I scheduled color, 1 weft to be sewn in and requested an ashy brown with NO red tones. The color…read moreservice alone took 3 hours because the highlights initially came out yellow and required correction. Even after the correction, the color was red, not ashy brown.
Since my hair was still damp, I hadn't yet seen the full extent of the damage. After washing and drying it, I found singed and broken hair sticking up at the top of my head.
I had already paid a $137.50 deposit and was charged another $202 at checkout. The initial deposit was applied, and the charges included the weft installation that was never completed.
When I spoke with the owner, Alexis, she agreed that the charges did not appear correct and promised to refund my credit card. I also sent her a photograph of the damage, which she acknowledged seeing, and she agreed to refund the entire service. A few days later, Heather, the "salon coordinator," called and revoked the owner's promised refund, offering only $75 for the extensions that were never done in the first place.
Heather said the situation was not the salon's fault because I "voluntarily" stopped the service. She ignored why I left: the color had already taken 3 hours, required correction, remained incorrect, and left me facing at least another hour in the salon. To boot, she justified the time it took by saying, "Clients will sit here 7, 8, sometimes 9 hours." I still tipped the stylist 20% because she was kind and had put in effort.
My politeness was later used against me as "evidence" that I had been satisfied with the service. Heather claimed that footage of me smiling at checkout proved it. I smiled because I was being polite and did not want to embarrass the stylist. My hair was still partially damp, so I had not yet seen the breakage.
For comparison, another salon later corrected the color, installed 60 extensions, fully blow-dried my hair, and finished everything in less than 2.5 hours.
The stylist was pleasant and made an effort. My issue is with the incorrect color, damaged hair, unclear charges, incomplete service, straw-grasping reasons to revoke my refund, and Heather's absolutely smug and controlling attitude.
