Very poor customer service - can't see how they get 5 stars on Yelp. My partner requested service calls from them multiple times yet they refused to call us to schedule. We were in a hard place to find another because the home warranty group assigned them to us, yet we had no contact for two weeks from them despite our multiple requests. Home warranty co finally got a hold of them, and Christati said it was OUR fault for calling them when they couldn't answer the phone, or if we called after their chosen business hours. LOL! Home warranty co found that irresponsible so cancelled the contract, and sent us a new plumber that only had 2 stars... that firm came within 6 hours, were super polite, and fixed the leak quickly. Don't believe all the reviews you see on here is the lesson... and don't wait for call backs from firms that don't want your business. read more

If you're thinking about hiring Christati Plumbing, think again. I reached out via Yelp to Christati Plumbing because they (and I) are located in Valley Center. I always like to hire local/support small businesses when I can. Christian responded quickly, and we were able to set up an appointment for between 10am-12pm on 08/12/25. He told me that they would call me 30 minutes prior to arrival, and as promised, the technician called 30 minutes before arriving. The technician spent a while trying to troubleshoot the issue (hot water turning cold/water pressure dropping). He checked both showers (where we experience the most issues), one of the bathroom sinks, and the kitchen sink. He determined that a sensor on the hot water heater had gone bad, but he stated that the water heater had a 5 year warranty - meaning the part would be replaced for free. He attempted to call the water heater company, but was on hold for a long time. Finally, he hung up with them and told me that they were going to call them back at a later time when they weren't so busy to order the replacement part, rather than wait around on the phone for an unknown amount of time. At that point he left. On 08/24, after nearly 2 weeks of silence, I texted the technician on the phone number that he called me from to check on the status of the replacement part. No response. This morning, I called the technician on the phone number that he called me from. No answer. At that point, I decided to reach back out to Christian in the Yelp messages that we had scheduled the appointment on. When I let Christian know that I had texted/called the technician directly, he was obviously very upset that I had broken the unwritten rule of directly contacting the last person that I had been dealing with. He told me that he that he was not aware that there was any communication between myself and his technician (there wasn't any - since he didn't reply to my text or answer/return my call). Rather than answer my question regarding the status of the replacement part, Christian decided to scold me for contacting the technician directly, and refused to accept any responsibility for the lack of communication these past couple of weeks. He offered to send out another technician multiple times, and I still don't understand why. If the first technician was able to determine the issue and they were supposed to order the replacement part, why would I need another technician to come out and tell me the same thing? That makes me feel like he didn't trust the first technician's diagnosis. I tried numerous times to get an answer out of him regarding the replacement part, but he was clearly having a hard time understanding the question. After he repetitively offered the same solution, I asked him for a yes/no answer if they ordered the part and what good sending a new technician would do. I figured that if he was unable to answer those simple questions, he clearly had no interest in resolving my problem - and I was right. Christian wasn't able to mentally process my questions, so at that point I decided to find another, more capable plumbing company (Mauzy). Not only were they able to come out the same day, did a much lengthier investigation, and determined that the issue had nothing to do with the water heater whatsoever. I see that Christani Plumbing has a lot of 5 star reviews, and I really have to wonder if these ratings were paid for or made by friends and family. If you look closely at the 1 star reviews, you'll see situations similar to mine, except for one instance where he rectified the situation. In this circumstance, the updated review states "Apparently there was a break down in communication between the technician who we initially dealt with and Chris". It sounds like there was also a breakdown in communication between the technician that I dealt with and Christian, but this time his resolution was to argue and not take responsibility. Edit: As you can see from Christian's reply below, he still refuses to accept responsibility for his/his company's poor communication and customer service - despite the photographic evidence. He has called my wife and myself liars for leaving honest reviews of our experience with his company, and somehow thinks that reporting our reviews to Yelp is going to get them removed. Please use Christian's continued unprofessionalism as further reasoning to choose literally any other plumbing company. If you do choose Christati Plumbing, prepare to be disappointed. read more

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I awoke this morning to a leak under kitchen sink. Trying to get a plumber through my warranty that works on a Saturday can be challenging, but I was able to get this job completed and with a new kitchen faucet put in and was very happy with the service provided. It was reasonable to purchase the faucet they suggested and I love the results. Chris was so nice to work with and I would recommend this business to anyone. Thank you!!!!! read more

Christati Plumbing - New faucet with covers. - Water Heater Installation/Repair Near Me

Christian was prompt in responding to our initial inquiry. The work was done quickly and neatly! Great experience all the way around!

