1. CHL Insurance Agency

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Lancaster, CA

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AAA

AAA

(105 reviews)

I had a great experience at AAA. The girl at the desk Yasmin was amazing! She was so good at her…read morejob. She took the time to explain identity theft protection that comes free with my membership. I've been a member for 11 years, and I've never been offered this before, so I was really impressed by how helpful and informative she was. She wasn't pushy or trying to "impress" me into anything else, just cute, bubbly, friendly, and quick to help. I also needed a quote for auto insurance. I've been with Allstate for 16 years, but with my new vehicle, they were charging me way too much. Yasmin referred me to Fernando, and I'm so glad she did. She truly trusts him, and after speaking with him, I can see why. Fernando was exceptional. He was very honest about what I should and shouldn't have on my policy. He also didn't pressure me to pay extra for anything I didn't want. He even helped me understand additional discounts I didn't know I could get. I called three other insurance companies, and AAA ended up being the best price. Fernando also made everything feel genuine--more like talking with a friend than dealing with a sales person. I trust both of them, and I'm very glad I had the chance to get their help. I ended up signing with AAA auto insurance after speaking with Fernando.

Kaitlyn in the DMV department is unprofessional. She was extremely rude to me. I can't believe she…read moretalked that way to me all because I asked her to calculate a total for me. Before I kept getting disrespect by her, I gathered my paper work and went to someone else who was helpful. & She still talked crap as I walked away. Kaitlyn definitely needs to do some customer service training. If I didn't have my child with me, I definitely would have taken this to upper management right away!

CHL Insurance Agency - homeinsurance - Updated November 2026

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