It is not the store it used to be. There was more inventory to choose from and it used to carry…read moreRolex watches and high end merchandise which it no longer available. I took a ring in to be resized, which was originally purchased from them, they were unable to do,it and when I got the ring back from their estimator they had substituted a different stone for one of the baguette diamonds. Quite shocking really!!! with no explanation, or recompense.

I previously commented that this was a professional five-star shop until my last encounter three…read moremonths ago when I brought in a (new to me) antique Rolex GMT for service and was told by a salesperson sitting next to the door who ambushed me when I entered and informed me that my watch may be counterfeit since the bracelet was "too light" and the bezel was faded in a way he never saw before. The watchmaker came downstairs and said it was authentic and provided me and had extra end-links on hand, however after my encounter with the salesperson where I was left to believe that I was an idiot with a fake Rolex I decided not to leave my watch with them for repairs. I don't want to deal with that attitude again for either new or used Rolex watches, and instead will turn to Montecristo for new watches or Otto Fredl for servicing my antique collection.

They have a fairly substantial offering among Tudor, Omega, Tag, and Longines. However, they are…read moreonly a watch dealer and do not have the ability to evaluate or service watches on site.

Perfect jewelry collection & everything genuine, all watches were Swiss made,…read more Picked up my anniversary Canadian diamond eternity ring. Knowledgeable staff.

True craftmanship and HONEST old school service ......remember that? They are truely interested in…read morelooking after you.

been going to Otto Friedl since 1969 when bought my girlfriend a Tissot from Otto himself . Did ten…read moreyears in the Uk at which time my Heuer Autavia needed a new mainspring which Otto did with aplomb. 1n 1988 bought a 2nd hand Omega Seamaster ( day/date/sqr faced) from Otto and it has never been to any other store for anything. Service is exceptional, lovely people and amazing workmanship. cannot recommend this company highly enough . Simon Gabriel

I highly recommend Time and Gold to anyone wanting to purchase a timepiece or gain some knowledge…read moreof all things horology. I have been a loyal customer for years. They have a wonderful variety in new and pre owned pieces. Their attention to detail, customer service and follow-up support are second to none in Vancouver.

I brought my watch in while on vacation to get it adjusted for size which they happily did for…read moreabout $50. After leaving the store happy with the sizing and wearing the watch around about everyday for a week one of the pins in the band fell out making the watch unwearable. When I went to call the store to see what they could do for me the associate gave me the email of their customer service department. After sending an email with a picture of the watch and receipt the company made a very poor effort to try and resolve the issue. While understanding that using my American credit card might be difficult to get a refund the person responding to me informed me they don't do any refunds for this and made the offer for me to bring it in next time I'm in town. No offer for credit at the store, sending the watch in to get fixed nothing. So now my $700 watch (I've only worn for about a week) sits on my dresser waiting to be fixed because I'd rather not spend another $50 to get it fixed again. I would have at least appreciated some sort of problem solving for breaking my watch.

I had to get an estimate done quickly before flying out of town and even though things very rushed,…read morethey were able to fit me in and get my jewelry appraisal up to date in a few days. The jeweler took the time to go through my mother's and grandmothers stuff with me to see what was worth getting appraised and what wasn't. I had no idea. They even cleaned everything while they had it.

Had a bent clasp on a bracelet and they fixed it in about 20 seconds, free of charge. Great serviceread more

