cheese's for going above and beyond to make my lil guys day extra special!! read more

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Bday for 2 year old. Should be fun. Place is packed tonight but seems everyone is having a good time and lines are moving smoothly. Parents keep their kids wel behaved. Staff is nice and friendly. read more

Chuck E. Cheese - Pizza Near Me - Skokie, Illinois

I've not really been to many Chuck E Cheeses but this one is pretty well kept. I've gone over the years and know that it used to be a lot different. A lot more climbing and tubes and balls and all of that and now it's bigger with a lot more games. Pizzas still taste the same but i honestly think they're tasty so I'm not complaining. They have more than just Pizza if you're new to the Chuck E Cheese lifestyle. You can get unlimited salad bar options, hot dogs, sandwiches, etc. Check the menu when you go up front. Also, check your local newspaper for coupons or online. You can get really great deals and monster savings if you find the right ones. They have a Deal or No Deal game and also a simulated roller coaster ride (a couple of) as well as a Initial D simulator which is great for grown ups. That's been their biggest and best change is that they have a lot more games and things for the older kids/adults than they used to so it's far more fun for the whole family now. Also, remember when they used to have fifty thousand million individual tickets you had to HOLD ON TO and bring up to the front? No more, this has been for years but if you haven't BEEN THERE for years you wouldn't know. Now they have receipts that they give you after a machine noms your tickets and gives you your total. Much easier now. There's a cute spin the wheel and land on a prize game where you can win ice cream, a balloon or some tickets as well which it IS possible to win all of the above. Cons: It gets really packed especially around lunch time which means you'll probably have a hard time finding a seat. However they're pretty helpful about giving you an open booth asap or a table in the birthday party area which is reserved for such an occasion. read more

This discreet gem in the heart of Skokie epitomizes the quintessential arcade and party atmosphere, especially for children. The caring and passionate staff tends prudently to the well established family oriented style offered here, and it is far from deficient in any sanitary capacity. The party they organized for my family was done so punctually and especially elegantly, so much so that many guests from my party incessantly chattered of the pride the servers took in their work and their too often requited care and respect of their customers. i must specify the name of our party host, Ashanti, as her assiduity and veneration for the guests of my party redefined my idea of quality service. Tremendous appreciation does not begin to express my sentiments concerning my visit; I recommend this place to anyone searching for a good time. Peace, Trés read more

Wow, I hadn't been to Chuck E. Cheese in DECADES! Sadly, it seems not much has changed in all that time. The biggest change I noticed was the elimination of the ball pit and the Chuck E. Cheese character show. When I was a kid the show seemed to be more of a spectacle. There were lights and super loud music. The kids stopped and paid attention when the show came on. Now it seems like the character show just goes on in the background. I saw the characters move but the music was low and most of the kids failed to even realize there was even a show happening at that moment. I arrived around 2pm on a Saturday and ended up waiting in line for just under 15 minutes. That's something that I don't recall doing when I was young -- waiting to get inside. I assume that's their crowd control method. People leave and new folks are allowed in. It was fine when I got there but by the time I left (around 6pm) the line to get in was literally around the building. CRAZY. My advice is to get there early even if it's for a birthday party. Party goers were waiting in line just like regular folk. When we got inside all the tables were taken except one small one near the skee ball machine. We were gonna be stuck with that one but then a larger table opened up. I met 3 friends there and their kids so we ended taking turns sitting in the booth. (seated 6) It wasn't ideal but we made it work because much of the time was spent chasing the kiddies. I stood in line to order the pizza and that took about 10 minutes. I had a coupon for 2 pizzas, 4 drinks and 110 tokens for $53.99. I got some extra drinks and the bill was about $60 total. The pizza was a notch above store bought oven pizza. It wasn't that great but it was edible. It's grossly overpriced for sure but you go to Chuck E Cheese for the overall experience so in that respect it was well worth the cost. The pizza took 45 minutes to arrive as did the wings we ordered later. The food tasted like bad bar food. The place was minimally staffed and we had infrequent contact with the personnel. The games seemed to malfunction often so we were constantly searching for employees to get our money back or tickets. That was kind of annoying. There should be more staff on hand to assist customers at any given moment. Overall though the staff seemed to do a good job cleaning and handling requests as needed. None of them seemed too happy or excited to be there but that's understandable given that they're dealing with screaming kids day in and day out. The important thing is that I never saw a staff member be mean to a child. The location was reasonably clean and well maintained other than some of the games being older models. The bathroom was clean and the parking was plentiful. I'd return to this location again if I ever decided to take the kids back to Chuck E Cheese. read more

