I did not anticipate changing my fluids over for winterization. I realized my error when my…read morewindshield fluid froze ..... I arrived at the local Subaru dealership Service Center and there were already 9 vehicles in front of me. They were still able to accommodate me with an exit time of approximately 45 minutes. Wow!!!!!! Specifically Mr. Kenny Lee. THANK YOU !!!!!!! You are a godsend. Please provide this man a sizeable raise. Seriously, his professionalism and candor was above and beyond what is expected. They have an extensive amount of open bays. They expedite everyone and bring a peace of mind when you require service. Their waiting area offers fresh coffee (and not the crappy atuff), carbonated beverages, water, tea & snacks. All completely. If you're considering service on your Subaru, please do yourself a favor and go to Nate's Subaru of Salt Lake City.

service is typical of a dealership. Not bad, but not exceptional…read more I have found an independent garage that is much cheaper and does excellent work.

Alta View has become our go-to for auto care. Services we've had so far are oil change and car…read moreregistration renewal (emissions testing) and spark plug repair. For the spark plug situation, my husband called and was given a quote over the phone. When we dropped off the car the next day, the person there said the repair would be more, but they ended up honoring the original quote (it wasn't a huge difference in cost, but how often does a place charge you less when they don't have to?). As a woman and a person who doesn't know much about cars, it is invaluable to have mechanics you can trust since so many auto repair shops seem intent on taking advantage of people like me.

We went here until they ripped us off badly after 7+ years. NEVER AGAIN!…read more Don't waste your money here. There's absolutely 0 parking. And their service is a variant of condescension mixed with annoyed at you.

After my prior car buying experience was not the best at a Utah dealership (a three-letter acronym…read morethat will not be named), I was going in jaded and very guarded. I started the search process thru Cars.com found a couple cars I was interested in and reached out to the respective sales reps. Shelby reached out promptly to ask a few questions and set up an appointment. I met Shelby at the dealership where she asked a few more detailed questions and listened intently before I took a test drive. I liked the car, but there was another on the lot that I had marked to test drive. Shelby asked if I had seen that it had been a minor accident, which I had missed during my review of the online details. She suggested a few other options, but they didn't fit what I was looking for. I explained I had another car I was test driving that day, with more in days coming. Near the end of this visit the sales manager, Ray, introduced himself and offered his help if there was something that I needed and Shelby was unavailable. During the week Shelby reached out to see how test driving was going. She was inquisitive and offering her expertise without any high-pressure sales technique. Not once did I hear anything like "I have another interested party." or "This price is special and won't last." to encourage a hastied decision. After testing driving the other vehicles, I reached out to Shelby to check if the car I liked was still available, and if so that I would like to move forward with the purchase. To ensure reliability and condition of what I was about to purchase, I asked that they allow me to do a pre-purchase inspection at an independent service shop - which was no issue. While we waited for the final documentation prep Shelby mentioned snacks, beverages, and food they had available then escorted me to their STI Cafe where they have fresh-made sandwiches and baked goods, fruit cups, yogurt, along with an assortment of candy. During midday hours you can get a full lunch. Much to my surprise this was complements when purchasing a car. It'd be a lie to say I wasn't very suspicious - again, based on my prior experience at another dealer. The seating area was bright and clean with a few semi-private nooks with tables, open high and low seating areas, plus a kids play area with a car to examine and a mini drag race ramp. The wait was a little bit long and Shelby checked in with me a few times during. None of it felt phony or fake, just surprising in a good way. When everything was ready I met with John in finance to complete the transaction. He confirmed all necessary details then an assortment of warranty and maintenance packages were offered with suggestions and no real pressure. Descriptions of differences between various offerings and how that changes out-of-pocket expenses in the event. No pressure, but rather a discussion. While car buying is always a little stressful, I didn't feel like I was pressured from Shelby or anyone I worked with to buy this or add that. As a female, I did my research and let Shelby know what I was interested in and she listened. She talked with me and not at or down to me. I wouldn't hesitate to work with Shelby again strictly for how she handled every interaction. If you're in the market to buy a car, I would suggest Mark Miller Midtown Subaru. Ask for Shelby.

I brought my Subaru Forester to Mark Miller Subaru Midtown for their Beat the Heat A/C special…read morebecause my air conditioning was working intermittently. They found the refrigerant was low, recharged the system, checked for leaks, replaced two O-rings, and sent me on my way. Unfortunately, after the repair, the A/C would only stay cold for about 15-20 minutes before blowing warm air again. I brought it back six days later, and they determined that the A/C compressor was failing after it heated up. Because this required another diagnosis, there was initially going to be a $120 diagnostic fee. I explained that I felt this was related to the original issue I had brought the vehicle in for, and Brad Schatz took the time to listen to my concerns. He agreed to waive the second diagnostic fee, which I thought was a fair resolution. No one likes having unexpected car problems, but what stood out to me was how Brad handled the situation. He treated me respectfully, listened to my concerns, and worked with me to make things right. That's the kind of customer service that earns my trust, and it's why I'm happy to leave a five-star review.

The folks at Warner Mercedes Benz Van Center are the best. While traveling cross country my engine…read morelight came on and my van started having major issues with acceleration. They got me in and had the problem diagnosed within 45 minutes. They started the work right away and had performed a recall repair and replaced a couple of sensors within 3 hours. These guys and gals were courteous, helpful and they have been the best service team I have ever worked with.

