I'm a fan of Chipotle who is often disappointed in the service and delivery. I used to go to this location as I travel through Maine but haven't been a regular in years. Went here on a weekend around 2pm. The staff were all positive and attentive. No lines no waiting! They had all options available. Thus the 4 stars. Usually other locations are out of something no matter when you go. One of the rices. Guacamole. Fajita veggies. Something is always missing. But not here. Portions were great. The two negatives was that it was freezing in there. Turn on the heat. And no one cleaned any tables. Food on all of them. I'd go back to this one. read more

DO NOT COME HERE!! After a YEAR ago of a terrible experience (check previous review) i decided to give this place the benefit of the doubt and go again during lunch (3pm) This specific location DOES NOT CARE. Their employees DO NOT CARE. Management, DOES NOT CARE. They allow their employees to do the most half assed work, over charge, or simply not even understand english. The place is ALWAY a mess, and even when i went in, i was first in line... instead of taking my order, they all ignored me as the made mobile orders. When you finally get their attention, asking for a bowl is like asking them to bow down and kiss your feet. The simplest request are greeted by a person who looks like they would rather kill them selves then talk to a customer. This comes from the top down. Who ever is managing this establishment should be fired, and no, i will not "REACH OUT TO US DIRECTLY AT CHIPOTLE.COM/CONTACT_US" This copy and paste message you reply to every 1 star review should be sent to the department of health and safety instead. Fire your employees and start fresh, clearly what you guys are doing with DEI isnt working, and every customer ive spoken to in line agrees. read more

I have no idea how this Chipotle is still open. The place is filthy... food all over the floor and counters every time I stop by. These photos were taken at 4:30 on a random weekday when no one else was even in the store. The staff just stare until you speak first, and the few who aren't on their phones texting with their food service gloves on are chatting through their earbuds. I've already filed a complaint with corporate (like many others), but nothing's changed in over a year. I love Chipotle, which makes it all the more frustrating that the one near my home is so dirty and poorly maintained. It's honestly disappointing to see such a great brand represented this way. read more

Chipotle Mexican Grill - Dining area. - Mexican Near Me - Westbrook, Maine

ABSOLUTELY UNACCEPTABLE the staff here is absolutely incompetent they told us that they were out of chicken and rice but we could get it if we mobile ordered and then cancelled all mobile orders not even two minutes later (because they would be out of supplies for another hour) ten minutes later after we called corporate to get refunds they magically had all supplies once again. I've worked in service before and i usually give benefit of the doubt but it was actually some of the worst service I've ever encountered read more

I completed an online order to get an almost empty, cold bowl of food. It's wild to pay almost $17 for this, if the food wasn't also for my family I would have brought this back. If you order from here I'd do it in person and walk out on them if they don't serve you appropriate portions (like chipotle is usually known for). read more

Chipotle Mexican Grill - A nearly empty, $17 bowl of food that was cold and they had forgotten the guacamole. - Mexican Near Me - Westbrook, Maine

Probably the grossest chipotle I've been to. Pic doesn't do it justice. I kinda want to come back and spill food and sauce everywhere just to see if they would clean it up read more

Chipotle Mexican Grill - Dirty table - Mexican Near Me - Westbrook, Maine

Haven't dined in in a while and came for a late lunch. There was one other person in the restaurant. I ordered a burrito bowl with chicken. The person taking my order was mumbling as if she was on the phone. A few of the things that I asked for she didn't hear. I asked for green salsa on the side. she put red salsa in a small container. I then repeated that I wanted green salsa on the side and she poured green salsa all over my bowl. When I mentioned that I wanted it on the side, she stuck her hand in the bowl and pushed it out of the bowl and then gave me a side container. Incredibly disgusting and unprofessional. Based on this experience, unless I heard from management, I won't come back.. read more

This Chipotle location is absolutely horrifying. As I was waiting (20 minutes past my online pickup time) I could not believe how gross this place was. The tables and beverage station were all covered in trash and food, dirty boxes on the counters where they were cooking. An employee was wiping down the counter with a wet sanitizing cloth that was dipping into the food containers as he wiped around them. I'm currently pregnant and had to leave without my food because I was seriously concerned I was going to get sick if I ate here. I contacted customer support to let them know how nasty this place was out of genuine concern and they couldn't have cared less. It seems like it is something they hear and dismiss often. Very concerning. read more

HORRIBLE. Employees skimp on servings, are rude, and the place is disgusting. If you want good chipotle, don't come here.