Christati plumbing remains my go-to for all my plumbing needs in Carlsbad. Just hired them again to help with a kitchen sink leak - they responded within an hour of reaching out to them and were able to resolve the issue the same day. They are efficient, competitively priced, and very professional - I appreciate them! read more

They were friendly and honest and a gem of a find through our home warranty. They are permanently added to our list of specialists for any future plumbing issues! Highly recommend them! read more

Exceptional service! Had him at my property twice now and I plan to keep using him when things come up that I can't take care of myself. Highly recommend. read more

The ONLY plumber we will hire. His work is top notch and he goes above and beyond. He is so kind and takes pride in his work. And not only that, he is cute too. You're welcome, ladies! read more

Wow...! Absolutely the best plumbing company! ...I called this morning for a double sink drain clean. Got an appointment on the same day! Technician came out later in the afternoon and told me upfront the drain cleaning price, respected home, wore shoe cover and very polite! Took longer than expected but would not rush out the door until job was done right! Quality service with great value!! We're extremely happy with the service and will definitely use them again!!!! Wonderful service!!!! read more

After an initial inspection we were ghosted. When we tried to reach out about the status of our issue, the business owner was rude and unprofessional. read more

Having used Christati Plumbing for prior needs, I called for an emergency plumbing requirement. Christian responded immediately and assigned Chris to resolve our issue. Chris arrived very soon and solved the problem. He was very friendly and professional and made everything right in a reasonable amount of time. Christati Plumbing has always done great work for us and continues to do so. I highly recommend Christati Plumbing to anyone who needs plumbing assistance. read more

Absolutely amazing plumber. Had an estimate done a week earlier and they showed up ready to go. He was professional, punctual, efficient, and extremely knowledgeable. I highly recommend him and this company to anybody that has small or large plumbing issues. read more

This young man is so brilliant! He will find a way to fix the issue. My husband backed up his car and hit the water meter, pipe broke and Christian to the rescue. I called another company but came a looked at the issue and said to come back the next day since he gets off the clock at 5pm. Christian, came after 5pm as promised, managed to fix the line temporarily so we could have water in the house and came early the next day. What a pleasant young man and very well mannered. Thank you, Christian! I'll be referring your to my families and friends! read more

Christati Plumbing - Broken water pipe- meter by the driveway. - Water Heater Installation/Repair Near Me

Christian was great! He came out on the same day to fix my toilet issue. Took less than 20 minutes. He is very friendly and professional.

These guys are the best! My home warranty sent them first and they were able to resolve that problem easily. Then, we had to fix our water pressure regulator and they fixed it quickly, efficiently and affordably. Such nice guys!!! Definitely our plumber moving forward! Highly recommend. read more

I am absolutely thrilled and deeply grateful for the outstanding service provided by Christian. He promptly answered his phone and managed to schedule me in on the same day to fix a leak in my garage. Thanks to his expertise, I avoided spending thousands of dollars on unnecessary demolition that a previous plumber had insisted was required. Christian is incredibly efficient, honest, and operates with the highest ethical standards. His company is equally impressive. I am so satisfied with the service that I will no longer consider using other plumbers covered by my insurance. He will take THE BEST care of you!! read more

Christian met all of my criteria for a first rate service provider: excellent response time, quality work and reasonable cost.

Never got back to me about my home repairs on my shower drain and kitchen sink after he stopped by for an inspection.

Christian did a great job replacing a leaking hot water heater. He was professional, pleasant and easy to work with and communicate with. His work was excellent with thorough attention to detail including replacing some old plumbing. read more

Outstanding. Professionally, timely, knowledgeable, can't say enough. I will use again in the future! Strongly recommend!

Friendly, great communication, fair pricing, knowledgeable and honest. Will be saving their number for any plumbing needs.

