Unfortunately, we weren't able to find a gown for my daughter because we needed one right away and didn't have time for alterations, but this store has a great selection of high-quality formal dresses. The brunette lady there who assisted us was very helpful. Come with your purse in hand because the prices are on the high end, but many of the gowns are beaded and have built-in bras. Even for the pickiest of ladies or teens, you will find a stunning gown for any formal occasion, including balls, proms, galas, and pageants. I saw a small rack of gowns that may even be suitable for a bride or debutante. read more

anna was absolutely great, so helpful and so sweet. However, I was originally there a couple days ago looking for a dress. the first lady to help me, was older and was VERY rude. Acted like she didn't care and acted as if she wanted us to leave. I wasn't going to go back, but i'm glad i did. Definitely recommend asking for anna if you decide to give this place a try! read more

That blonde woman (seemingly somewhat young) working here made my experience horrible. I tried on this dress in my size but the style of the dress ran small and when she was trying to zip it up she had such a negative demeanor and was so rude when saying it didn't fit she might as well should've called me a whale... partially felt like she was being racist because she was being super attentive to these blonde white girls and was actually helping them and it seemed like she was enjoying herself while helping them but when she'd zip me up she seemed miserable. They had a nice selection of dresses but they need a better selection of employees. read more

¿Ser honesta? El servicio fue terrible. Empecemos por las empleadas. Parecía que no había nadie trabajando, y la única que sí estaba ni siquiera parecía tener ganas de ayudar a nadie. Si no quieres hacer tu trabajo, está bien, pero no seas grosera. Las dos chicas, una de cabello castaño y otra rubia, fueron increíblemente críticas y desagradables. Soy de talla grande, y las escuché riéndose y burlándose cuando me di la vuelta para salir del probador. Una incluso dijo: "sus brazos son enormes". Se suponía que iba a ser un día especial para mí. Es un lugar donde se siente claramente esa amabilidad falsa que intentan mostrar. Y ni hablemos de la señora mayor. La mujer asiática y esa señora mayor fueron increíblemente groseras. ¡Mi mamá y yo tuvimos que irnos porque no podíamos tolerar su comportamiento! Son racistas, y hay más reseñas en Google que prueban mi punto. Sin embargo, ¡los vestidos en sí eran realmente hermosos! Tienen una linda colección, pero es ¡carísima! Para algunos vestidos, pagar 500 dólares no vale la pena cuando puedes conseguir uno aún más bonito. Terminamos yendo a otra tienda. Si pudiera, les daría 0 estrellas. Nunca vayan a este lugar. read more

We went in looking for a homecoming dress and were very disappointed in the selection. We consulted the older lady working at the front desk who had a very poor attitude and honestly seemed like she just wanted us to leave. Refused to help us and told us they had a dress in stock when they didn't. She literally didn't even want to get up from behind the desk. The dresses were definitely on the pricy side so if you have a smaller budget do not even try and find something. Again DO NOT RECOMMEND AT ALL. read more

I tried calling to look for a particular dress and the lady on the phone was RUDE. Did not even ask me the style number of the dress and immediately told me she did not have it. She didn't even ask for the number, how would've she known the dress or what it looked like? Exactly, she had no idea. She did not want to help in anyway and was trying to get me off the phone. NON HELPFUL, DO NOT GO HERE read more

I went in there today with a positive attitude mind you I've walked past this store many times and i was super excited to finally go in because i have a special occasion coming up. Right off the bat the older lady was rude i kindly asked her if "Quince Amor " was owned by her and she had a mean tone and said "yes" and she then asked if had a quince coming up i said no but i do see some long dresses in there and she says "no you stay in here" , any nicer way to say it ? She then asked what's my price range i said maximum $150 she said "no not here" with a tone again . I do not recommended coming in here until they have better customer service! If i could rate it 0 stars i really would. read more

There was only 1 employee in there was nice to me while in there. There was a big selection but none for private school students. And the prices were ridiculous. read more

