I had a bridge come loose and fall out. I went to the dentist that only has cleaned my teeth and a…read morecouple fillings. He said my bridge was cracked and could not be cemented back on. His treatment plan was $6,000 out of pocket. I called Westnedge Family Dentistry for a second opinion. They got me in the next morning. I was extremely impressed with the staff. I saw Dr. Mason. He assessed the bridge and my mouth and cemented it back in (no crack). I was so happy and was there approx. 1/2 hour, and, there was no charge because my insurance covered it. Dr. Mason and staff are wonderful. I'm so glad I made that phone call that saved me $6,000 and gave me a new dental practice. I highly recommend.

Over and above kind plus excellent dental work. I highly recommend them. I have seen people with…read morebeautiful teeth and asked them where they got them and they said From Westnedge family dentistry prices are really reasonable too.

Dr Crandell and the whole team are friendly, kind and fun to be around. I find the treatment to be…read morepleasurable, helpful, and effective. I also take my children here and they are so wonderful with them to the point that my kids continue to ask when they can come back.

I called them and made an appointment because i was refered there by my insurance company. I pre…read morearranged a Lyft ride to and from. I spoke clearly and in English to the rep when I made the appointment. She explained to me that that I could get the Exam on the appointment date but the cleaning wold be scheduled later. I ageed and she verified my insurance. Then 2 days before the appointment some one else calls me from there to tell me that my insurance would not cover the Premier dentist. So I was forced to cancel my appointment. I have not been able to get a dental appointment in 3 years in Kalamazoo.

I love my hygienist! I recommend if needing a caring person! I have gone for years & never an…read moreissue. I look forward to seeing her

Awful office manager. This office bills incorrectly and they over charge. The appropriate phrase is…read morefraudulent billing. I have never been so disrespected by someone who truly feels that their title as office manager with blue hair and incredibly shitty attitude is above all else. You are a glorified assistant. I'm disgusted and truly wonder if this dentist and office has taken advantage of numerous patients. Disgusting. Be professional and at least LOOK professional.

MAH Horrible experience…read more I would like to preface this by stating that I have previously had a very positive opinion of Dr. Cohrs personally. I firmly believe his bedside manner, attention to detail, and dental work are truly impeccable, and I appreciated his clinical care during my previous visits over the years. During my most recent visit though, things had changed. I was told by the hygienist, Lyndi, that a panoramic X-ray was "required by law" to maintain their license, with implied risk if refused. No such Michigan law exists--regulations cover equipment safety only, not mandating patient imaging (per LARA-Licensing and Regulatory Affairs and Michigan Dental Association). My low-risk profile (excellent hygiene, no cavities in years, healthy gums, recent normal bitewings) showed no clinical need. ADA 2026 guidelines require panoramic only when necessary, to minimize radiation, not routinely. When I raised the issue feeling misled about Timberview losing their license, the hygienist called in the office manager who was beyond rude, defensive, interrupted repeatedly by obscuring and pivoting to "our standard of care," then asked my opinion of their standard. I said it felt revenue-driven rather than evidence-based. She immediately told me to leave. This was gaslighting: obscuring the obvious falsehood with vague "patient care standards" and punishing honest feedback with abrupt dismissal. Deceptive communication and unprofessional handling erode trust. Patients deserve transparency, not pressure and deflection. Unfortunately the unprofessional conduct of the office manager--particularly her repeated interruptions, twisting of the initial misleading statement, dismissive attitude, and abrupt decision to ask me to leave after I shared my honest opinion--has eroded my trust in the practice as a whole. Despite my high regard for Dr. Cohrs' skills and care, this experience will unfortunately prevent me from returning. Perhaps the business/name change to Timberview Dental has caused the business to now become profit driven over patient care driven. Be VERY careful about agreeing to unnecessary procedures that are lining their pockets.

I visited this office for the first time due to an area of discomfort. Unfortunately, my experience…read morewith Dr. Ryan Halbower was not positive. I found his approach to be quite rough, and his comments about my existing dental work came across as very critical and judgmental, which made me feel uncomfortable during the visit. At the end of the appointment, I was referred out without much explanation, which added to my frustration. Overall, I did not feel at ease or well cared for, and I would not choose to return.

My son has extreme fear of the dentist so has neglected his teeth and are now in extensive repair…read more Dr Ryan and staff were very rude, condescending and beyond unprofessional. Dr Ryan asked my son what was going on, asked what he should do and told my son that the only option was to pull all his teeth out. My son felt worse than when he went in. We were never given a copy of the treatment plan nor an itemized sheet of the charges for the visit. Staff and dentist were very rude and will never go back nor recommend Aspen Dental again. We received better care, compassion and a detailed treatment plan at Family Health Center!!

What a fantastic dental office. The staff is way above average, and I like that they understand…read moretechnology. Thanks for letting me STOP the text reminders!

Rude, VERY RUDE. 1st call "may I ask who I'm speaking with?". Receptionist is defensive. 1st…read moreclue... bad, slow service. Says "don't take insurance" uhhh, yes they do. Wife pays bill. Response "they 'should' reimburse you". I call back (hsb) give my dental insurance details. Again "well (maybe?) they (delta insurance) should reimburse you". I'm swamped with work while calling. I call back later, they say a "word salad" Response if my son's future appointment will be covered. "UH, yes, ah we take insurance, uh, they should reimburse" etc. So I ask what will be the bill. They can give exact amount of what you are billed but, BUT EXPLAIN "you should get reimbursed from insurance company "delta". If you continue to question... you get the same information repeated, OVER AND OVER!!! Then you will be called "rude" because you want to know what's covered, what you have to pay. They don't care. They get sarcastic, condescending, stuff like "you want to speak to Michelle?" "You want me to call delta insurance?" of which they do neither. Then "we won't see you, blah, blah blah. They laugh at you and do NOTHING of what's been asked. Nor do they check with "delta" nor get anyone else to help. They enjoy useless word salad responses that don't help and endless "you're rude!" When they don't help. My suggestion? DON'T GO THERE!!! Save yourself useless FRUSTRATION! If you go there... merely ask "what's this going to cost?". They assume you PAY ALL UP FRONT and "insurance should reimburse". Tell them "YOU WAIT FOR REIMBURSEMENT!". or just go elsewhere for better service.

