The WORST Chipotle location ever! I had previously ordered take out (5 min drive) the night before. My crispy tacos were soggy and both of my burritos were cold. Yes they were busy, 6:40 pick up but arrived 5 min early in hopes of good warm food. Nope! So the following day I decided to bring it up to their attention without wanting anything in return but an apology..nothing less nothing more. Walked in asked for manager on duty. This young girl replied I am..Great I said..I'm here simply for you make a minute so that I may express to you my situation regarding the soggy tacos plus cold food. She immediately became defensive and said well that's what happens when you order vegetables. I'm like, I.l can understand that..but was also wanting to know as to why the burritos were so cold and the steak seemed dry from yesteryear (sarcasm) however true. Manager replied now which on is it? The soggy tacos and now cold food? Hmm I took a deep breath and stated once again I don't anything but for you to hear me out especially after a $35.00 bill. Again the atitude and offered my a soda. I was appalled. I was done I asked her if I may please have her name .as my patience was running short..her response was I DON'T have a name. I'm like im a senior and your tone is so disrespectful..her response, I am 21 years old and you shouldn't be arguing with me. Then the aha moment..should I get a manager for you she asked. Bedazzled.. who in the fudge have I been speaking to. Only in Xenia! I just Checked out their health dept ratings..they also have numerous write ups for low heating temperatures. read more

Chipotle Mexican Grill - Soggy crispy tacos - Mexican Near Me - Xenia, Ohio

Ellie is the best . Great service. She takes good care of her customers and is really friendly.

Great chipotle! Love coming here, they are nice, fast and generous with the portions, although I did have to ask them to fill my queso up all the way before capping it. But it was very clean and organized inside, I will be coming back! read more

Chipotle Mexican Grill - Mexican Near Me - Xenia, Ohio

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My wife and I stopped into the worst Chipotle that I have ever visited in Xenia, Ohio. I order a bowl with chicken and asked for a little black beans in my rice and I got a huge spoonful, I asked for veggies and she put 3 on and said she had no more. I said we'd wait and she said the store is out. I asked for lettuce and they had none. As I was paying I noted the take out team had lettuce and pepper veggies and asked if I could get a small cup and was told NO, in a rather rude manner. I asked why and was told those were for paying customers and I paid with a gift card. The manager at this location should be FIRED. Looks like social media will be my goal tonight to hurt this sorry location! So sorry, no discount, no customer service! read more

Chipotle Mexican Grill - Bill for an empty bowl! - Mexican Near Me - Xenia, Ohio

Oftentimes my guacamole comes out in avocado chunks, It'd be splendorous if it could be mashed more. Otherwise, service was alright, and so was the ambiance. read more

I went there at about 5 o'clock yesterday afternoon. The place was empty. The workers were just standing around and there were so many of them. What was so disheartening was when I went to the buffet line and look to see what they had. It was pathetic it was very, very sad the meats, especially the beef was all dried up and burnt the vegetables. The ones with the onions and the green peppers. It was down to the very bottom and just withered. It just was really really sad. The cheese hadn't been stirred in so there was a big film around it, and it was dirty in the sense that it was just had been been spilled over by when they were serving and they didn't bother to clean it up. I just can't express how unappealing and nasty. Everything looked with all those people working there. You think that bar would've been cleaned it would've been stocked specially at 5 o'clock in the afternoon I will never ever go there again. It was my first and last time I will stick to Beavercreek,. read more

Shout out to Gage, great customer service from him! Got extra meat as the server had put very little for full price. Brown rice was undercooked, though. read more

My fiancé and I were coming in to this location to get dinner on Sunday, May 10th. We stood in line for about 15 minutes( only one person in front of us waiting the whole time). We then stood in line after the lady in fronts order had been taken and no one said anything to us. Mind you 8 employees were standing around doing absolutely nothing but looking like they were doing something and side eyeing us from where they were all standing. We then said "is anyone going to take our order?". One of the workers then put gloves on and walked over to take our order. When he said something to us it was in such a sarcastic and straight up rude way. His words were " what can I get for you" after sighing real loud and making the tone in his voice sound so disrespectful. We then said " I guess we will just go somewhere else". He then replied "yeah you should go somewhere else"(completely disrespectful and shouldn't work with the public). Not the first time I have left a bad review on an employee of this establishment and continue to be shown disrespect and disregard for having a paying customer standing in line. read more