I went in excited looking for a prom dress for my senior year the lady with blonde hair at the front desk was really nice but the older lady with brown hair was no t she just has a rude tone. I just felt soooo uncomfortable going in the back fitting rooms they wasn't really welcoming and coming out in front of everybody made it worse . When I came back to the fitting rooms and older lady with short brown hair gotta be in her 60s and a younger girl a different blonde girl she might be early 20s was whispering and as soon as I came they stop and looked at me... it was weird. As well as there is no mirrors in the fitting rooms which is also just awkward.As a teenage girl I DOOO NOT recommend this place I literally cried coming out I just felt so uncomfortable and awkward. read more

I do NOT recommend this store. If not for the beautiful dresses on display, I would say this business should be permanently closed. There is a major lack of customer service. The older woman who was in the store was extremely rude and chose to walk away from me as I very kindly asked a simple question. I was not allowed to purchase a prom dress for my sister, despite having the money in-hand. My sister is so excited for prom and waited for weeks to get an appointment at this dress shop and received the most distasteful "service". We found a few other options in Raleigh, NC. Please look elsewhere! I would love to see more polite staff because the dresses are gorgeous! SN: I have no issues with following rules. I simply do not agree with treating customers and potential return clients poorly. read more

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The mothers were not allowed back with their daughters however two old men were allowed to sit in the front row of all these young women and girls trying on these dresses it was very inappropriate the old men sat there through multiple girls I don't even know which girl belong to them if any of them I asked the owner to have them removed because it made us uncomfortable she said she did not want to offend them however making my daughter and countless others uncomfortable was OK I do not recommend. I will not spend my $600 in that store. Very rude ,very condescending and very uncomfortable. Man should not be allowed in the prom dress try -on area. read more

The older lady helping us had a bad attitude. First and last time shopping here.

I have been here 5 years ago with my older daughter. The older lady with long dark ponytail was rude!! Went back today with my younger daughter. The same lady was rude to my daughter, walked out! I am not patronizing a place that employs such rudeness. Reported her to the owner 5 years ago. Nothing has changed. You and I can find a dress elsewhere!! read more

Amazing selection of dresses and sizes. Friendly and very knowledgeable customer service.

Very helpful in helping zip up the dresses! However, I did feel a bit rushed when trying on. 2nd year here and overall good experience.

I'm currently in the market for a pageant dress and stopped in to look around. Unfortunately the owner was extremely rude and instead of greeting/welcoming us in she demanded ID stating I needed to be 21 to try on dresses, I've previously shopped here at 17 with no issues. After presenting my ID she then proceeded to follow my sister and I around the store while saying things weren't my size, which I never said, until we left. 0/10 experience will NEVER be back. read more

Great service when not busy. When busy, difficult to get around and be calm with both workers and customers. could use less commentary by workers read more

Simply cannot recommend this store. Do they have a good selection? Yes Do they have rude employees? Yes Do they humiliate the teenage girls by forcing them to model in front of entire store? Yes We knew we were in for an experience when we walked in, had to flag down an employee to get help (one nice young lady) who explained the cattle call system, I mean, the order... You get a number handed to you on a crunchy foam dollar store tag, you then wait for-freaking-ever. We waited 30 minutes plus with the other moms for our number to be called. In the meantime, there are not enough seats for everyone who's waiting. Girls were sitting on the floor (they got yelled at), teenage girls came out to model dresses in front of all of us strangers - they ALL looked embarrassed and it was very awkward. The rooms DO NOT HAVE MIRRORS in them! Who does that? When our number got called, my daughter went back and it was like a herd of cattle back in the dressing area. They are only allowed one dress at a time. So, despite picking five dresses (the maximum), she tried one on, had to get completely re-dressed, hand over dress, request another from her five choices. These dresses are minimum $325 and upwards of $450 - for that cost, I don't want bad attitudes, long wait times and no privacy! The place was mobbed, moms were complaining about the number system (literally employees yelling for you), many girls didn't want to come out and parade around in front of upwards of 30 strangers, etc. I asked to go back with my daughter and was told "no"...we left after trying on five dresses and won't be back. Place is a sh*% show. read more

I went to Chique Prom with high hopes as I have one of the pickiest teenagers in the world and thought we had a good chance of finding something in a store with such variety. We walk into the store and a disembodied voice mumbles.."you looking for something in particular?" I answer not knowing where the voice is coming from. Again..." sizes are on top of the rack and colors are together." I finally locate the source of the voice behind the counter with her head down scrolling on an iPad. I ask another question, she answers without ever looking up at me or my girls. We spend 10 or so minutes looking through very pretty and somewhat pricey dresses without any engagement from the "voice behind the counter". I can't even call this service! I gathered my girls and left. We won't be back! Never beg and pay too. NO THANKS!!! read more

