Every table was trashed, representative taking my order spoke hardly any english which made the process mildly difficult. However the food was phenomenal, the customer service was on top and the employees were very respectful. Representatives were cleaning up as I was enjoying my dinner, so maybe i just came in at a bad time. Overall great food, okay ambiance, and a good Experience! read more

I went to eat at the Chipotle on Gunn Hwy in Tampa with my mom, daughter, and granddaughter. We were second in line, yet it took about 15 minutes before we were helped. There clearly was not enough staff working, and the dining area was very dirty. There was garbage on the tables, counters, and floors. We also were not greeted when we walked in. The employee at the front seemed overwhelmed because he was the only person servicing customers. Overall, it was a very disappointing experience. read more

The reviews in this chipotle are a little too harsh in my opinion. Sure some employees may have rough English but it's not too hard to point and say you want corn... I think this only loses one star. This is a good stop for a quick lunch, you can order in the app (completely avoid language barrier) and have your food relatively quickly. I've never had an issue with food quality or quantity at this location. I get the quesadilla or the rice bowl and both are good. The kids meal is also a good deal for kids or if you are only a little peckish. The inside is the same as any other chipotle, decently clean, some communal seating, some private seating. All in all it is a very average chipotle experience and good enough food that you feel okay about eating out for lunch again. read more

Chipotle Mexican Grill - Chicken quesadilla with sides - Mexican Near Me - Tampa, Florida

The food is great, the only thing that keeps me 2nd guessing it...is the fact the workers be having their hair hanging all out of their hats with no hair nets. When did thia start being ok? read more

Chipotle Mexican Grill - Hair hanging out of her hat. No hair net at all. Whats the purpose of wearing a hat if its not keeping your hair contained ‍ - Mexican Near Me - Tampa, Florida

It looks like this Chipotle has a pretty rough history but..maybe things are turning around? Chipotle is one of those rare chains I always go to. We don't have them up in Alaska and I have an unhealthy amount of nostalgia eating bigger-than-a-baby burritos in college at the University of Florida. I often find myself grabbing one when I'm in the lower 48. Everything here went pretty smooth. My burrito was so FAT. It was so fat they could barely get their hands around it to seal it up. I love that. That's what I miss up here in Alaska, with these dinky Qdoba burritos. read more

Visited this chipotle for a quick dinner and it was disappointing and gross inside. Literally no clean tables every single one was dirty. 1 employee making the food at the line and refilling the containers. Super slow when there was about 10 employees total not really sure what everyone else was doing other than just chatting. This location needs a manager or something because it was definitely the worst chipotle I've been to! If the restaurant was this dirty and under maintained I can imagine how they keep the kitchen! This will def be my last visit to this chipotle location. They need an inspection because I'm sure this location is not up to code. Even the area where they make the bowls and entrees food and toppings everywhere and not wiped off once. Overall this place NASTY! read more

Chipotle Mexican Grill - All of the tables and booths empty and NOT wiped off or clean - Mexican Near Me - Tampa, Florida

The staff working the counter do not speak English. There was an issue with my card at payment and they could only speak Spanish, this made it hard to resolve the issue. read more

There are so many amazing non-corporate Mexican restaurants in the Tampa area, that I rarely eat at a Mexican chain restaurant. However, it was past lunch time, and I wanted to grab a quick bite, so I thought I would give this Chipotle a try. HUGE mistake. It was terrible! I walked in, and right up to the counter. Ordered 3 chicken hard shell tacos to eat in. After they put maybe an ounce of chicken in each one, I topped it with fajita vegetables, corn, and pico de gallo. That's it. I also got a cup for water (thank goodness!). Sat at a table, took my first bite, and almost spit it out. It was like eating a stick of salt. Huge gulp of water. Maybe my taste buds are too sensitive, I thought, took another bite - nope, still like eating a salt lick. Thankfully the table next to me complained to some random worker walking by that their food was inedible, and they thought it was due to the fajita vegetables being too salty. I didn't stick around, but dumped my remaining tacos and left. There was clearly no one quality checking the food at this location, which makes me wonder what other important, food safety steps are being bypassed. read more

Went in at 10:45 only customer in line 5 employees just watching me. Finally one employee asked girl mopping the dining area to help and she said give me a minute. Finallly another employee came from back to take my order. No salsa up front so had to wait for him to get it. Than no money up front so had to wait for manager to bring one. I thought the other reviews were tough, but after my experience I agree. Corporate or the owners really need to spend time with this group on Custer awareness and service read more

They should inform you if they're gonna charge extra for rice. Never once got charged for extra rice and I come every week.

