I highly recommend Time and Gold to anyone wanting to purchase a timepiece or gain some knowledge of all things horology. I have been a loyal customer for years. They have a wonderful variety in new and pre owned pieces. Their attention to detail, customer service and follow-up support are second to none in Vancouver. read more

I brought my watch in while on vacation to get it adjusted for size which they happily did for about $50. After leaving the store happy with the sizing and wearing the watch around about everyday for a week one of the pins in the band fell out making the watch unwearable. When I went to call the store to see what they could do for me the associate gave me the email of their customer service department. After sending an email with a picture of the watch and receipt the company made a very poor effort to try and resolve the issue. While understanding that using my American credit card might be difficult to get a refund the person responding to me informed me they don't do any refunds for this and made the offer for me to bring it in next time I'm in town. No offer for credit at the store, sending the watch in to get fixed nothing. So now my $700 watch (I've only worn for about a week) sits on my dresser waiting to be fixed because I'd rather not spend another $50 to get it fixed again. I would have at least appreciated some sort of problem solving for breaking my watch. read more

My trouble free Oris has never been the same after T&G service. After 1st service it was off in less than a year. After the 2nd service, in less than a month the movement just stops. Authorized service centre, I'm not convinced, and I won't revisit. read more

Mary was exceptionally rude and condescending around the repair of my watch. Called the owner and explained her rudeness and he could have cared less. Save yourself some time and go to Otto Friedl. Friendly staff, fast service and no attitude! read more

Went in to have my watch cleaned, battery replaced and was treated like I did not matter, rather snobby ... took my business elsewhere and have not darken their doorway since ... read more

Still on the hunt and haven't bought a watch yet, but I've gotta hand it to Time & Gold for impeccable customer service, great selection, and product knowledge/passion. Came in the first time with only a vague an idea of what I was looking for, and Brad has been extremely helpful in sharing his passion for watches, he stories and specs behind brands, and showing different styles. This has helped me narrow down to a few top options (of brands and features based on my intended use and preferences) which I can take away for further review. Throughout the process (3 or 4 visits), I didn't feel the pressure to make a purchase then and there. I'm left with a very positive impression and desire to bring my future business to Time & Gold. I've got no hesitations to recommend a visit to any who are on the market for a watch. read more

Time & Gold - Branding is apparent even on some of the chairs :) details are key - Watches Near Me - Vancouver, British Columbia

Time and Gold is the best! I took my beloved watch in for a complete service after many years and $300 later, it looks brand new!! The staff here is lovely and professional. I like that I get assisted immediately and I don't feel "profiled" like I do in certain stores no matter my attire (I am looking at you Holt Renfrew) read more

A link cap from my husband's Ebel watch band fell off somewhere to be never found again. Time & Gold is an authorized repair centre for many quality watch brands so I headed downtown to get the watch fixed. I was buzzed in, greeted immediately by a friendly, helpful young gentleman, explained to him the repair required and was told to leave the watch and come back in a half hour. A half hour later I returned and only had to wait long enough to have the fellow walk to the workshop in the back to grab the watch off of the bench. Fixed watch, $25 and a half an hour - I am a fan! read more

Went there today to pick up a new watch I've been eyeing and also to get some straps for my old watch. I was helped by Juanita and she was extremely helpful and nice. A superb shopping experience and I would definitely recommend time & gold to any of those looking to purchase a nice watch! read more

I just purchased a preowned Rolex. I took it in for them to evaluate the authenticity of the watch and for polishing and sizing. Was extremely pleased with the service and professionalism of the staff. Above all, they did a great job on my watch. It looks brand new. I'll gladly take my other watches to T&G for servicing. read more

Went it the other day to get my watch repaired. Kind of intimidating walking in at first because its a very high end looking watch shop also I'm was only going in there to fix a watch that costs me no more than $90. But the employees there were very friendly and welcoming. The took a look at my watch. Double checked if the have the missing piece laying around and wham NY watch was fixed in less than 10 mins for a very decent price. Thanks guys. I love watches and I might even come back to purchase something there. Until next time! read more

If you are a watch enthusiasts or have vintage watches that need repairs and cleaning, this is the place to take it. They are licensed to fix just about all the fancy watches out there. The price is not cheap but you will be sure that your timepiece is taken care of by a professional. read more

There is a quote out there by Hippocrates about the power of time providing opportunities to heal, and I think that applies to Time & Gold. Since my last review I have heard second hand from a number of people about the high quality of the service repair team at T&G. While my previous story still stands, I think they are certainly worth the benefit of the doubt. Furthermore, they recently hired a salesperson named Ryan, who is one of the best in the business. The man has a real passion for watches. I have no doubt that he will provide you with the very best service and a fair price at the end of the day. read more