I was referred to this dress store by a friend that had shopped here before. I began this experience with high hopes, but was ultimately disappointed. I attempted to make an appointment numerous times and received no assistance. By the time I was able to make an appointment and showed up for my appointment I was told that I could not try on any dresses even after complying to ALL of their MANY policies. They have a great selection of dresses and I am disappointed that I did not get to experience this store and their dress selections. read more

Although I have now purchased two gowns there, I always leave feeling dirty. The shop has very strick over the top rules. No shoes with gowns, only 5 gowns, parents MUST be present amd the most ludicrous of all: they can not take a gown off the mannequin. I have worked in the bridal business, bought many pageant gowns and prom gowns. This place just has poor costumer service and does not respect their costumers. They act like they are doing you a favor by allowing you to buy a gown. read more

Very poor customer service and management! They told my daughter she can try on dresses if she is going to buy one. Then told her that our dresses are $500-$1000 insinuating that she can't afford it. They basically told her and my older daughter to leave. I called the store and they were just as rude on the phone. Please take your money somewhere else. This place is not respectable store. read more

We were skeptical at first after reading all the bad reviews about the customer service. However, we called and the owner Dolores and she stayed late to help us try on dresses and give us great suggestions for finding what we needed. She was great and the dresses were all very good quality. I would recommend this place to anyone looking for a formal dress! read more

Went in to look at prom dresses, saw 2 cute clearance dresses. Asked for a number and was told we were not allowed to use their dressing rooms and were taken to the store room simply because we didn't want to spend 600 dollars. We left immediately because who wants to try on dresses in a back store room when there are several dressing rooms with mirrors. Horrible customer service and rude employees read more

This is the second time we have shopped at Chique Prom and both times have been wonderful experiences! The most recent time was for homecoming and Anna was so helpful in picking out dresses that looked great on my daughter. We have thoroughly enjoyed our experiences and will be back for Prom season! Please note that they have some policies in place that are to protect themselves and the customers. They don't allow girls to come in and try on dresses if they do not have someone 19 or older with them that can pay. A lot of girls get upset at this policy, but if you step back and think about it...you are generally spending a couple of hundred dollars on a dress...do you want a whole bunch of people trying on your dress for the fun of it? It puts a lot of wear and tear on dresses and then if it is the one you want to purchase; it may not look top notch if it has been abused and had make-up on it from all of the different girls trying it on for fun. If this were a wedding dress boutique; people would follow these same policies without an issue! read more

DO NO WAIST YOUR TIME OR MONEY AT THIS PLACE THEY ARE VERY MUCH NOT PROFESSIONAL!! So I went to both of there shop they have at this mall. I went with a girl that I'm watching for about a week bc her mother is out of town(so I am her guardian). The first shop we went to they let her try on two dresses but they where just not paying any attention to us when ever I asked someone a question they would just be very short with me. After the girl I'm watching tried on the two dresses the lady told us we should try there other shop bc they have some bigger dresses for her. So we went to the other shop right outside the mall. When we walked in the guy at the front said "are you her guardian" I replaced "yes" he said "well her legal guardian like her mother or father has to be with her". I told him that I am (which I am). He said "we don't play games like that here" I said " what games? I am her guardian and I am an adult" then he just told me to have a good day. After that I was very upset bc what if I was taking her out bc her mom was very sick and in the hospital or something. I do understand that they have nice dresses but they need to be a little more sensitive to some people's situation. Also if I'm an adult no one needs to be telling me I need to leave anywhere unless I'm a problem. (which that would not happen). DO NO WAIST YOUR TIME OR MONEY AT THIS PLACE THEY ARE VERY MUCH NOT PROFESSIONAL!! read more

pretty dresses but they rush you and are so mean they judge you the whole time and the store is so messy only reason i go there is because of the range in selection read more

Honestly the most rude workers I have ever encountered. As soon as we walked in, we were talked down to by a teenager. After picking up a more expensive dress, we were talked down to by a different employee. Then one of employees were talking poorly about us to another worker while we were still in the store. Two tips - 1) don't judge people on appearance. Just because they come in in athletic clothes doesn't mean they don't have money 2) Don't talk about customers while they're still in the store. Two easy ways to lose sales. read more

