I remember I had vowed to never eat at this establishment, when more than 20 people had died from a hepatitis break out at chipotle in 2008! And than over 700 people fallen ill due to the E.Coli outbreak in 2018 . It just seemed too risky. Now working In the food industry for over a decade, I understand how as workers we can unintentionally fall short sometimes. And it can even be things that our out of our control such as recalled products from the vendors that we purchase from. So I had my first meal from chipotle and i must admit , I was impressed and enjoyed it. Thanks to TikTok , my daughter had been begging me to take her to chipotle. I finally gave in. She got a bowl with rice and chicken and all the works . I'm not big on rice ; so I decided to get a salad with steak and chicken and all the works. My salad was the bomb and I can't wait to go and get another. The location we visited was busy . So either others were there because of TikTok as well , or they simply already knew that the food was delicious. Majority of the clientele were in work out clothing , maybe because of the planet fitness next door or because of healthy eating habits, idk!! The line was pretty much out the door , but they staff did really well getting people in and out effortlessly. The staff were friendly and helpful despite the level of business. Minus the girl at the register. She seems annoyed, And pushy . Being that it was my first visit I was unaware of somethings, and when I was asked a question that I didn't understand she got annoyed with assisting me with answering it. It was no biggie and I didn't hold that small mishap against the establishment. One thing that didn't sit too well With me was that the guacamole looked a little old and I should have trusted my first thought and not had any added To my salad , because I did wake up with a very upset stomach. Fingers cross that it was nothing serious. The chips were fresh and tasty . They paired well with my daughters bowl. I highly recommend this establishment and plan to return for another salad soon . read more

Chipotle Mexican Grill - Chicken steak salad - Fast Food Near Me - Waxahachie, Texas

This location is filled with nothing but bad attitudes and kids that don't care about their job, Out of everything we came looking for the food items weren't available and not offered if we just waited a minute. 3 out of the 5 proteins were an option. My bottled soda is lukewarm... $33 would have been better spent at Texas Roadhouse. Chipotle has officially gone down the drain. read more

Chipotle Mexican Grill - Poorly rolled leaky Build Your Own Burrito - Fast Food Near Me - Waxahachie, Texas

The food was good. The service was friendly. The prices are higher than I would prefer them to be but not horrible. The location was clean and well kept. The atmosphere was fairly quiet. read more

Chipotle Mexican Grill - Fast Food Near Me - Waxahachie, Texas

So we've been to This location a few times and never really had an issue. We order a catering order a few weeks ago and decided to order another one today (3/6/26 at 5 pm). So the first time we enjoyed the whole experience. Everything was great BUT this time around we didn't even get a lot of chicken. The only reason I'm giving them a bad review is because when we did this catering order it came with a pack of tortillas. The bag says to microwave the whole bag. So we did. I gave my kids all a tortillas. After taking 4 tortillas out there was a BOX CUTTER inside between the tortillas. Not only is that a wtf moment it's not sanitary and I microwaved this. So now the tortillas might have radiation since it's metal. I took the tortillas away from my kids who already eaten half of their tortillas and threw it in the trash. I called the store (which I found out you can't even reach them for anything ). We ended up calling corporate about it. They said they'll eventually have someone call back to discuss it further. Waiting for their call. Let's see what happens. But imagine if one of my younger kids got a hold of it without me knowing because you know it's TORTILLAS and they get hurt. Idk. I'm very unpleased and disappointed in the quality of this order today. Chipotle please do better. read more

Chipotle Mexican Grill - Fast Food Near Me - Waxahachie, Texas

All 3 times I've come in to this place it's been a filthy mess. I don't even sit in because the floors and tables are dirty and not wiped down. Oh, and they skimp on your bowl's. That's a wrap, won't be back to this spot read more

They fully forgot the guacamole on my VEGGIE bowl?? I also my queso? I tried to call and or talk to the pepper bot but it literally just told me they can't compensate me but I placed the order online for a veggie bowl with guacamole and got neither in my bowl? terrible customer service... I don't live close so I can't just go up there today and ask for at least my guacamole. read more

Please remind Kimberly she doesn't get paid enough to follow ppl to the fountain drink station to make sure they are getting water they asked for. I asked for a water cup to get water and that's exactly what I did! read more

I am sitting outside the restaurant and my experience inside was horrible. The store was FILTHY! The food was dried up. Two people left ahead of me and decided on the location in Red Oak. I have frequented this location several times with no issues but today was the pits! read more

Worst chipotle I've ever had. Once the female manager realized I made an online order, she made sure she used old guac. My family got food poisoning. I think she's racist. read more

The portions are a joke, half bowls with literally 4 strings of meat. This is the most stingy chipotle I had ever visited.

