DO NOT ORDER FOR PICK UP they have screwed up my last three orders, something is always missing. They are happy to give you free or additional for the trouble, but is SUPER annoying especially when your 4 year old was really looking forward to a juice box or chips. Food is good, store is always clean, and the staff is friendly, just need to work on their order fulfillment skills. read more

This place is a joke! I swear they give you less meat by the day. You have to order double meat just to get a normal sized portion. And then the employees get annoyed that you have a problem getting 9 pieces of steak in your bowl for 15$. Actually crazy place has gone down hill. read more

Had the burrito bowl combo of chicken. Food was delicious. The service was good, they got the order correct and had enough food to share with my daughter. From whati could tell the restaurant was very clean. Floor was clean and no dirty tables. read more

Order online and get a free upgrade to kid's meal. Closer to a baseball than a softball read more

Chipotle Mexican Grill - If you order online, they'll upgrade your burrito to a kid's burrito. Note: I have dainty lil hands - Mexican Near Me - West Caldwell, New Jersey

Me & my cousin went in for the BOGO, on the website it says 4pm-closing and they close at 11pm. They said the BOGO ended at 8pm & got charged for 2 bowls at 8:02pm. If they told me it ended at 8pm I would've gotten one bowl. Me and my cousin got charged differently from a one minute difference. She got charged at 8:01pm. When my cousin went to go say something to the cashier, she looked mad & had an attitude not very professional.. Why would they advertise if they wont deliver it? read more

Chipotle Mexican Grill - Mexican Near Me - West Caldwell, New Jersey

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THE SERVICE IS SO BAD!! I only come here with my grandchildren because they like the food. So disgusting in the store, and workers are very unfriendly. Do not recommend this location. read more

Nasty. Servers cruel and have attitude. They were out of rice, beans, and chicken. How tf is a chipotle out of those things..... I went back later that day and I got my usual burrito. There was a line of customers returning their food because the rice was crunchy. How THE HELL IS THE RICE CRUCNCHY. The worst is, when my son wanted chipotle, I ordered online a bowl for him. I went to the store to pick it up and it came out half eaten with a tiny burrito and bugs and maggots. read more

Chipotle Mexican Grill - Picture of my sons bowl - Mexican Near Me - West Caldwell, New Jersey

Honestly if you are in the area...this is the ONLY good Chiptole around. They dont skimp on the bowls or burritos ( if you go in person) and the staff is always friendly and kind! For how busy it constantly is the place is kept pretty clean. Portion sizes are good, always fresh, no complaints! read more

Ordered (Door Dash) 2 items and both disappointed with: 1. chips & guac - they sent the guac but not chips? 2. Salad - the greens were wilted and old, and the salad dressing? well I can say 'what salad dressing?' I can't believe they put a few drops or maybe a teaspoon in a cup and think that's appropriate. Probably won't go or order from here ever again. Used to enjoy the food, but the last 5-6 times there is always something wrong with my order, whether it's in store or door dash. They just can't get it right anymore. read more

Chipotle Mexican Grill - What salad dressing? Honestly, who thinks this an appropriate amount of dressing? - Mexican Near Me - West Caldwell, New Jersey

Where's the meat? Wife & I both order Chicken burritto bowls, both had almost zero chicken, but loaded up with a ton of rice, C'mon Chipotle West Caldwell, you can do better than that ! If I lived closer I would have returned them. read more

Do not visit this location. Absolutely worst service ever. Ordered for pick up, food was ready 20+ minutes after selected time. Mind you, they were out of white rice and veggies (fajitas). How in the world is a business like chipotle going to run out of white rice! This is also peak lunch time (1 pm) on a weekday. To top that off, the entire order was cold. read more

Are u kidding me, $22 for a bowl of rice with 2 meats. I asked for a bit more cause it look like a kids meal.... No wonder the CEO left... Sorry, it's a refusal..... SMH! read more

Over and over they mess up the meal. forget things. small sizes. If they sucked it would be an improvement. read more

Flies in the store , meat was very salty paid 20$ for overrated salad that wasn't worth 5 dollers . No pleasant interaction with employees.

