Never going here again. Frozen fries, tiny wings, hard pizza with a plastic tasting cheese topping and the cookie was all butter. Manager said she couldn't do anything about it we need to complain to cooperate! So sad! We spent 212 for 1 adult and 5 kids and we had so much leftovers the kids couldn't eat it! read more

Chuck E. Cheese - Receipt - Pizza Near Me - Joliet, Illinois

Jazmin is amazing! She was running back and forth taking care of customers and helping to translate for others. But she was still so patient with the kids in helping them pick out their prizes. read more

Great service, clean, friendly workers. The pizza was really good! I was impressed with this place.

So I want to this Chuck E. Cheese and it is good place to go with your friends and family but not really birthday party's because it kinda of takes up space the games work fine and are decent and the service is good I ordered pizza and it came less then 30 minutes the pizzas fresh and made would recommend read more

Decided to take the little ones on a random Tuesday to this Chuck E. Cheese location. As a super saver tip, apparently on Mondays they give you 200 bonus tickets, so we will have to make another trip back on a Monday in the distant future. In my personal opinion, Chuck E. Cheese is pretty pricey though it is much more inexpensive that taking the kids to Dave and Busters. The tokens system gives you better control of how much your kids are spending/ playing, and allows you as a parent the opportunity to ensure they don't drop the token in, can't figure out the game, and walk away. We had several issues with the kids inserting the game card at Dave and Busters and leaving it in the machine and walking away, leaving a perfectly good $20 worth of credits for another kid to pick up. So Chuck E. Cheese has these coupon deals you sign up for online. For example, you can get for $23.99 pretax : 35 tokens ( mathematically equates to $8.75 worth if each token is considered $0.25), a medium one topping pizza, and 2 small paper cups for fountain drinks. You can also exchange $25.00 for 100 tokens. The actual monetary value of a token is actually $0.30 to the dollar. If you are impatient enough to buy your tokens from the machines, you actually would pay $30 for 100 tokens ( or some obscure amount). It's almost like they prey on impatient parents who just want to give their kids the 30 minutes to an hour of free reign. In any event, the location is as every review have stated: small. The facility is clean by standards of a location that has tons of kids running around, some barefoot. Bathroom ( women's at least) was as clean as it possibly could be for a place take caters to kids. It has at least 4 regular stalls and 1 wheel chair accessible stall. There is only one changing table and it is located right when you walk in, so you do not get any privacy when you're changing your kid's diaper, which I find disturbing. We had an issue with at least 4 machines, where the token was jammed or tickets were not being dispensed. It wasn't hard to locate a game attendant to rectify the situation, but you did have to wait a good 5 minutes after you flagged someone ( usually a person running the food from the kitchen to the tables) to get a game attendant by you to fix the issue. You would think that they would throw you an extra token or some tickets for the wait time, but they don't. Chucky the Mouse comes out to dance and give away free tickets once every hour. Because there weren't any birthday parties going on and it was relatively not jammed pack for a Tuesday, Chucky stayed by the entrance to entertain. Unfortunately, parents who were there did not exercise common decency and stood very close to the mouse, trying to record their kids dancing with the mouse or taking pictures. We were crowded at the very back and missed both Chucky dancing and handing out free tickets. Lastly, we only ordered the parmesan bread sticks on this visit as a snack and asked for cups for water. An order came with roughly 5 bread sticks, marinara, and ranch dipping sauce. Off the top if my head, I think it was around $4.49? While the pricing came out to be a rather expensive appetizer, it also took 20 minutes from when we ordered to when we got it delivered to our table. I have to make it a very clear point that the parmesan bread sticks were delicious. Definitely worth the price and wait time. Just need to know for next time to get 2 orders. read more

