Worst service at a DQ. Line at drive thru was long so I went inside. Horrible mistake. Horrible service full of excuses and no real concern for customer service. I wish I could give them a minus two stars for the service. One person took my order and then proceeded to walk past me a dozen times while I just waited. Oh yeah. I ordered one small dipped cone. Ridiculous is the only word I can think of to describe what I just went through. No worries for I will not be back to this location unless I see a under new ownership and management sign posted. read more

Not sure what all the bad reviews are about. It's DAIRY QUEEN! Delicious, greasy food. Amazing ice cream treats - HELLO BLIZZARD!! Shop is located off 287, pretty convenient in Waxahachie. Staff was quick and friendly. Got my Mint Oreo Blizzard out very fast and perfectly blizzardy! It's not 5 stars cuz it's just DQ but it's still decent food at a great price. read more

The service at the Waxahachie location was the best during our trip there yesterday - Thursday Feb 26, 2026. The employee behind the counter was so nice to me especially. Our grandkids have a super early school lunchtime (10:55) and I wanted to surprise them with lunch at their elementary school before our visit to their annual book fair. It's hard to find a takeout restaurant that serves lunch before 10:30. This location opens at 10 and was very accommodating to insure the lunches were ready in plenty of time for me to make the trek to the school and get through the school security vetting process on time for the lunch period. The wonderful employee behind the counter even packaged their small ice cream treats in a plastic bag with ice to keep the ice cream sandwiches from melting as I forgot to bring an insulated cooler. I ordered one each of the kids hamburger, grilled cheese and chicken strip meals for our three. The two 5 year olds and 8 year old ate every bite of their lunches and said it was delicious. Thank you for being so awesome! read more

Dairy Queen - Excited DQ Waxahachie customers! - Burgers Near Me - Waxahachie, Texas

i just waited in line for about 15-20 min. by the time i got to the window, the lady almost handed me a completely melted, messy blizzard. i asked her for it to be remade. she came back with the same blizzard with a lid. i wasn't able to eat it in the car, it was insanely messy. i drove 5 min home, and had to put it in a bowl. i just paid $6 for ice cream soup thats horrible. never going back. read more

Dairy Queen - Burgers Near Me - Waxahachie, Texas

If I could give zero stars, I would. We waited 30 minutes in the drive-thru only to be handed melted Blizzards--you know, the one thing DQ is supposed to get right. Spoiler alert: they didn't even try to do the upside-down thing because they knew it was soup. As if that wasn't enough, we opened our meal to find a sad handful of fries that wouldn't fill a toddler. For the price we paid, I expected a meal, not a side of disappointment. This wasn't just bad service--it felt like a prank. Get it together, DQ. Do better or just stop pretending you serve food. read more

Service is always slow and the food is subpar at best. The blizzards are never cold enough to flip over.

$16 and change for a burger combo from Dairy Queen?!? Half the time I go to DQ I know it is a gamble and it will either be really great or really bad. Today it was 'ok'. The price on the drive through board did not match the combo price on my receipt. Fast food joints need to match this price hike with an increase in quality or I'm going to start making pb&j sandwiches at my house. This just isn't worth it. read more

Wish i could give zero stars this place is terrible! 16$ for what was supposed to be 4 piece chicken strip meal with fries. Came with basically 4 mcdonald's size chicken nuggets and a handful of fries. Pathetic. read more

Dairy Queen - a box of fried chicken and french fries - Burgers Near Me - Waxahachie, Texas

New pecan turtle blizzard is truly a wonderful addition! Isabella is a great addition to the staff and we appreciate her thoughtfulness. Clean and friendly appearance. read more

Ate in, it was terrible. Service was fine. The order was completely wrong. The food was awful, even the fries. So bad my kid couldn't even stand his blizzard. Threw everything away. Place was clean. No more. Yuck read more

Wow! What a MAJOR disappointment!! We've eaten at Dairy Queen's literally from coast to coast and border to border and this place is one of the three WORST we've ever been to! The service is so slow the burgers were cold before they got served. The place was dirty and everyone seemed to move in slow motion. Is this the NEW NORMAL for dining experiences? read more

No chicken and dumplings in my chicken and dumplings just a 16oz cup of broth. WILL NOT BE COMING HERE AGAIN. read more

Dairy Queen - Sold me a cup full of broth. Where is the chicken and dumplings? UNACCEPTABLE - Burgers Near Me - Waxahachie, Texas

