I suspect this is how the crew that takes/assembles your order is trained: A new batch of candidates are brought in. They take their positions on the line. The manager pulls out a live grenade, pulls the pin, tosses the grenade into a bowl and passes it to the first trainee. "Whitericeorbrown!!!" shouts the crewmate to the customer! Rice is then slapped into to the bowl. How much did you ask for? IT DOESN'T MATTER! THAT'S A LIVE GRENADE! "Doyouwantbeans?!? Blackorbrown?!?" Then an approximation of a request is splashed into the bowl, followed by, "Protein?!?" Then the bowl is passed along to the next crewmember before the grenade explodes. As the customer is attempting to answer ""Salsa?!?" that live grenade just keeps ticking down... so the next kid on the line has to jump in with "CHEESESOURCREAMGUAC?!?!?" while the next kid at the register is spitting out "ANYCHIPSWITHTHAT?!?" If they can complete the order, regardless of accuracy or quality, before that grenade goes off... well, they live to see another shift. If not... well then natural selection weeds out the weak. This is THE ONLY way I can explain the phenomena of ordering here. Don't you DARE try to slowly communicate an order in a reasonably civil pace and tone. Don't you dare! Dont you DARE expect the crew to prepare your food in a reasonably efficient, but carefully consistent manner. But seriously, I do not get it. Everytime I go through the line I feel like there's some emergency that only rapid-fire questions, slopping together my food and ignoring any specific or nuanced request can prevent. If it's slow... it's even worse for some reason! I'm not going to ding them on the dirty floors, the overflowing trash cans, the inventory just sitting in the dining room, because, this is a Chipolte. But I just do not understand how anyone can work here without having a meth-addiction or a panic attack. I get "hey crew, lets work efficiently!" but I just don't understand, "hey crew, I want you to speak so quickly that no one can process what you are saying, and I want you to just bark at the customers from multiple angles with multiple different questions, and I want you to pass that bowl down the line so quickly and slap this food in there so haphazardly that theres a REAL good chance that by the end of this process the food is just a sloppy pile of trash with no consistency whatsoever!!! LETS GO CREW!!!" I just don't get it... wouldn't it make more sense to just slow down, make people feel comfortable ordering, make the food right so that people feel... satisfied? But if they train the crew with live hand-grenades, then that all makes sense. read more

This Chipotle has been my hometown Chipotle my entire life. It has really declined in the past year or two years since I've been away at college. You cannot go to this Chipotle after 6 PM. The quality of the food is very subpar, the service is not very good, and the line is almost out the door and no one is on the service line with any urgency to get people through. I really want this Chipotle to be a lot better because it is my hometown chipotle and I will continue to go here (until rolesville location opens), but it's just sad how it's declined over the past years. read more

We've had such different experiences at this location - some good, some bad. We received a gift card for Chipotle, so we gave it another shot. Today's experience was very good! The food was fresh, the portions were good, the employees were very friendly. Restaurant was clean. Please note - we did arrive around 11 am, so they had just opened. Only complaint is the darn parking. It's awful. But, that has nothing to do with Chipotle. read more

See all

The lady named Karen did not give me anything except a tbsp of rice and chicken and beans do no let Karen take your order on the other hand Eric needs to be manager in the future. read more

I normally don't leave negative reviews, but I wanted to share my experience from last night. I stopped by this Chipotle Mexican Grill location after a long 12-hour workday, looking forward to a good meal. Unfortunately, the burrito I ordered was not prepared properly. Several of the ingredients clearly weren't strained, which caused a large amount of excess liquid to build up before it was wrapped. When they wrapped the burrito, so much liquid came out that the foil became completely soaked. I politely asked if it could be wrapped in fresh foil, but I was told, "you got a lot of food," and it was wrapped as-is. By the time I got home, the burrito had become so wet that it completely fell apart and was very difficult to eat. I'm not trying to get anyone in trouble, but this was disappointing--especially after a long day. I've had good experiences at Chipotle before, so I'm hoping this was just an off night. It would be great to see more attention to properly draining ingredients and ensuring the food is wrapped well so other customers don't have the same issue. It seems though as of late people had a lot of poor experiences here. Which really is a shame, this used to be one of my favorite places to eat after a long day. read more