Ok so I have been coming to this dentist for years and love it. They are clean, courteous, always…read moreup on the latest technology. However I always come on Thursday. Today I had to make a special stop on Monday for a make up appointment. On Mon, We'd, and Friday you can have the most incredible snuggly pug named Clark sit on your lap during your appointment and offer comfort. In fact I don't even need them to be a dentist anymore. If I could sit in the chair, listen to an playlist, sucking gas and petting this puppers it might be as close to heaven as you can find in this bleak and fading world. This dentist is a freaking revolutionary. The game is changed.

As always, received great service and care. Had a procedure scheduled the day after my first…read morescheduled appointment. They were able to merge the two appointments into a one-time visit. Since it's 70 degrees and sunny (in late February!) was able to spend more time outdoors in the sun. A big deal since it's supposed to snow tomorrow!!

Our kids love going to the dentist! That should tell you enough…read more From the adults, Dr Shockley is a great dentist with a fun sense of humor. Hygienist Michelle & Janelle are fantastic. Receptionist Ginger is a sweetheart. The offices overlook a creek & have bird feeders out, which is calming. Glad we switched from WW, who was recommending unnecessary procedures $$$.

I realized it's been a while since I have updated my review of my favorite dentist on the planet,…read moreand figured it's about time I did so. The staff here really feels like a family. Dr Shockley is always telling jokes, and all the hygienists, receptionists, and dental technicians are so incredibly friendly and welcoming. They always ask about your kids or your dogs and remember what's going on with your life. They also keep meticulous notes about what's going on with your health and your hygiene. I have overactive nerves and an immunity to Novocaine, and they really baby me here. I used to get nitrous just for getting my teeth cleaned, but they do such a fabulous job here that my anxiety around dentistry has really diminished over the years and I no longer need it. I do still have them numb my gums before my cleaning and use the ultrasonic tool to help avoid uncomfortable poking around with the metal scratcher. The view here is is as incredible as the work they do -- All of the rooms overlook a creek and have busy bird feeders right outside the window. And within the last few years, the menagerie grew to include a super sweet and softy hypoallergenic doggo, Quincy. Not only does Quincy provide some delightful pet therapy, I am encouraged to bring my super snuggly chihuahua for emotional support at my appointments. He always gets tons of snuggles from the staff. I really went through the ringer with the dental difficulties as a youth, and I'm so grateful to have finally found a painless practice that really puts its patients first. They've done a great job with covid protocols here, and I was thrilled to hear that all the staff were able to get vaccines as soon as they became available. I definitely feel super safe here.

After being warmly welcomed by Laura at the front desk, I had my first appointment with hygienist…read morePam and Dr. Jennifer Sarantos yesterday. I was a bit nervous since I hadn't seen a dentist in 2 years but everyone was kind, compassionate, and kept me informed throughout the visit. Pam was thorough but gentle and frequently checked in with me to make sure I was doing ok. They don't rush. They get to know you. They truly care about the health of your mouth and teeth (as well as your comfort). They also listen to you and take your opinions/experiences into consideration. For example, after switching from an expensive, hard nighttime mouth guard (that I found very uncomfortable) to an OTC soft one several years ago, I had two past dentists tell me that the soft ones are virtually useless. Dr. Sarantos told me to keep using it if it's working for me. Finally, they respect your financial situation and don't guilt trip or push services at you-they advise and educate and then leave it up to you. Very impressed!

From the owner: Healthy, confident smiles begin with exceptional care tailored to your individual needs. Woodbridge…read moreDental Care provides comprehensive preventive, cosmetic, and restorative dental services designed to support lifelong oral health. By combining advanced technology with a compassionate, patient-centered approach, the practice creates a welcoming environment where comfort, precision, and personalized care come together to deliver lasting results.

I've been to a lot of dentists. I have a lot of teeth, ya know. Many dentists are decent enough at…read moretheir job. Some are pretty bad and give the others a bad name. The dentists and honestly everyone else who works here is courteous, professional, and excellent at communication every step of the way. I had two procedures done here, and let me tell you, it was a pleasure. Dental work is typically merely tolerable, but I felt comfortable and relaxed the whole time thanks to the skilled work and personable touch of everyone on staff here. If you're looking for a dentist, I wouldn't hesitate to recommend Drake Dental as the place to go. Get your appointment today!

I was very disappointed with Drake Dental. I had been going there (Centre St. Portage) for…read morecleanings and a couple fillings. I had a bridge come loose and fall out. I called and got an appt. within a couple days. I saw Dr. Mallory who was new to me. He looked at my bridge and my mouth. He determined my bridge was broken and could not be cemented back on. His treatment plan was almost $6,000 out of pocket. I got a second d opinion from another dentist who said the bridge was not broken and cemented it back on. There was no charge because insurance covered it. Needless to say, I have found a new dentist and will not be returning to Drake Dental.