It's looks closed. We stopped to get a couple blizzards and ice cream cone but we couldn't tell if the place was open. It was night time and the parking lot and building were so dark. Dark enough that I wouldn't want my wife to go there alone. Thankfully the place was open and the drive through personnel were friendly. I guess this DQ doesn't turn the Blizzards upside down. The one in Red Oak will. But I didn't come for the theatrics, I came and got what I wanted and it was goooood. read more

I like Dairy Queen. Their ice cream is delicious and the food is good too. It's a little pricy, but that's the way of the world. That being said, this location isn't my favorite. The service is pretty slow, and the last time we went, almost all of the tables were dirty, and it wasn't that busy, so I'm not sure what's up with that! However, when our food did arrive, it was perfectly made and I had no complaints! It's just slow and messy. read more

If there is one thing I am intolerant of, it's not listening and ignoring the order. Train your staff in customer service. This location needs help. Too many teenagers. Order not correct and there was no line. read more

How does this place have more than 1 star? This is the slowest "fast food" restaurant I've been to. Unfortunately for us this is the only close location so we are forced to wait if we want ice cream here. It makes no difference how many cars are in line, you will wait a long time. In addition, your order will probably be wrong. About 75% of the time that is the case. I am not sure if it's a lack of work ethic, structure, or what... But this place is horrible and the workers do not care. read more

don't see why this place have low stars , came in today and wonderful looked like teen girl greeted me as i came and and even congratulated my son for being saved prior before we came here , she also came to see if we needed anything and brought us our ice creams and foods! the food was also really good , had doubts about ordering a patty melt from a place that only sells burgers and ice cream but it came out really good! bathrooms where clean and the lobby was also really clean .. as we seen her cleaning tables and sweeping. really sweet girl and i even talked to the male manger there and he was also very welcoming ! ( wasn't able to catch her name since when she offered the receipt, i declined but highly recommend going to this dairy queen ) read more

If you want something you didn't order, this is the place for you. I only ever order one of two things, a chocolate blizzard with m&ms and brownies, or a regular blizzard with m&ms for my wife. Every other time I visit here, I have to swing back around and get my correct order. What they will give me is always something with nuts. You realize you might kill someone with an allergy, right? read more

Reviews at this location have not been good and I may have reconsidered stopping by if I read them first. I would not have expected bad reviews based on our experience on 2.11.23. Wow, excellent in all areas of the experience! Clean, friendly, organized, prompt service and food tasted great. We made a large take out order and I was anticipating some delay or maybe an incorrect item. More patience is always needed these days, right? All items were prepared correctly the first time and order was 100% accurate. We ordered ice cream, burgers, chili dogs, onion rings and chicken strips. I have been to many Texas DQ in my lifetime and this was by far one of the best experiences. Give em chance. I will be back for sure soon. Great job Waxahachie DQ Team! read more

Do not go here every time I go here and get a Blizzard it is always soft and almost like it's melted when they hand it to me. I have gone to other locations and it's not like this. I do not recommend this location. read more

20 minutes and counting waiting on two Blizzards. Never again! I'd give them a zero star if I could.

Food was awful. Fries were cold and stale, burger tasted like it was sitting out for awhile and just reheated. They did not have any unsweetened tea made. What's worse is the manger was training a new hire who was complaining about having to park in the back of the store and why couldn't he park in the front. Seriously, go anywhere else but here. Unless you want a subpar experience! read more

The slowest most useless Dairy Queen I have ever been to, you are better off going to the next town. Worst customer service, worse everything!! Whoever owns this location seriously needs to do some homework because your place. This place needs to be shut down or all the workers need to be replaced. We will not go back nor will I have friends and family go. The owner needs to see this and act on doing something, update 2 months later.. still horrible service the people are rude and such a joke. Eff this place I'll never come back.. piss on this place read more

This is the worst of the worst, talk about precooked, I ordered 2 Hunger Busters the meat was cold and dry as a bone, tomato's wilted and skin stringy, too much lettus, worst part was the meat had to be 5 or more hours old or cooked yesterday, burger was just not eatable threw it out the window, will never be back, this bad food gives DQ a bad name. I should have read the reviews, this store will be closing soon. Just a disgrace read more

Wasn't satisfied because I was over charged they didn't honor their own coupon and my food was sloppy and didn't taste good

Horrible, we waited 45 minutes to get two medium dip cones. They came out at first as smalls so they had to re make them that took another 10 minutes. When they came out they were too thick and messy. 1/5 stars read more

While waiting in the drive thru, I noticed a young lady was constantly scratching her hair. Once I was able to gain her attention, I told her she needed to wash her hands, and reminded her that she is in the food service business, she said yes ma'am, and proceeded to wash her hands. When I finally received my order of Jalitos, that I waited so long for, they were crispy burnt, which was very dissapointing. Afterall, I waited a little bit longer than usual for them. read more

Dairy Queen - Burnt jalitos - Burgers Near Me - Waxahachie, Texas

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All I ordered was the Reese's chocolate lovers blizzard. I got a Reese's blizzard with NO chocolate. It's on the menu!! Yes

Last two times we have come to get blizzards they have messed up our orders. Wrong sizes and no extra toppings.