Going to Chuck E. Cheese on a Saturday afternoon is a special level of hell, but there's only so many times that you can promise the kids that you'll go if they're good before you have to actually deliver. So I spent a Saturday afternoon at Chuck E Cheese. And despite my attempts to prep myself, it was still painful. While it is admittedly pretty clean for a place the kids run around all day, the shear level of stickiness on every surface is too much for a grown person to handle. Also, the pizza is still gross. But you know, the kids love it, and the token deals really aren't that bad for as much time as you get out of them. Honestly, I think I spent half of them on myself playing basketball. And one of my kids now has 16 (16!) different ID cards.... Who says you can't be a safari explorer and an astronaut and a princess? read more

I've just recently started coming here because my son is walking. We always purchase Play Passes, food for ourselves and beer because our son enjoys playing here. On our visit today, the older woman at the entrance saw that I had a Whole Foods paper bag and said in a snarky tone, "You're not bringing food in here are you? You know this isn't a food court." My 19 month old son is on a restricted diet, so I had packed a lunch for him. What is a parent supposed to do if their kid can't eat what's on the menu? We were going to purchase food and drinks for ourselves but feed him a special lunch. We had to leave early with unredeemed points because my son was hungry and I couldn't feed him here, which is absolutely ridiculous. I won't be coming back, maybe once Chuck E. Cheese's begins to care about the health of children and sell as many healthy options as they sell greasy pizza and soda. read more

Alright, having not been to a Chuck E. Cheese's since I was 7, we decided to take our 4 year old son for his first time last night. TIP: Go online and do a search for "Chuck E Cheeses Coupons" and use them! We ended up with drinks all around, a large supreme pizza (the best microwaveable money can buy) and 40 tokens for 18.99. I can't even get a large pie for that price from my neighborhood pizzeria (which is not much better, mind you). If you are bored, hungry and have no standards, this place is for you. The service is atrocious, the food is despicable, and most of the games are outdated and in need of a serious rehab...but other than that it's actually not that bad. Check your adult lenses at the door and be a kid again for a couple hours...it won't hurt you. Promise. We had a great time overall, and if your kids are not old enough to realize that their Xbox has better games, it makes for a perfect family night out. I'm imagining the weekends are scary as it was pretty busy for a Monday, so keep that in mind. Though I cannot bear to give this place any more than 3 stars, we will be back. Oh, yes. We will be back... Joey B. read more

They don't have mask to there faces and they also all have a attitude towards guests, They are not sanitizing the games when finished of use. All the soda products aren't refilled I don't recommend coming here during this time they have no joy anymore read more

Have visited this chuck e cheese a few times for birthday parties and although I live in Hoffman Estates, we always come out this way for this specific CEC because of the space. There is tons of space here and although it gets busy, its never too crowded that I want to leave (I can't handle crowds with 3 kids). The party hosts are great and really sweet, I've never had an issue with any type of service that I've had here (I've held a party here, was invited to parties here, and even just came to play). When you walk in there is a host that stamps the whole family with a special number code that ensures that every child goes home with an adult that they came with. This is awesome and I wish I saw this more at other companies. CEC really does go above and beyond in this aspect. As most people know, their pizza is really good and a large can feed a whole family. Most of their games work, though sometimes you'll find a game that doesn't. The staff is really great about fixing the machines on the spot if something has gone array. read more

