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    Chuck Carlson Auto Sales

    5.0 (1 review)
    Closed 11:00 am - 7:00 pm

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    9 years ago

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    CarMax

    CarMax

    (93 reviews)

    Buying process is far different ... and let's preface that the unit was priced much higher than…read moreothers in market, not negotiable, and Carmax too now adds dealer prep and handling fee in the 1000 dollar range. So we found a car outside the area. We paid the have it transported here from another Carmax. We contacted a local GM dealer and found that Carmaxs Equifax reporting (versus Carfax) was incorrect and manufacturer warranty was finished. We also found the CPO on file was never paid for original dealer and thus not in effect. Urgh .... So we reach out after hours by chat to discuss cancelling and to find out the process when they were incorrect. Not to worry, the car was on a test drive and being sold today. Didn't you see the refund pending for delivery you paid ??? What ... So in effect the delivery was paid and funds received. The car was on hold and Carmax allowed another buyer to test drive and buy a unit held for transport. Then they just refund the money and fail to alert via phone and email. Wow ! Now again we were going to cancel and all is well in end. We won't likely ever consider Carmax for a buy in future however. Bad info on cars, poor hold and transport policies, and true lack of empathy around their business model and loopholes. Just another typical car dealer experience !!!

    We stopped at this Carmax to check out some used cars for sale and maybe test drive one or two…read more The way it works is that you basically have a Self-Service system here. You go to the lot and you spot what car you want to test drive and they will then set you up with the test drive. I guess it's a good system if you don't see anything you like and you don't waste a salesperson time, but I thought that was kind of odd. We walked around for about 15-20 min and did not find anything that caught our eyes. But at least we now know how it works.

    Expert Auto Group - Pompano

    Expert Auto Group - Pompano

    (10 reviews)

    I recently purchased a 2015 VW GTI from Expert Auto Group through Auto Trader, and my experience…read morewas truly exceptional! Chad handled everything from start to finish, providing top-notch service that was both friendly and professional. Living in PA while the dealership is in FL, I was initially hesitant, but Chad and the team made me feel secure and well taken care of throughout the entire process. Chad was so accommodating and even FaceTime'd me so that I could see the car and hear it running etc. Expert Auto even took the car on my behalf to the PPI I arranged, which was a huge relief, especially when I had to set up a second inspection due to a miscommunication with the first. Sam and Chad were understanding and accommodating, which I truly appreciated. Negotiations were fair and quick, and the paperwork was a breeze. They also helped me arrange for the car to be transported up to PA from FL at a very fair price through a 3rd party that they work with. I have zero complaints and would give them more than 5 stars if I could! They're changing the game for used car sales (absolutely nothing like the stereotype), and I've already recommended them to some friends. Thanks so much again, Chad and Sam! You guys are the best! PS - I absolutely ADORE my car!!

    I usually don't write negative reviews, but to save you the trouble, I can't in good faith…read morerecommend buying from this company. I tried to give it a chance, but after this encounter, I can't say they are the best to go with. If you can, it's better to just buy the vehicle straight from the maker's dealership. Instead of the whole story, I will list the pros and my story for the cons. *Pros* Fast - In and out in a few hours Friendly(ish) - Majority of the staff was welcoming *Cons* TLDR - Chad sold me a van and failed to mention all of it's multi-thousand dollar issues beforehand (check engine light came on the 2nd day after being bought!), and for some reason falsely accused me of lying on several occasions, which I considered odd as I took time out of my week trying to help us BOTH out and there is literally no reason to lie! I just wanted good service and to go on about my day! Very disappointed in how service and communication was conducted at Expert Auto Group. Summarized story: I bought a sprinter van with Chad being the one to sell it to me. Did a thorough walk-around and noticed it was pretty banged up but could possibly be fixed. Noticed light coming in through the van, and asked about it and he said it shouldn't be an issue. Bought it, then it rained a few days later and flooded a portion of the van next to the electronics I had there and almost got me ELECTROCUTED since I was near it! Confronted Chad and he insist there was no leak even though there was water in the van during our walk through before I bought it, but I thought it was something else, but then it started to click. Eventually he offered to fix it and I shopped around for days trying to look for the best price so that it wouldn't hurt any of our pockets and it was hard to get someone who could work on a van that size, so he offered to have someone he knows fix it. Dropped my van off for 4 days thinking this body shop guy is fixing the huge dent and leak spot that I've been telling Chad I can't find anyone to fix. This guy "fixes" the leak with some weird, ugly, white paste in 2 spots that of course doesn't match my van AND all the dents are still on the vehicle!!! Then Chad tells me out of nowhere it's $300 out of pocket for me! No heads up or anything on my 2hr 30min drive over here saying that I was going to pay that much, and no pictures to show what was done! I asked why this terrible job was $300 and where was the receipt and he asked me why I need a receipt.. The guy "supposedly" charged him $800 for the sloppy work and I am just supposed to believe it without an invoice or any proof. Could have just been making that number up! If he would have given me an estimate beforehand, like I gave him the courtesy of trying to find a good one for him, I would have told him I'll just buy the materials and he can cover a portion of that. Would have saved me the long drive and multiple days without a van. Plus I would have gotten some of the dents out as well for way less. Then I told him I already had to pay for a lot of damages to the vehicle after I drove it off the lot. Things he failed to mention that were busted before I bought this thing, like broken seatbelt sensor which cost $338. Also, the 2 front broken tire pressure sensors, clogged DPF filter, faulty up & downstream NOX sensors which all in total would have equaled a few THOUSAND more dollars, but my local Mercedes with ACTUAL 5 star service looked out for me and made me feel like they were actively trying to save me money with suggestions and tips! I mentioned the damages to Chad and he didn't believe me and wanted proof, yet he could not provide the proof of the $800 "roof leak fix". Then he said I did some major wiring in the van that could have caused some damage which shocked me because I was trying to figure out what he was talking about since I DIDN'T EVEN DO THAT! Just a straight lie! Anyway, now I'm down $300 more and drove home feeling conned. If 5 stars is what they wanted, it should have been a stress free buying experience!