The food here is good but the service could be better. I always take my order to go for my daughter and she says it's yummy but it's like pulling teeth when I ordered and the portion size on the chicken depends if the container is full or almost empty. read more

Chipotle Mexican Grill - Fast Food Near Me - Waxahachie, Texas

Seen a few negative reviews but ive never had any poor experiences with this location. Ive always got what i expected and the food was fine.

I made an online order and the portion I got was so little. The steak meat wasn't even cut. I got bean juice... didn't even taste like chipotle. Wouldn't recommend this location. Zero stars. read more

do not order your bowls to go from here unless you want to pay the full price for half the portion and they do this everytimeeeeeee! read more

Chipotle Mexican Grill - to go burritto bowl.. - Fast Food Near Me - Waxahachie, Texas

Last couple times I've come here I've ordered double meat. And they lazily scoop the smallest scoops imaginable. Now I payed double for a bowl with regular meat. Just seems inconsistent and overpriced. Easy fix for this problem would be a scale where they measure 4 oz. And if you want double. They put 8 oz. Til then I won't come back. read more

Becoming more and more difficult to patronize this location. Food is always mediocre or worse. I probably order a few times a week most weeks and food is rarely good. Management really needs to motivate the crew to take more pride in their work. Management could probably use some motivation themselves to take more pride in this location. I've been eating Chipotle for nearly 2 decades and have visited several locations that are so much better. read more

The food quality and and portion suck. I am so disappointed that I took my family there to eat and the server acted like he couldn't give us adult portions or rations or like he couldn't hear me say can you put another scoop of rice in the bowl and for what I paid for I literally was robbed. I don't think I'm going back to chipotle Waxahachie ever again I'm just disgusted with the service the lines the food quality not good at all. read more

Food was fair. Only approximately three tables had people setting at them. All the other tables except one was dirty.

Chipotle is always a welcoming stop on my regular list of eateries. I will order a salad or veggie bowl take-out 2-3 times a month. I must add, often times chipotle is out of items, not an issue, all is forgiven. But Today, with Chipotle newly marketed plant based chorizo I was expecting this location to have this done right! To my surprise this plant based chorizo was super dry, only a few crumbles in the bottom of the pan, when I placed my order with an incredibly attentive black guy at the order end. He even asked for more plant based chorizo to be added to my bowl since I was given half a spoon full on top of my black beans. The lady for which he asked for more chorizo to have added to the pan asked if I wanted a double order of meat. Really a double order? No ma'am, just a regular order of fresh chorizo. Not this over dried out "brown to burned" plant based chorizo meat received in my bowl. She should be ashamed. She said that this pea based Chorizo is suppose to be dry. Again, really?? Dry and burned until brown to black crumbles remain? If anything, I would have expected her to say the chorizo is too dried out to serve, we should toss this plant based chorizo meat OUT; not up to our standards... But instead I was charged for double meat $3.75 in addition to my bowl for $8.70, all totaling $13.48. Perhaps she confused the plant-based pea chorizo with the black beans already placed in my bowl. Sadly, I must agree with other reviews here in their assessment in a decrease in quality. read more

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SMH. I'm not sure management is listening. Today i ordered 3 kids quesadillas (cheese only) and got only tortillas and no cheese. C'mon chipotle! smh. We decided to go to the store, get cheese, grind it up, and heat them up ourselves. Thanks, but not really. read more

Chipotle Mexican Grill - Fast Food Near Me - Waxahachie, Texas

Worst service ever . They never have cilantro white rice , and the brown rice sometimes is undercook . Also they get mad at the customers when they run out of items. Kitchen , line and dining area are mis the of the time a mess . Staff are unfriendly. read more

