What a horrible experience! After the delivery driver left I opened up my plastic bag with two restaurant to go containers and a root beer....no ice cream. I ordered a fried triple combo, gyro dinner and a root beer float...
The fries that came with the gyro were enettable. They had the texture of left overs that had sat in a fridge a few weeks and then sloppily reheated in the microwave. Sloppily reheated. If you can call the temperature I was give even close to warm. The whole dish was sadly discusting. The gyro was also cold, pita bland and rubbery...chew...chew...chew...come on pleases break down...chew. The meat was cold, dry and bland. The cucumber sauce, also bland. I paid extra for some lettuce. It was missing.
The fried triple combo, Twinkie,Oreo and snickers, all deep fried were well, deep fried candy. It was clear by there texture, temperature and condensation in the box they had been camping out in there awhile. I would say they were also not good but it's deep fried candy...how bad can you really screw that up before your not going to eat it. They were cold and soggy by the time they got to me....I didn't eat them.
And then there was the root beer float. I should say the root beer float that never was. So, in my bag I see an A&W root beer, but no ice cream. I call chubbys and tell them what had happened and asked them to send me some ice cream or mail me a refund. The kid who answered the phone was incompetent to say the least. He placed me on hold for 4 min until I hung up called back and told him to go get a manager. So then the manager gets on the phone. It's been now 10 mins and I'm dealing with a $4 worth of ice cream issue. This should have been so easy for them. I could have gone to the store in that time.
The manager preceded to LITTERALLY YELL at me and scolded me for being impatient because they were so busy. When I asked what his name was he wouldn't give it to me, nor would he give me the name of his manager. He did inform me that he "really isn't like a manager of sorts" and that there isn't a manager that works there. Hmmm...something sounds fishy. Either chubbys is violating noumerious rules and regulations stated in the WI stat which overlaps quite a few federal regulations, including employee positioning....or...this dude is straight up lying to me. At least by then he had stopped yelling at me. He never stopped arguing with me. WOW. I was accused of being "confused" about my order, told I was being unreasonable, telling me they didn't have record of my order, asking me to come and show them the recite. WOW.
If I could give negative stars I would. After paying $40, $10 of which chubbys cheesesteaks STOLE from me all I am left with is this rotten food, a rotten experience and an A&W root beer. I guess the root beer was pretty good. A&W. In a can.
While being assertive and again getting yelled at (I don't mean yell in an opinion way, but yell like when your momma ain't to happy with you and uses your full name way) after 15 mins of a disasterious run around, I hung up the phone and took some anxiety meds.
As a woman, a coustemer, a person I have never been treated so disgracefully by a restaurant in my whole life. Jesus himself could ask me to grab dinner at this establishment and I would literally tell him he is making a terrible decision. You have already been crucified once i would say, do you really want to eat here and go through that again?
With food like I had and the "service" I received I am shocked and appalled Chubbys cheesesteak is even open. They made me wonder if coustemer service and decent food are a thing of the past. Next time I'm feeling delivery, I'm calling Pizza Hut. Saddley, when put side by side, better food and better service. Not good chubby. Not good at all.
Oh, and you still owe me $10. read more