The last three times I've went in the past couple months and I've always ordered a butterfinger blizzard with extra candy and they charge me fo r extra but never give me extra ... the top will have candy but the bottom will be just vanilla . It's ridiculous how easy it is to make a blizzard the right way and they can't even do that right ... the people at the window are always snobby and act weird when you try to order something specific.. they need to get it together and improve their restaurant read more

I like this place, it is quiet, clean and with good customer service. We go there twice a month and will continue to go!!!

Honestly, the place is a mess. I ordered my son a simple kids meal cheeseburger plain and dry, it came with no cheese. The food sat under the heating lamp for a good 5 mins with no one caring, I got up and asked for it. Heard multiple other people complain about waiting 20+ mins for their food or ice cream. Can see multiple employees in the back doing nothing. Ice was out, no ketchup, soda area was sticky and gross. Decided to order a simple chocolate dipped cone.... waited 15 mins for that. This location has always been slow but it's even worse now. Wont be coming back read more

We usually come here for some sort of sweet but eat dinner or lunch here occasionally. It may sound odd but I really like their tacos for something other than a sweet. The main thing we come here for is the Blizzard. I like all sorts of Blizzard flavors but I usually try and venture out for the Blizzard of the month. read more

This could be the worst ever DQ. Very nasty and the order is never right. Be sure to check your order closely before leaving. Don't worry about which Blizzard to order, all you will get is a cup of ice cream. I won't be back! read more

Just had a grilled chicken combo and turkey BLT. So much mayo on both that it was hard to eat. And wrapped up in a mess. French fries ok but mushy. Won't come back for awhile. The cook needs training. read more

The only reason I'm giving this place a single star is because it won't let you give it none. The worst DQ crew I have ever had the displeasure of dealing with. My family and I have sporadically come to this location since we moved here about 3 years ago, and it seems like every visit gets worse and worse. The fries are always cold, the service is always sub par, and the wait times are always absurdly long. Our last visit here was after the dinner rush on a Wednesday night, when their were only about a half a dozen other customers. Our wait time? 45 minutes. Apparently they somehow accidentally gave our food to someone else, and didn't notice. Then they said they'd make it all fresh for us. 10 minutes later we finally get served, and it's nowhere near fresh, and delivered to our table by an exceedingly rude woman who replied to our thank you with a grunt. We won't be back, and I wouldn't recommend this location to anyone. read more

I actually give this place zero stars!!!! It's horrible! They told me it takes five minutes to make chicken strips - 35 minutes later we are still waiting! The staff are all goofing off and not taking anything seriously. Horrible service. Such a waste! read more

I went inside to order my chicken strip basket to go. I paid and sat down to wait - it usually takes a while for strips. In 2 to 3 minutes, the person brought my order - red flag! I should have checked it right then, but I didn't. I took it home and opened up my dinner. BAD! The strips were very small and cold as were the fries. The food had been cooked quite a while. You've been warned. read more

We visited the DQ in Waxahachie, TX last night (05/10/14) at about 9:04pm. This was our last stop before arriving home after a 5 hour drive from Midland TX. My husband and I ordered a combo each. He, the grilled chicken sandwich and I, the catfish sandwich, our cashier informed me that my sandwich came with tartar sauce and lettuce, I asked for onions too. We received our SANDWICHES about 10 minutes later - no fries. I went to ask for our fries they said they would be right over, about 5 minutes later we had our fries. My husband had already finished his sandwich. When we received the fries I opened up my sandwich NO ONIONS I went ahead and ate it that way :/ . They say presentation is everything, I wish I had seen a picture of my sandwich, two small strips of catfish on a squashed bun, I would have chosen something else. My husbands sandwich was also not to his expectations. The chicken sandwich consisted of a small piece of grilled chicken on a, also, squashed bun. When we placed our dinner order we also ordered our dessert, 2 Blizzards. I specifically asked for these to be served after our meal. We received them BEFORE our sandwiches were delivered. The waitress took them back. We had fresh ones made after our meal. I can definitely say we will never return to DQ for a meal. The ice cream is of course is the best and we will always come back for that. Thumbs up for the ice cream and 2 thumbs down for the food. read more