After my prior car buying experience was not the best at a Utah dealership (a three-letter acronym…read morethat will not be named), I was going in jaded and very guarded. I started the search process thru Cars.com found a couple cars I was interested in and reached out to the respective sales reps. Shelby reached out promptly to ask a few questions and set up an appointment. I met Shelby at the dealership where she asked a few more detailed questions and listened intently before I took a test drive. I liked the car, but there was another on the lot that I had marked to test drive. Shelby asked if I had seen that it had been a minor accident, which I had missed during my review of the online details. She suggested a few other options, but they didn't fit what I was looking for. I explained I had another car I was test driving that day, with more in days coming. Near the end of this visit the sales manager, Ray, introduced himself and offered his help if there was something that I needed and Shelby was unavailable. During the week Shelby reached out to see how test driving was going. She was inquisitive and offering her expertise without any high-pressure sales technique. Not once did I hear anything like "I have another interested party." or "This price is special and won't last." to encourage a hastied decision. After testing driving the other vehicles, I reached out to Shelby to check if the car I liked was still available, and if so that I would like to move forward with the purchase. To ensure reliability and condition of what I was about to purchase, I asked that they allow me to do a pre-purchase inspection at an independent service shop - which was no issue. While we waited for the final documentation prep Shelby mentioned snacks, beverages, and food they had available then escorted me to their STI Cafe where they have fresh-made sandwiches and baked goods, fruit cups, yogurt, along with an assortment of candy. During midday hours you can get a full lunch. Much to my surprise this was complements when purchasing a car. It'd be a lie to say I wasn't very suspicious - again, based on my prior experience at another dealer. The seating area was bright and clean with a few semi-private nooks with tables, open high and low seating areas, plus a kids play area with a car to examine and a mini drag race ramp. The wait was a little bit long and Shelby checked in with me a few times during. None of it felt phony or fake, just surprising in a good way. When everything was ready I met with John in finance to complete the transaction. He confirmed all necessary details then an assortment of warranty and maintenance packages were offered with suggestions and no real pressure. Descriptions of differences between various offerings and how that changes out-of-pocket expenses in the event. No pressure, but rather a discussion. While car buying is always a little stressful, I didn't feel like I was pressured from Shelby or anyone I worked with to buy this or add that. As a female, I did my research and let Shelby know what I was interested in and she listened. She talked with me and not at or down to me. I wouldn't hesitate to work with Shelby again strictly for how she handled every interaction. If you're in the market to buy a car, I would suggest Mark Miller Midtown Subaru. Ask for Shelby.

I brought my Subaru Forester to Mark Miller Subaru Midtown for their Beat the Heat A/C special…read morebecause my air conditioning was working intermittently. They found the refrigerant was low, recharged the system, checked for leaks, replaced two O-rings, and sent me on my way. Unfortunately, after the repair, the A/C would only stay cold for about 15-20 minutes before blowing warm air again. I brought it back six days later, and they determined that the A/C compressor was failing after it heated up. Because this required another diagnosis, there was initially going to be a $120 diagnostic fee. I explained that I felt this was related to the original issue I had brought the vehicle in for, and Brad Schatz took the time to listen to my concerns. He agreed to waive the second diagnostic fee, which I thought was a fair resolution. No one likes having unexpected car problems, but what stood out to me was how Brad handled the situation. He treated me respectfully, listened to my concerns, and worked with me to make things right. That's the kind of customer service that earns my trust, and it's why I'm happy to leave a five-star review.

Mark Miller Toyota's service department (manager and staff) provided excellent and quality service…read morein an uncertain time for me. They provided great advice and I was able to continue my journey, uninterrupted. Thank you!

Came here to get my cars oil changed and do my emissions testing. Terrible service from Brandi or…read moreRandi. Not quite sure of her name. She did not communicate when my car was ready for pickup and had an attitude over the phone. She was also unable to explain to me what additional work my car "needed." I will not be returning for any future service needs.

I did not anticipate changing my fluids over for winterization. I realized my error when my…read morewindshield fluid froze ..... I arrived at the local Subaru dealership Service Center and there were already 9 vehicles in front of me. They were still able to accommodate me with an exit time of approximately 45 minutes. Wow!!!!!! Specifically Mr. Kenny Lee. THANK YOU !!!!!!! You are a godsend. Please provide this man a sizeable raise. Seriously, his professionalism and candor was above and beyond what is expected. They have an extensive amount of open bays. They expedite everyone and bring a peace of mind when you require service. Their waiting area offers fresh coffee (and not the crappy atuff), carbonated beverages, water, tea & snacks. All completely. If you're considering service on your Subaru, please do yourself a favor and go to Nate's Subaru of Salt Lake City.

service is typical of a dealership. Not bad, but not exceptional…read more I have found an independent garage that is much cheaper and does excellent work.

Amazing customer service and problem solving skills. Gave me rental car for 2 days for free while…read morethey worked on my vehicle

Don't work with Eddy Silva in the sales department find someone else…read more I have had great experiences with other sales personnel here. He isn't up to their standard.

WELL.... had a drive shaft repaired at GRS Driveline in Salt Lake City, told by the owner, $360.00…read more Pick it up.... $498.00. Hmm, $138.00 bump and no prior notice. Was asked who quoted me, I pointed to him, OH, that's the owner, he's usually right on, sorry about that.....

Visited GRS last summer when I finally had enough noise from my '96 Bronco's rear drive shaft - and…read morewanted the U-joints replaced with some top-shelf Spicer Life-Series non-greasable HD u-joints in my rear drive shaft. Well, as luck would have it, Steve Pugh inspected my rear Ford 8.8's axle and found that the axle's pinion was not aligned with the incoming driveshaft. He said to go get that aligned and then he could work his magic. So 9 months later, I finally got around to it earlier in May, and WOW, what a difference just the alignment made. Virtually NO noise from the rear driveshaft and u-joints after that! So a big thanks to Steve for the diagnosis! Yet I went back to GRS to get the three u-joints replaced as noted above, and Dirk performed all the work. I now have twin Spicer 1350's in the double-cardan (CV) joint, and a big fat Spicer 1410 in the rear u-joint, which is now properly aligned with the incoming drive shaft. All non-greasable units so no more fussing with a grease gun trying to hit damn little Zerk fittings! Now I hear absolutely NO noise from the under-carriage area whatsoever. What a pleasure it is....and Dirk and Steve were super fast rebuilding the driveshaft for me. Great service, good prices, and quality, diligent, and honest work and advice. Thanks! 5 Stars!

I love this place, which is so weird to say about an auto shop but here I am. Mike is so nice &…read moreunderstanding, he explains everything so thoroughly. Everyone just wants what is best for you & your car. You can tell it's a great place to work as well, everyone was so happy & willing to answer all my questions. Car problems are understandably stressful but I left the shop smiling & laughing bc of how comfortable they make you feel. If they say something is wrong with your car, it's because something is wrong with your car, not because they are predatory or trying to take advantage. They operate with such integrity, transparency, & honesty. Got work done on my Audi Q5 & I will be back for all maintenance needs moving forward, along with telling anyone who will listen to go there as well. The pricing was upfront, honest, & explained. So basically, it's amazing.

The best of the best A great auto shop that does good honest…read morework and if possible gets it done that day No tricks or surprises and helped with a pleasant attitude I am comfortable sending my teens either their car to Mike to discuss the situation and I follow up with him on the plan