I went here with my friends to get some food and the girl named Ariselie (I'm not sure how to spell it) was making our burritos. She had an attitude since the guy who went before us and with us. I don't want to be this person who complains on the food size but she put around half a ladle of rice and barley any of our proteins. Toppings she did fine on, besides queso, but it was hands down the smallest 14$ burrito I've ever had. My friend got extra protein and rice and still had a small burrito. It was like he just got a regular portion of food. We also asked for a topping and realized we didn't want it before it was even scooped and told her never mind and she proceeded to drop the ladle back into the pot sarcastically and roll her eyes. Super disrespectful. read more

I am thankful you have opened opportunities for multicultural individuals. I am Puerto Rican and Spanish is my native language. My visit to this location was disappointing. No one there except one person spoke enough English to barely understand us. I was just asking if they still had cauliflower rice as an option to burrito bowls (something you DID offer at one point). She called for her manager from the back who barely spoke English. I told the girl what it was in Spanish. She behaved as though I had three heads. Pretty unbelievable. I ,then, asked her about the sofrito or whatever she called it, next to the beans. She didn't know what that was either... as in what it had in it. I moved on, checked out, dined in, cleaned off my own table at a restaurant that was barely busy. I returned to the soda fountain for ice and took an opportunity to let the guy who spoke the best English there that the hand sanitizer was not working. Shockingly, he said, "Yes, it does." I showed him it was NOT working and then he pointed to another one at the entrance and said, "That one over there does." I wanted to hear something like, "Thank you for letting us know. I will refill it it, but we have another one over there by the door." Note: this is the same guy who gave us the receipt and asked us to complete the survey I completed after my experience. I would be embarrassed to say I worked there and will not be returning. read more

Fast prompt friendly service. Just regular Chipotle. I've been here several times and never had any issues. I do recommend if your in the mood. I really love their guacamole! read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Tampa, Florida

i repeated myself 6 different times about my order and they kept getting it wrong so i just paid for whatever mess they did

Every single time that I give this location another try, I feel silly for giving it another go. Staff is rude, I was sitting next to a couple who simply asked for more salt, nothing fancy and the berating that they got from employee for simply asking for a common item, it was just baffling. This location is always out of normal menu items, the staff all clearly dislike their jobs , that is clearly evident given the lack of basic hospitality, common courtesy and let's not even get started on the disgusting tables and bathroom. Please drive to your next closest chipotle, avoid this one, you'll be glad you did. read more

I am actually speechless about the people who work at this Chipotle. They actually, this is not a joke, refused to give me a little bit of salt to put on my bowl. I've been going to Chipotle locations all over the country for my entire life, and I have always asked for a side cup of salt. For the first time ever, I was flatly refused a very basic accommodation that literally any other place where you may get food would happily supply if possible. This is obviously the most absurd part, but that is certainly not the only problem. As I write this, I'm eating my bowl and some of the beans are literally hard. The rice is noticeably undercooked, it is not the most undercooked rice I've ever had at a Chipotle (real regulars know the struggle), but it is notable. Finally, since I'm writing this, I might as well mention the bathroom. Upon arrival, I went to the restroom, and the toilet literally had a standing pool of urine on top of it. Not in the bowl, on top of it. I don't want to blame the staff too harshly for the salt thing, they made it sound like it was a strict management situation. But for the undercooked food and unsanitary restroom, come on, get it together guys. read more

3.5 stars! Although I recommend this specific location of Chipotle, I find the price for a side taco absolutely ridiculous. $3.12. Really? I've never been charged to get a side of soft taco shells before tonight. Just think that's steep. But it is what it is...I think the young cashier could have been new to the company because she seemed unfamiliar with a few things. But we've all been new so No complaints, just observations. We ordered ahead so our food would be ready when we arrived. Portions were generous. Food was warm. Nothing was left out or forgetter, yay! They had a short line that moved rather quickly. Parking wasn't an issue (we went around 2000 on a Friday night). Overall, the restaurant looked clean, trash probably needed to be emptied an hour earlier. read more

Trash... gotten food from here via the app three different occasions. The last time gave me assurance to never eat from there again. I ordered a steak burrito with black beans, cheese, sour cream, veggies and salsa. Upon opening burrito from the foil there was sour cream everywhere, not that big of a deal BUT there wasn't any INSIDE the burrito. The middle of the burrito was PURE CHEESE. No beans, no meat, no salsa... just a giant handful of cheese. The chips were stale, the queso was bland and THICCCCCCCC but not in the good way. The texture was comparable to hummus. Place is trash 0/10 would not recommend read more