See all

We have been here several times with our grandkids, including once for a birthday party. Our most recent trip was pretty bad. We came on 6/30, the start of the July 4th long weekend. Based on trends, they were seriously understaffed. In addition, they just changed from coins to cards with points at this location. When we purchased our food and points, the cashier didn't know how to do it. We waited about 15 minutes to get our points cards. Multiple machines malfunctioned and the wait for staff to give us the resulting tickets was long. Here, tickets are what it is all about! Also, the machines that count the tickets were not all working so we had to wait a long time for this. There was no Chuck E. this visit which was very disappointing, only the animatronic one. I am hoping by the time we make it back here, all of these issues will be worked out. Several of the establishments we visited were understaffed this weekend, thinking everyone would be out of town. read more

Came for a visit on a Monday afternoon. Everything was very clean and tidy. Napkins were stocked at every table and there was staff at the food areas. read more

The staff is so friendy. But the new general manager needs to be replaced or encouraged to not speak with people!! He has no people skills. He does not know how to talk to people. We complimented our favorite girl Tyran to the manager and he said "ya well you guys see one thing and i see another. She has a lot of things to improve on". Myself and another patron who also complimented her, let him know how inappropriate his response was. He later approached me. I told him i was there having a good time with my family. He continued to talk about other issues with his staff. I was not there for that! He should not be represnting a family fun spot. Joe....please be quite or go in the back and fix all the things you say need to be fixed with the staff that stayed after you got there to fix all the things you verbalized were wrong with the Joliet chucky cheese. read more

I never go out my way to write a review but this time I was highly disappointed with the service. The time I was a guest for a kids birthday party the staff was all in the back of the building smoking pot. This time it was my nephews birthday party and lets start with the moment we arrived everything was still being set up. No staff coming to check on us, we'd constantly had to go looking for them. We waited hours for our pizza and didn't receive two out of 8 that we ordered. We paid for the biggest package and my nephew didnt even get to go into the ticket master. Also didn't receive the kids dippin dots or goodie bags till the last minute. Needless to say I'm deeply disappointed how it went everything was unorganized party was at 6 didn't get out first round of pizza till 8:40. Jo the manager wasn't helpful at all in the situation and as a manager you should know how to control your temper. I will not be coming to this location again nor do I recommend it. read more

This is the best Chuck E Cheese. Bianca deserves 100 stars and employee of the month. She is the best!!! Thank you Bianca for making our visit the best!!! read more

We've ordered their pizza and party pack quite a few times since the pandemic began and it's always a hit! The manager is super accommodating and helpful. Plus he was super helpful when our daughters school was looking for donations for our auction last year. The remodel looks amazing! We will definitely be coming in once we feel safe taking the littles out! read more

This place is AMAZING!!! We went here for a birthday party and my kids loved it!!! We went back just because and needed up having their bday party here too!!! Katy and Ethan did great for our party! read more

If you schedule a party, they kick you out early, set up late, food was out really late and they didn't accommodate you for the long wait. They weren't rude but I wouldn't go back read more

The pizza is good and the games work fine but the service is terrible. They are constantly understaffed, Long lines to get your hand stamped for admittance long lines to purchase food and gameplay and extremely long lines at the ticket counter. Half the time the mouse doesn't even come out and do the ticket splash and they still play the song to get all the kids I am top only for them to be let down. That being said, the staff that works there is seemingly doing the best they can but whoever runs this particular branch need to bite the bullet and hire a few more employees. read more

I was at the register trying to order for almost 10 minutes and no on came to take order. Finally someone ask for my order and didn't even say hi to me. Manager passed by and the same guy that was taking my order was also helping at the store. As manager she should of help the guy on the front. So disappointed by the service. read more

PROS: Much better service and cleanliness on the weekdays. CONS: Avoid Saturday 12:30-2:30 pm for a birthday party. It was way too crowded, so safety was a concern. Every table was dirty and not picked up. Garbage was on the floor. The worst part was that I counted 7 games not working. Two of them played but did not give tickets. Asking for assistance was not possible. They seemed short staffed or ill-trained when you look at how messy the place was with games needing help. And why does CEC have to be so darn loud?!?! read more

