CHISWICK AUCTION HOUSE are disreputable, dishonest, thieving SHYSTERS: Do not deal with them unless you like getting RIPPED-OFF! I bought an item directly through their online website recently. I sent them emails before and after the auction, letting them know that my Buyer's Premium was 25%, that VAT should not be charged for an int'l buyer, and that I had questions about shipping internationally. Not once did they respond back to me. Then when it came time for the bill, they sent an invoice through a "MEL O'NEILL" guy who politely asked me to pay but sent me the incorrect invoice. I sent an email back to him saying that my Buyer's Premium should be 25%, not the 30% that he had incorrectly calculated. Instead, Mel O'Neill of Chiswick Auction had the nerve to have an online auction site called The SalesRoom, send me an invoice with a Buyer's Premium of 30%. I have never dealt nor signed up with The Salesroom, so of course I am very upset and I have decided that I will not pay my invoice with Chiswick because not only is the invoice incorrect and they have refused to correct it, but now I don't trust that they will release my item to a proper shipping company to get it delivered to me, so there I would have $675 (+shipping) down the drain already. DON'T DEAL WITH CHISWICK AUCTION HOUSE UNLESS YOU LIKE TO GET RIPPED-OFF. read more

I brought some stones the reaction was dismissive, I met another valuer as I ended up at the wrong building, not being from London, there are two buildings and I went to the building in Acton, that was no fault of the auction house. They were polite over email and the communication was good but the valuer I met dropped a valuable stone and did not even apologise, she seemed a little incorrect with what she said and informed me that what I had was worthless. Trip to London for my item to be dropped, not really very good. Another auction house seemed not to be dismissive and said the opposite of what Chiswick said. There are other auction houses. read more

I accompanied my son to their auction house, we ended up in South Acton as they have two separate auction houses. The valuer was beyond rude, she began flipping her loupe around her finger to open it and ended up dropping one of my son's loose stone onto a hard table. Dropping items like that is not acceptable, she did not apologise and not only did she not apologise she did not even acknowledge what she had done but she did have a slight smirk on her face. The valuer had a tone that was dismissive and condescending and she began asking some odd questions. My son was polite nonetheless but left unimpressed and feeling that it was a waste of his day and I left angry that my son had been treated in such a manner. My son and I did notice that some of the items they were selling, that were in glass cabinets were broken and one wonders whether they arrived that way or something else. Avoid this place, they are in no way an auction house deserving of service, if you value what you have, do not entrust them with your goods. read more

I have bought and sold at Chiswick Auctions and I must say it's my very favourite auction house, with friendly staff it also has a great buzz about it! Highly recommended! read more

This is a popular auction house good for sellers as their are lots of buyers. There are a large number of lots of varying quality from furniture riddled with woodworm (sometimes still active) to fine antiques that sell for thousands of pounds. My gripes are that printed catalog is £3 which is a bit pricey, and the descriptions can be a bit vague and sometimes incorrect. I brought items described as 'bleach mahogany' that turned out to be walnut, and 'elm' that was oak. So you cant rely upon the descriptions that much. But this does sometimes allow you to pick up bargins. Parking is a nightmare though, best to travel their by public transport and pick up any lots by car the following day. read more

Having seen this auction house many times on TV my partner and I decided to try to sell a few bottles of collectible alcohol at this venue. What a disaster this has proved to be, firstly as my partner's son lives in the area he took these items for valuation but was told that the specialist valuer was unavailable but that the goods would be valued later and the valuation would be sent by e mail. It took several e mails to the auction house before we were advised of the figure which we eventually agreed. The items were divided into two lots, one lot was sold, the other was held by Chiswick auctions pending their next alcohol sale. When the next catalogue was produced we noticed our items were not included, when the auction house was contacted we were told it was an oversight on their part and that we would have to wait for a further auction date. I would mention that at this point all this had taken place over several months as alcohol auctions are not held frequently, we were forever being given excuses that the expert was on holiday or not available for one reason or another. Our items were finally put into the sale on the 31st March but unfortunately did not sell, when my partners son went to collect the unsold items today, he was told the expert was on holiday and that the goods could not be found so he would have to return next week when the valuer would be back. What a saga has developed and makes a complete mockery of their TV coverage on Cash in the Attic etc, we would certainly never use this auction house again and certainly would never recommend them. read more

I have auctioned quite a number of items in the last two months and have been very impressed with not only the friendly and helpful staff but also the excellent prices they have obtained. On one occasion we had to wait some time for an expert to become available but I expected that with a walk in valuation. Some items I sent pictures by email and only took in those which they indicated they thought were worthwhile. Payment has been on time too, not always the case with auction houses! Overall a very satisfactory experience. read more