It was my first time at chipotle and the woman taking my order was very pushy and stressful as i tried to order and i felt that it hindered my ability to order what i wanted, and it wasn't as if there was very long line either. I tried to be as clear as possible but she seemed inconsiderate of me because i didn't have it memorized :(. read more

This location is always a misfire for me. I have tried several times for a better food experience and it is always an epic fail! I am not sure what it is, but everytime that I have come in the evenings, this store is constantly out of food, tortillas, meat, or chips. I usually order a kids portion that runs me $5 to $10 depending on who is behind the register. My price has never been consistent. And when I mentioned it , they said they charge for cheese or guacamole, it's frustrating . read more

Very efficient service. The food was tasty and a very good portion. Much better than in the past.

I wish I could zero stores. This store is awful. When I walked in to place my order and heard customers complaining about their order, I should have left. My chips were stale. When I came back in to complain, another customer was complaining about the same thing. The two employees behind the counter looked high AF!! I am not judging but if being high is keeping you from handling your business DONT do it. I usually go to the Chipotle further away because this is not the first time this location did me dirty. But today, I didnt feel like making the extra drive. I will never make that mistake again. STAY AWAY from this location. Its awful. read more

The reviews are very consistent and spot on. The service here is usually pretty terrible. Most of the employees are usually high school students who could care less about customer service or actually getting the order right. I rarely come to this location for that reason. And today was no different. Chipotle still has a special place for me even though this location does not represent them very well . read more

Chipotle Mexican Grill - Salad with chicken, black beans, and brown rice - Mexican Near Me - Tampa, Florida

Worst Chipotle in the world. Consistently makes you never want to eat chipotle again. I read a handful of the other reviews before posting because I wanted to see what the general consensus is and it's pretty much all in line. The food is trash and the service is like hanging out with 8 high school kids gossiping while you're standing around like you don't exist... then when you go to order they are out of all of the food you want. We have tried several times to change to our impression of this Chipotle simply because it's a mile from our house but nope, every time makes the fire inside burn brighter with hatred. Do yourself a favor and go to the chipotle on Dale Mabry. read more

I'll start with saying my burrito was good. After that, they did not have correct change to give back after providing a $20 bill. 82 cents to be exact. Ok, not a big deal. The tables and the floor were dirty. It should be noted the place was empty. The chips were stale. Was provided with another bag. Those were stale, too. Was told all the chips were "made at the same time". There are plenty of other burrito spots. I'll pass on this one in the future. read more

Chipotle Mexican Grill - Dirty. - Mexican Near Me - Tampa, Florida

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I ordered a chicken burrito bowl and chicken burrito ... it was through dash . When I opened the bag , it was 2 - chicken burrito bowls (the one bowl had 2 chunks of chicken). Talk about disappointment!!! I'm so tired of wrong orders - who is held accountable ? No one !!! People don't have work ethic anymore . I'm done with chipotle!!! So frustrated with this chain read more

Been coming to Chipotle for a decade but this one always has issues and I'll drive an extra 15 mins to go to a different one. Been like this for at least 3+ years because that's how long I tend to avoid this one. For example the other day I asked for a gluten free / celiac friendly burrito bowl. Something any chipotle can do no problem, they just switch gloves and have one person make the entire order and use a new shredded cheese. This place gave me attitude about it, and it seemed no one knew how to do it, and they seemed really put out and annoyed. Also, this place is also filthy. Piles of trash around, tables have leftover food or crumbs, condiment station is borderline untouchable, dirty glass display etc. Even to get my food, seems like it takes 10-15 mins even when no one is in line there. Seems like it's run by a group of preteens or something based on my personal experience over the years ‍ read more

Worst chipotle in the world! Maybe an overstatement, but they are pretty bad. Doesn't matter if you order ahead or stop by something will be wrong. I DoorDash and Uber eat deliver on the weekends and picking up here is a nightmare. Never ready on time. Whenever I want chipotle I'll drive 10 min extra to go to another chipotle location. This store needs help! read more

absolutely trash service never come here again this lady was so rude don't come here I've got the same order many times but now I can't get it read more