I will admit-I had a hard time clicking the 5 star rating on a place like Chuck E Cheese's, but I just don't have any reason to give it anything less. Came here with husband and toddler on a weeknight around 5:30pm. Toddler was celebrating potty training success and husband and I were celebrating the newfound freedom of not having to carry around that blasted diaper bag anymore. We ordered right away and the on duty manager took our order. We had a coupon which she let us keep for next time, which I appreciated. There were maybe two other families when we arrived. We got our drinks and found a table. This place is clean. Much cleaner than I would expect for this kind of place, but that might change during peak times. We played a few games and our pizza arrived shortly thereafter. The pizza was better than I thought it would be. We also ordered cheesy breadsticks which were a nice complement to the pizza. Is this gourmet pizza? No-you get what you pay for here. Was it better than pizza hut? Yep. We played a few more games and a few more families had arrived, but the place was still relatively empty and awesome. Chuck E came out and threw some tickets to the kids, which they enjoyed. We counted up our tickets and were quickly met by the on duty manager again to turn them in for crap that toddler did not need. He found something he liked but was short about 30 tickets, and the manager was so nice to oblige his request. Said toddler is already asking to come again and I have a feeling we'll be back soon. read more

I just left this location and whoever is in charge if you are reading this pls give Alex a write up or sum he was so rude I walked up to the counter and gave him my card pass and he literally said "so what" and he was on his phone and didn't even acknowledge us and had an attitude the whole time he was helping us and didn't even welcome us in or say anything as we were leaving read more

the games were mediocre, nothing was organized, Very lazy staff on the busiest day waited 2 hrs for pizza just for them to say nobody took it out of the oven when it was ready?!?! Like what read more

My wife and I brought our six year old son here for the afternoon. Here are my impressions: STAFF: Everyone was quite friendly and any game related issues were resolved quickly. CLEANLINESS: Considering the daily traffic they probably get I would have expected more of a mess, but the restrooms and main area were very clean. PRICING: It was only $30 for a pizza and 50 tokens. Since every game can be played for only one token this amounted to a couple of hours of entertainment for our son. GAMES: I didn't see any of their games down for repairs and only one of the ticket machines appeared to be down. I am fairly sure that had only just begun having an error do the state of the games gets a thumbs up. I do question some of the game choices since the place is geared at small children. There was a couple of games sized for adults with pistol grips or driving controls (pedals) too large or spaced out for a small child to handle. All in all a good experience and I would bring our son back. read more

I havent been to chuckie in a while. Its pretty pricey but I guess its the atmosphere. The food was good. The staff is a bit lax and needs more organization but thats just a quick fix because after a small misunderstanding with our table, the GM was very professional and personable so it was an easy fix. My 1yr old had her first visit and wore herself out with the fun kid games. Overall still a good place. read more

VERY CLEAN, Safe, Friendly. One of my favorite locations of this chain. Had 2 birthdays here for my niece so far and we were never disappointed. Manager Kyle greeted our party with a smile and stayed completely professional even when it was extremely busy and they were understaffed. Katlyn is excellent with the children and has been our event hostess for the past two years. Small issue with 3 out of the 4 ticket counting machine stations being out of order BUT was aided by a stellar employee at ticket redemption counter. I wish I remembered his name to properly give him the kudos he deserves. He was courteous, extremely helpful & one of the major reasons for this review. He was tall with dark hair and told us he was new to that store. He's definitely an asset & I will make sure to go back for his name & update. Clean atmosphere and bathrooms. Food offers healthy alternative , i.e. Veggie plate , but most kids enjoy the pizza. Games are 90% functional and fun. Low booth area and good floor planning allows for excellent visibility of little ones. Audio and visuals are modern and work well. CONS: the ticket redemption machines need updating as they constantly break down and are not designed for high output of single tickets PROS: Coin redemption; w the update to card swipe you can sit at a machine and cash in your old coins and add the credit to your card. RECOMMENDATIONS: More hand sanitizer machines & better ticket counting stations Overall, one of the best locations if your child loves games, pizza & giant mice. read more

