A day dedicated to a funtime of play turned sour as I struggled with a machine that taunted me. Doubt filled my mind, and laughs filled the air towards my never-ending failure. When I was in DREAD and SUFFERING... Roxanne and Christian came to save me. None of this is an exaggeration. Kindest staff with the most heartfelt support and interaction I could have asked for. If you need someone to give you the help that you need, I cannot recommend more getting in touch with Roxanne, and maybe Christian if he isn't watching Naruto in the back. read more

Chuck E. Cheese - naruto plushie that they helped me get !!!!! - Pizza Near Me - Fresno, California

Worst experience EVER!!! DO NOT HAVE A PARTY HERE!!!!! - cooks are heard cussing -team doesn't wash hands i observed them walking around drinking personal drinks and going back to work -team is horrible with communication when booking we were told one thing and show up and it's another -employees look miserable (not something you want your kids to see) - zero guest service -my child is autistic and she was yelled at by the cook -the Cook saw me walk in and slammed the table and said"who the fuck wants pizza this early" -we picked 8am because she doesn't like being around a lot of people but was a big mistake I'll never get this day BACK -DO NOT BOOK here save your money go to John's incredible!!!!! read more

I haven't been to a Chuck E. Cheese in years. We came here for a my nephew's birthday. They are long tables for big groups if you are hosting a party there. Inside they have rides and games you can play when you load a card up with points. There is a machine to obtain a card and dollars amount you want to load your card with. The process was pretty simple and quick. They do have games that are better suited for 4 years old and up, but if you're looking for something for 1-2 years old there are only a few games they can play. The points you collect are loaded on the card, no more printed tickets. They can do a little better on their cooling and air flow inside the establishment. There are a lot of running kids and bodies inside, and it can get stuffy. In terms of service, it was alright. The girls who gave us our pizzas and drinks were nice. We had a medical emergency and they weren't very accommodating because the reservation we had was for a time slot, and we cannot go over that. I understand maybe there was another party behind us, but my cousin in-law was not able to really be present at the party because she had to tend to her family member. They told us there was nothing they can do and when the time was getting close we had to start packing. I don't know if there was another solution to better accommodate the guest when situations like this do happen. read more

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I'm on staff at Valley Children's Hospital Rehabilitation Staff. We brought one of our patient's in today for a therapy outing. He uses a wheelchair. The staff (Erica and Kayla) were the best. Erica made our patient and mom feel special and welcomed. She let us (and mom) know whatever we needed was no problem. The extra's that were provided to this boy and his mom meant more than most would understand. In our world little things matter and today was a win for everyone. We will be back on our own to support this chuckle cheese. On behalf of my staff we extend a sincere and meaningful thank you. See you soon. Brent W Poppen read more

Haven't been to Chuck E. Cheese in a little over 20 years. First time at this location. So much has changed. It wasn't so dim and dark, they didn't have a ball pit where I would always loose a sock as a child, no play tubes attached to the ceiling and they got rid of the mechanical giant band puppets. A good friend of mine along with our kids and husbands went on a Friday evening. Thankfully it wasn't packed. There were so many toddler appropriate rides/games my daughter was enjoying herself. They have different package deals for food as well as games. The place and restrooms were clean. The pizza was surprisingly very good. Initially had planned to go to John's Incredible but I'm so glad we came here instead. So much more appropriate for our 2 and 3 year olds. They have many booth tables and many tables reserved for parties. Overall we had a great time. The staff were friendly too. I would definitely return. read more

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Big girl with a guy haircut is a POS. Like bro took everything to deep. Didn't know I couldn't go back to get toppings for my salad. Genuinely it's Chuck E. Cheese you can't take your job that damn serious chill out. read more