This chipotle is the worst one I've ever been to as a loyal chipotle eater. Staff didn't want to hardly do their jobs, they were out of so much, and it's dirty and in the kitchen there was a mess on the floor. Also the water was not coming out right when I went to get water Hell nah will you ever see me here again read more

Service was slow. The all stared around instead of dealing with the fact that no food was restocked or even cooked. There seemed to be no sense of urgency. Many customers left and I debated doing the same. The guy who made my meal got sour cream all over his glove then proceeded to swipe his dirty glove on my meal as to not waste any product, yuck!! Definitely not the best chipotle experience. The team needs to get it together and realize they are working. read more

The worst Chipotle location around. Most of the time the meat they serve looks like it's been sitting on the line most of the day. The majority of the times we've been there they've been out of Barbacoa and/or chicken. Depending on who's working you may or may not get the double meat you pay for. Inconsistency is the name of the game there read more

Last night around 9:45, I went into the store with my boyfriend and for starters it looked like they were done serving due to all the food being in bags?! Two ladies were wiping around the food with chemicals. And last they were out of fajitas, corn, and vinaigrette!!! Utterly ridiculous, if I'd say. read more

Chipotle Mexican Grill - Mexican Near Me - Xenia, Ohio

sold out of most items, tried to dissuade customers from coming in at 9:30 when they close at 11, terrible service, and the food that we did get to order was all cold. Seemed they were trying to stage the line to close up shop, yet everything in the kitchen and front of house was not stocked and a complete mess. Worst chipotle ive ever been to and was really hoping for a trusted spot amidst long day travels. Save your money and body and go somewhere else. read more

this location, along with most other chipotles, never have vinaigrette. The dressing is one of the main reason I even get food from here. Management needs to make sure enough stuff is getting prepped and that stuff is getting replaced when it runs out. read more

Food was great, wait was terrible, place was filthy. Servers were nice but overworked.

Sadly this place is truly filthy. And sadder still I didn't find out till we had our food. The dining room was okay, the tables seemed to be wiped and the floor looked reasonably clean, but there wasn't a bit a few forks available, no knives. The drink station didn't look clean. But the bathroom - the women's bathroom was FILTHY, the toilet seat and bowl just nasty and no running water in the filthy sink. Thankfully they had hand sanitizer, and I grabbed paper towels so I didn't have to touch anything. What a shame!!!! I can't recommend at all. read more

Poor staffing and grumpy workers. Might as well close if you don't staff enough people to get your food in a timely manner. I was 3rd in line when I walked in and waited 10+ minutes before having my order taken. Every employee has a scowl on their face and clearly doesn't want to be here. No sense of urgency even though the line was to the door as I got my food. read more

I had an absolutely horrific experience. They had no chicken, no beef no brisket no salsa. The guy in the back was playing on his cell phone. There was nobody to ring. They made everybody wait in line before somebody would actually come up and ring them out. It was total chaos. They need to rethink their work ethic. read more

Rice was hard and salty. I came in today for a mobile order, and it took a bit to get it. And the food quality wasn't very good. I won't be coming back. I ended up just throwing it away, waste of time and money. read more

Definitely one of the WORST chipotles I've been too! No sense of urgency, no care for customer service and satisfaction. Were out of a lot of product on the front line and all the employees were just standing in the back talking instead of stocking and prepping for next shift. Dining room was disgusting! Drink station was disgusting and not stocked! Only one employee greeted the line of customers, he was also the ONLY one who helped any of us. The rest just stood around and talked. The one guy who thought he was on American Idol or Aladdin could have stfu and stepped up and helped instead of just standing and watching. Now I know why this location can never keep employees. They obviously need new management and leadership cause it's definitely lacking any sense of direction. I'll make the 15-20 minute drive to the Beavercreek location next time! read more