The only guarantee at this Chipotle is they WILL be out of something, probably many things. That's if you're even lucky enough to catch them open at all. Totally unreliable; I never count on actually being able to get food here, which is disappointing. You definitely need a backup plan or two because they are very poorly stocked even when they are open. For a while, you couldn't even pay in-store anymore you had to order online. Last week I stopped by and there was a sign on the door that it was closed due to some safety hazard. They're just a mess. This visit I happened to be in the area and I was surprised to see they were open so I decided to give it another try. Of course they didn't have the first thing I wanted (hard tacos), so I moved to another option. No lettuce for a salad, either. Then, they didn't have the meat I wanted (pollo asado), so I had to switch it up again. The place wasn't super clean or organized. No napkins at all. At this point, I'm wondering why even bother??? Trust me, don't waste your time! read more

Chipotle Mexican Grill - Empty food containers; no lettuce, no guacamole, no pollo asado, no crunchy tacos, etc etc etc - Mexican Near Me - Westbrook, Maine

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I have found charcoal in my bowl at least twice. Then the meat tends to be dried out and the fajitas tend to be overcooked and mushy or barely cooked at all. The service is lousy. It's slow, and the staff doesn't seem to understand much. They are slow moving and just don't know what they're doing. The floors could use a cleaning. Sure, it's winter but still. Clean up. And keep the forks and everything else stocked. Options are limited. Lots of the time they're out of the different meats. They also mix the fresh guacamole with guacamole that is noticeably brown. read more

Chipotle Mexican Grill - Charred vegetables I found in my bowl - Mexican Near Me - Westbrook, Maine

Dirty. Every single eating area in this place was dirty. The floors were disgustingly dirty, tables had food droppings all over them. Not just one table! All of them were dirty and gross. Drink station had food and trash all over it. Empty juices, empty hot sauces. There were literally 7-8 employees there at the time and none of them thought to clean? Lazy! The only halfway friendly one was the cashier. Food was good but Good GOD! They are all getting paid to stand around talking and walking right past dirty tables and floors! The only place clean was the bathroom! How they pass inspection is beyond me. read more

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The worst Chipotle in the United states. It is REPULSIVE. Everything is filthy, the workers are EXTREMELY rude and trashy. there is food all over the tables and all over the floor. The food makes you PHYSICALLY ILL. I have food poisoning. Never ever ever come near this place. read more

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Ordered online, arrived after pickup time. Order not yet started. Staff scrolling through their phone, made eye contact with me multiple times and ignored me at register. I confronted the doomscroller who then left to find another employee. They argued as to who was going to make my order. No obvious manager or leadership directing crew. Very dirty. read more

Lady at front desk did not greet us, very poor communication, and was rude and added toppings without asking confirmation. VERY VERY DIRTY! With used napkins at drink station. Every table had food droppings on them. would ABSOLUTELY NOT RECOMMEND IF YOU WANT GOOD FOOD. 0/10 read more

What a crap show. Forgot the chips that were orders and also forgot the wraps in a kids meal. This place is the worst o would not recommend even if you were dying of hunger. Find a different place. Do not go!!!!! read more

Worst Chipotle I have ever been to. Couldn't believe the staff lazily walking around with zero urgency for anything. There is RARELY chicken or steak ready to go, and when they are not available you'd think someone would be working the grill trying to make more? Nope. Staff members work in slow motion at this location and they walk out of the back hitting vapes and just leaning on equipment openly on their phones staring at customers looking bothered. I used to work at the chipotle on marginal way and the standards were HIGH for us to have good customer service and walk around with urgency. I actually could not believe what I saw in this location . Disgusting, and vinaigrette is rarely available also. Never ever ever going back to this one. read more

Poor customer service. When they didn't have corn salsa out the women wouldn't restock it, claiming they didn't have anymore. 5 minutes later they restocked it. Do not come here. Drive the extra distance to go somewhere else. read more

Fast service, fully stocked, friendly staff, a little untidy though. Definitely prefer this location to the South Portland one.