Avoid this business at all costs…read more I purchased a van with cash, and salesperson: 1: was unpleasant at every juncture 2: provided a false inspection report as the AC compressor was non functional on day of purchase 3: failed after one month to process registration, plates and title. 4: did not even apologize that their paperwork for registration. plates and title were missing THEIR required signature AVOID MERECEDES-BENZ VAN CENTER -WARNER, WEST VALLEY CITY, UTAH AT ALL COSTS

WELL.... had a drive shaft repaired at GRS Driveline in Salt Lake City, told by the owner, $360.00…read more Pick it up.... $498.00. Hmm, $138.00 bump and no prior notice. Was asked who quoted me, I pointed to him, OH, that's the owner, he's usually right on, sorry about that.....

Visited GRS last summer when I finally had enough noise from my '96 Bronco's rear drive shaft - and…read morewanted the U-joints replaced with some top-shelf Spicer Life-Series non-greasable HD u-joints in my rear drive shaft. Well, as luck would have it, Steve Pugh inspected my rear Ford 8.8's axle and found that the axle's pinion was not aligned with the incoming driveshaft. He said to go get that aligned and then he could work his magic. So 9 months later, I finally got around to it earlier in May, and WOW, what a difference just the alignment made. Virtually NO noise from the rear driveshaft and u-joints after that! So a big thanks to Steve for the diagnosis! Yet I went back to GRS to get the three u-joints replaced as noted above, and Dirk performed all the work. I now have twin Spicer 1350's in the double-cardan (CV) joint, and a big fat Spicer 1410 in the rear u-joint, which is now properly aligned with the incoming drive shaft. All non-greasable units so no more fussing with a grease gun trying to hit damn little Zerk fittings! Now I hear absolutely NO noise from the under-carriage area whatsoever. What a pleasure it is....and Dirk and Steve were super fast rebuilding the driveshaft for me. Great service, good prices, and quality, diligent, and honest work and advice. Thanks! 5 Stars!

It pays to shop around, and negotiate. This was the third dealer we had talked about for a $44000…read morevehicle. After careful negotiations, and having backup offers, we started at $44000 vehicle, only $4000 trade in, and a 6.6% interest. Hours of negotiation, we ended with a 9000$ trade in, and 4% interest. Saving us several thousands on the end, and reducing our monthly payment by about $130. While i appreciate them working with us, this could also be taken as testament of "greasy car salesmen" When you agree to the final offer, and after almost an hour of waiting for the "financing department" you go into the final office where they try to upsell you on more stuff. Extended warranty, windshield coverage, extra oil changes etc etc. We turned down it all. The x6 free windshields for $12 monthly which comes to about $900 total made sense for us. Even one windshield could be more than that. Then when he showed us, our monthly payment had gone up 25$.... asked him what that was about, was told it was "taxes". so i guess taxes on a monthly payment increase are more than 50%? Lol. Told him go ahead and take it off... He reworked the numbers and got it down to 8$ a month.... Again, partially appreciated, but more testament to how it's a game, how car dealers are overpriced and have PLENTY of room to haggle. Took about 5 hours for the full process. We did not test drive, but we had been shopping around so we knew the vehicle. Was also laughing when in the showroom, they had the upgraded version of our vehicle that had been a loaner vehicle, had 2000 miles on it, good bit of faded plastic, and had a $5000 sale from $55000... The irony, if that vehicle had been traded in in that condition, i'm sure the actual depreciation would be more like $10-15k off. As far as buying a new car experience goes, nothing out of the ordinary. This is our 6th new car purchase. We've been around, it's pretty common. I can't stress enough, negotiate, get multiple offers. Oh and check online for sales. Another company had also the 4% on their website, yet quoted us the 6.6%. Jerry when we called we said that was a make or break for us, had to be 4%. THey worked it in. Do your homework. Also recommend, don't bring young kids, be ready to stay a while if you pull the trigger. This seems standard for any new vehicle purchase. Even the ones we bought outright and didn't need credit checks, still they like to take their sweet time!

I took my car in for service before a major road trip specifically to make sure everything was safe…read moreand ready to go. During the service, the tires were rotated, but the lug nuts on one of my front wheels were apparently never properly tightened. About three hours into the trip, while traveling at approximately 80 mph on the highway, the vehicle suddenly became difficult to control and would not track straight. I was fortunate to get off the road safely, but ultimately had to have the car towed to a service shop in a remote area. The mechanic who inspected the vehicle was shocked to discover that the lug nuts on the front wheel were loose and that the wheel was close to coming off. This was not only a major inconvenience--it was a serious safety issue that could have resulted in a catastrophic accident. The incident cost me a full day of travel, unexpected expenses, and, most importantly, any trust I had left in this dealership. Unfortunately, this is not the first negative experience I have had here, but it is by far the most concerning. Based on my experience, I would strongly recommend driving to Layton or Lindon for service rather than trusting this location with work on your vehicle. I love my Telluride but the service center is awful.

Mark Miller Toyota's service department (manager and staff) provided excellent and quality service…read morein an uncertain time for me. They provided great advice and I was able to continue my journey, uninterrupted. Thank you!

Customer service and courtesy for longterm customers is terrible. Was so disgusted by their…read morecustomer service (lack thereof) that I took my out-of-warranty car to a non-Toyota dealership to get serviced and will take my other car to any other dealership while it is still under warranty. Mark Miller Toyota lost a 20+ year customer today who has purchased 3 cars from them. Never again.

Amazing customer service and problem solving skills. Gave me rental car for 2 days for free while…read morethey worked on my vehicle

Don't work with Eddy Silva in the sales department find someone else…read more I have had great experiences with other sales personnel here. He isn't up to their standard.