We hired them to close our pool last year which went fine so since my husband was away we hired them to open our pool this year. They get two stars b/c they came the first time, removed the cover, and our pump wouldn't start so they came back once an electrician fixed it so they get credit for that. The second time they left a mess, chain smoked cigarettes all around my house so I had to close the windows, and never finished the job but still took our $300. Told us to buy a pool opening kit before their return which I did at our local pool store, but when they opened the bin it was stored in and saw the Sustain System chemicals from last year, they refused to move forward as they didn't have experience with Sustain System and didn't feel comfortable (even though the opening kit has nothing to do with the previous year's chemicals). Seems to have very limited knowledge that you would expect a pool services pro to have... save yourself the nightmare and find someone who can handle any pool and will finish what they were paid to do and won't fill your house up with cigarette smoke! read more