I have been here several times and each time they are out of something. They close random hours and are never open when they say. I ordered on DoorDash the other day and they didn't have cheese (how can you not have cheese), so I couldn't get my quesadilla. It let me order on the app which was even more frustrating so I had to cancel my order and get a credit and not get my food. Then I stopped here for lunch a week later and they were out of chicken and steak. They have been out of tortillas before. Every time I go it is something. The drinking area is also not clean and they never, I mean ever have ice in the ice machine. I love chipotle and keep trying this place but everytime it doesn't get better. Super disappointing. read more

Understaffed. Very messy which makes me think of cross contamination and food borne illness. Line backed up. Out of the vinaigrettes. Portions were ridiculously light. Chipotle as a whole has gone to crap. The workers in the back are doing the best they can but the store owners and manager are not setting their team up for success. I'll never be back to this one. read more

Ordered food for delivery from this location. Paid 56.00. Our food did not arrive as ordered and paid for. No guacamole on the veggie tacos. Literally two strings of meat (barbacoa) on a meat taco I ordered. I kid you not. Husbands Barbacoa burrito had no guacamole (you pay extra for that) no fajitas, and no meat. How does this establishment get away with charging you for food you don't get? That's stealing! I want my money back! Shame on you! read more

Ordered thru the app. I ordered a salad half chicken half lto chicken. Extra cheese. No cheese with a clump of spinach on top. No polo asado. And why would they bother to let you know and offer to substitute? That's silly. Complete garbage. And I can't go back to get a new one and I don't like calling so whatever. Tired of these people not caring. Service terrible. Trash everywhere. People earphones in and texting. Sucks that every location near Portland is trash. read more

Chipotle Mexican Grill - Food. - Mexican Near Me - Westbrook, Maine

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Any restaurant that provides better service to those who submit an order online instead of the person in front of them is not worth visiting as far as I am concerned. I stopped by recently and they told me they did have any lettuce, grilled vegetables, chips or guacamole, that was all fine until I got up to check out and realized they had all of those items and when I asked, they told me they were only providing those to their online customers. Excuse me what? So I paid the same amount for half the items that they did have. I won't be back anytime soon. read more

This place is an absolute joke. They are constantly out of everything. The one in south Portland is just as bad. read more

Chipotle Mexican Grill - Mexican Near Me - Westbrook, Maine

Pros 1. We were able to order food 2. We have yet to show symptoms of food borne illness () 3. Staff showed up to work. Hard working kids appear to be making an effort despite the fact that today is gonna be another day filled with widespread failure and angry patrons. 4. Had Westbrook city water to offer thirsty customers Cons 1. Food handling procedures and hygiene protocol similar to a Lewiston crack house 2. Did not have tortillas 3. Did not have white rice 4. Fountain drinks? nah we got tap water and juice boxes to offer (seriously) 5. Willfully consuming food from this establishment yields feelings of disappointment in oneself and confusion as to your decision making. Used to love Chipotle but they just keep getting worse and worse. Chipotle is clearly circling the drain. read more

Total lack of customer service! The wrong order was delivered and when I finally was able to get someone on the phone they would not help me with refund or the correct order! read more

Stopped in with seven others for lunch after a sports event. We were appalled at how filthy the place was. Every table was dirty from other diners and the floor was cruddy. I tried to get someone to wipe a table down but could not get anyone to make eye contact let alone speak to me. After about 10 minutes, we finally left without ordering. Not sure how the food was and the dining room was too disgusting to ever go back . read more

