Our family has been using Cascade Mechanical for many years for our HVAC and electrical work. They…read moremaintained the HVAC for my in-laws before we purchased the house from them; and they have been awesome through a major remodel as well as the semi-annual maintenance items and when "weird" stuff happens. Good people!

I was so disappointed in this company. I went to Cascade Mechanical this morning to purchase a…read morecapacitor for my heat pump since my air conditioner had stopped working. While talking to the manager, I mentioned I tried a capacitor that was a different size which didn't work so I figured I needed to buy the right size and asked her if that could have been the problem with the one I had bought. She said the size shouldn't matter and that there was something else wrong with the heat pump, and that she could have a technician come to our house later this morning. The technician arrived, replaced our compactor which took approximately 5 minutes and waited an additional 20 minutes to make sure it continued to work. This $55 capacitor which my husband had intended to purchase ended up costing us over $400 for a 5 minute job. What a rip off!!!!

I challenged the team led by Dan and Josh to install a split system in my log home here in Manson…read more For obvious reasons I did not want the head units or line sets hanging off the external walls of my log home. They conceived a way to run the line sets internally within the existing internal duct work. The install required out of the box thinking and we did have challenges with the condensation lines. The mark of a good team is how well they communicate with one another and how they respond timely when given curve balls. They were professional, able to diagnose the condensation line issue and my system is now running beautifully. The team worked well together and operated with integrity. I would strongly recommend them......... they are smart and love challenges! Kudos also to Bart and Jon on the electrical portion of the install. Drew M

Carlos was wonderful on our recent HVAC annual service. Efficient and friendly, with quality work…read moreand advice. We liked him so well we had Nick come out for a small electrical project. Nick was just as efficient and friendly. Would recommend this company for further jobs, especially since they offer electrical, plumbing & HVAC.

These guys are the real deal!! My air conditioner went out and I contacted a few different…read morecompanies because everyone was booked out (middle of a heat wave, of course everyone's units are going down) the "other" guys got here first and their tech was very friendly but immediately it felt like a scare tactic sales pitch rather than the $96 service call I was charged for. I was told they could do nothing for my unit and that I would have to replace the whole system (average costs of $11000) ouch! In walk my knights in Freel's uniforms! Jeff and Brad stopped by after putting in a full day to see if our problem had been solved. I told them the story above and they asked if they could take a look. And I am so glad they did! After running actual diagnostic tests and not just seeing me as $$$ signs they immediately got me a quote for the broken part and are replacing it ASAP! I can't express enough gratitude for these men, not only are they saving me thousands of dollars but they are also getting my family cooled off quickly, they are human enough to realize that making a family sleep in a house that is 95+ degrees is not worth the money of selling something not needed!! Thank you from the bottom of my heart! I know who I will be calling when my system actually does bite the dust!!

From the owner: Freel's Refrigeration Service, located in Omak, WA, has been a trusted name in refrigerator and…read morefreezer sales and service since 1962. Known for their exceptional customer service and extensive product knowledge, they offer a wide range of top-quality refrigeration solutions to meet both residential and commercial needs. Whether you're looking to purchase a new unit or need expert maintenance and repair, Freel's Refrigeration Service is your go-to destination for all things refrigeration in the Omak area.

These guys are great, but you've got to have patience. I got a package deal…read moreon an electric furnace. It included the right amount of labor involved. So there were no surprises as far as cost. They delivered on the estimate not a penny more. They told me it would be at least 4 weeks and they were here in 5 weeks, not bad. They don't give you a lot of heads up time. More like, can we come right now? All said and done Kruse Electric is the best you are going to find around Okanogan County.

