Oh my god. Tim here provided the best customer service that I've had in my life. He spent so much time walking me through my machine to figure out what the issue was and what part I needed - then explained how I needed to replace it. My machine came from a niche company that was bought by Sur La Table, and couldn't provide the customer service I needed. Tim to the rescue. The replacement part has been ordered and I look forward to having a fully-functional machine again. What a pleasant experience - THANK YOU. read more

I reached out to several major coffee equipment retailers trying to track down a wiring loom for my Rocket Appartamento, and Chris' Coffee Service was the ONLY place that actually came through for me. While everyone else left me hanging, Tim responded quickly, was incredibly knowledgeable, and turned what could have been a very frustrating parts hunt into a completely painless experience. His professionalism and genuine willingness to help stood out immediately. You can tell he actually cares about the customer, not just the transaction. For anyone who owns specialty espresso equipment and needs parts, service, or solid advice -- Chris' Coffee Service in Latham, NY is the place to call. Ask for Tim -- he will take care of you. Exceptional service from start to finish. I'll be a customer for life! read more

They claim to be open in this listing but they are actually not open to the public. They have a sign in their window that says you need an appointment and that we shouldn't waste their staff's time. Don't waste their time and shop elsewhere. read more

Do not order from here unless you want to waste your time and energy. Customer service is non-existent. I received the incorrect La Marzocco machine (black instead of stainless steel) on 9/12 and there was zero effort from Chris's coffee's customer service team to ensure that this was resolved in a timely manner. In fact, this was all passed along to me to handle. It took a month to locate the machine I ordered. I contacted La Marzocco myself on 10/14 and then received the correct machine on 10/16. I also wasted time communicating with the Ryder, the delivery company, directly who consistently missed 3 pick ups and blamed me for not being there at the right time which I have emails and time stamps for. Every communication and follow up was initiated by me. I don't typically write reviews but this was a horrible experience. I would give 0 stars if I could. read more

All things I have experienced from. Chris' Coffee have been first rate. But a special shout out to the service department! All the folks there have always helped me, but Tim is in another plane going the extra mile! He has helped me through simple repairs to complicated ones. One recently stretched my "skills" working on my machine and no way it would have happened, without Tim's patience and teaching skills! if I were there, I would take him out for lunch as a thanks for his kindness! read more

OMG! This place is THE BEST! I really want to comment on the excellent customer service. If it wasn't for Mark, my entire experience could have gone south real fast! Starting of the story... I had a Gaggia Classic that was seeing its last days, so I went to an espresso machine fix-it place that I trust the owner very well. They suggested the Quick Mill Silviano Evo from Chris' Coffee. So I let them order it for me and couple of weeks later it arrived and I got it. Beautiful machine!! I don't regret getting this. Well, being quite pleased from this purchase, I went on Chris' Coffee website to support them because I was a pleased customer from the Silviano. I rarely order from a website. I usually order from Amazon. But, having had the experience from the espresso Machine purchase, I didn't have a doubt about ordering from this Chris's coffee. I got the Bottomless portafilter for my newly bought machine. This is where things could have gone south.... The portafilter never came... :( I was a bit deflated by this... According to USPS and Chris' Coffee it had arrived, but the time stamp of when it was supposed to have arrived, I was at home and literally waiting for it. It never showed up.. :*( This is where I was worried, but I emailed Chris' Coffee and told them that it said it arrived, but it never did. I discovered a wonderful person named Mark, who handled the situation perfectly!! He placed an investigation with USPS and waited... and then waited some more... and well... waited more... :( We were all good set and ready to go, but USPS had their own time frame :( Long story short...) Mark showed GREAT customer service and kept emails coming ensuring that I have not been forgotten and this will be taken care of. I never felt stressed or anger at all, Mark stayed in contact enough that I felt no worries. I finally got a bottomless filter for my new Quick Mill SIlviano Evo that I both bought from Chris' Coffee!! Because of such GREAT customer service, I will now always be a customer of Chris' Coffee! T Thank you again MARK for restoring my faith people and the care that this business has for it's customers! read more