I brought my nephew here who just turned five. We drove over an hour just to come to this location because he wanted to see the animatronics on stage. So many Chuck E. Cheese locations don't have the robots anymore which is disappointing. He is a huge fan of Five Nights at Freddy's (I am too) so bringing him here to see the animatronics made him so happy. Another reviewer mentioned that the music and singing volume is very low, but the staff turned up the sound just for my nephew. All you have to do is ask! Food is what you should expect from a restaurant like this, tasty but definitely not five-star. The food took a bit of time to come out, but we came earlier in the day. By noon, fresh food was readily available. Food options also appear limited, but if you ask for special request toppings and related foods, they usually can/will prepare it for you. Staff is very friendly. The arcade is impressively spacious with tons of games. We went on a Wednesday, which offers a whole hour of unlimited play for $14.99--a really good deal! They use a ticket system for their prizes and each ticket is worth roughly one penny. So 100 tickets is only $1. The good prizes range from 1000 - 6000 tickets. Also, every hour Chuck E. (a man in costume) would walk out and dance with the kids and offer free tickets, which my nephew really enjoyed. This location can get very loud and over-stimulating. I feel it's important to mention that there were advertisements for an event held on Sunday mornings once a month, where noises and bright lights are restricted so special needs kids can enjoy the arcade. I have relatives on the autism spectrum so knowing that Chuck E. Cheese offers accommodations like this is wonderful. If distance weren't an issue, I'd love to come back to this location. It's very much how I remember Chuck E. Cheese when I was a kid. Unfortunately, they removed the ball pit and the sky tubes, which I assume has to do with safety concerns. I'm just glad this location still has the animatronics on the stage. Some of the robots had minor technical issues, but all around were entertaining to watch. While this place is meant for children, accompanying adults are able to have fun too. 9/10 read more

Not a fan of the place but my daughter really wanted her birthday party this year here. It took months for me to agree, it is her bday and all ;) but i LIVE for planning parties so having someone do all the work scared me. However these location is the cleanest, least smelliest and my hostess was AMAZING! I think her name was Tiffany. She was very nice, I told her how I wanted to food to come out etc and everything went perfect and smooth. And my daughter was the happiest girl in the world! read more

I come here once in a while for bd parties...and this Chuck E. Cheese is always crazy busy on the weekends! I used to work at this store like 7 years ago as a hostess/cashier.....craziness. On early Sunday mornings dads would bring their kids in and the first thing they'd order would be tokens and beer....haha. Oh, I'm not sure if it's not the same now, but you can just buy the prizes even if you don't have enough tickets. Each ticket is worth 1 penny .... So if your kid is crying for a certain prize, you can just pay the difference :) read more

I'm a fan because they had a Deal or No Deal game, in which you win tickets! Awesome game for the adults...right next to the booths where you normally sit and wait for the kiddies to be done. The pizza was nasty but the kids ate it all and they were happy to be there. read more

Great Place to take the Niece & Nephew. I gotta blast some Zombies, pick Olives off my pizza, plenty of free parking. They even played some Hispanic Childrens' Music in the background periodically; which was rather cool especially considering the background of over 30% of the people en el Casa. There were salad options as well if U want to eat healthy. They had carrots too U SILLY RABBIT. read more

Absolutely the worse run Chuck E Cheese I have ever been in and I've been in a few. Had to ask to get a clean table. Just dirty disgusting help and patrons. Will never return ! read more

Great value if you find a Sunday paper coupon. How can you beat $25 for a pizza, 4 drinks, and 55 tokens that can keep the kids entertained for 2 hours? Place is clean, you can always find a booth, most games are in working order, and all games use 1 token. Can get a bit crowded but never a long wait to play a game. I was leery about the pizza but they did make it crispy as requested and my girls loved the eat-in and play experience. That's all that matters. read more

After reading the reviews I was very skeptical about having a party here for my son but it was just great. We got everything we signed up for in the Mega package. The manager Goya and her team were so helpful, and it was not crowded at all. We didn't have to worry about a thing because Chuck E Cheese handles all the decor, food, drinks and goody bags. The kids and parents had a nice time. My advice to future party planners is have the party early. We had tons of space, played all the games over and over, and overall had a blast! read more

I recently visited for my nieces birthday party. We went on a Tuesday. It's heaven for little kids but hell for me. My daughter is 1.5 yrs old and she was entertained. That's what counts right? I'll endure the smell of ass and feet for her anyday. Apparently It's been remodeled but it still looked unsanitary and run down to me. The bday party area is crowded and they pack people in like sardines. I ate before I went so I did not try the cardboard looking pizza. Oh and the games suck now. Not like it use to be. They're all video games or stupid machines that just take your token, do nothing and give you two tickets. Whoopdifuckingdo. I'm not looking forward to my daughter requesting her bday parties there. read more

It is a great place for kids, but I am tired of the machines not working. We come back because my son loves he place, but it is irritating to me that I need to explain to him why he can't play a machine because it is broken. It seems as though things are always broken, and often times it is not even tagged out! Please, let's get this stuff fixed! read more