I ordered a protein bowl, it was all lettuce and a tiny bit of chicken that seemed like it was scraped out of the bottom of the pan. The Wake Forest is famous for poor food quality and skimping on protein and giving soggy/wilted veggies. I stopped going for a long time but decided to give it another try .... still same poor quality of food and skimping on the protein read more

The staff was friendly but the restaurant was dirty! There was food all over the floor. Most of the tables were dirty. The trash cans were full to overflowing. It looked like the restaurant had not been cleaned all day. Also, we ordered fountain drinks and were not told only one type of drink was working. read more

I have NEVER been to a Chipotle that looked or felt like this! NEVER! We stopped here at 7:25 on a Saturday for dinner, and we could see how filty the restaurant was before we even walked in. I was taken aback because Chipotle?! Noway! But unfortunately, YES, it was the nastiest and most unpleasant visit ever! There couldn't have been a manager on duty! There is NO logical or acceptable reason the food or dining area looked like this. All of the workers seemed young, and the one female who I engaged with the most lacked one of the most important customer service skills... listening! I will not go back to this location. read more

See all

Packed with protein, Within peoples calorie deficit, and is a great alternative if gym people such as myself wants to get fast food,

ordered 2 meals from DoorDash. No veggies that we ordered. Small portions. Never again. not in SF! read more

Worst Chipotle we've ever had. Brown guacamole, meat, beans and rice barely warm. And they don't care. Replying to Chipotle comment, I went to the Chipotle website and sent a complaint. They did not respond. I did go get my money back at the store, and the manager explained to me that guacamole turns brown in 1 or 2 hours , nope, because it would be brown everywhere if that was true. It does turn brown left in the refrigerator overnight. And it's not safe to serve meat and other food that is barely warm. I've never been served brown guacamole or Luke warm food at any other Chipotle locations. read more

Chipotle Mexican Grill - Bowl - Fast Food Near Me - Wake Forest, North Carolina

See all

I felt the food was below average for a Chipotle. The worst part is the horrible staff. Especially the girl working pick-up orders. she needs therapy. read more

Food was decent, pretty average for chipotle. However after my friend who was in line in front of me paid and left, I overheard one staff member make an extremely inappropriate and sexual comment about her body. I'm not sure how to even report this to their corporate office since he wasn't wearing a name tag, but he was an older middle aged man helping the cashier. I am extremely disgusted and appalled, this is quite frankly the worst experience I've ever had at a chipotle because of this specific employee. I am never eating here again and I've warned all of my female friends to also stay away from here. Do better. read more

Didn't even try to seal my burrito. Slow down making orders.. Getting you through the line like the world is ending. Food is good, but geez, chill read more

Chipotle Mexican Grill - Fast Food Near Me - Wake Forest, North Carolina

Lines: slow and packed with people. Chipotle App: useful* The food normally ready when picking up. Typically cold. The good: flavor, chipotle app to skip the line, tortilla taste. The bad: slow lines The ugly: Meat portion, if you want the flavor of meat when eating a burrito, you'll need to double meat ($3.80-$5.05 extra) otherwise it's only mouthfuls of beans and rice. Not a great experience. read more

This restaurant was very dirty. There were a lot of employees talking to each other and standing around. Meanwhile, the tables were dirty from former customers. Nothing was being done to clean the tables or wipe up the floor that also had bits of food and whatever. Most of the employees were high school age. Where was the manager? No wonder Chipotle gets shut down for health reasons! We like the food but now question the cleanliness on how it is prepared. If the condition of the floors and tables and apathy of the employees are any indication I will not be eating at this location. We left without ordering. So sad read more