Chris' Coffee Service - Bottomless portafilter with a story :) - Coffee & Tea Near Me - Latham, New York

Ordered a very high end grinder We recieved it -n broken and bent, no ability to power up got what I thought was a good response on issues from service dept (Sam) This was not an isolated instance as Sam was willing and able to "fix" this as it does happen - or rather, I fix, he explains...seems like there should be lessons learned as Sam did say this is a "normal occurrence" due to the weight of the product. Decided to return it for a full refund - just do not trust the overall capabilities of this company to ship (was poorly packaged) They took care of it perfectly. Thanks Mike and Sam read more

I have always been pleased with the service depth at Chris Coffee. Today, I felt like I was a nuisance. Service tech was rude and short and cut me off. Sadly b/c I knew they were probably busy and I was just tryingvto find out the best way to communicate, whether text or call or email. I'll try another service company. Good luck CC. read more

Unbelievable company. These folks are my go-to for anything La Spaziale. Yes, the parts are marked up. They'll also support you in a way that's unheard of in 2022. These folks have earned my business forever. Shout out to Tim in support -- what an incredible job you do! read more

Tried to buy a single item from Chris' Coffee. $35 portafilter basket. To do so, Chris' Coffee requires me to make an account/password. JUST SELL ME THE ITEM! I don't need another account and password to manage, especially for a one-off purchase. So I sent a pleasant email stating my thoughts and even mentioned that I like their company and was just sharing constructive criticism from a customer. I immediately received a snide response from MACKENZIE HALSE, Chris' Coffee / Director of Sales & Marketing, 2710 Coffee / Co-Founder berating me for not wanting to receive unsolicited advertising form Chris' Coffee. Nice. I've been a long-time (although infrequent) customer and spent a couple thousand dollars over the years at Chris' Coffee, but they will never get another penny from me. read more

I went there to fond an organic coffee for my husbands birthday and everyone was so helpful and friendly. Even Chris who gave me a tour of the facility. read more

Wasn't a great buying experience from the get go. Originally my machine arrived with a small dent on one side panel and the plumbing connection broken off. I did not at the time know this was the plumbing connect that had been broken off of the machine. The company did not clearly give me this info and instead sent me the new parts, expecting me to do the replacements on a brand new $3300 machine. Almost 2 years later but still under warranty, I realized what the broken fitting was from and did the repair - the replacing of the plumbing connection is quite involved and requires quite a bit of disassembly - after getting it done, I had an internal leak that could not be resolved and I decided to package the machine up in the original packaging crate (double boxed) as per what I was told, fully insured by UPS and at my own expense since Chris Coffee refused to take responsibility for the original issue (had I known originally the plumbing connection had snapped off I would've insisted on a return). Well, despite utilizing the original shipping materials, UPS completely destroyed the machine. A nasty battle ensued with UPS for a claim and it was denied. It was appealed and again denied. I wish Chris Coffee had warned me about this type of thing - I refuse to believe I'm their first customer to go through this and in reading, its extremely common for UPS to deny claims for regular joes. Had I been warned, I would have taken the machine to UPS or the like and let them package the machine. Further, Chris Coffee I do feel should have covered the original return shipping since they were a tad sly about the initial arrival damages and what that part was for. Shame on me for not looking into it further. In speaking with another machine dealer, it is apparently MUCH easier for retailers to recoup costs for shipping damages than regular folks - as such, that company offers to handle the shipping label creation and claims process for the customer and you can just pay them directly for the label. I went that route for my new replacement machine. I'm done with Chris Coffee - beware. I will also think twice before shipping a machine in for service again. It's just not worth it. read more