Food orders always incorrect, always missing a paid addon, temperature and taste always lacking from standard chipotle, staff seems to value gossip over completing orders and customer service. Been eating at chipotle for over 12years and this store consistently makes me want to boycott chipotle. Ordering here drains my happiness and hope in the world, and its just fast food, but somehow they always manage to disappoint even with my already low expectations of this store. Soooo mannyyyy incorrect orders and unfathomable wait times, even when being the only customer in the store surrounded by eight 17-22 year olds. Go to the store on N Dale Mabry, its like visiting the glory days of chipotle where the ecosystem functions properly read more

Who would've thought they could get EVERYTHING wrong? I walk in to this guy who's measuring the temperature of the food, (everything was cold) and rather than greeting me, he walks off the the side behind a wall while he waits for this new hire to come take my order. I understand maybe it's not your job to take orders at the moment, but you could at least welcome me and say that someone will help me out shortly. The new hire who takes my order clearly isn't trained well enough. She didn't ask if I wanted any beans, she didn't know what sofritas were, waited until we were half way done to ask me if I wanted my order for-here or to-go, and gave me the smallest portion sizes I've ever received at a Chipotle. But it doesn't stop there. The girl at the register rings me up without asking if I wanted a drink, gives me to wrong change, and when she rang me up for the drink in a separate transaction, she gave me extra coins and the wrong change again! Still not done. I'm eager to finally be leaving this wreck so I head out the door with wha I thought was an unsweet tea, only to realize half way down the road the they had put sweet tea in the unsweet tea dispenser. Whoever is in charge needs to pay a visit to see how much of a disaster the evening shifts at this location truly are. The management at this location is severely lacking. read more

Chipotle Mexican Grill - Receipt - Mexican Near Me - Tampa, Florida

My father ordered our food online and the order went through. I went to go pick it up. When I got into the restaurant, I saw a DISGUSTING table with someone else's food crumbs on the table. The service while I was in there was appalling, I saw a man and a woman chit chatting and another man who looked like that he didn't want to be there. When I asked him a question, it sounded like he had a little bit of an attitude. The food was boarder line SPICY and a bit OVERCOOKED! On one of my tacos, I found a LABEL on my food! DISGUSTING! Never going there AGAIN! Somebody call and fetch the Department of Health, it's disgusting in there! read more

Disgusting, dirty and low on everything. Chipotle needs to close this place before the Health Department does. All young people standing around and no one cleaning. Food counter dirty, tables dirty, floor dirty. Just terrible do not eat here ever. read more

This location is frustrating. I've never been a cult follower of Chipotle however there are times I just want a quick bowl and chips and queso. The employees are young and most could care less if you patronage the business. The drink station is always a mess. I've had times the queso was cold and chips were stale. Why do I keep going back? It's convenient to where I work. This location needs to step ups it's game. read more

Chipotle Mexican Grill - Station always looks like this. - Mexican Near Me - Tampa, Florida

Me and my friends went to chipotle today got are food and then our card declined once and the guy checking us out started giving us dirty looks and was impatient until our card approved and then when we got home we started eating and then we found hair in our bowls and we were disgusted we waste almost 20 dollars each of us to have to throw it away. Worst chipotle I have been too. read more

Received an order through door Dash. Missing vegetable, almost no chicken. I gave up ordering from this store before and tried one more time. Never again. read more

I love Chipotle but one store is awful. Store 101. If I could put 0 stars I would. The first time I went there they had no meat at all. The second time my quesadilla was not cooked at all and there was no ice. The third time they had one drink available which was coke, the coke had no carbonation and tasted funny. I love Chipotle and usually always have a good experience but at this location I never do. Hey store 101. Fire your manager and get someone who can actually run your location. read more

Horrible lunch experience. Served the new Chicken asada to me with crumbles of the remains of chicken which was dry. Had no lettuce, no corn salsa, and no watermelon limeade. The restaurant was dirty, with food on the tables and on the floor. Also witnessed another unsatisfied customer who was complaining about the quality of the food. read more

So many chances. So many failures. If you have a choice, like choosing between this or another chipotle 2 mins further away - drive.

Came here yesterday for dinner and the line was not moving, an hour passes and the poor workers are so understaffed. Also there's not enough food. One of the workers sprinkled 4 strands of cheese on a burrito and scooped a half ladle of queso into a large queso cup (it takes 5 scoops to fill the cup usually, for reference) Instead of taking away the old rice or other food the worker just kept putting new food on top of it so you just end up eating older/not fresh food. Multiple people ended up leaving the line and in the end we ended up leaving too. Chipotle- get it together! Pay your workers more so they actually will put an effort in their job. This is the worst Chipotle. read more