I went here on 10-25-23. I ordered veggie bowls. They were out of fajita veggies, some of items in the line appeared dried out. Employee helping me seemed to be trying but others just standing around watching. They weren't busy and it was around 4pm. This is the second time this has occurred- I had to go home and cook my own onions and peppers. How do you run out of onions and peppers? This chipotle is located in a Kroger grocery store parking lot! Anyway- I'm not likely to stop here again after the same poor experience twice. I reached out to they company and they offered me a free beverage (but I usually drink water from the tap). I'll keep eating at Chipotle/ but not this one. Swing and a miss. Not much of a swing. Maybe the employees don't want jobs? Because if there aren't customers, then employees have to look for new jobs eventually... read more

This location should nix their online ordering. I have come to this location a few times now and they have a horrible setup. They do not use the shelf for online orders but keep orders at the food prep station on a shelf where you cannot access it. There may be a reason for this but it is then very poorly managed. Whenever the person who is making online orders happens to look up, you can inquire to see if they have your order prepared already. Three different times I can recall going to this location, I've had to wait an additional 15+ minutes for my order off that shelf. Tonight was a new low. I went in there and the place was empty except for me and one other online order. The person working the online prep station was working hard doing orders and did not look up until finishing those orders with us standing right there for at least fifteen minutes. But what really got me was that there were no other customers and no one would acknowledge us or see if our order was on the shelf (mine was on that shelf...by the time I got it it was 20 minutes after pickup time. No clue how long it had been setting there). I have not had this issue at any chipotle elsewhere in the country (and I've order from quite a few coast to coast). I have ordered food from other places because I did not want to deal with this location. read more

I love my chipotle but this location served up nothing close to what I expected. Literally no taste. Severely missing ingredients that make it chipotle's. Staff of 2 for to go orders were behind 15 minutes. They would not call my order, I still had to ask for it while I waited in line for 15 minutes. 15 minutes is long enough to get through the line and sit down and start eating. My order was short but there was no way to refund me for just that. Finally I get home to try the food and it was awful. Nothing close to chipotle. I got burned bad by this place. Finally so I reported my 15 minutes late experience to the app. It replied and said my order was delivered on time. Funny cause while I was waiting in the store with the app open it said the order was delayed in the visual status cue indicator at the bottom of the app. Never again at Xenia. I received a reply from Alex M to report my experience to a web address provided in the comment. It was a malicious virus web site! Nice try buddy. read more

We went in at 7:30pm on a Wednesday. The restaurant was a mess, trash and food all over the floor and table tops. First they were out of fajitas. Then out of cheese! Who runs out of CHEESE? The kid behind the counter said they had more but we'd have to wait for them to shred it. Say what? Behind the counter was a wreck, again food all over the floor. The staff didn't seem to care too much either. AVOID THIS LOCATION! If you want to go out of business, this is the way to run a restaurant. read more

DIRTY! Employees just standing around hanging out, food was terrible. I've seen way cleaner truck stop bathrooms Than this place.

This is the BEST chipotle I've ever had in my life no cap the food WAS fresh it was delicious idk what people are talking about on here for real, don't listen to them everyone was also working really hard, I liked the team effort they showed read more

Stood in line for 20 minutes and it wasn't busy. Music cranked up loud like a dance club (probably to keep people out of the lobby). Music volume easily made my order a to-go order for me. Get home and chicken is rubbery and just a bad bowl all around. I am a Chipotle fan and usually have good service and good quality food (in my local area) as I was visiting from out of town and this one is just horrible. Even if you are craving Chipotle, I would pass on this location. read more

The employees did not seem too enthusiastic to serve the food. After waiting in line for 15 minutes and only one person served, it was time to go elsewhere. Plus, the tables were nasty garbage cans overflowing. This place is another lawsuit waiting to happen for food poisoning. Date of incident was 2/15/23 @ 6 pm. Nasty place, nasty service. Nasty all around. read more