What an extraordinary place and resource for home baristas. I purchased my Quick Mill 67 from them eleven years ago, and I've relied on Chris's Coffee's technicians for routine maintenance and repairs over those years. These machines are built to last, but I would be clueless about how to service my machine on my own without the help of these folks. I recently replaced the the pump and air release valve in my machine. I have no skill in this area at all and could not have done this without their assistance. Tim, in particular, was extremely helpful and kind in guiding me through the process. Needless to say, my next purchase of any kind of coffee equipment will be through them. These businesses are a rarity, and I hope they know how valued they are. read more

It is unfortunate these reviews are capped for length--therefore, I'll be to the point: I will be a customer of Chris' Coffee Service for life. Mark was personable, accommodating, helpful, and lightning-fast with his email responses. I purchased an espresso machine and grinder, and will be pointing all my friends and acquaintances in the way of this exceptional business. Thank you so much. I will be back for more. read more

This is a review about their service based on my online purchase experience back in November and December of 2015. I wanted to avoid going through writing a negative review, but I have to say I feel burned and everything I've experience from ChrisCoffee has been disappointing and I'm surprised by amount of good reviews they receive throughout the internet. It is unfortunate that most coffee forums do not encourage/allow members to write negative vendor experience, however you can write good experiences. First, when you order a products that is heavy like the espresso machine (my combined total order weight of 80 lbs (Vetrano 2B Evo by Quick Mill and Fiorenzato F4 Electronic Espresso Grinder Black), you are at the mercy of the vendor if anything were to go wrong. I have returned 22 pound espresso machine from California to Whole Latte Love, which is also based in NY that had cost me $80.00 in UPS shipment. So, I knew that to return an 80 pound machine was not an option. It is a one way purchase. And I only chose ChrisCoffee based on positive reviews. When their espresso machine delivered, there were several problems. The box was poorly taped, where it burst during the shipment, which delayed one extra day, AND UPS had to re-tape it (see photo attached with yellow UPS tapes around). Two wires have snapped off (I'm not talking about loose wires, it was literally snapped off) during the shipment. I contacted ChrisCoffee via email and phone, but didn't get a response. When I opened the machine myself, I saw the problem was due to the wire behind the PID controller. I connected the wire in PID controller, but the machine still did not work. I called and emailed ChrisCoffee several times with no luck. It wasn't until my 3rd attempt next day, I was finally transferred to a technician. This was when I found out that the wire on the brew boiler was also disconnected. Now, all this trouble could have been avoided, only if ChrisCoffee was diligent in putting this heavy espresso machine on top of some solid base like a small pallet, which would have minimized flexing during the shipment. Secondly, their grinder (22 lbs) came with a broken bean hopper, which they did replace after I provided them with a proof photo. Thirdly, I paid an extra $100.00 to have them install a joystick controls but one on the right which is the brew boiler side, makes a squeaky sound every time I used it. When I contacted ChrisCoffee, I was told to lube the spring which i did but it still makes annoying sound. Why not check and see if everything is okay after installing? Fourthly, while I was opening the panels to try and figure out the problems, I noticed the espresso machine was missing screws at the bottom. When I contacted ChrisCoffee about this, they said that Quickmill no longer ships espresso machines with the screws at the bottom because it was not necessary. (HUH????) I would think that without the screws, it would make the machine flex more during shipments, thus resulting in loose/snapping of wires? My guess is that when they removed the chrome panels to install the joystick controls, they forgot to put the screws back in. Why would there be a place for a screws if it was not necessary? It doesn't make sense (see picture). Anyhow, with my two purchases totaling $2,771.00, I had acquired 55,420 points, where you get 20 points for every dollar spent with ChrisCoffee which in my case was equivalent to $55.42. With my available points, I placed an order for their Behmor Coffee Roaster, which showed available in stock, but after 5 days, ChrisCoffee canceled my order via email stating that it was out of stock and refunded me. I called Chris Coffee throughout the day because item was available on the website. However every time I call, i was routed to voicemail due to representatives(Mary, Mackenzie) being conveniently in meetings all day. Next day item status did changed to out of stock. Few days later, I saw the roaster back in stock, so I ordered it again, only this time they not only cancelled my order without any notice, they removed my points used (55,000), AND they STILL did not refund my money. It now passed 3 weeks. I am attaching a screenshot of my order to prove that I'm not making this up. Now, when I log on to my account, you can see that my 55,000 points are gone. Not only did my points disappear, canceled order do not even appear, as if I've never ordered them. Some people might have had good experience with ChrisCoffee, and it is unfortunate that mine was not. For a better customer experience, I would think ChrisCoffee might benefit from using integrated ERP solution instead of whatever software they are currently using. Because, it shouldn't take them 5 days to cancel and inform customer(s) of the items that they don't have. And, I shouldn't be able to place an order if the item is out of stock. In my case, it happened TWICE. And most importantly, return purchase money immediately when you cancel an read more