Good food and good for a birthday party. BUT I got an ice cream sandwich from the vending machine and didn't get my change back. I lost $2.50 that day. Still sad. read more

This Chuck E Cheese is pretty much like the rest of them. The facility is pretty new and the games seems to be updated pretty often. Just like any other one, it gets really crowded on the weekends and is pretty empty on the week days. I definitely recommend getting coupons on their website before you go. The pizza is awesome here and it has a minimal wait to get it fresh. Only bad thing is the bathrooms are always gross here. read more

This place used to be awesome!! Now that they switched from tokens to cards it's horrible. The card readers also went down during our visit so no one was able to play! That never happened with tokens read more

ABSOLUTELY HORRIBLY MANAGED!!!! Avoid!!!! We spent about $120 on this particular visit. We purchased food and gaming cards for five kids. One of the cards was left on a ride and stolen within two minutes of leaving the ride. I inquired about replacing the card and was told they couldn't do anything without some additional piece of paper that was never given to me by the 16 year old taking my order. I asked why that wasn't explained or why they didn't put the kids names on the cards.. no answer.. just a dumb blank stare. I asked for a manager, the "manager" who was about 17 said it was her. I asked for a regional manager and was told they didn't have one... I said it's impossible you have no one above you that you can contact to resolve an issue. She gave me an 800 number that was closed for the day. She got an attitude and refused to do anymore. 30 minutes later Joliet Police came and said our party had to leave the premises. To make a long story short, we left.. as the teenager laughed as we were escorted out. We have been customers of CEC for 40 plus years.. but today was the last visit. read more

We always get the pizza from here and it's always fresh and hot. The kids really enjoy Chuck E. Cheese!

We had my sons birthday party here. Place was very clean. The food and atmosphere were great. Our party cordinator DB was great. She made sure everything was in perfect order for our party. She made sure everything was in perfect order and we were very satisfied. I will be back here because of DB. Wish i could give more then 5 stars read more

Nice, safe, clean place for the kiddos to hang out. Much better than it was back in the day. Love the security measures they have for the kids - better than most schools have (sadly). read more

This place is so overrated & if they were gonna move from the old spot next to Kmart why the heck wouldn't they move into a way bigger spot!? It's always always too crowded & hot & not enough room!!!! Why not make the place 2 floors?!?! One floor for infants & toddlers & 1 floor for the bit older kids?! Instead stuff everyone into 1 room!!! Id never pay Chuck E Cheese to throw my son a party! U can't even move around cuz the tables & chairs are so close together!!!! No thx! I can't even stand going to parties here any dam more!!!! Enough said! read more

I really love this Chuck E Cheese. It's always so clean and the staff is so friendly. You can go and have an hour or so of fun and lunch for about 20 bucks. Chuckie comes out with free tickets a lot also. There's decent coupons on the website or if you sign up for them in your email but they are only 15 tokens or so away from the regular deals or a couple dollars off. read more

We had my nephew's 6th birthday party here on 1/3/15. It was a great experience. We were one of the only parties scheduled for 12:30 so the kids were able to run like crazy around the long tables. Very clean, attentive staff, and all machines were working. We may have more parties here - good value for the money! Food was decent and chocolate cake was very rich. read more