Looks like a lot of people not happy in the place I think the management are not helpful and the copraet office not taking any decisions this place it needs to be fun for kids were going there speeding a lot of mony and when you asked them for something they don't want to give and they don't clean the bathroom or the table it's been 2 times i go there and they are just busy making food and working in the cashier I was cleaning the table and spread them with disinfectant they have to be more clean with this situation read more

HORRIBLE AND DISGUSTING Wow. So we came here because it was my son's 2 1/2 year birthday. Yes, we do half birthdays (no cake or gifts- just a nice day out). Anyways. We got there on Thursday, September 29th (a day after his halfway mark ) at about 4:30 pm.. My almost 7 year old daughter, her 6 year old friend and my friend all came, too. We did their online "special" it was like $52 for two large pizzas and 4 drinks as well as 95 tokens. Pretty fair deal. We all get food (pizza was really good!) and the kids play and have a good time until we go home and get ready for bed- school night. ---important part----- Everything was great until my daughter came up to me crying. A little girl peed on the slide and had gone down right before her. She was covered in pee. I get my daughter and go to find my friend. I start to tell her wage happened. She says I know look at her pants (her daughters pants were soaked). Now I wasn't even mad at the kid. AT ALL. I get it. The parents are irresponsible and need to get it together but whatever. So I tell the girl who checks your hand that someone peed on the slide and to look at my kids. She says on her microphone "a kid peed on the slide." I asked if it happens often- she says yes. THEY NEVER BLOCKED OFF THE SLIDE. KIDS KEPT GOING DOWN. I personally told parents what happened so their kids wouldn't come out wet too!They never cleaned the slide. I got extra clothes from my car (I am ocd about having emergency clothes in my car), got them changed and let them use their last few tokens and they NEVER came and cleaned it. I was sitting twenty feet away waiting. Seriously. I came here alllllllll the way from Grand and Harlem because I thought it was a nice clean chuck e cheese. They were so disgusting. I can't believe how horrible my experience was. I will NEVER go here again in my life. How disgusting is that? Seriously. I go to chuck e cheese a lot with my kids. This makes me think twice. A bunch of parents and kids never knew what happened. Hmmmm.... read more

Have you been to a Chuck E Cheese lately? They've all just recently remodeled and they don't even HAVE all of those animatronic people anymore--it's like, just ChuckE and he barely moves or does anything. The games are all dumb now too. There's barely any skee-ball or old school fun games. It's all about video games that you can ride now. That's no fun. How will you win tickets? What will you trade in for worthless plastic bullshit at the end of the night? At least the pizza still sucks. It's nice to know that some things will never change... read more

I have had my kids bday party and have been invited to many bday parties at this location and I must say today was the worst experience I ever had!! My daughter turned 2 and although it was a very cold, snowy day we wanted to celebrate! Our host was rude the minute we met her! We spent over $300 today and they treated us like crap!! They even tried charging us for the ticket blaster and it was included in our party package!!!! I'm am so disappointed in the service we received today! Won't be spending my money there again! read more

Paid for my baby's birthday party to be at this location. What a terrible experience. $150 for 2 kids pizza, 10 drinks and tokens. A very inattentive little girl to take care of our party, then the manager was very thirsty for us to pay, she came over like in a running motion. Don't pay ever for the birthday package. Just bring a cake and get a table, at the regular seating area. read more