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The crew at Chris Coffee is top notch! I decided with in the current state of things to go ahead and purchase another product from Chris Coffee. I have purchased a number of products over the years from Chris Coffee and as with the prior purchases, I rate Chris Coffee number one. Mark at Chris Coffee treated me with respect and produced another extremely great experience. He delivered exactly what was quoted and I can't say enough good things about the knowledge he brings to the table. Here is the most important reason I purchase from Chris Coffee. The service after the sale is number one period. Thanks so much Mark and all the incredible people at Chris Coffee. R Busch read more

If their coffee service is half as good as their email responsiveness, you're in for a great cuppa joe. Years ago, when I worked in Albany, our office had coffee service supplied by Chris. It was good coffee, not the usual barely tolerable crap you have to drown in milk and sugar, but real, good. coffee that made you want a second cup while you were still drinking the first one. Chris' is a commercial coffee service, supplier to coffee houses and professional baristas, and as it happens, experts in espresso machines, parts and supplies. That's where the email came in. The other day I was searching for some replacement parts for my espresso "knock box" (that thing on the counter you whack the espresso filter holder into to knock the "puck" of used espresso grounds out). Chris Coffee Service was one of the top links, so I clicked, and found the rubber bumper and grommets that I needed to replace. In order to make sure the parts I was about to order would fit, I emailed, using a form on the site, supplying dimensions of my knock box. Here's the cool thing: not only did I get an email back in less than 24 hours, from Chris himself, but he pointed out that my local auto parts store could supply me with a length of fuel line hose and some PVC grommets that would do the job nicely for about half what the specialty replacement rubber bumper alone would run me online. That's cool. That's good business. When I retire my venerable espresso maker, I know where I'm shopping for its replacement. If you need good coffee service, or if you are starting a cafe, or need espresso advice--ask Chris. He'll give you the honest scoop. read more

Chris' Coffee Service - Corporate Logo - Coffee & Tea Near Me - Latham, New York

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Nothing but praise for this place. Their employees, especially the tech ppl, are extremely patient and helpful (although the last guy who helped me was treating me kind of like a moron because my machine wasn't doing what he was expecting it to do despite the fact that I was very precisely following his directions, but I will give him a pass because maybe he'd had a rough day, and it is COVID time and everybody is off their game a bit). I would not hesitate to repurchase. They have saved me so much money and trouble with their willingness and exceptional ability to diagnose my Silvano's issues, help me order the proper parts, and walk me through replacing them. I am forever in their debt. read more

Chris' Coffee shipped me 4 pounds of Bristot Decaf Espresso with the expiation date June 13, 2021. I received the order in the mid of April, just a eight weeks before it will expire. There was no warning or anything on the web site that would inform customers about the approaching expiration date. I believe that it is necessary to provide customers with this kind of information. Please be aware! read more

Chris' Coffee Service - close up of the menu - Coffee & Tea Near Me - Latham, New York