    Uzdcarz - A truck that I was interested in buying from Joe. Auto Trader flagged it that it wasn't in the Fair Market Range.

    Uzdcarz

    (17 reviews)

    Extremely rude owner…read more Initially I had planned to purchase a vehicle but my mother had a bad fall and I found myself in a situation where I had to be with her at the hospital and to stay with her as she had a fractured hip. When she recovered and I noticed the vehicle was still for sale the owner went off on me saying that he no longer would finance me, he had no time to play games with people, that he only deals with people who have integrity, and to never contact his dealership again. There was no cause for him to instantly become so upset and lack empathy. After all, it wasn't as if he was holding the vehicle for me and turned away customers the pass 2 weeks. He simply held it overnight at closing time and I highly doubt there were people coming in at that time waiving 100 bills at him wanting to buy it and even if they had, I highly doubt he would have held it strictly because we had 1 phone call.

    I visited this place after locating a vehicle for my mother. I called ahead and Joe said the…read morevehicle was there. When I got there I saw a beautiful car just as it was described and pictured online. I was granted a test drive and it drove as good as it looked with the very low miles it had on the clock. I got it for a price that was very comfortable and very acceptable. I am very pleased with this purchase! I would definitely recommend this place to buy a used vehicle :) The owner Joe is a cool down to earth person that knows how to treat people! Dont buy anywhere else til you visit Uzedcarz!

    Brascar Auto Sales - Free Carfax Report for our customers, showing our transparency and commitment to the truth.

    Brascar Auto Sales

    (10 reviews)

    My husband went to buy me a VW Tiguan, he put a 1000.00$ deposit down so they would hold it until…read morehe got there to look at i. When he got there the car wouldn't start they told him it was a remote problem and it would be fixed the next day then it was excuse after excuse. The bottom line is after almost 2 weeks we have no car and a refusal to give back our deposit. We have started a fraud report with Zelle, a claim with the BBB, hired a lawyer, and have called Help Me Howard. They are scammers and con artist!

    Let me start off by saying, I was looking for a SUV for my wife because she is a heart patient and…read moreafter many heart surgeries it's almost impossible for her to get into our Audi or my raised pickup. I saw a suv that we both liked, I was out of town so they told me to put down a 1000.00 dollar deposit s I Zelle's over the money. I got there to look at the vehicle and it wouldn't start. The salesman told me that it's just a remote battery and he would have it fixed the Nextday after asking for the rest of the down payment. I told them I'd give them the rest of it when it was repaired. It has been a week the car isn't fixed it's at a repair shop with no idea when it will be fixed. Today I asked for my money back they told me no that the deposit is not refundable. So now I'm out 1000.00 dollars my wife has no car to drive and I've filed a fraud claim with Zelle and will be calling the BBB on Monday and looking for a lawyer. So please don't fall for their scamming ways!

    Chuck Carlson Auto Sales - usedcardealers - Updated May 2026

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