I wanted to leave a positive review of this store but couldn't. The older lady that helped us was sweet hence me giving Chique Prom the two stars. I purchased my daughter's prom dress on a Thursday evening. Friday morning I called the store and advised schools were going to close due to COVID-19. The manager basically called me a liar. She said the customer in the store had not heard schools were closing. What does another customer have to do with my word? As a matter of fact my daughter attends school in Durham and not Raleigh. TWO DIFFERENT COUNTIES. She finally decided to ask me what school my daughter attended and I told her. She advised she would let other shoppers know so their daughters wouldn't purchase a dress. Seriously doubt if she did. I asked for a refund. Of course I was denied a refund. I will travel to MD, GA, VA and abroad before I return to this store for senior prom. read more

It's a shame there is no lower rating than a 1 I never leave reviews for bad service. It normally just isn't worth the time. So tho should give you some indication just how mad I was when I left that store. Rudest staff ever. They humiliated my daughter. She found a dress she liked, but I absolutely refused to give them a dime for it. I ordered it online and paid $100 more for it just to avoid doing business with these ill mannered jerks! I can't decide which associate was worse. The older lady or the man! Do yourself a favor and avoid this place. read more

I'm a mother of three daughters and this was my sixth prom dress shopping experience, never have I encountered such a poorly managed store. They do not have mirrors in the dressing rooms or outside the dressing room for you to view the dress. Mirrors are located in the store, but you have to parade in front of the large groups of people (~25-30) waiting to use the dressing rooms, and a seating area all facing the mirrors, very odd. I was not allowed to go back with my daughter and she did not want to stand in front of everyone so I did not get to see any of the dresses she tried on, and neither could she. This is definitely not a place for anyone that is shy or in the least modest. As My daughter and I waited for the dressing room, We could hear others ridiculing and criticizing the teenage girls coming out, hence why my daughter would not come out. In an era where bullying and demoralizing is being challenged I can't believe this place exists! read more

This place is honestly the worst place I've ever been. Absolutely everyone who works here is rude and nasty. They fat shame you, make you feel uncomfortable, and are extremely unorganized. If I could leave less than one star I would. I would not recommend coming to this place. If you do you'll lose your self-esteem, cry because they're mean, and just hate yourself. Don't come here it's seriously awful. read more

This place is really terrible!!!!! Everyone who work here is rude and make you feel uncomfortable.also very crowded and takes all of the fun out of prom shopping! Don't ever come to this disgusting place!!! read more

Dorris is a bitch. Wouldn't recommend. If I could I would give 0 stars!!! Have lots of dresses but horrible customer service

VERY displeased with the fact that I called this location earlier today and was told they wouldn't be closing until 9. We showed up at 8 to find a note on the door that says "be back in 30 minutes". We sat in front of the store for 20 minutes before an employee for the mall walked by to tell us that Chique closed at 8. We got there right at 8 and the doors were already locked and the sign was on the door. Will NOT be returning!! read more

What a nightmare of a store!! I have been trying to deal with this store for weeks regarding a Sherri Hill dress I purchased there and has been falling apart! I paid $600 for it and had to have $180 in repairs to it!!! I have called numerous times and have spoken to Delores almost every time! She is rude and a liar! She has asked me to allow her to help fix the situation and has never once called me back! I have asked for the owners contact info and she has told me that she does not have it! I've asked her to forward mine. Nothing! I can't believe this dress shop is still in business! Please go someplace else! You'll be so glad you did! The reviews speak for themselves! I wish I had never step foot in the place!! read more

