I've had my oil changed, tires repaired and rotation done. Very friendly staff and very…read moreknowledgeable. I would say that their prices are very, very reasonable.

Eric is an amazing mechanic. He is fair and very honest. He has NEVER jacked us around or…read moreoverpriced anything! We will not take our cars to anyone else.

Big O Tires has reasonable prices and are not pushy salesmen like how the Dealership folks are…read more Dealership was already pushing a transmission flush on my vehicle when I'm only at 38000 miles, then they talk down to you when you tell them No. I could have had a free oil change at the dealership but I chose to go to Big O tires because I didn't want to hear the crap from the dealership folks. I do enjoy Big O Tires services without being talked down to. Plus, I trust them more than the dealership folks.

I called and was quoted $85 for a full synthetic oil change and was told that it was $115 when I…read morearrived, because I was told that my vehicle needs more oil than the average car. I gave them the make and model when I called to get the quote. I don't like the bait and switch. I also asked them to check the level in my front differential, which used to be part of an oil change. They found it was empty and refused to add fluid to it and wanted another $139 to do a differential service. I will not be returning.

I came to assess a problem with my air conditioner the technician Aren was able to diagnose and fix…read morethe problem in under five minutes. He considered the job something that was just a matter of customer service and did not charge me even a service fee to get it done. honest technicians rock thank you Aren

Very friendly and efficient. We were able to get in and out very quickly. There was a Sunday…read moreSpecial Discount.

This shop did a great job getting us back on the road when my Subaru started misfiring during the…read moredrive home to Northwest California from Colorado. They squeezed us in knowing we were otherwise stranded, and they even helped get me the coil pack causing the issue for free since it was under warranty from O'Reilly's. They let us hang out with our dog inside and were all around super nice and friendly. I couldn't recommend enough.

My husband and I left incredibly frustrated that they did not fix our problem but charged us $775…read morefor it, especially after they said: "We can look at it and see what's going on. We always take care of our customers." Is taking care of them leaving them with a $775 bill and the problem not fixed? And this was after our third time of dropping it off to them so they could try once again to try to figure out the issue. They came back with a massive bill to fix the issue after we already dumped $775 into it. We asked for a full refund as we now were looking to take it to someone else but they were not amenable to this request. When you have an unhappy customer it is wise to try to understand their position and only their position and work the problem from that effective and empowering position, but unfortunately they seemed more interested in us understanding their position, problems, failures, and issues. In our company of 40 years we don't offer multiple excuses or try to ensure a customer understands our perspective. We only strive to understand their perspectives and needs and offer a full 100% refund to any unsatisfied customer. It is too bad Master Tech does not treat their customers like we do . Excuses are what unprofessional companies use to justify their failures. Professional companies offer solutions instead back stopped by 100% refunds.

Excellent customer service from start to finish. The technicians were competent and honest. They…read moreearned a repeat customer.

This place is away friendly, fast and affordable. I just drive up and they take care of…read moreeverything. I don't even have to say anything. Staff is always amazing and friendly. We'll never go anywhere else.

I was impressed with Victor's Tire Shop in Tooele. I looked around for the tire size I needed for…read moremy Dodge, and Victor's had a set available. They even threw in a spare and mounted and balanced everything for the quoted price--$1220 out the door for 4 LT 285/70R17 RT tires. He even had the spare mounted and balanced, included in the quoted price. The service was great. Jose, the sales manager, was informative, straightforward, and very helpful. It did take a while to get everything done, but that's pretty normal with most service shops and wasn't really an issue. The only reason I didn't give five stars is that the waiting area left a little to be desired. The seating was actually very comfortable, with couches, and the room itself was clean. The bathroom was clean as well. But there weren't really any amenities: no vending machines or refreshments to purchase, no magazines or other entertainment, and the television was kind of meh. I had my child with me, so having something on TV would have helped keep him entertained during the wait. That said, we managed to entertain ourselves pretty well anyway. They did have a working water fountain, although it could have been a little cleaner. Those are admittedly pretty minor, nitpicky things. A TV with local stations, something to read, or even a vending machine with drinks and snacks would just make the wait a little more comfortable, especially for customers who have kids with them. Overall, though, the service and value were excellent. Jose was great to deal with; the price was fair, and I'd definitely use Victor's Tire Shop again.

Terrible Customer service they were very rude over priced and showed up late for the day. I would…read morenever recommend this store to anyone!

super helpful with unique requests Shawn, Sean , Shaun was…read moreextremely helpful and his manager also

Won't let me give no stars. DO NOT HAVE YOUR OIL CHANGED HERE!!!! THEY RIP YOU OFF!!!! I asked for…read morea $20 oil change the guy said they had a $30 oil change and they check the air filter and the wiper blades so I called my mother asked her if that was OK the guy was standing right there I confirmed with him again and it was only $30 when they were done they charged me $60 I tried telling them. They didn't care he wouldn't even go and confirm it with the other guy but I was told $30 for an oil change and they charged me $60. I am so pissed!!!

Jenn, Lisa, Austin and Dan were great! I hate going to dealerships.. I actually just bought a Tesla…read moreawhile ago and that was by far the best experience ever but I alway wanted an F150.... So I rolled the dice and contacted them and these folks are amazing. Communication, pricing (they don't mark up).... This is reputable dealership and I will ensure I buy all my Fords from this place. Appreciate all of your professionalism and attention to detail. I walked out happy and beyond satisfied with my purchase.

Purchased a 2024 Bronco Sport -- Disappointed and misled…read more Pros: * Smooth initial sales process * Solid inventory * Full tank of gas at delivery Cons: * Advertised as Certified Pre-Owned, yet did not include the CPO warranty, a clear case of false advertising or at minimum, misrepresentation of goods * Post-sale "detail" was laughable, a quick rinse with no interior attention, not consistent with what was promised * Zero post-sale support -- repeated calls have gone ignored * Windshield cracked within 2 weeks, no resolution or acknowledgment I've been repeatedly brushed off by sales and management, including the sales manager who personally contacted me to "make things right"then ghosted like everyone else. This dealership's follow-through is nonexistent. I gave them every opportunity to address this and uphold basic standards of integrity. At this point, it feels like a textbook bait-and-switch: make the car sound better than it is, push the sale, and vanish once the money clears. I chose this dealer based on high ratings. That decision has proven to be a mistake. If you're looking for a business that values its customers after the sale, look elsewhere. Unless you want to deal with negligent service, broken promises, and a clear disregard for accountability.

While I really miss Mario, the new owners seem to be carrying on with the business in the same…read morefashion. I took my truck in for an alignment this week 9/17/19 and was told it could not be aligned with so many worn out parts in the front end. They took me out and showed me the movement in the tie rods, the idler and the pitman arm. I've done several front ends over the years, and would do this one, but the money they saved me on parts is way more than worth the minimal costs of having them do it, and the front end alignment at the same time. When it comes to tires, they have outfitted four of my vehicles, from trucks to cars. I almost always bought Michelin tires prior to meeting Mario, but some of the tire deals he has got for me on other quality brands has been worth the switch. They all buy from the same tire warehouses in SLC, but each has different volume pricing. I'm not sure what buying power Mario's has, but they always beat (by a lot) the five other tire shops (including Walmart) in the Tooele Valley area. Never say never, but my business is theirs to lose, although I don't see that happening. When they beat Costco on Michelin tires all of that business goes to them too.

TPMS light was on. Bought the sensors and brought in the parts. They broke it when "trying" to…read moreinstall. They used a zip tie to attach it to the tire. Light was still on when I picked it up. Was told to drive it and it would remove the light on the dash. Not honest! Took the labor money and didn't even do any work.