This chipotle location was extremely stingy with portions. Probably the worst out of all the chipotles I've been to. Recommend that you take your business elsewhere read more

Wow I am so ashamed of this location's Chipotle. How is it not shut down or improved by the franchise? I am so embarrassed to be a shareholder of the company. The restaurant is literally dead and the place is dirty as if it's a restaurant from the city during peak busy hours, except it's not. Ordered a chicken burrito from the app and it took them forever to make even though there were barely any customers here. Lettuce etc all over the serving area, and tables completely dirty. Worst part: the chicken burrito was freezing and guacamole unevenly spread. How is it possible that the burrito is ice cold? I've never had a chicken burrito this cold. read more

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the employees rude asf give no food in bowls. trags i hate it here. they never shut the bowls so when i shake it spilt. come here if u want a bad experience read more

Hispanic older woman touched money and then tried to make burrito. Six women in the front area and slow line. Three women literally just standing by cash register talking. One woman mopping. An African American woman was the only one truly working. She had to nudge and remind the older Hispanic woman who kept socializing to do her job and do the second part of the order. There were at least two people cooking. The owners are trying to have enough staff so this place runs effectively but with inadequate managers that let staff hang, talk and play with money... while handling food. The woman who might have been the supervisor let them. Some guy sat at a table dividing money both bills and coins. He then went behind the counter took chiplole containers used for guac and gave to the employees who were behind the counter. The one who was making my food opened it and looked at it and touched the bills. It was very odd. I had to ask the woman who touched the money to change her gloves when she got to me. She already made others food without changing cloves. The guy then got on line. Very insanitary and behavior that I would not want going in my restaurants management should get better managers and employees. With all of those employees the place should have been running like a smooth machine but nope nope .... My fault for giving this place a chance. read more

They are the worst chipotle I've ever been to it used to be decent about a year ago it has since went down hill. The place is filthy all the time and the workers attitudes are even worse . read more

Trash... I tried ordering my BOORITO $6 meal and it didn't work once. After trying for 2 and a half hours it told me I had attempted too many times and that I could order as a guest. Oh please... I know it's a scam when I see one. The website and app didn't work at all and tried getting me to pay full price on Halloween. As a hungry D2 student-athlete, I am constantly looking to get my protein and calorie intake every day. Too bad Chipotle can't be part of that journey. I'm going across the street to Panera to get some specials. That avocado is no longer my friend... telling me there's a pit... my gosh. Peace! read more

Chipotle is chipotle. Not too good not too bad. The service was quick and workers were on point. read more

Chipotle Mexican Grill - Mexican Near Me - West Caldwell, New Jersey

Disgusting. Food is not hot - but soggy, strange tasting. Hopefully the the health department gives this place a thorough inspection soon. Chipotle is generally subpar "Mexican," I get it. But this place is rock bottom. Avoid. read more

This Chipotle location used to be great, but it really has been awful the last few times I've been here! The last time I was here, they had my mobile order sticker on a completely different order. I got home and realized it wasn't my order and when I called they didn't even answer the phone. This time, I had to wait 20+ minutes past my promised time on the app. The portions are small. The food is cold. Go to a different Chipotle in the area DEFINITELY! read more

The worst. Every time I try this one in WC I'm reminded why I should just go drive further to a different chipotle. They really need to get their management some training. They are always out of ingredients and the trash cans are always overflowing. I just watched a lady speak with the manager, and all the excuses were pitiful. there's no excuse. come on chipotle you could do better. read more

I have been to many Chipotle stores over the years and I generally have a good experience, but not this time. When my son and I arrived last Sunday we were met by a female counter who could not have delivered less customer service. We had to ask for assistance though she was standing right there. She looked past us but not at us. She never greeted us and spoke so low as to be misunderstood. When we finished paying she walked away with out thanks and did not even move the meal toward us. What a horrible client experience. We won't going back. read more

I am so upset and unsatisfied, the workers are inconsiderate, and do not think things through. First, I came to chipotle after waiting all day, was very excited to get my favorite food. When I went up to order, they told me they were out of sour cream, lettuce, and cheese, and of course, those are the only things I add to my bowl besides rice and chicken. I ordered rice, chicken and guacamole because there was nothing else and I drove all the way and was so excited and to make my depressing bowl a little better I asked for chips and that's when they told me they were all out. so I paid $12 for absolutely nothing and it tasted so bad. I was so upset with all of this. What happens next is when I went up to get napkins five minutes later and I see sour cream filled to the brim, lettuce is completely full, cheese is overflowing, and to top it all off, three girls in front of me with bags of chips. I am so frustrated because if they would've told me they could restock in just five minutes I would have waited and I even would've waited 10 minutes, but no they did not think to tell me that but they let me order my bowl and didn't come up to me or say anything or let me know that they did restock shortly after I had to order such a terrible bowl. my issue is that this has happened several times where I've came to chipotle and they told me they were out and restocked very quickly after but that's usually only with one thing, this time it was four things. Chipotle please tell your customers if you're out of something that they could wait five minutes to get it I guarantee you they will wait that five minutes to get what they wanted. I wish I went to Chick-fil-A instead, the service, workers, and establishment are so much better, this would never happen over there. read more

love this chipotle! Scarlett is the best she remembers my order every time I'm there and provides great customer service!

