So my children were patients at Kalamazoo Family Dentistry. In 2019, I suffered a nervous…read morebreakdown and had to be hospitalized for Complex PTSD, clinical depression and acute alcoholism. I was a police officer, sergeant and SWAT operator for 20 years and the job took its toll on me and on my family. During this time, my youngest son was treated at KPD and there was a small co pay of approximately $100 owed. The bill unintentionally was overlooked, while I recovered, had to medically retire from my career that defined who I was and my family was recovering and learning how to function post job, post alcoholism, post untreated mental illness. Approximately 6-8 months later, we were notified that we had been expelled from the practice for non payment. I immediately called them and tried to make it right, but to no avail. The office manager blatantly told me that I could pay the balance, but my children would NEVER be allowed back as patients. Since then, we have searched and searched for a child dentist. The. COVID 19 happens. My children continue to go untreated, dentally, because we were kicked out of our place and we couldn't find another place during the pandemic. February 2022. I finally get my dentist to see my daughter, because she is complaining of tooth pain and she's crying. My dentist referred my daughter back to Kalamazoo Pediatric Dentists. So I call the office and I tell the manager that my daughter is in a lot of pain and that she has an abscess tooth that needs to be fixed. I told her that my dentist had prescribed her a antibiotic, but that she desperately needed to be treated. I told her that my daughter is comfortable with Dr. Van and that she wants to come back. She told me straight up, without pause or hesitation, you are expelled from our practice. No concern about my daughters health, no regard for our being upstanding patients and paying all other bills on time. Just the attitude that we don't need your business because we have an overflow of patients so screw your problems. Oh and screw your daughter too! My daughter is 8 years old. That office manager and those dentist is should be ashamed of themselves.

Great front desk communication and cleanliness! Love the play area, rewards , and aspects for kids…read more We moved from another dentist to this one to help with my daughter not doing great in the chair. Hygienists are always welcoming and try to make us at home the first time. However, This time around was different as the appointment went on to finding out my daughter had a cavity , the whole mood of the appointment changed . The dentist was very short, he didn't get any tips for helping for future cavities - with the type of teeth she has it's likely to happen again . He made me feel as a bad parent this way and the hygienist pretty much followed suit with the same . Hopefully next time around will be different but as of now looking for another kid friendly dentist as this was a huge turnoff .

Awful office manager. This office bills incorrectly and they over charge. The appropriate phrase is…read morefraudulent billing. I have never been so disrespected by someone who truly feels that their title as office manager with blue hair and incredibly shitty attitude is above all else. You are a glorified assistant. I'm disgusted and truly wonder if this dentist and office has taken advantage of numerous patients. Disgusting. Be professional and at least LOOK professional.

MAH Horrible experience…read more I would like to preface this by stating that I have previously had a very positive opinion of Dr. Cohrs personally. I firmly believe his bedside manner, attention to detail, and dental work are truly impeccable, and I appreciated his clinical care during my previous visits over the years. During my most recent visit though, things had changed. I was told by the hygienist, Lyndi, that a panoramic X-ray was "required by law" to maintain their license, with implied risk if refused. No such Michigan law exists--regulations cover equipment safety only, not mandating patient imaging (per LARA-Licensing and Regulatory Affairs and Michigan Dental Association). My low-risk profile (excellent hygiene, no cavities in years, healthy gums, recent normal bitewings) showed no clinical need. ADA 2026 guidelines require panoramic only when necessary, to minimize radiation, not routinely. When I raised the issue feeling misled about Timberview losing their license, the hygienist called in the office manager who was beyond rude, defensive, interrupted repeatedly by obscuring and pivoting to "our standard of care," then asked my opinion of their standard. I said it felt revenue-driven rather than evidence-based. She immediately told me to leave. This was gaslighting: obscuring the obvious falsehood with vague "patient care standards" and punishing honest feedback with abrupt dismissal. Deceptive communication and unprofessional handling erode trust. Patients deserve transparency, not pressure and deflection. Unfortunately the unprofessional conduct of the office manager--particularly her repeated interruptions, twisting of the initial misleading statement, dismissive attitude, and abrupt decision to ask me to leave after I shared my honest opinion--has eroded my trust in the practice as a whole. Despite my high regard for Dr. Cohrs' skills and care, this experience will unfortunately prevent me from returning. Perhaps the business/name change to Timberview Dental has caused the business to now become profit driven over patient care driven. Be VERY careful about agreeing to unnecessary procedures that are lining their pockets.

If I could give zero stars, I would…read more Unfortunately, my experience with their Portage office has been extremely disappointing. I had to return twice to have poorly done fillings corrected, and despite those additional visits, my teeth still aren't repaired properly. I now have to seek treatment from another dentist in hopes that the damage done at this office can be corrected and that my teeth were not made worse. To make matters even more frustrating, I was charged for the follow-up visits that were necessary only because the original work was not completed properly. When the office called to tell me I owed additional money, I explained that I believed that I was being wrongfully and potentially illegally charged and attempted to discuss and clarify the charges, but instead of receiving an explanation, I was hung up on. That level of customer service is unacceptable. I called the office back immediately and requested copies of my treatment records, an itemized statement of services rendered, charges submitted to my insurance, as well as any charges I supposedly owe. Despite this request, I have yet to receive the documentation. Between the poor quality dental work, unprofessional customer service, failure to provide requested records, and what appear to be questionable billing practices, I cannot recommend this office. I have also filed a complaint with my insurance company's compliance department so these issues can be investigated as they are an "in network" provider.