We will never buy a thing here. One of the rudest employees I've ever had the misfortune to encounter in any business! First, the good news: this store has an enormous selection of gorgeous, high-quality, stunning dresses and gowns. The BAD news: incredibly RUDE saleswoman! We brought our two well-mannered teenage daughters in on the afternoon of Nov. 23, and the middle-aged saleslady acted like we had just tracked dirt into the store. (It had nothing to do with race, because we are white.) It also had nothing to do with looking affluent, because my husband is tall, handsome, and a very sharp dresser; I was wearing expensive shoes, and we both were wearing plenty of jewelry, highlighted hair, etc. No, this saleslady was rude, grumpy, and brusque, several times, right from the start. At one point I picked out a beautiful gown for my daughter to try on that looked incredible on her, and as she modeled it the employee pointed out, "That dress costs almost $1,000, you know." I replied with a smile, "Yes, we know, thank you." She said, "Well, just wanted to make sure you were aware." Unbelievably rude and tacky!! There were only two other customers in the store, but she acted like we were inconveniencing her. I don't know if we're allowed to post her name, but it rhymes with "deColores." Speaking personally, I also don't like it when an employee calls me "Mom." It feels patronizing. How about asking our names, and using them? Or just "Ma'am"? If this store trained its employees to treat customers like they are welcome guests (especially when they want the guests to spend $400-$1,000 on a dress), instead of unwelcome trash, they would do a lot more business. read more

PLEASE BOYCOTT THIS STORE!!! They refused to allow my 17 year old cousin to shop, although she was with three adults including myself, a 31 year old mother of 2. Their policy is that a parent must be present for girls under 19 to try on dresses. Well, we lost her mom to cancer two years ago so she could not be with her daughter on this special occasion. Her father was 4 hours away. She came to stay with us for the weekend just to go dress shopping for her senior prom. I calmly explained this to the manager, who was rude and invasive from the second we walked in the store, and told him that unfortunately I was as close as we were going to be able to get to her mom being able to be there. His answer was - too bad, that's the policy, and if you don't like it then you can leave. I tried to figure out who to complain to and he laughed, wishing me luck finding someone because they were "some people he'd never met in China". After complaining via social media outlets the company's response was "Wow. Grow up." This is how they treat their customers. Chique Prom made prom shopping a nightmare for my cousin. Please do not support this awful company. read more

Chique Prom - TERRIBLE STORE. PLEASE READ FIRST REVIEW AND DO NOT SHOP HERE! - Formal Wear Near Me - Raleigh, North Carolina

I too will BOYCOT this store!!!! My 18 year old daughter drove over an hour to purchase a prom dress. She chose 5 dresses & was prepared to purchase her favorite. Oops!! She was not even allowed to try them on!!?!! Manager was rude to her, and while she wanted to purchase one in particular he refused to allow her to even try it to make sure it fit. Who in their right mind would EVER spend money here?? I wouldn't buy a prom dress here if this was the only store in town. Oh, wait, it isn't!! Maybe they need to realize that. read more

I have purchased two dresses from Chique Prom. Anna knows my daughter by name when we walk in. She remembers what dress my daughter purchased. Chique Prom was recommended to me by several friends. I in turn have passed the recommendations along. The policy of being over 19 or with a parent / guardian who is responsible for purchasing the dress is reasonable if you take a moment to think about it. First, there is a clear signage regarding no returns, no exchange, no refund policy. If a child purchases a dress with a parent's card (many dresses are over $500) then there is NO RETURNS on that purchase. A dress that is way out of budget or not suitable for the parent's taste cannot be returned. This saves much angst and trouble. Second, the dresses are very expensive. A bunch of young girls playing dress-up with $500+ plus dresses causes zippers to be ripped out, beads to fall off and fabric to be ripped and soiled. Do you want to buy a dress in that condition? The policy benefits both the merchant and the customer. Regarding the removal of dresses from mannequins. Appointments are required. Think of how busy the store is during prom season. The employees are running just to keep up with the girls in the dressing rooms, greeting customers, relieving customers of holding dresses and putting dresses back on the floor so others can select them. It would be impossible to add undressing mannequins. There would be naked mannequins every where. Put yourself in the employee's shoes. Someone referred to an employee as a "hooker" just because they could not take a dress off the mannequin. Really? That is what you have to say? Could you, perhaps, be a bit jealous because you can't rock a pair of leather pants and thigh high boots? As for the orphaned girl, move past this. How many years ago did that happen? You must be near legal drinking age by now. Do not continue to let a bad moment continue to ruin your psyche. Chique Prom has thousands of dresses from which to choose. They have an exclusive list; aka they will not sell the same dress style to another who is attending the same prom. They have all the popular current designers Jovani, Sherri Hill, La Femme, Tony Bowles, Blush, Alyce, Faviana, Madison James and Panopoly to name a few. read more