I went to Time and Gold once and was treated like dirt for asking questions and wanting to know more about watches while considering buying. Hey, guess what? You lost me forever. I'll never go back. Passion is so incredibly sexy and there was only pressure to buy and buy quickly, rather than talk watches and get me all worked up into a froth so that I would be lusty with devotion as I reached for my credit card. Thanks for nothing, Time and Gold. I can buy anythig you sell for less than half on E bay. Ptth! read more

I had a Victorinox Swiss Army watch which broke down less than a year of use. The watch was purchased at another store and it just happened that Time & Gold is the authorized dealer to fix Victorinox Swiss Army watches. The watch lost its water resistance and I brought it in to have it fixed. It took about 2 weeks for the repair, and I had a call to have it picked up. I picked it up and I realized a big scratch on the bezel of the watch. It wasn't an expensive watch, only 200 dollars so I just accepted it. I think if my watch was an expensive Rolex or Breitling, the scratch would have never happened. read more

I have several watches from their shop, the oldest a good quality Seiko dive watch with a battery, it came with a life time battery exchange which I forget about when I go in as I only change the battery every 2-3 years. They always hand back my 25+ year old watch and smile, no charge, as the batteries are free for life and a sticker inside the watch says so. I don't think free batteries for life are offered any more but their also service my Omega and Rolex chronos I bought there for free when needed. I go back when I need a new watch but since they last for a long time and I haven't bought anything for years I appreciate the customer service. read more

WOW! Fantastic service! I had just received a new watch from a different shop and it had some minor surface wear signs on the brushed surface. Not only did Time and Gold do a FANTASTIC job on re-brushing the surface THEY DID IT FOR FREE! For a watch that they didn't even sell! I thought that level of service was long gone in this day and age. When I am next in the market for a good watch I will definitely buy it from Time and Gold! read more

This is a good place to have a luxury watch serviced. The timing is a little slow though and communication can be sluggish in terms of finding out when the repairs will be completed, but they can fix most things from replacing a sapphire crystal to repairing a locking piece that falls off a deployment clasp. Mark is a good and honest operator and you can get a very fair deal on any of the watches he has in stock on display in his showroom. read more

I indulged myself with a Tag back in 2009 after doing a lot of research, the staff was helpful and enthusiastic about watches and, when it turned out the model I had wanted was a limited edition, and not available anymore - helped me find another model I really liked. But the best part is the follow up service. Time & Gold has buffed up my watch, replaced the battery (as part of the sales agreement) and taken care of me ever since, even though I don't live in Vancouver, and only walk in on rare occasions. I'd shop here again. read more

I have been doing business with this this company since the 1980's. Although I had never spent much money there since it was mostly to clean my watch, their courtesy and quality of service I received, always left me impressed. Once after getting my watch back from a cleaning job, I noticed that it was not accurate. Without hesitation and with apologies, they took it back and fixed it for me. Each time I looked at their display and mentally thought...some day I will buy a watch from here. Any questions I asked, were always answered with honesty and patience. I would recommend this local business for any good Swiss watch purchase. They have quality watches for every budget from Victorinox to Breitling and lots in between,,, read more

Excellent service and reconditioning on a Breitling Chronomat. The people were courteous, the quote for repairs were pricey but within range, and fast turnaround. One of the more trusted watch dealers in town. read more

I bought a leather Hirsch rally strap with a stainless single fold deployment clasp from Time and Gold yesterday. The service was excellent. I was a bit apprehensive going there, since the strap was for a Seiko 5 which is quite a bit down market from what they sell. Didn't matter, they were very prompt and helpful. They brushed the clasp so that it matched the finish on my watch. They also accommodated my request to put on 'back wards', after I found it awkward to close the 'right' way. (The reverse fitment now matches the folding movement on the deployment on my other watch with a bracelet.) I have a couple vintage watches that are due for straps that I will be bringing in the future. Very happy with the service, D read more

The staff are very friendly and helpful. However, We waited two weeks for an estimate on repairs /battery change on two watches. We were then given estimates of $195 for a "service" and told it would take 4 to 6 weeks. Decided to get a second opinion at a small watchmaker's shop. We paid $95 for the first watch and $25 for the second - saving almost $300 - and got them back in three days. You decide. read more

Got my Tutima Flieger Chronograph FX cleaned here. My fourth time getting it cleaned but my first time getting it cleaned here. It took them about six weeks, which WAS a long time, but I couldn't have been happier with the service. It came back to me in better condition than when I bought it. Everything just seemed really...tight...and it kept time better than ever before; it gains just a little less than a minute per month. I didn't even know automatics COULD be this accurate. HIGHLY recommend these guys. Magnificent! read more

I was there at 2pm with my registered Oris with international warranty . The service was awful they are like pawnshop worker yes they are . ( I am not sure owner of company has known who works for him or her or his one of them)I do not recommend anybody this place for anything. They do not deserve to be in business after I faced that attitude like that as a costumer (By the way only customer for them person who wants to buy something and gone. they do not deserve any official seller any brand they have) read more