Worst chipotle I have ever been to. If I pay for a meal then I expect them to include every part of it. And the tech support is even worse. Can't contact a real person It's just an AI assistant that gets you no where. read more

Chipotle Mexican Grill - Didn't receive sides - Fast Food Near Me - Waxahachie, Texas

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Love the food at chipotle but this location is managed terribly. Orders always messed up and no one ever seems to care. Wrong food in the bag. If you want Chipotle use a different location! Very frustrated ordered food for delivery, delivery person is given the wrong order and returned to this location to exchange the wrong order for our order. Unfortunately they gave our order to someone else and refused to make our order unless we paid for it a second time. Jazmin the manager said she understood what happened but said it was company policy not to re make the food. So now it's a battle with DoorDash:) Follow up Chipotle says to contact their support team which is a ai assistant. That just goes in circles with you. read more

Ordered the chicken honey bowl and there were 2 tiny pieces of chicken. Tried to call but I was getting a bot, I'm so disappointed if I wanted a veggie bowl fine but 2 small pieces is unacceptable. read more

I forgot what a terrible job this location does and made the mistake of going in there again last night. It had been 6 months since I'd been there, and immediately remembered the "I hate my job" attitude of one of the guys working the main station. For some reason he is still employed there. He can't even hide his expression of how much he loathes your presence. Unfortunately he wasn't the only one. The guy next to him, who thankfully doesn't give you the evil eye at least, still is putting in zero effort. Every item I asked for, I got the smallest portion possible. Like, 11 pinto beans? My wife's burrito bowl had 8 or 9? I asked for more and got the most annoyed look. Then the same thing repeated at the meat. Barely a side of the spoonful landed. At the end the burrito bowls were barely halfway full and I had the worst case of buyers remorse as I pulled out my debit card. You feel like you're being scammed paying for what just happened. I had to spend so much time begging for them to reconsider the pathetic portions they were putting into each entree that I didn't even realize they completely skipped the salsas until I got home. My whole family had food with no salsa. $60 for this sad experience. We used to get Chipotle every other week when we lived elsewhere but getting ripped off by this location multiple times has brought that to an end. I can't believe I made the mistake again last night. read more

Every door dash order is wrong!!!!! They are terrible! When you have a specific order and don't get what you want it ruins your whole meal! read more

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This is the second time I've gone here in the last couple months, and each time it's the same outcome! They never have vinaigrette dressing! How do you make it in the store and not have enough. None of the workers looked interested in making any either. They offered me some concoction of sour cream and hot sauce mixed together. It was absolutely disgusting !Definitely my last time spending money here. $18 for a meal! I'll go over to Chili's next time. They have a similar bowl for much cheaper.‍ read more

The workers are always rude asf every time I go in, they never have chips but always have attitude. Do better.

I waited 35 minutes for the smoked brisket last night When I got home my husband and I felt the meat had a weird taste so we picked the meat out and ate around it.. Now we have food poisoning and been vomiting all day! I won't be going back here ever again! read more

Chipotle is NOT what it used to be I keep hoping things will return to what it used to be but after today and after over 25 years of being a loyal customer. I am done! They have lost every ounce of quality. Food tastes terrible, always cold, dining room are always dirty. Workers seem miserable and therefore make you feel like an inconvenience. I hope that Corporate understands how this is not just a "one-off" either. This is all of them. Time to find a new option. read more

Every time I come they prepare my order wrong and never add utensils on mobile orders even when requested.