I don't understand why the stars are as low as they are but I'm not surprised it's not over 3 stars, either. I think this location is a solid three stars. The cashier was friendly and calm unlike his coworkers who were rather off putting and unfriendly. It definitely felt like they wanted all the customers in and out without the friendly service. The man in front of me got an eye roll from an employee and he was so kind, sure, he wasn't loud but he didn't deserve any harsh treatment. It was definitely a feeling of not feeling welcomed here. I will say that the food was at a good temperature and the helpings were huge. The cashier overflowed the guacamole to the point where the lid couldn't close all the way but honestly, I'm not complaining because that stuff is expensive for almost 3 bucks. He could have done it Five Guys style and dropped scoops into the bag for all I care haha. The counter was super messy and they weren't cleaning up as they were going which was kinda nasty. It was chaotic for sure. Overall, it was an okay experience. I would check out other locations before thinking of coming back to this one. read more

the food taste amazing as always but both our burritos were barely wrapped and fell apart instantly

They have just stopped adding any type of chicken me and my friends got like 5 little pieces of chicken and it is way overpriced. Go to Moes instead they give you more of everything for cheaper. read more

This place is horrible. The manager is the angriest elf I've ever seen and the food is so inconsistent. It's a burrito line and the portions are so inconsistent and bad... If you don't wanna be at work then go home read more

This place is so gross. There is food all over the counters and tables. The floor is stained and sticky. Used napkins and garbage all over the floor and parking lot. It really sums up where Chipotle is as a whole. Trash! Then it's $15 for a chicken burrito l?!? So to summarize it's disgusting and expensive. read more

I never write reviews for places, as someone who works in customer service I understand the difficulties. But the way I was treated by the manager was disgusting. I went in the other day and waited a while to get my food. As I am waiting, I see a middle-aged man with a beard talking to other employees, and I was appalled by what I was hearing. He was gossiping to one employee about other workers. I even overheard him say that a woman eating in the restaurant was "hot" and that "she had a nice ass." When I finally got to the cash register I had issues with my gift card and had to speak to the manager, which happened to be him. He was extremely condescending towards me and was very unhelpful. My final straw was when I was talking and he rolled his eyes and told me there was nothing he could do. I ended up just paying with my card so I could get out. This man is not at all qualified to be a manager. He was extremely inappropriate and made me uncomfortable, I will not be returning. And make matters worse my food wasn't even good. Absolute worst chipotle ever. read more

Was given the wrong order and was refused a refund. Do not waste your money at this location. Even chipotle support refused a refund.

We enjoy Chipotle, have eaten at many locations, however this review is only about this location. We've visited several times and every time it seems dirty... - unorganized - dirty tables - sometimes has a weird smell - trash cans always full - they need a bathroom reminder to check those because often times they are messy as well Other than those items the staff is friendly and apologetic for any mishaps. I'd like to see management take some initiative and improve this location. After visiting many other locations this one is by far the lower standard of the franchise. read more

The manager at this location needs to get ahold of their staff. This restaurant is a pigpen! Ingredients slung everywhere. So unappealing!! So sad that chipotle allows restaurants to get to this point. read more

The food here is great my problem is the customer service every time I come in I feel like I'm being rushed it's like they are trying to get me out of there as fast as possible and this is the case even when the store is empty read more

I went here this afternoon and got a chicken bowl and a carnitas bowl. They charged me for a STEAK bowl and a carnitas bowl instead of the chicken bowl. $23 later here we are. Please double check their orders- they are trying to upcharge you. Also the food was cold when I came home 12 minutes later. read more

Service is terrible and the portion size is ridiculous for $24. Will not be coming back.

Like so many others have stated this location is horrible. It's always filthy. Trash all over the place, dirty tables. They skimp on portions. If you order double meat through the app you will never get double meat. When I've ordered in store I've stood there in line and asked for double meat and watched them add a small portion of meat, then add the smallest sprinkle when I asked for double. Double means double. Thats twice as much. If you go to this chipotle you will pay for food you do not receive. It's the only thing guaranteed. This review will be treated exactly the same as every other. Someone will ask me to go the website to contact them and nothing will change. I will not be returning to this location. read more

Literally the best chipotle I've ever had!! They hooked up the portions and were awesome to talk to. Shout out to Kristen & James!! read more

How do you sell salad bowls but don't have dressing? We asked them if they were out but they said that they just didn't make any today! ‍