A restaurant that has three stars is a restaurant that I trust. Yelp has way too many fake reviews so any person with common sense only reads the 1 star reviews. Honestly, I have eaten at way too many bad restaurants that have 5 star reviews. It's a shame too because I love food but good restaurants are very hard to find. Chipotle is a chain restaurant but I trust the standards and the food. Sure it's not the greatest but chain restaurants are consistent. You know what you're going to get. read more

Staff was rude, food was cold (although not bad). Not the worst experience I've ever had but it's honestly up there

Don't bother trying to reach the store, corporate or delivery service for orders. I got the text at 10:50 am all is good, check the link when order is late states order canceled. Contacted Chipotle corporate referred me to delivery service who referred me to store that does not answer the phone. The order was for 25 people. Not a cheep order and the payment was processed. read more

This is the most dirtiest chipotle I've ever seen in my life. The employees act like they hate their job. And seem to be confused on what's on their own menu. I guess because they have a college nearby they can be extra shitty. read more

Somewhere along the line, things went way downhill at this location. Ordering online, when I pick up my food, the containers look like they were stepped on and have less than half a bowl full of food. Not getting anywhere near your money's worth and then it looks defective. Plus the order is wrong most of the time. I have had enough and will not go to this location anymore. read more

Very disappointed in the food. Ordered 3 soft tacos with steak and cheese, hardly any cheese or meat. Very sad looking and not very tasty. Also ordered chicken quesadilla which was not very good. This place was good a few years ago now not. Will not order from this location again. read more

I was very disappointed at this Chipotle. My son asks to have Chipotle for dinner last night so we went and got two orders of chipotle, One Chicken Bowl and the the other steak bowl. My son had the chicken rice bowl. At 4 Am in the morning he started vomiting. Thought it would be a short episode but it's already 7 Pm and he's still vomiting. The cleanliness of the food seriously needs quality control. read more

I've never written a bad review in my life but I felt that it was necessary after going in to get lunch today. I went up and started my order and the girl behind the counter gave less than a scoop of rice which... whatever I'll live... but I asked "can you put a little more rice please?" And she said no and I was taken back but I said I didn't mind paying for extra it wasn't a big deal. She then said no it's fine and we went on. The next girl wrote chicken and guacamole... I had only gotten chicken. The girl ringing me up asked if I got chicken and guacamole and I said nope just chicken. She looked at me like I had two heads. If you're gonna up charge someone at least keep it consistent. I felt like they were trying to rip me off for asking for the bare minimum. I will not be going back to this location. read more

I'm not sure if this is some conspiracy by U.S government or by the Chipolte elite, but they are always missing something in my pickup orders. Numerous times have I ordered extra guacomole or chips and it has intentionally been left off. Then I ask for it as I have paid my fair share and the workers have the audacity to act like they are doing me a favor! One time would be understandable, but this has happened so many times. If i ever order from here I make sure to check every single item before I leave because there is a likelihood there will be something missing. read more

got a bowl and was barely filled. not even a full bowl of rice and for the price I'm paying that shouldn't happen. AND I used a gift card. CAN I GET A REFUND? this is ridiculous especially if I eat here on the regualr. I am just overall disappointed. let me know if anyone experienced this. DO BETTER CHIPOTLE!!! read more

I used to work at chipotle and I know how it is but his place is TERRIBLE. I ordered 6 tacos and they gave me HALF of the regular portion size for meat. had 4 people in line and only one person working the line while everyone stood around. 31 dollars for 6 barbacoa tacos and no drink or sides. None of the tables were cleaned either. Don't go here read more

Worst service ever, workers don't care about their jobs they are lazy and their attitude is insane. Also the whole atmosphere of the place is dirty honestly would not recommend unless you like dirty food ! read more

As we live in Livingston, my family and I normally pick up from the Chipotle at East Hanover. Given the East Hanover location closed early this Sunday, we decided to pick up our order from this Caldwell location. For pickup, I ordered a steak burrito, and my sister ordered 2 salads - one for her and one for my mom. I made sure to order "extra rice" for my steak burrito since from personal experience the burritos for pickup tend to be smaller than from ordering in person inside the restaurant. Thankfully my sister took a look at the order when we received it, because the steak burrito I ordered was the smallest Chipotle burrito I've ever received in my life (even though I had ordered it with "extra rice"). It was so small that we sent it right back to the kitchen for them to add additional rice to it. Unfortunately, my sister and my mom didn't take a look at their salad until we arrived home. Long story short, there was barely any lettuce at the bottom of the salad bowl. The portions were so ridiculously small that my sister will be contacting corporate to try to get a refund. We feel like we got scammed. read more