Anytime you do the Chuckie Cheese birthday party for your kid, I think you have to set your expectations accordingly. We were looking for a fun and easy birthday experience where our son would feel special and have a fun time. So we decided to hike up to the Skokie location because we heard questionable reviews about the Chicago city locations. We were really glad we made the trip because the Skokie location did a really nice job. Here's what we liked: * VERY accessible personnel, particularly the managers. I expected them to be hiding in the back only to come out if there was a customer complaint. But the managers were very visible and a couple of them checked in with us regularly. We really felt like they were making an effort to make sure our son's party was going well and head off any problems. Our hostess was a bit of a ditz - not sure if she was young or just new. But it didn't really matter because there were enough supervisors checking in. * For a place crawling with kids, it was surprisingly "clean" and organized. Bathrooms were clean (lacking paper towels though), and I saw a couple of wall-mounted hand sanitizers. Tables were cleared off promptly and reset. * The food was great! Both the kids pizzas and cake and the adult sandwich and snack platter. The staff were kind enough to box up what we didn't consume. Everything came out on time, hot and fresh - didn't look like it had been sitting around on a back counter. * Spacious area with lots of games and fun things for the kids to do. The place was packed after 1pm on a Sunday but still there were enough games to accommodate all the kids. What we didn't like: * There needs to be better crowd control in certain areas, namely the ticket wind booth and the ticket redemption counter. The ticket wind booth was just in a really poor location - I couldn't even watch my son catch the tickets through the throng of other kids waiting their turn. And we waited in line for 15 minutes just to redeem tickets for a prize. * Several of the games were not working and/or didn't dispense tickets when the kids won. * Not sure what the deal was with following Chuckie around the restaurant only to have him throw one small handful of tickets to the kids? Could have done without that part. What to know: * The birthday party times overlap by about a half hour. So you may arrive and be asked to sit at a temporary table until the other party finishes. After your party time slot ends, you may be asked to move to another temporary table to extend the next family the same courtesy. The managers do a pretty good job of keeping everything moving and making sure you make the most of your time slot. * Tip is cash only. read more

Been planning our birthday lunch visit since December. Slow day with very little activity, which is good because I'm here with two older teen kids who just wanna have a fun experience, celebrate a birthday, without the crazy frenzy of screaming little ones. So far so good! Not feeling the pizza buffet, we asked for a large order of tater tots, bbq chicken wings, and a sandwich. This was time stamped on our receipt at 12:18pm. Since the entire reservation section was vacant, we were allowed to sit in front of the 'band' and watch the videos. Nice touch. It seemed like it was taking a long time, pizzas were being re-set, and there were no other table orders being delivered, sans one person. After 30 minutes, I walked up and saw our food sitting in the window and said to the kids, "Yeah, our stuff is ready, just wait" - right in front of the cook who was delivering pizzas. She proceeded to make two more trips to deliver pizzas to the buffet. We watched as several other employees walked back and forth from the kitchen to the buffet and front counter (two who were eating pizza). At 12:51pm, I walked back to the kitchen pick up area and got our orders .We took pictures of the receipt, food, and time stamp of when we got our food. It was warm, at best. We cleaned off our table and on our way out, tried to explain to the hostess what happened who argued that it was only two minutes that our food had been in the window and when I told her that waiting for an order for 40 minutes seemed like a long time under the circumstances, she told us - "Well I guess it seemed long to you. I told the cook you picked up your order". On a customer service level, it's disheartening to be spoken to this way. It wasn't busy, any employee could have run the food out to the table, 40 minutes is quite long for such a simple menu order. Yes, this is Chuck E Cheeses. I've been here many times and even hosted parties here (which they cater to like crazy and do a great job). However, every customer should matter; regardless of age. read more

Not my favorite place. Dirty, smelly, staff is terrible(understaffed). Its a hassle for parents. Kids don't know any better.

Shame zero stars wasn't an option. Just returned from my first trip with my two and a half year old daughter. Purchased two 30 min unlimited play cards. The plan was to play 30 min have lunch and play 30 more min after. Somewhere within the first two minutes the cards got mixed and both cards were used thus activating each cards 30 min timer. After the first half hour was up and realizing what happened I waited for the front desk worker to return to the front area to explain our problem. She was in the back making pizzas, I waited 15 min for her to come out. She checked the cards and said they were expired and "there was nothing I can do." I asked for the manager as this was an absurd response. She then very unexpectedly said, "I (Ana) am the manager." So you can imagine how things went after that. I said some things I probably shouldn't have, but to flat out say that there is nothing you can do is the most outrageous thing I can imagine a manager at a children's play place to say. I literally bought these two passes from Ana 30 min prior (45 if you count the 15 min I waited for her to make pizza) I was 1 of 10 people In the whole place on a Thursday at noon. I asked Ana to give me corporates number. I wanted to see if this was the policy. Of course it wasn't. They are sending another play voucher but I will never go back. What a joke. First and last time at this location. Job well done Ana. read more

This was ridiculous! From the poor staff to the terrible pizza with no sauce on it. Is this what we are wasting our money on now? Spent $53.99 plus tax for a terrible experience. And how about you bring back some sort of play area for the kids? We went in there right when it opened and the booths were filthy with left over pizza crumbs and sauce in them. We struggled to find a booth that was somewhat clean. Don't they clean from the previous day? read more