I purchased a Silvano espresso machine from Chris Coffee several years ago. After a few years (and warranty expired), the pump went out. The service department helped me identify the problem and I ordered a new pump as was able to replace it myself. Just last week, I was having problems with a cut-off value and called the service department. Again, they helped me identify the problem and sent me some material to help me relatively easily correct the problem. I can't say enough about the service department. If you buy an expensive machine and want it to last for many years, it is great to buy from a place that gives you such great support. read more

Outstanding! Purchased the Izzo Duetto 8 years ago and have nothing but positive experiences since. While deciding on the Duetto back in 2010, I exchanged several emails and calls with Chris N. My initial impressions were very positive and continued to improve after receiving the 80lbs machine on the West Coast without a scratch. Chris provided advice and parts that made hooking up the Duetto to a regulated, filtered water supply very simple. After 8 years of daily use, the Izzo Duetto needed a new pump and motor. I absolutely dreaded the idea of working on the machine but being on the West Coast with limited local support I decided to try my hand at making the repairs. I expected the job of identifying the faulty parts, purchasing replacements and installing them to be expensive and time consuming. The job was neither time consuming nor expensive. Tim at Chris Coffee was able to provide very accurate feedback via emails and get me the proper parts in a very timely manner. Considering my lack of experience and the complexity of a dual boiler machine, it's pretty amazing how smooth the process was. Really a testament to the Izzo Duetto and Chris Coffee support. During the process I also replaced the PID and group head temperature sensor and gasket. Chris Coffee's support and part availability was absolutely amazing. They know the Duetto and stock all the parts. All said and done, the Duetto worked flawlessly for 8 years with the only sign of wear being a couple burned out segments in the PID display and the only up keep replacing the water filter and softener cartridges. I did notice the pump is below the motor in the newer Duetto and several components are now stainless. Definite improvements to an already excellent machine. If I ever have to replace the Duetto, I won't hesitate having Chris Coffee ship me a second Duetto. read more

Chris's makes it easy to leave a great review. The employees are super friendly and helpful, they always go above and beyond. Their product is extremely high quality and you can't find the level of freshness anywhere else. The new facility is beautiful. They're all around a great company, and I will continue to work with them for all my coffee needs! read more

I have been a customer of Chris' Coffee Service since 2006 when I decided I had to research and purchase my first Prosumer-level espresso machine. You see I had spent a decade of wearing out Starbuck's inexpensive Baristas, which were "close - but NOT quite"... if you know what I mean. And when the top of the line the Starbuck's Saeco V'Spresso $1K machine died, again, I took the refund and put it toward the purchase of Chris' Coffee Service enhanced La Spaziale S1 version 1 in 2006. see http://s1cafe.com/s1v1/S1Review.php The folks at Chris' Coffee were also excellent resources. They helped me get just the right pro grinder and accessories I needed. And they set me up with the appropriate water filter system. After the sale, they helped me think through how to install it all in a kitchen with tricky plumbing. Over the next two years I had occasion to rely on CCS a few times for advice, and filters and their espresso beans. It was strange to discover a truly knowledgeable provider in upstate New York - that was even better to work with than simply walking down to the local Starbucks. In 2011, I purchased the CCS enhanced version of La Spaziale S1 Vivaldi V2 used. If you are in the market to upgrade, you might want to read the reviews to appreciate that machine and CCS's contribution to this Prosumer favorite. It is 1/2 the price of their La Marzocco Linea Mini. see http://s1cafe.com/s1v2/ Every time I called over the last 6 years, I got effective and knowledgeable help and any part I needed to keep the espresso pouring. Recently, I had to service my S1 V2 due to an intermittent short that would only intermittently weld the fuse into the fuse holder. Baffling. I could have shipped the machine back to CCS for servicing - like most of their high-end cafe and coffee establishments customers do. But I was curious to see how these complex beasts work, and I did not want to be 'stumped' by an Italian Espresso machine. Over the years Tim and recently Sam, in Chris' Coffee Service Department have helped me diagnose any issues I have had - and delivered all of the parts I needed to refurbish the S1V2 - and now to de-calcify it. For over 10 years CSS's service department has attended to the most minute details, with good cheer. Periodically, you run into an operation that is passionate about their domain of expertise - and once in a great while, you find a place that is consistent in their delivery of effective service and is happy to do so. A very few do so for decades. Chris' Coffee Service is one such place. Highly recommended. read more