I broke the shower handle on Monday. The technician arrived in a couple of hours with the necessary parts. He quickly replaced it, and now it works perfectly. The price was also absolutely reasonable. I got everything I expected from the plumber. Thank you so much! read more

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Service was recommended to me by my next door neighbor. Did a great job. Needed a new water heater. They showed up the same day to give me an estimate, and installed it the next day. They replaced all the lines with new ones and gave me a good price. I had called 4 other plumbing services in the area and the all said they could schedule me for an estimate in about 1.5-2 weeks. read more

First of all- I was happy to have a human answer the phone call. I dislike having to press numbers or leave messages and wait hours for a callback, so I was pleased that was not the case with this business. So we had an emergency situation and really needed service right away. The gentleman said he would be here within a couple hours and he arrived on time and fixed the problem right away. The price was more than fair and I was impressed with the whole process. Thank you for your help! read more

I am so glad I found Christati Plumbing! When I needed a plumber to install a new garbage disposal and kitchen faucet Christian responded right away with a quote through yelp, and was able to make it to my house to do the repair the same day. Communication was excellent, the work was done quickly, completely and cleanly. The price agreed upon was very reasonable. Christian answered all our questions about the new units being installed and offered helpful recommendations regarding their maintenance. I will use this company again in the future and give my highest recommendation! read more

This is the best company. Very professional & very prompt. I would recommend for all plumbing services. My whole experience with them was fantastic! Thank you!!! read more

Our water heater started leaking and, in a panic I called a few plumbers. The first one I called wanted to charge me $1400 more than what I paid with Christati Plumbing. The plumber showed up on time with a super friendly attitude, and he was out by the time I needed him to finish. Great job, great attitude and a great, fair price. read more

Our thermocouple went out on our very old water heater. Booked them through Fidelity National Home Warranty. They were responsive, returned calls promptly, communicated response times, called when they were 30 minutes out, and were generally just really nice people. It was nice to have hot water again! Highly recommend. read more

Christian installed our water heater yesterday and did a wonderful job! Before moving forward, I spoke to a lot of plumbers and got plenty of quotes. Ultimately, we chose to go with Christian and are more than happy with our decision. As stated in other reviews, Christian is very professional and thorough. He answered all of our questions and was very kind. We won't hesitate to reach out to him in the future. Highly recommend. read more

I am a repeat customer of Christati Plumbing because their service is outstanding and pricing is very fair. Today Kris had a service call at my home and took care of several problems. My shower had low pressure, and two of my toilets had problems with refilling and losing water from the tank. Kris expertly solved all the issues and did so with an outstanding professional demeanor. Christati Plumbing is my "Go To" for plumbing problems! Thanks again team! read more

Had Christian and Kenny come back to fix my shower pipes and also add in some angle stops. One water valve was next to a termite damaged wood beam. It was paper thin and I'm surprised could hold any weight. To avoid adding more weight to the beam, he re-routed my copper pipe so the pipes could hold the valve weight versus the wooden beam. I think that exemplifies his of critical and creative thinking that is critical when entrusting someone to work on your home plumbing and pipes. Highly recommended. He's not cheapest plumber I've had, but is right balance of QUALITY and VALUE. read more

Christati Plumbing - Re-routed pipes to fridge water supply so water valve would put less weight on termite damaged wood beam. - Water Heater Installation/Repair Near Me

My wife and I had a water heater that started leaking and we hired this firm to install a new one after shopping around. We absolutely made the right choice and could not have been happier with how respectful and efficient Christian and his helper we're. During this scary time of COVID they wore masks and kept their distance when they wanted to talk to us to make some decisions. On top of that they were very competitive on their price. I would definitely use this company again! Thank you for being so customer service focused Christian!! read more

Christati Plumbing - New water heater installed and working great! - Water Heater Installation/Repair Near Me

prompt and honest service. I have used them many times over the years and have referred them to multiple people and have only gotten good reviews back - Thank you for reminding me that there are still good people out there and good companies like Christati Plumbing!! read more

Great service, reliable, takes time to explain the conversion from gas to electric water heater.

It's hard to find an honest plumber with great prices but this one is a real deal! I, as a general contractor and a construction company owner, highly recommend this company. "Christian" the owner, is very patient and considers all aspects of the job. I have used their service for small & big, commercial & residential projects, and I have never had any issues with them. Great service & great prices! read more

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Christian was amazing at helping us when our water heater burst. He was out and replaced ours with a tankless the same day. He is extremely knowledgeable and helpful and very friendly. His price was very reasonable as well. He will be the first one I call next time I need a plumber. read more

Christian is professional, honest and experienced. I highly recommend him for your plumbing needs. As soon as I called him for help he was there to assist. Above and beyond experience. I wouldn't go to anyone else. Thank you Christati Plumbing. read more

Came same day and resolved our problem at a good price. Thanks again for coming out last minute! read more

Kind, professional, responsive. My husband was away and out of cell service. Called Christati Plumbing and they resolved my issue quickly!

Very professional, quick, and quality service! He answered all of my questions and provided helpful advice. I will definitely continue to use their services and recommend to my family and friends. read more