We've visited this location several times since the big birthday party. A couple of times...I almost lowered the ratings because the clientele left alot to be desired. Many parents let their children run completely amok. I understand that this is a place for kids to have fun and go wild..but a 100lb kid should not be stomping in the indoor gym nor should they barge into little kids without even so much of an apology. And I am one of those grumpy old people who can't stand teenagers...go to the arcade in the mall. you are way too old! I have learned through trial and error that it's best to go when most kids are at school or early, before 2pm. We had alot of fun today. He's old enough now to figure out how to play many of the games and has become quite good at it. They have really updated many of the games available. I appreciate the fact that thus place is relatively clean and they maintain their equipment. I also find it amusing that my son has an itinerary every time that we go. On the drive there, he will tell me exactly what he wants to do. He waits patiently for his stamp, then waits patiently line to order pineapple and Canadian ham pizza, buy tokens, and knows exactly how he will navigate the room. Our day is not complete without ice cream and cotton candy. read more

I was invited to my nephews birthday party here this past weekend. We arrived at 1:15 there was a line to get in. We waited about 15 minutes to get in. The line was just crazy with people pushing and shoving. The employees working the door kept making us move to the side because they were letting people out the same way we were walking in causing this to become very horrible situation when you have little children being pushed aside. It wasn't crazy but I could see how fast this situation could get out of control of there was an emergency. You always hear about people getting trampled running out of a place. The employees are very rude and they seriously pack more people than they should into the building. You sit in the party area and they cram you in like sardines. Its very uncomfortable to sit and eat with people trying to get passed behind you. If you like a elbow in the head or a backside hitting you then fine, but they leave very little room for children and adults to sit. The game area has many broken games and again just crammed with people. We had a miserable time and will never come here again. Bad enough the food is a joke, at least the kids could have fun but not in a unsafe environment. Also just to add, when we left at 4pm there was still a line to get in. Can't see why but my suggestion is stay clear away from here. read more

Been in this chuck e cheese location several times and today is by far the worst experience of all. It's not so much that certain machines did not spit out the correct number of tickets but it's the attitude of a certain J-Nice that made this rating. I understand that working behind the counter to give out prizes can take long for certain kids but to tell them that "they are done. Yup so done" even though they still have points to consume is just plain rude. She is not an asset to the company nor is she a good example of how to satisfy a customer. read more

Ehh..Aged machines and toys. Dirty floors. Plastic food. Overpriced. It operated better 10 years ago. At least the young children are still lured by the facade of the gray mouse.. read more

Went here for a party last month. Forget all the missing "out of order" signs on all the broken machines, an "out of order" sign should be placed on the front door of this place! It would save the customers and employees the headache. Swipe your card, and games don't work, but it sure does take your credits! Then, find one that works, but tickets don't dispense, or balls are missing. The workers are running in between customers to try to fix all the problems and administer refunds. The list goes on. But adults can at least have a beer, right? Wrong! Even that was "broken". I commend the workers for maintaining a professional and kind demeanor despite the constant problems. This place definitely needs better management. read more

I would say three and a half stars. What can you say about a place 'where a kid can be a kid'? Organized chaos. I was there for a 3-year old birthday party the other day and it went pretty well. Sure you get intimidated when you first walk in and are stopped by stanchions akin to those you see at amusement parks only to view the mass of little kids running around to playing from game to game. My husband and I were about 15 minutes late, but from the looks of it our party was already set up with tables by the animatron Chuck E Cheese main stage (along with several other parties) and the kids were already checking out the rides and the maze. About forty five minutes in the party settled back to the table where a veggie plate and buff wing apps were already waiting then shortly thereafter out came the pizzas. Scheduled parties must be on the same schedule with personal party hostesses because at the same time 4 different parties started to sing the birthday song to welcome in Chuck E Cheese himself! Our niece was loving every minute of it and our party hostess was very attentive and friendly. So although we aren't on a set schedule to shuffle the party from one section to another within two hours I would say the planners do a good job of corralling the party back at the allotted 'birthday festivities' time with Chuck E Cheese, cake, present opening and all. Great job to the staff for being engaged with their parties. The only thing that hit both my husband and myself (shortly after we left) was upset stomachs. I know better than to expect gourmand delicacies, but I wasn't expecting to be hit so early on. On the upside....they do serve beer after noon. read more