Worst Chipotle I have ever been to. Only take cards or exact change and are ALWAYS out of something. Today it was tortillas. How does this happen? How does a Mexican restaurant whose burritos are nearly iconic not have tortillas? Also no spice. They must have also run out of jalapenos. None to be found in the salsa. No lids for the burrito bowls you had to buy since they were out of tortillas. Just slap a piece of aluminum foil over the top and hope it doesn't spill in the car. The food is not chopped or diced into normal bite-sized pieces. Some pieces are huge. And they don't offer knives, so just gnaw on it like a savage. And the staff must know their reputation, so they don't even pretend to care. Just close down. Stop teasing people into thinking you might be a REAL Chipotle. Never again. read more

Piss poor experience. Have left a review before, recently tried this location again. Waited in a huge line to be served with my partner and 2yr son. Watch the person directly in front of me order chicken for her burrito and the man serving her walk over and get some. When it's time for my order, I also order chicken, only to be told "it's for mobile orders only" by a female worker. No apology, no care at all. Excuse me? I just watched you serve it to someone else... I proceed to place a mobile order and it's forced to the OTHER location because they have it turned off. PISSED. Absolutely not acceptable. Total BS. read more

No vegetables, no change. We left when we discovered no vegetables since my wife is vegetarian, so what's the point? Don't know why we keep trying Chipotle's hoping they'll get better. After two years of chronic shortages, I'm ready to give up. read more

The food is good and affordable and the staff is mostly nice. One tip I can give is to clean the glass door often. It's always filthy and that leaves a bad first impression. read more

Ordered a chicken quesadilla with a side of rice, sour cream, and guacamole tonight. Didn't get any of my sides and they put literally 3 pieces of chicken in the quesadilla. I would be embarrassed to serve that to a customer. read more

Chipotle Mexican Grill - "Chicken" quesadilla with 3-4 pieces of chicken in one corner. - Mexican Near Me - Westbrook, Maine

Yas queens!!!! This restaurant absolutely slays! The food is so moist, tender, and succulent! The inside is so aesthetic!!! Oh my gosh! I felt like I was served by angels! read more

Chipotle Mexican Grill - Me - Mexican Near Me - Westbrook, Maine

I can't begin to describe what a mess it was at 3:15 on Oct 25 th. the server could not, or would not understand English. horrible manners. would not even acknowledge me as a patron. she had to go to the back and grab the woman I. charge, who also wouldn't look at me. the layer woman tried piling more and more chicken into my bowl - then salsa which I didn't want - I gave up. if you are the owner reading this, and I hope you are, you have a horrible manager and staff. and the lack of cleanliness in the place was about the same as the staff. you are going to find people will be staying away from this mess - and also they pile the food so high you cannot be earning any profit. those employees don't care about us, the customers, but as importantly they don't care about you, their boss. read more

I went to Chipolte Westbrook Crossing yesterday. Entering the restaurant, the tables were dirty and the staff behind the counter were having a good time versus working. When I paid for my food, I asked the cashier if he was going to place it in a bag for me; he handed me an empty bag to do it myself. Perhaps management should consider a staff training day on customer service. read more

front doors are locked at 1:20pm on a Wednesday? no signs on the door indicating anything about being closed early, or why the front door might be locked. read more

We LOVE Chipotle - but this location fails consistently. More than once I have ordered a salad through Door Dash and it comes with less lettuce than what would be on an actual burrito bowl. Just a bowl of toppings. The staff is rude. They even will close in-store orders and only take online orders. They can't get orders right. It's just simply a disappointment. Do better. read more

This is the most disgusting chipotle that I have ever been to. They were out of so many things. The floors were dirty, the line was nasty. The people all looked depressed. I was just awful. This location should be shut down. read more

I never give a business reduced stars based on customer service because I believe it's about the food but I am making an exception with Chipotle. Thier food is 4 to 5 stars but bringing the raring down to 1 star because everytime I come here, I order online and it says 20 minutes. I show up 25 minutes later and see 50 people inside waiting for an order. There is no system and complete chaos everytime unless you want to order Monday afternoon at 3pm then you are good. read more

Chipotle Mexican Grill - Doesn't look too bad but there are 20 people behind me and 10 outside. The worst. Nothing different 6 months later. - Mexican Near Me - Westbrook, Maine