Don Kruse has done work for us on 2 occasions on a home in Oroville. I do not recommend this firm…read morefor the following reasons: 1. Untimely performance. On both occasions, the job "fell through the cracks" and ended up taking over a month to complete an hour's work. 2. Poor communication. They don't adequately set or meet expectations regarding performance and do not respond routinely to emails or voicemails. I had to call them repeatedly to find out why work wasn't getting done. 3. Unfair and unreasonable pricing. Our most recent bill was $275 to reroute a circuit (which was a less than ideal solution, as it required a new breaker, but they didn't have the breaker on hand) and to install 1 GFCI outlet. 2.5 hours' time charged at $85 per hour, plus parts, for work that should have cost half that amount. Kruse apparently thinks they are "the only game in town" so they take advantage. And, they may be right -- which is why they can get away with it. From our experience, most of the contractors out that way are either useless or are crooks, so Kruse may actually be better than most. Which is sad.

Our air conditioner went out in record temperature of 113 and want to say Dillon Holden was our…read moreHERO of the day!!! I know for many others as well as he kept accepting calls from desperate people like myself! He came out same day (!) and worked hard to repair our air conditioner! Many thanks Dillon! I put you in my phone for future reference! Appreciate your positive and friendly demeanor! Much success to you!

Called twice and never had a return phone call. All I needed was a yes or no I can do it or what…read moreis your timeline. Common courtesy return a call and don't ignore phone calls. I will never call his business again

It was a great experience. Jessie, maintenance guy, called and asked to come out earlier than…read morescheduled which worked out great for me. Jessie was prompt and very thorough with system checks. Spent much longer than 20 minutes unlike the previous maintenance person from a different HVAC company. The cost was very reasonable even though i didn't use the fall or spring discounts. That's when i should have done it but be that as it may it was well worth the visit. He even checked to make sure the drain line was not clogged, again, something the previous maintenance person failed to do. I have a Carrier heat pump and CW HVAC services all brands which is a relief so you don't have to commit to the company that installed the system new. Great Job Jessie. Thanks for your expertise. Would highly recommend CW H&A.

If you need a company to back its product look no further. We had equipment installed that was…read moredefective and they stood behind their product. When the manufacturer wouldn't do anything else, they took action and replaced it. I'm forever grateful for Les and his crew for going the extra mile and now we are cool inside when it's in the upper 90s outside.

It's morning, about 6 am and I awake to my wife telling me the heater isn't working. I do what any…read moreself-reliant male would do and go check the thermostat. It's digital and it's black. Nothing on the screen. Dead in the water. I hear what sounds like a pump running in the cellar so I throw some clothes on and investigate. Turns out it IS a pump running! I'm not an expert when it comes to HVAC, so I text a buddy of mine who is and he walked me through some basic troubleshooting. We checked and reset breakers, but nothing seemed to work. He told me the next step was to crack the outside panel on the air exchanger and encouraged me to call a professional. Being somewhat new to the Spokane area, I had not the slightest clue who to call and I certainly wanted to get the right people out the first time. I googled "Spokane Wa HVAC" and while I received many pages of results, one thing was missing, reviews and testimonies. Enter Yelp. I quickly read through a few reviews on yelp and when I came to Spokane Comfort Systems, I knew that I had found the right company. A quick call into the office and I had an appointment set between 12 and 2 pm. Jason, the technician assigned to our case called me about twenty minutes to 12 saying he was on his way. He showed up on time, tools in hand, and ready to work. After doing some initial troubleshooting, he thought he had located the problem, but said he wasn't 100% sure as our unit had no markings on the panel or schematics. He ran downtown and back on parts run all in no time at all. Unfortunately, the new parts were not the issue. Back to troubleshooting. He ended up pulling most of the guts out of the unit and found the issue! He had the parts in his van and had everything back together and working very quickly. Through all of this, Jason was not only professional but courteous and helped put my mind at ease regarding the cost of the repair. I couldn't be happier with Spokane Comfort Systems and the level of work they put out. Thanks for everything!

Wade and Lance came and installed my new AC and furnace. They were great . Easy to work with. they…read moreran into some issues but got them figured out and all taken care of in a day. So nice to have AC back. i Think the other guys name was Thomas but their work today was truly appreciated.