I cannot speak highly enough of the service we received from Joe and the team at Chris' Coffee. We had been struggling with getting our shots up to pressure. The service department were always ready to answer emails and help us out. In our exasperation we sent the machine in to have a service/check up. It turns out we were just getting the grind wrong :( They didn't charge us a service fee even though they took a lot of time to check everything out and they even covered return shipping. Joe explained how to get a good grind and now we're enjoying great coffee every shot. Thank you Chris' Coffee! read more

Awesome! I ordered an open box espresso machine that looked perfect and in my mind is better than new because it's been tested! Also ordered a grinder. Everything came quicker than expected and was boxed better than expected. Everything arrived in perfect shape! I'll be ordering coffee and other supplies from them. I just wished I lived near Albany so I could visit in person! read more

I first bought from Chris in 2005. It was one of the very first La Spaziale S1s and the LA Cimbali Jr espresso grinder. Over the years I have had several repair issues. Always, and I mean ALWAYS, Chris' service technicians were able to walk me through to a solution. Once when it came to replacing the temp probe on the boiler I was nervous about stripping the threads so I removed the boiler and mailed it back to Chris Coffee. They fixed it and returned it. After reinstalling it, the S1 has worked flawlessly ever since. I recently bought my second espresso machine and grinder from Chris. They are on the way. I would not buy from anyone else. Integrity and knowledge have earned Chris Nachtrieb a stellar reputation in a field where there are many outstanding individuals. Buy from Chris Coffee with confidence! read more

The espresso maker blew the kitchen fuse and started smoking. This company will not replace the machine or give a refund. We've spoken to several people and have yet to have the defective machine replaced. The company is now refusing to accept the damaged product because "YOU DIDN'T SAVE THE ORIGINAL BOX AND PACKING TO SHIP IT BACK." I wonder if this company is familiar with product liability... I notified company by phone and in writing stating that the product sent is a fire hazard. read more

Allow me to thank Chris and team, more specifically Joe Blowers, for the awesome/excellent customer service that I have received thus far. Since I sent an email inquiry last Feb 10th, Chris and team have been nothing short of being physically next to me to help troubleshoot the issues. Email response from Chris was very prompt and Joe has always been in communication via email with directions if not advice on what could or needs to be done, including pictures of what to look for; literally hand holding me through the DIY process; not to mention the fact that I am in California. I am a very grateful and extremely satisfied loyal customer. read more

I only recommend buying espresso machines and grinders from Chris Coffee, even to folks in Hawaii. They know the market and will make excellent recommendations for purchases, and they will VERY promptly help you service your machine. They've done this for me many times - no charge. The latest, I sent a request for help at about 1am Eastern. At 6:45am Eastern I got a response, by about noon Eastern I had the answer I needed (after a couple of back and forths during the intervening time to clarify things). Everyone I've ever dealt with has been polite, courteous, professional - they really know their stuff, and seem to love helping you out. read more

If you are looking for support and a company to stand behind their products, please look elsewhere. I had my $3,500 Alex Duetto Espresso Machine for 4 months and the brew switch went bad. They sent me a switch and expected an untrained person to remove several complex parts of the machine with only pictures that weren't even the same model. Given the tight space inside the machine, you would also need small specific tools to do this job. They have no local service options for us and expect you to bear the cost of shipping the machine to and from their facility for any work (of what is essentially a brand new machine). If I were to purchase a very luxury good that is this expensive, I would NOT go with Chris' Coffee Service and instead look for a local option that you could depend on and has a warranty that extends beyond 30 days. Even if slightly more, it would be worth it, as the support tech mentioned on the call "things break all the time and get juggled in the shipping". All you need is one service call and you will be paying far more than buying something locally. I hope this helps others as you look at options for buying a espresso machine of this caliber and find a company that has a comprehensive warranty and service options. read more