This is now the third kid's birthday party my son has been invited to at Chuck E. Cheese and I have to say, the pizza isn't that bad. Specifically, the supreme pizza. It was loaded with toppings and they all were very fresh. They even added a garlic butter crunch to the crust! The games here are mostly geared towards little kids with the main objective being gather as many tickets as possible to get prizes. I do wish they had a few arcade games here, but this ain't my hang out so I can't complain. My one recommendation, bring back the spooky animatronic puppets! These pre-recorded videos of kids talking to a cartoon mouse just isn't doing it for anyone. When I was a kid, half of the fun at Chuck E. Cheese, was staring at these weird animal robots and wondering if they come alive at night. They also serve beer here for those parents needing to soften the blow of a constant stream blinking lights, loud music & games, and kids screaming at every turn. read more

Been coming to this location multiple times time with my daughter hands down best customer service every time we are there. Employees have gone above and beyond their regular duties when it comes to have their regular customers. Food is delicious and the environment is never dual, my daughter loves the new trampoline addition and made her love this place even more. Will continue to to come here until she grows up! THANKS to all the employees at this location for making each and every visit a pleasant one! read more

Chuck E. Cheese - Chuck and my baby girl - Pizza Near Me - Fresno, California

I paid for the highest party package and got the bottom of the barrel. Not only was the section dirty but the food was bland, the helpers wasn't helping and the employee's need to be unemployed. Everyone else's section looked clean ... of course I complained and got a $30 discount the food sent us straight to the toilet. The service was giving discrimination... DON'T GO THERE! read more

Don't order food from app. I ordered a "To-go" through the app thinking it would be faster to get the order and eat inside. Well I guess you cannot eat inside if you place an order through the app because there is no "Dine-in" option. So I canceled my order and purchased at the register. I was provided a refund. Well two weeks later, I looked on my credit card purchases and did not see a refund. Called the store to speak with Roxanne who said they will speak to GM and call me back. Never called back. Took 2.5 weeks to get refund. If I never called, they would have kept my money. SO BE AWARE IF YOU ARE ISSUED A REFUND. read more

Enjoyed the new games , was just here last month and there were significant changes made to the inside. New games and more room over all. read more

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The customer service provided by Roxanne and other staff during my nephew's fifth birthday party is unparalleled. Roxanne went above and beyond to make the kids feel special and was patient and kind while helping them select their prizes. Thank you, Roxanne and staff, for providing excellent service and for treating everyone so well. You made our experience wonderful and we appreciate you! read more

Chuck E. Cheese - Pizza Near Me - Fresno, California

Didnt get the managers name but she was a younger women , she was accommodating and patient , everything went well for our time there ! Lots of games for the kids & the new trampoline area was a lot of fun for the kids , worth it . read more

Staff was next level kind, patient and helpful. Everybody was smiling and told us they hoped we had a great day. And we did have a great day. I will definitely be bringing my grandchildren back again and again. read more

Had a birthday party here and let me just say if I ever do again it's for my kids. The hostess was not good at all! Suzan I believe they had a trainee Sarah. They did not pick up during the party I had to pickup empty pizza trays off the table just so the tables where clear so when I took pictures it didn't look like a mess. The blaster they did last, did not like that, it should have been after the cake when everyone was around, I mentioned before the party started I would add on more kids later as they arrived, however I forgot after 4 kids you get a medium pizza and I order 2 XL pizzas during the party and instead of Suzan reminding me after adding kids you get a pizza she went ahead and added those 2 XL pretty bummed out. I wish she would've at least saved me some money! They do not announce anymore for parties to come back for singing happy birthday so I had to round everyone up another negative but they will announce 10min before closing! Suzan came up about 5 times asking if we were ready to pay as If we were goin to walk out. Mind you I was in the middle of opening gifts when she walked up an asked me that! Which is rude! And looking at tickets I have they say need to be redeem during party of that day and Mariah my cashier said I could save them but I did not bother to read them because so much was goin on I read them when I got home, however the cashier asked me how everything was of course I said fine only because the party is over there is not much they can really do but say OH IM SORRY ABOUT THAT!!! And I jus know for next time. The only thing good is the pizza and wings having a party here is overrated and overpriced! Especially for the experience I received! Thanks chuck E read more