Almost every time I try to go here the door says they open at 10:45. When it's 10:55 and you go to the door the staff just look at you and the door stays locked and they don't even bother to acknowledge you. They suck and I hope they get bed bugs or at least explosive diarrhea. read more

We visit this location a minimum of one time weekly, usually Suday's between 6pm - 7pm. Today they were out of Chips, queso, hard Taco shells, lettuce and chicken. This is about the average ingredient shortage at this location. Today was an all time low. When I paid with 2 $20 bills, they said they could not give my my $4.00 change because they were out of $1bills. What do they do with all the extra $$ at the end of the day when the registers don't balance. read more

While traveling I stopped for dinner to go because was it was close to my hotel. I live in a metro area and a line is normal bc of the high quality food. I was really taken back and disappointed by the food quality of this location. Many items were "out" while others Sat not being turned and drying out (like meats and Queso). I think travelers like me expected a higher quality and if I had read the Yelp review prior to, I would have chosen an alternative. read more

The last SEVERAL times we have been into this location, they have been completely out of many items. This evening, it was black beans, corn salsa and pico salsa. Being out of all these items, we asked it they were able to give us guacamole in place of those items... nope! They would still charge the normal amount. The last time we came in, the big one was rice. Out of both white and brown. How do they run out of items consistently???? This isn't a one time deal! And don't even bother trying to get a catering order filled anywhere on time with this location. We waited an hour... and we were still missing things. At least this evening there were more than just a couple of people working and a few of the boys were friendly and apologized. After seeing several commercials while watching tv this afternoon I was craving Chipotle so bad and I was extremely disappointed. read more

The absolute worst experience. Ordered online and when got home order was wrong. Brought it back. They remade some of the food but told me to just heat up the rest. Got home and wrong again. The staff was rude and clearly did not care at all. Will never visit this location again. read more

Absolutely the worst chipotle of all time. Always out of things and has the worst employees. I would go out of my way to try a different chipotle if you're dying for a bowl or burrito. This one is just absolutely horrendous and deserves to be demolished to the ground. Makes my life worse cause of how bad the food is here. read more

If I could give zero stars I would. I went in at 7:00pm on a Saturday night, and was told they were only doing online orders. I was okay with that, so I placed my online order, which included 2 bags of chips and salsa. Then the next order was done and called out. When the person came up to get their order, the guy that just told me to place an online order told her that they were out of chips and she had to call 1-800-chipotle for a refund. When my order was called, he told me the same thing, to which I asked why he didn't tell me that before I placed my order??? And the guy proceeded to ask me how he was supposed to know I was going to order chips. I kid you not; I can't make this up. Now I had to call for a refund, and spent 20 minutes on the phone for a $6 refund that won't arrive for 3-5 business days. On top of all that, the place where they were making the food was a freaking mess, and not a manager on site. I'll never go back to this location again, and if I were you I wouldn't either. read more

Took 40+ minutes to get me my mobile order. I placed it when there was barely anybody here and watched several people come in after me and get their orders before mine read more

The food is good but they will randomly go online only and not post anything about it so if you show up they will tell you you need to put your order online while standing right there. If you do order online good luck, every time I've ordered online I have gotten the wrong order. read more

Skimpy portions - when you have to ask for extra cheese & sour cream 3 times for 3 bowls that your paying $7.99 EACH for; this is Pathetic! They need to do it like subway does it so that NO 1 gets cheated! These lil kids they are hiring with lil hands can't grab a cup full of cheese to add it to the bowl. It truly takes two-three small punches to make close to enough cheese since in all there's limited chicken already! read more

One star is too many. I've never ate rice this crunchy before. Next to zero meat in the burrito. I do t think I've ever left a review in the past but this was so bad I felt obligated. read more

They are giving Teacher's free stuff for teacher appreciation week! Awesome! Avery is the best worker at this location! If he doesn't make your burrito, you've missed out! He is such a pleasant individual, and he deserves a raise! Thanks for the quality food! Lots of seating and natural light! read more

Chipotle Mexican Grill - Long lines! Fun Times! - Mexican Near Me - Xenia, Ohio