Front desk was excellent, dentist was rough and rude. He did my cleaning in a hurried 3 minutes,…read moresprayed water all over my face,up my nose and behind my neck. He did not use a bib on me, and when I told him I was in pain he kept going. I have never bled after getting my teeth cleaned until today. He didn't even use the suction hose,or polish my teeth afterwards. I am extremely disappointed and will never go back.

I was very disappointed with Drake Dental. I had been going there (Centre St. Portage) for…read morecleanings and a couple fillings. I had a bridge come loose and fall out. I called and got an appt. within a couple days. I saw Dr. Mallory who was new to me. He looked at my bridge and my mouth. He determined my bridge was broken and could not be cemented back on. His treatment plan was almost $6,000 out of pocket. I got a second d opinion from another dentist who said the bridge was not broken and cemented it back on. There was no charge because insurance covered it. Needless to say, I have found a new dentist and will not be returning to Drake Dental.

Drake Dental policies are set only with the owner's best financial profit in mind but not the…read morepatient's rights and/or real needs. The only contact with questions about services or trying to negotiate imposed unnecessary services is exclusively through the staff taking phone calls and, repeating, like a broken record, that these are the policies of Dr. Khaghany and nothing will change. In short, her way or the highway. On May 27th, during my regular cleaning services, a small cavity was found by the hygienist and later confirmed after a full mouth X-ray evaluation. Before the X-ray, I was assured that the procedure was necessary and fully covered by my dental insurance. I asked about that not once by twice to make sure my understanding was correct. A surprise came when I was presented with a bill and additional payments. It turned out that four different X-ray pictures were taken but only two were fully covered. A greater surprise came when I wanted to scheduled an appointment to get a needed filing for the tooth with cavity. I was informed that I must take a panoramic X-ray, required every 3 years (?) and pay for that in full before I could get any new service, including the now very much needed filling. There was no way to negotiate to get the filling now and, possibly, the panoramic X-ray before my new October scheduled cleaning. I was denided that which I find very unethical, unprofessional and very wrong. I have to quickly find a new dentist to get very much needed filling now when my cavity keeps deteriorating.

Want to take a moment to express our gratitude for the exceptional care both Geo and I have…read morereceived at Lindenwoods Dental. From the moment we walk in we're greeted with kindness and professionalism. Dr Carrie and team/staff always pay attention to our needs and comfort -- and it's the warmth and respect shown by EVERY member of the TEAM. This is in addition to the excellent dental work. Their combination of dentistry makes each visit such a positive experience. It's rare to find a team that combines expertise with genuine compassion, and we feel fortunate to be under Lindenwoods Dental care. We appreciate the efforts EVERYONE in the office put into creating such a welcoming environment. THANK YOU ALL AT LINDENWOODS DENTAL!!!

Such a awesome group of caring people took great care of me. Always nice. Calm environment and pain…read morefree

Appropriately named business. Creative is how I have observed their ways of revenue through fees…read moreand procedures. They try to hold you to a fine should you at anytime be a little late to an appointment however their is no reciprocating back payment offer when you are kept waiting in the office. In addition if you ask questions regarding a procedure they expect you to undertake and it's necessity, they are threatened and defensive. You feel as if your opinion is worthless. I whole heartly agree with other reviewers siting horrible "bedside" manners from dentists like Christopher Fronczak. Yes there is a "breakdown in the doctor-patient trust relationship" when you treat people as things or at best potential income opportunities rather than patients. I understand it's a new building with a lot of new technology. However if you need to pay for it through preferentially pursuing expensive treatments, you may have over extended your spend on investment/ career. I perceive my financial advisor much or transparent and trustworthy.

love the staff but when Scott Stromstra sold the practice, the prices went up. I don't need a free…read moretoothbrush, televisions that are often not on in the exam room, and a dentist who can't sit down. I don't need to pay more for this. Sorry.

They removed a molar for me in 2022 after I called with a terrible toothache. Had me in within 48…read morehours. Took less time, & I experienced less pain than expected. They DO accept Medicaid in SOME situations, depending on some complicated factors. Call the office for more info. At the time I got my molar removed I was on Medicaid (called Michigan Healthy Families here), and it was accepted.

We've found our new dental care practice after a few duds! There are many things to love about this…read moreplace, including: Ease of getting appointments: The next opening for a new patient might be a month or two off, but they call when there are new openings. There is also a shortcut for you a few days before your appointment: they will send a link for you to fill out paperwork. THANK YOU. I do not like to do this in person anymore, but rather in advance where I can take my time and do it in my own comfy chair with coffee in hand. Kindness: The dental staff is extraordinary. The hygienist I had was welcoming, kind, and efficient. Gentle: No pain during my cleaning or exam (this has happened before, so I am really aware of it). They also took care with my TMJ, and for once after a dental appointment, I didn't walk away in pain. Dentist: He was also kind, efficient, and smart! I really liked him! Parking: Right there in a public lot, perhaps 20 steps max to the door. I didn't see a handicap spot; perhaps it was around the corner where there could be a curb cut? This office building off West Main has many businesses within. There is another business that shares the main outside door. We love this place so much we switched dentists for our entire family to this practice.