I had an appointment scheduled at Choice Chiropractic a few weeks ago for massage therapy but missed the appointment because I grabbed the wrong location information (my fault) and went to two different clinics, both the wrong clinics. I emailed the clinic owner, Nicole Tredanary back and apologized and asked for a reschedule on a new date.
I did not hear back from Nicole so I sent a follow up email. Today I received an email that I have posted below, very rude and full of vitriol (obviously because I missed my appointment. Interestingly, had they required I pay for the missed appointment, or indicated this was a policy ahead of time, I gladly would have paid for the lost revenue and inconvenience. If you are considering visiting this clinic, I would run, or they may break your neck out of spite if you are ever late.
From: Nicole Tredanary [mailto:drnicole@choicechiropractic.com]
Sent: Monday, February 21, 2011 2:14 PM
To: (Redacted)
Subject: Re[2]: Website Feedback | Courtesy of Perfect Patients
(Redacted) has an opening Wed. the 23rd at 4pm or Fri the 25th at 5pm. Also, no matter the reason, we do require that you CALL if you are unable to make your appt. (Redacted), had to sit around waiting for you for an hour with no pay. There were other people who would have gladly taken your time spot. This website has a map function and the phone number is (206) 935-4500.
Thanks,
Dr. Nicole Tredanary read more