just felt extremely compelled to write this review espessially after seeing my wife so emotionally hurt by the way we were treated at this location .im extremely dissapointed in chucke cheese for the inconvienience and treatment we were given today .they have sensory sundays for special needs children and we have been going since the beginning of the program and times chucke cheese had designated for this .we pulled up today to a full parking lot, and all the lights on and loud machines ,which is the opposite of usual for this sensory sunday ...asked to dim lights and turn down volume of machines 3 times.. till it was slightly altered for our children ,i believe the uncaring managers name was adrianna, if im not mistaken ..i couldnt understand why special needs was put 2 the side till i noticed 2 partys walk in. And get great service and catered to while us, and the other sensory sensitive childrens wishes were ignored completely ...this was sensory sunday and felt like the manager didnt care for anything but the extra business ...she did NOT apoligize not once for the way we were treated at this location after ourselves and other familys were trying as hard as possible to help our children as they were freaking out by the large party... crowd ....loud games.... bright lights this is not how an establishment who promotes sensory sundays treats children or familys its hard enough on a daily basis for familys with extra needs children... and to see false hope of the children really enjoying something.. then getting it taken from them for no reason is just unbelievable there used to be a girl working here named april who was great with everyone who understood the importance and sensitivity with these extra sensitive children and was told by the current manager she was fired and isnt working here anymore several times wow is that the answer given for choosing to not care for sensory children sunday, and book partys to get rid of our children 9 to 11 is designated sensory time but she opened the doors to partys and general public it seemed by 9am and its just soooo sad and dissapointing to see this happen to these children ....one of our friends with sensory sensitive children were commented to by a customer refering to thier child being normal and not our friends so to play another game ....what in the world seems right about that its just emotionally unreal ..thank u chucke cheese for backing out on these children who looked soooo forward to having this time and enjoyed it sooo much to be able to play without all the harshness of everyday situations that make things difficult for them ...thanx chucke cheese read more

We went here for my niece birthday party and I was pleasantly surprised by the quality of the pizza, the diverse type of games and how nice the staff was. To top it off, there was a nice young lady named Kaitlin who gave my son a toy even though he didn't have enough tickets. My only warning is the clientele is a little shady, but that's not the businesses fault. I had a great time!! Nice job! read more

It is Chuckie Cheese. Luckily, I know some people that work there and hooked my daughter up with an extra cup of tokens. Haha I still love the pizza and flaming finger! read more

Slow service. Witnessed a manager who told me her name was Jessica be completely rude to other employees and complain about having to be at work and not being clocked out yet. Talked to employees as though they themselves were children. read more

Pizza is good and made fast lol staff is always very helpful!

My family was impressed with this location of Chuck E Cheese. The environment is very clean when looking at how busy the location is. The service is great with many friendly employees. I recently celebrated my daughters second birthday here. She is scared of Chuckie but they were very respectful and he brought out the cake for her. The price is a little expensive but we will be returning. read more

My HUSBAND and I have been going to sensory Sunday's with our special needs child since it has started and have always thought it was a really nice thing to do for the spd and autistic children we have even met a few really nice couples there and it's an enjoyable experience for these type of family's who have a lot on their hands most days it was a breath of fresh air to be able to watch the children have a good time in a more lower dimmed light setting with the games volume turned down .....there was a manager there names April that was great and awesome .the new manager advised us she was fired and now for sensory Sunday this week they booked 2 party's at 9:00 am when sensory and autistic children have from 9-11 they had the lights beaming bright and games volume turned fully up like they just didn't care about our children's special needs then blamed it on corporate booked the party's our children were crying and sitting with ears covered freaking out from the atmosphere and a friend with a special needs son was commented on by customers and stared at ......thx chuck e cheese for claiming to support sensory special needs and throw us to the curb while providing customer service for the people who would like to throw party's on sensory Sunday designated days the new manager there doesn't seem to care about people just pulling business in no matter how human beings are treated especially with special needs what a terrible morning we had just a sad story to share for all these hopeful children that look so forward to these Sunday's read more

Best chucke cheeses ever, I swing in here with my two kids, get the pizza special on the menu, comes with drinks and tokens, like $30 and I'm out in like an hour and a half, purell the kids hands and everyone is happy! And best part about it I'm the best dad ever. Super clean! read more