There are precious few places where a serious coffee addict can obtain "prosumer" coffee/espresso equipment. Chris' Coffee is one of, if not THE top choice! ("Prosumer" being that category that lies IN BETWEEN the "consumer" espresso machines and grinders one can buy at Starbuck's, Peet's, Macy's, Williams-Sonoma, and Costco: and the "professional" machines one would find in serious coffee bars and restaurants.) Chris Nachtrieb has a great operation here, being the "Master Importer" for several top brands of espresso machines, grinders, and other equipment. They have a beautiful showroom in Albany, NY (with virtual tours on their website), and carry some of the top lines in the world. They are ALWAYS available to discuss with you what your options are, how best to fill your needs, and that doesn't stop with the sale. They service everything they sell and if -- like me -- you need help after the sale but are 3,000 miles away, they are happy to help you diagnose problems on the telephone rather than just saying "Send it back" or "Too bad." Chris himself has often emailed me or called me from his cellphone to answer a question for me; Roger, in the Service Dept., has answered all sorts of questions and been of great assistance to me. The whole crew has been nothing short of great! A satisfied customer, I've purchased several things from Chris, including an Elektra "Sixties" T1 espresso machine, and I have no reason to believe that I will continue to be for many years to come! read more

I just received my new Izzo Alex Duetto II espresso machine from Chris' Coffee Service. I called their customer service with a few questions on the machine before I placed the order; as others have noted, they are no pressure - very informative to the pluses and minuses of the various machines. This wasn't my first purchase of a semi-commercial machine for home use - so I had a good idea of what I was looking for. I know the trend is for super-automatic machines in the home; but I think you are paying a lot more money for a machine with plastic parts and expensive-to-replace electronics. My last machine lasted 12 years and I wanted to upgrade to a dual boiler/rotary pump machine; I expect this machine will last 12+ years or longer as it is constructed with standard components and uses solid state relays vs. mechanical. I can't imagine having to "upgrade" to anything else in the future. read more

(I'm so ashamed as this review is like a decade overdue.) I'm a coffee geek. Apparently it's congenital. Now, my mother is also. But anyway, I've happily spent a small fortune at Chris' Coffee. Why? Well, first, it's all about Mary, who's been my most-trusted source of buying advice for like a decade? From Chris', I've bought 2 commercial-grade grinders (one for Mom); 2 awesome espresso machines (there's a story there--I'll spare you); countless doo-dads and gagets; and boxes of ESE pods for my travel rig. Here's the thing about their line-up. If they don't sell it, you don't want it. Isn't that like the most helpful thing ever? Also, they have a ton of great how-to videos. I keep hoping to visit their showroom--it looks like a coffee-geek petting zoo--and will, eventually. Meanwhile, Chris, Mary, and Mackenzie, Mary's merciless overlord (this is an inside joke), y'all rock on! read more

HIghly recommend the team there. I can't tell you what a better experience Chris' team is compared to WLL. Chris and Mary were both extremely helpful in helping me pick a machine(Izzo Alex II Duetto) and getting it to me as quickly as possible to overcome the difficulties caused by another firm. In the end, I am glad I wound up at Chris' Coffee Service. They have truly earned a loyal customer through great service. read more

I bought an Isomac Millenium espresso machine from Chris' about 10 years ago and it's still going strong. I have relied on Chris' Coffee on several occasions to help me trouble shoot the device and supply me with spare parts, and they have done it admirably. Because I don't really want to be without coffee, I bought 4-5 different spare parts to have on hand at all times. This may seem like overkill but because the parts are reasonably priced, it can create an opportunity to easily trouble shoot, and can protect against obsolescence. These are mechanical devices subject to harsh conditions (pressure/temperature), and if your machine is on all the time, or on a timer, there will be wear and tear on the various components. To be able to call and ask to speak to a tech, and get right through to someone that knows the machine intricately is invaluable. We have all called tech support of various kinds and you invariably know within 2 minutes if this person understands the product or is just reading through a script prior to elevating the call to the second of many tiers of support reps. This does not happen at Chris' Coffe, these guys know the product inside and out. If you care about producing great coffee, you owe it to yourself to give these guys a call... read more