It pains me to give them this review because I had an emotional attachment to this store. Myself…read moreand my sibling and siblings-in-laws have all got their engagement rings from here. I got an engagement ring, the wedding band and an additional band a couple years later for an anniversary....all 3 were slightly different sizes but they said not to worry as there is a free sizing for each at any point. I then had 2 kids in under 2 years so I didn't want to get the free sizing as my fingers were not their normal size during pregnancy and I told them this when I went in and they agreed with with me. After my babies I took in all 3 rings to finally get them sized and one band had lost a tiny side diamond. When I brought them in they quoted me $800 - to size down 2 rings, replace a tiny side stone and they also said I had another stone that was cracked that they wanted to replace and then to clean it up they were going to rhodium plate it. I took the rings in on Saturday and he said I'd hear by Thursday but it actually took 2 weeks to even get that quote. I called and asked for a breakdown and told the guy (I dealt with the tall man with a shaved head - he is not who we dealt with when we got ANY of the rings or any of the times we were back) they always told me I had a free sizing and he said maybe that was the old way but you have to use it within 2 weeks of getting the ring. He was decent but a bit on the rude size that I'd expect free sizing a couple years later. But I was frustrated because if they said there's a free sizing in the lifetime then I didn't want to now pay $400 just to size down 2 rings....if they had told me this all along I would have done it right away. I asked for a breakdown and not just a total and the breakdown was ridiculous...it took a while and all he told me was the cost per ring. For example one ring had a sizing, a missing diamond and a rhodium played so that will cost $XXX. They couldn't just tell me the sizing cost $XXX, the 2 diamonds to replace would cost $XXX, the rhodium will cost $XXX. I absolutely didn't like the service from this guy so I took the rings back and I took it to another jewellers that we love. They sized all the rings, replaced the stone and they said they didn't see any other stones with a crack or issue and they polished it up...the total was $200 and my rings looks brand new. They also even gave me the tiny bit of gold out of the ring from sizing down. They were incredible and unfortunately I lost a lot of trust in Minichiello's. We have recommended them in the past but unfortunately, they don't seem like the sweet family run business that we loved...they definitely have a bit of a money grab when it comes to getting your repairs done their and they didn't stick to their word. I'm also still upset that they claimed I had another stone they wanted to replace when there wasn't. I'll still take it to a 3rd jewellers to see if they see anything but if not, that was a scam and I'm highly disappointed.

I had been looking for the perfect ring for a few months now to no avail. I had checked practically…read moreevery jewelry store in Edmonton and a few around Vancouver and couldn't find anything that existed that resembled what I was picturing in my head. I was looking for a three stone ring with a center sapphire, flanked by two diamonds, accented by a few diamonds along each side of the band. I finally decided to simply get the ring custom made and kept getting quotes from jewellers in Edmonton and Vancouver that were over twice the budget I gave them. Not to mention most quoted me for a center sapphire of 8mm when I only wanted 4mm. Some stores even told me that they could not get a 4mm princess cut sapphire or that one of that size would not look good and would be too small. Just when I was ready to give up, Minichiello came back to me with a quote that was only slightly above the budget I had given them. They even offered to bring in sapphires for me to look at, which were all gorgeous and exactly what I had pictured. They produced a wax mould of the ring within a week for my approval and the completed ring was done two weeks after. Unbeknownst to me, they tried to finish in a week so it would be ready in time for my birthday, but I was glad that they wanted to ensure the ring was perfect and didn't compromise quality for time. They even sized it down for me after I tried it on for a weekend, as it was warm the day they measured my finger. I absolutely love the finished result and am very happy with the quality of the ring, as well as the service! I have received so many compliments and I will not hesitate to have future rings made at Minichiello! Thank you so much Emma and Maren!

I have been a customer of this jewelry store since the late 1990s when they were still at Parker…read morePlace! Many of my fine jewelry especially my wedding jewelry was from their collection. They have the most attentive customer service from ordering to designing of your piece. They also carry the super popular line Pandora too! It's great to see that they can incorporate different tastes and different age groups in their jewelry selections!

Friendly staff n no pressure to buy anything. Came here 2 times. Price is reasonable will be back…read morenext time in Canada. USA

I have absolutely no hesitations in recommending the Jewellery Clinic! Had an awesome experience…read moregetting my new ring sized today. Before discovering the Jewellery Clinic, I had called around to a few different jewellery stores for quotes. They were charging at least 2-3 times what I ended up paying at the Jewellery Clinic, plus they wanted to ship my ring offsite (likely to the Jewellery Clinic) and it would take at least a week. When I called the Jewellery Clinic, I was warmly greeted by the owner who scheduled my appointment the next day as requested. The place was very busy with a steady flow of repeat customers who seemed very pleased with their quality of work. The goldsmith worked behind a secure glass wall, so the quality of workmanship could be seen. The ring resizing was done in less than an hour, actually during my lunch break from work. The owner, his wife and goldsmith were very friendly during the process. So pleased with the service that I will be back for more jewellery work. Thank you G!!

Great selection, prices and above all service. Watch repairs done quickly and guaranteed!read more