I'm writing this review about my poor experience tonight. I would like to say first and foremost that I do not blame the workers on the line, but I can tell that they are being trained to rush, thus having messed up on both my bowl and my partner's bowl. The veggies had been mixed into the brisket; my partner hates peppers and the taste of them. There is not supposed to be peppers in the brisket at all. I attempted to deescalate by taking the employee's offer to pick them out. They then grabbed my bowl, which had to be remade because they did not hear I wanted pinto beans and put black beans, and poured hot salsa on it instead of my partner's bowl. I accepted it because I am able to handle spice, but this was the third time they had messed up and I did not want the workers to get into trouble by a manager. I have worked food service in major cities; I understand how stressful a rush can be. However, this level of service cannot be accepted by most people. I ask that anyone in a management position who happens to read my review take this into account about their employees' well being. My partner was furious about the service, and we felt incredibly rushed throughout the whole process, so our mood has been soured tonight, regardless if our food was remade or not. read more

Stopped here on Sunday. We didn't really notice until we ordered and were committed to stay. The place was a mess. Trash overflowing and didn't get emptied while we were there. The food service area was also a mess. They rushed us through the line and put way too much sour cream on my order! I watched a woman ask to have a table cleaned (I cleaned my own). The server came out and cleaned that ONE table and none of the rest. THEY WERE NOT BUSY, so everyone should have been cleaning all the areas. We will not go back. read more

One star is one too many. We received a delivery from this Chipotle, through DoorDash that had the bag labeled correctly with our name, but someone else's order inside. Clearly DoorDash took the right bag - Chipotle put the wrong order inside the bag. We called the restaurant and a "Jonathan" who said he was a manager, and refused to give his last name to verify, refused to refund us or help make it right - he instructed us to call DoorDash, even though it was specifically HIS restaurant's fault and NOT DoorDash's. After a considerable argument, he agreed to refund the food but not any of the delivery related fees we incurred from DoorDash - what a customer service leader this guy is. Luckily DoorDash has customer service that gives a hoot about ruining somebody's dinner and helped make it right, even though they had zero fault in this. No question we will spend money elsewhere moving forward. Don't reward this Chipotle with your business, too many other options around that care about their customers. We will gladly go to Chubby's, Moe's or Qdoba in the future and not think twice about it. Thanks again for the quality experience, Jonathan! read more

I used to love this place. Had to take a break because I realized it wasn't quite as healthy as I had imagined it to be BUT still loved it. However, the last few times I've visited the food line gets messier and nastier. I don't want corn in my sour cream and I don't want them picking the chicken off the corner to throw in my bowl. Im sorry, maybe I'm getting g picker as I've gotten older, but I'm going to have to try making my own from home moving forward. I will miss you guys, gals & the chips too! read more

Learned that the hot sauce is so cold that it literally cools off the burrito down when wrapped into the foil- that's why they were super cold when delivered. Love chipotle read more

This chipotle is so hit or miss but portions are CONSISTENTLY small when you order delivery. Are you kidding me with this portion of guacamole?! read more

Chipotle Mexican Grill - Fast Food Near Me - Wake Forest, North Carolina

I eat here about once a week, food is always pretty good. Service is usually good and fast, everyone's nice, but if you're new to chipotle you're probably gonna feel rushed read more

The place is nasty. Food all over the counter that they are serving you. They dragged the new meals being prepared for you through the old food that's sitting on the on the counter. I had to ask The food server, could they wipe off the counters that their serving people off. Food on the floor food around the area that food is being prepared. this has to be a violation for the health department, which I intend to contact. I love chipotle but I can't eat this because again they're nasty. read more

I love chipotle and I have been to several locations in our area including this one. The past few times, portions were smaller and the service sub par, but today was absolutely the worst. The place was dirty. The back bar was filthy and the two people working behind the back bar were completely clueless. There was only one person in front of us and it took them at least 10 minutes for his two orders. I thought maybe it was just a high maintenance customer but there were two of us and our two orders took them 15 minutes since they messed up the order for the guy in front of us. The line was almost out the door by the time they rang us up and it was 2 o'clock on a Thursday. The carbonated drink machine was down so that was also not an option. Our food was cold and portions small. We will not be back to this location. read more