Chuck E. Cheese - Overpriced party - Pizza Near Me - Fresno, California

It's extremely disappointing to choose an establishment to spend your weekend with your kids and family , and spend a couple hundred dollars just to get treated poorly. The employees at this location lack basic customer service and patience with children. read more

This Chucky Cheese was awesome! Kids had a great time, food was good and restaurant was clean! Customer service was good too! The only negative is they did not add my points to my app. And I spent a ton of money. Im bummed about that. However, still giving 5 stars bc they deserve it! Thanx for the great, safe and clean fun! We'll be back when we visit Fresno again! read more

Took the kids to release energy during the rain and they had a blast with the new obstacle GYM they put in. Roxanne was super sweet and Friendly which made the experience even more pleasant. read more

Food is extremely overpriced especially considering its most likely a frozen item that's been microwaved . It's an aimed towards kids so it's not the best quality, greasy pizza and unseasoned fries . A salad is $12 so ridiculous. Everything here is extra, everything. Service is slow- ambiance is all geared towards children of course. read more

Every time I come here it's always great time the only thing that's irritating is that mostly every parent who goes there need to pull their head out of their as.s .Ive heard many parent as well as their bratty children who clearly need to be beat speak horribly to the employees like damn where's the human decency. Ps: the stuffed crust hands down the best. Definitely coming back but fu(k those type of parents tho read more

Rude employees, pizza is gross, most of the games were out of service. As I received my pizza I asked an employee for ranch and she said I had to pay for a salad to access the ranch at the salad bar. LOL ridiculous. Greedy and rude establishment. read more

I think this place is clean and managed pretty well. I've brought my 4 year old daughter here a few times to run around and play games for 30-45min. It's always pretty clean and up kept. It's pretty inexpensive for this day and age. The games always seem to be working. The bathrooms are clean. The only complaint there is I wish it was just individual bathrooms. I prefer to take my daughter in and lock the door rather than go in the men's stall. The pizza is pretty lack luster but the salad bar is clean and looks appetizing. I think they make safety a priority as well. An employee has checked us in and out every time I've been there. I think it's a great place for a fun time or special occasion for the kids. read more

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Fun place to take the kids. Chuck E. Cheese comes out every hour so make sure to take a pic! Save your card to reload your gaming points for visits. My girls love this place! read more

Where a kid can be a kid!! If you're looking for an easy way to entertain the kids for a few hours, but don't feel like spending an arm and a leg, head here. They have a good area for infants and it's within eye sight of the games for the bigger kids. All the games are 1 token and they just switched to a card system to pay for the games. All the games were working; so that's a plus! They serve a few beers on tap, but they will only give you 1 an hour. I mean REALLY, 1 an hour. They log down the time they sold you the beer! Lol The food selection is slim: basic pizza and a small salad bar. Chuck E Cheese comes out in his suit about every hour and throws tickets for the kids to pick up--always funny to watch! Like I said, cool place to spend a few hours without breaking the bank. read more

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We had not been to Chuck E. Cheese in a very long time because the pizza was pricey and terrible. I know it's about the kids and all about fun but I didn't want to pay for terrible pizza. What a surprise! The place is newer and cleaner. The staff was nice. They smiled and greeted us. The kid's hands were stamped on the way in along with us and were checked on the way out. Even more surprising was that they changed their pizza! It's edible! Yay! The pizza was pretty good. The kids liked it. I also ordered some chicken wings which really are chicken nugget balls. They are similar to the boneless wings from Round Table. Overall we had a great time. The kids really liked it and they plan on making Mommy go back :-) read more

Chuck E. Cheese - Pizza Near Me - Fresno, California

All employees were super rude first time there & my last. I'll continue taking my son to johns incredible instead!