This staff needs some training. Just be nice, be consistent and at the end of the day, your serving food not diamonds

After all these years, finally decided to try Chipotle for the first time and this is the closest one..... Probably will not be back.... The place is cramped and did not look or feel clean. The guy who prepared the food was great and the only reason it got 2 stars. Told him it was our first time and he explained the items to us.... but the cashier wasn't too friendly and the chips were very stale and we threw them away once we got home. There are several similar restaurants to get fast Mexican food in Waxahachie and Chipotle ranks very near the bottom IMHO. read more

I ordered a double rice beans and steak bowl and they gave me litterlly less than a single order like come on and the customer service was terrible I was talking to them and they just hung up on me when i was talking about my food being cold like come like someone else said be nicer you're serving burritos not diamonds. read more

Came in tonight, I ordered 4 different things. I was fine until the end of when I just complained that they rush through people and it's hard to focus on one meal when multiple people are making things and that they need to be more aware that it's confusing to the customer when multiple people are asking what goes on what, all at the same time. The reason for my 1 star is simply for this one girl who "claimed" she was a manager but I think she was lying. She was black, tall, braids in her hair, looked like a high schooler if I'm being honest. I've seen this girl in the past being rude when I've come in previously to the workers so this doesn't come as a shock to me that her attitude towards me would be any different. She wasn't wearing a name badge again, shocker or I would have blasted her name all over this. She was extremely rude and flippant. She had no idea what was going on but totally had no problem inserting herself right into the middle of my complaint and instead of offering good feedback she simply was defensive and said in a snarky tone "you can't be mad at us for doing our job." Honestly I don't think a manager would have said that. I said them doing their job had nothing to do what with what I said. Long story short, this "women" if she is in fact a manager needs to be fired or if she's just a regular worker she should have already been fired. Extremely unprofessional and instead of offering good feedback to help the situation she instigated an argument that went further than it needed to be. I got mad because I felt like the in the past they have rushed so much that items got on the wrong thing, or the workers are just not listening, and when I ordered a cheese quesadilla I thought it would be the bigger one for $5 but instead they just made this dumb half small tortilla one that I noticed at the end when I was checking out. Then when I asked about the bigger one the "manager" girl argued back saying it was a meal for $10 and that's why I was annoyed. Why is there a $4.95 quesadilla if it's not something you offer? She just didn't know what she was talking about and she was trying to make me look like the bad guy but the issue is she was so concerned with looking cool by arguing with me to really help the situation. Shes a bully. I was with my toddler and when I leave the store my toddler says "that girl was a bad girl!" So clearly when a 5 year old notices you're mean there's a problem. Oh yeah not to forget to mention that they totally forgot to put my side stuff and salsas in the bag. Typical. read more

Chipotle Mexican Grill - Fast Food Near Me - Waxahachie, Texas

So I had to order delivery, normally I don't but I have kid here today so, delivery took a little longer than normal, not the drivers fault , when I finnaly got my order a kids quesadilla and a bowl, the quesadilla is tiny, more of a taco with some cheese and meat, the bowl however is my big issue, the quesadilla had more meat in it then the bowl did (see photo). I tried to call the place for almost 15 min as I can go march in there and as what is up, be aware they don't really care about the delivery orders it doesn't seem, read more

Chipotle Mexican Grill - Top is all the meat in the entire bowl - Fast Food Near Me - Waxahachie, Texas

This place needs to be closed down and hit the RESET button . The service and management is beyond poor. The place lacks supervision in the worst way. The young kids aren't taught proper food handling skills. The kids don't wipe counters down as they are preparing you food. This again goes back to supervision or lack their of from the managers. I don't blame the kids I blame the owners and management at this location. They seem never have all the items you need. I bought queso today 6/13/22 that was absolutely spoiled and i expect a lot of people to be sick from eating that garbage. They won't do refunds when orders are messed up and I will never ever again give this place another dime and if you're smart you wouldn't either. If you're reading this review I suggest you really take this serious. read more

My wife went in this evening and tried to order but all the employees were just talking to each other. There were people behind her and they never even took their order either. She waited and waited and tried to order but they continued to talk. I had to give this a 1 star but if I could I would give it zero stars. If there is a line of people waiting to order, then the employees need to stop talking and work Instead of keeping people waiting. She walked out and we will not be coming back. read more

i order a bowl with chicken and they made me pay for a steak bowl and i didnt even have any steak in my bowl never coming to this chipotle again i wish i took a picture but i forgot to read more

Ghetto employees. The restaurant is a disaster, they don't greet anyone, they don't make eye contact, I asked what my total was and the young rude little girl just pointed at the screen and walked away. They apparently don't have mouths to speak..... read more