Chris Coffee was not the first place I shopped for an espresso machine but it certainly was the last place! I called Chris Coffee a little over a week ago for some advice on purchasing a higher quality espresso machine. Chris himself spent almost ONE HOUR on the phone with me explaining his products and giving me the information I felt was necessary to make an informed decision. He was awesome to deal with and totally low pressure. I ended up buying the Alex Duetto ii with a Mazzer grinder and could not be happier. The package was shipped the same day and arrived as promised. I had everything unpacked and made my first latte in less than two hours. Chris Coffee has earned my business with great customer service and awesome products. What else can you ask for? Save yourself the time, skip the other online espresso companies and call Chris. read more

I have been a Chris' coffee customer for ~10 years purchasing a variety of hardware. It was all easy on the sales side. The problems started when I actually needed in-warranty support on my machine. I was treated like an idiot, ignored, passed from technician to technician and ultimately made to pay a handsome amount for in-warranty repair of my machine. My long term patronage and all of this ill treatment seemed to mean nothing. I am done with Chris' Coffee. I'll build a new relationship somewhere local, which is what I suggest for you. read more

Great Service I called today to get some help with my 2 year old Quick Mill Anita Evo. Last week it began leaking from the bottom and we had the beginnings of a flood in our kitchen, water on the counter and floor, not to mention down the side of a kitchen cabinet and a little water damage. On my first call I spoke with Joe. I had no idea how to take the panels off and probably came off as someone who is extremely mechanically challenged. Well that's because I am challenged in that area. Joe was extremely patient and helpful. Unfortunately, I don't think there are any readily available drawings of the newer Anitas and he had to describe everything from memory. Due to my lack of experience, it took a while for me to get it. Once it was disassembled, Joe patiently talked me through the process of finding the leak. He even suggested once I find the leak, I could take a picture and upload it to chriscoffee.com for help with diagnosis. Once he was sure I understood what to do, I ended the call. I had taken more than enough of Joe's time. Within 30 minutes of ending the call we found the leak. I took a photo with my phone, but it's tight in there and it wasn't a great photo. I called back and was connected to Dennis. Dennis went out of his way to help me understand the problem, even going so far as walking through Anita Parts Breakdown Exploded document on your website to help me correctly identify the components. He took the time to explain what needs to be done. He also gave me some really good suggestions to keep me from causing more problems with the machine. Service like Joe and Dennis provide is uncommon. They make all of the difference and have made me a long term Chris Coffee customer. read more

I can not recommend Chris' Coffee more highly. This is the third Espresso Machine and Grinder I have purchased from them and each experience has been great. MacKinzie is knowledgeable and a pleasure to work with. Their follow up after purchase has been astounding. They have made good on all of their commitments. I could not be happier. read more

We were shopping for a new coffee grinder online, and were looking at the usual suspects: Amazon, Google, etc... When looking at one of the vendors, I noticed a 518 area code. Sure enough, Chris' Coffee is based in Albany, NY!!!! That's the first time that this has happened in my online shopping experience. We e-mailed the office about scheduling a visit, and heard back from MacKenzie, even though it was a holiday weekend. We were able to schedule a demo, got to play with the grinder, and even received a free pound of coffee with our purchase. Mary handled the visit, and was an absolute pleasure to work with. We also found out that not only do they sell appliances (Grinders, espresso machines, etc....) they also sell coffee. They roast it themselves, I believe daily, and sell it for less than what we've been paying. There's even a rewards program. This is where we're buying our coffee from going forward! I'm amazed that I've never known about them! read more