Happy 4th birthday my sweet boy. Reserved for 10 babies and 29 adults. They made it happen! Our hostess was amazing. She went above and beyond. I do apologize i did not get her name but she assisted me the last time i came in for a confirmation and deposit. Outstanding!!! They added more games since the last time i came in and moved seating around a bit also, in which made more sense games on one side and eating area on the other. Today was filled wit love, joy, and excitement because there were other birthdays being celebrated also. Our hostess always kept our pitchers filled, our food came out pippening hot, our area was always upkept and cleared off right after each person(s) were done wit their things. We were all attended too. My big boy give Chuck E Cheese on Blackstone two thumbs up, "i wan come tomorrow mommy" oh dear baby Jesus what did i start?! 5/5 food 5/5 hostess 5/5 service 5/5 always stocked 5/5 most games working but 3 out of service NOT BAD! We will definitely be back!! read more

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Waited 53 minutes for two large orders of fries and two large orders of boneless wings!!!!!! 111$ approximately. Fries were cold and RAW!!!!! I have worked in restaurant service and fast food. And these were disgusting. AND JOSHUA THE MGR ON DUTY DIDNT EVEN APOLOGIZE. Then the celery was in appealing!!! THEN TO HAVE IT BE SCREAMING HOT IN THE PLACE TOPPED IT OFF!!! As a very poorly ran establishment.how do these places stay in business.???? read more

Definitely going to have another bday party here for my daughter before she grows out of it, she had the time of her little 3yo life lol. The place is clean and looks updated. The staff is friendly and made everything so easy for me. I did the ultimate party package and it was worth every penny spent since I didn't have to set up or clean up and the kids were completely occupied with games and delicious pizza. They even included party favors, dip n dots ice cream and a custom bday cake. Our host Savanna (Sav) was great Thanks again!! read more

I have been to this location several times for various family birthday parties. A three-star rating is fair. The food is usually just OK. The security in the front always lets us slide through without much of an issue, even though we walk in without kids. Most of the staff is usually friendly and helpful. read more

Chuck E. Cheese - Pizza Near Me - Fresno, California

Ok Chuck E. Cheese has come a LONG way in 20 years. We went last night and had an AMAZING night and awesome food and the BEST service. When I booked our reservation, the manager set it all up. She was so so nice and helpful on the phone- she was on speaker and when I hung up at the end even my husband said "wow, she is amazing." When we got there, it's so clean and the other two gentlemen working were also so friendly!! The manager is the one who's rang us up & set us up on the games and explained everything. She is so on the ball & keeps this store looking perfect and clean. The food was AWESOME, and it's so affordable. The large pizzas are only $10 and are so yummy! I can't say enough good things about this chuck e cheese location & it was such a fun and clean place to go!! read more

I would never have a party at this Chuck E. Cheese!! Went today for my nephew birthday party. I ordered a pizza and they never brought it out to me and when they brought my cousin pizza out they were gonna take my number and I said you never brought my pizza out then the hostess for my nephew party said yes we did we gave it to the party I said no I ordered it for me and she stated sorry we will bring it out to you. Then Savannah another worker came up to me and said we brought your pizza out already and took my number and I asked to speak to the manager and she I don't care talk to her. spoke to the manager Christine very nice and polite apologized and brought me my pizza. That worker Savannah should be fired very rude party hostess don't ever let her be your hostess!!!!! read more

Very disappointed. The pizza wasn't too bad. But there was no live Chuck-E-Cheese, nor was the animatronics Chuck-E-Cheese on the stage ever activated. It is not like it used to be. *update * Chuck E Cheese finally came out, but just because of a birthday. Went to the birthday table, took a couple of pictures, play the couple songs, and then went straight back to the back and went away. He never even walked around. read more

Chuck E. Cheese - Pizza Near Me - Fresno, California

Pizza was okay, not the same ad when I was a kid. The place was empty. It's good to go at an odd ball time like early morning or mid-week afternoon. I wonder how often they clean the games and jungle gyms? read more

Chuck E. Cheese - Pizza Near Me - Fresno, California

Oh my! This has to be the worst Chuck E. Cheese I have ever been to. It is super ghetto and dirty. It smells like poopy diaper right when you walk in. I would not recommend this for any birthday celebration or to even bring your kids. Please don't. read more

I take my boy Bill here for his birthday every year, I rate this establishment five stars. He is 73 years old now. My boy Bill is a delight, he laughs going down the slide but then cry's when he hits his head coming out of the slide, so four stars. Don't make my boy Bill cry, I love my boy Bill. What a boy that Bill. Also Bill screamed "I am going to kill myself!" In fear whenever he saw the big rat himself, so you now get three stars. Don't scare my boy Bill, I love my boy Bill. My sweet boy Bill would take a nap after every slice of pizza, what a tired little scamp that Bill. That's all, good bye now. read more

Chuck E. Cheese - My boy Bill is a dancing machine! - Pizza Near Me - Fresno, California

Horrible service. Completely forgot to put in our order and didn't get our order. Never come here absolutely horrible.

I don't know why some people who review Chuck E Cheese give it a bad rating and compare it to a totally different establishment. It just isn't a good comparison. First, all Chuck E Cheese have similar if not the same structure. They have the similar or same menu items and even prices. It's a brand, and they want people to know when you go to one Chuck E Cheese and go to another location, you can expect the same. Chuck E Cheese in general doesn't offer the greatest food, and their prices on food is questionable, but that is how they all are. I like to compare Chuck E Cheese locations to other locations. I've been to a the big San Jose location on Tully Road, some crappy location in Newark/Fremont area, and another in Gilroy. The San Jose location probably has the best and biggest location for a Chuck E Cheese. It is the only 2 story location I have seen with a huge display of the Chuck E Cheese statue you can see from the freeway. It has the most seating both up stairs and downstairs, and have a separate section for more classic arcades for bigger kids/adults, while the ticket games and kids rides downstairs. They have a bigger birthday party center seating area as well. Location and layout wise it can't be beat. So why does this location still get a perfect score from me? Because other than the San Jose location on Tully Road, all other locations are just a simple square open layout and usually single story. However, this location is certainly "cleaner" and bigger than other locations with the simple one story open layout like this. The staff was very nice and friendly. Chuck E was regularly walking around entertaining the kids. The games and rides were clean. As for the food, just like all Chuck E Cheese locations, it's overpriced but that is really where they get their profit I'm sure. There is no need for me to hate on the price of the pizza because that is how they all are on all locations. I will say this though, they do seem to put more cheese and more ingredients here compared to other locations. I always joke about how Chuck E Cheese pizza is mostly bread because they skimp on the ingredients, but the pizza was actually satisfying here. Still overpriced like all other Chuck E Cheese locations, but pizza is not the main reason we go here, we go here for the entertainment for the kids. If you just wanted pizza, obviously there are a lot better options for the price, But the pizza at this location wasn't bad at all. They have a separate reserved area just like all Chuck E Cheeses, for birthday groups and such. They do have plenty of other first come first serve booths as well. Yes, there will be tons of kids running around causing havoc, but guess what--which Chuck E Cheese won't you see this? It is irrelevant to deduct stars because of this simply because that is how all Chuck E Cheeses will be. In conclusion, this is definitely one of the nicer Chuck E Cheese locations from the Bay Area to the Valley. If I did have criticism, it seems like the ticket games don't put out as much as I expected. read more

I'm so mad We have been waiting for an hour for our pizza They screwed up the order they barely have anyone working As it is, all Chuck E. Cheese's suck, but this one has got to be the worst read more

We absolutely love coming to Chuck E. Cheese I don't know how they still are able to keep all of their rides at $.25 you get ripped off when you go to other places it's definitely a great place to take your kids let them run wild and have a good time they also have a slide and jungle gym in there whether it's just a Friday night to entertain them or it's a birthday party it gets them out of the house and puts a smile on their face also the pizza isn't that bad and they have a nice salad bar along with some other choices of food if you don't have enough tickets to win your prize you could always just buy the tickets it's a penny a ticket. I've also recently started where are you get unlimited play for an hour which sometimes it's the best way to go if your child likes to play a lot of games it's only 14 bucks read more