Extremely disappointed with my recent visit. I ordered a bowl with steak, but the meat was so dry and overcooked it felt like chewing leather. To make matters worse, the mild salsa had zero flavor and no seasoning. it was literally just chopped tomatoes in a bowl. Chipotle's quality control has completely gone downhill. I definitely won't be back to this location anytime soon. read more

We went today ready for some good fast Mexican food. Showed up to the Sumter, SC Chipotle and the door said open at 10;45 but the doors were Locked at 11:05 with people inside and no one would come to the door. An employee was dropped off so we asked him when they would open. He ignored us and walked inside. Finally got a manager to the door he said they were opening late due to 'machines down' but could not give us a time when they would open. This was our second time stopping here from out of town only to be turned away! We won't be back. We'll go down the road to Moe's. read more

Worst experience I have ever heard. I already contacted corporate about it. 1 they opened 20 minutes late and then once we all got in there it took another 10 minutes for them to start serving us because the managers it a priority to get the mobile table set up first when there was 8 of us in line for inside orders?! Don't know why the fuck she did that. Then when I ordered I simply asked for my chicken on the side because I was sharing it with my 1 year old and their chicken is spicy . And she argued with me by saying she was going to charge me for a veggie bowl and then charge me for a side of chicken? Yet i ordered a chicken bowl and just requested it be on the side. So she was up charging me. I told her multiple times, no that's not what I'm ordering you are going to charge me more doing that and she told me 3 times she's not going to charge me extra that it's the same price and it was not. She charged me for the side and a veggie bowl..?!? Wtf? I then got a tortilla on the side and it was fully stale.. couldn't eat it. I also had my son with me and I'm pregnant and they took sooooo long trying to charge me my son was starting to cry and get upset cause he could tell she was a rude ass person. So then he had a panic attack all the way home. I WOULD NOT give them your money. All of the workers as well acted like they didn't know anything and I asked for the salsa on side and he 3 times almost poured it on my bowl. It was the worst experience I have ever came across. That lady should not have that job. read more

Chipotle Mexican Grill - The worst manager I have ever came across. So rude and horrible to customers and to staff. - Mexican Near Me - Sumter, South Carolina

Honestly - it was my third time there - very dissatisfied. Go to Moes instead. Went to Chipotle and so many items were not prepared . The taste of Moes is superb! read more

Today I experienced the worst day here. Avoid this place at all costs!!! I was given the wrong order completely. To start it off I ordered a quesadilla and a burrito with a side of guac and only got a bowl, and to top it off it seemed like the bowl was half eaten. This picture was taken 2 minutes after my pregnant wife and I picked up our order so there is no way of us tampering with it. To sum it all up this store is poorly ran, do not bring your family here, I can not trust chipotle with my food ever again. read more

The entire order was terrible. I trashed it and food ain't cheap but I feared for my safety. Chicken bowl smelled weird and since when did Chipotle start using iceberg lettuce? The guacamole was just BAD and rancid! I haven't been back since and I will not ever return to this location!!!! read more

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Today 7/24/2025 I went to chipotle, doors were locked at 1137 despite the hours of operation 10:45 to 11pm. There are people inside, but refused to open the door and explain they are closed. People waiting in the drive in line have been waiting for 30 min with no explanation. This is consistent with all of the other reviews. They all need to be taught some sort of customer service. Obviously Chipotle HQ doesn't care about this location as it consistently gets bad reviews. However considering the next chipotle is 40 minutes away there will be no changes made. read more

Always out of corn, rice, pico, meat, I've tried to eat there at least 6 times over the last 2 years and they're always out of something 4/5 hours before they close. Their staff is always rude, like you're an inconvenience to them, they barely look at you, mumble, sit in their own dining area with pants and undergarments they can't manage to keep in place enough to not have their bare behinds touching the seats. How do you not know?? Don't waste your time or money, apparently their salaries aren't worth human decency. read more

First time came here. It was busy around noon. Went there with my kid. They had a kid menu. I liked it. I ordered chicken bowl. It was delicious!the rice, vegetables, beans all ingredients looked good. Look like fresh. But the table or chairs were a little dirty. Overall, it was decent experience. read more

Chipotle Mexican Grill - Mexican Near Me - Sumter, South Carolina

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Was literally empty, had a few staff but they were all in the back. All the meat options were totally empty, so I didn't even get a finished bowl, they just left and went to the back. There were no drink options, and it looked dirty and grimy in there. read more

Went in today around 5. No one ever even acknowledged my presence. I left without ordering after waiting a few minutes. All they needed to say was, "we will be right with you", but they walked past me like I was invisible. There were no other customers. read more

I wish I had read reviews first. Food looked to be left over from lunch and it was 5pm. I had to ask what things were, it was unrecognizable. The only thing that looked half decent was the chicken and it was tough and chewy and crunchy all at the same time. Staff was rude and had to look up what a whole bowl is..They had to get a to go menu. I told them I was new to this place and they were no help and even argued a bit. I'll never go there again. I only ordered because I was ordering for someone else. Worse food. read more

Absolutely terrible experience! Ordered online, got no sides at all and asked for sour cream. She said I couldn't get it and I asked why, just the day before she gave me a side of sour cream at the window. She said I just can't nodding her shoulders. THERE IS NO PLACE ONLINE TO ORDER IT OR ADD AS A SIDE OR ADD ON. I ordered a kids quesadilla no sides. She said only way I could get Sour cream Is if I go inside. I did. There was no customer at the register at the time I asked for it. She waited for the customer that was getting his food fixed to pay first just to be condescending. She could've easily taken my card at the window or tell me next time I have to go inside! read more

Horrendous experience. They overcharged us then said they wouldn't give us a refund while throwing attitude the entire time. Took 20 minutes to even get a refund, tried to refund the whole meal because they were terrible. The staff was terrible. Don't come here. read more

The food is good but at dinner time you are out of one of the main meats. I would think there would be a backup ready to go.

I can honestly say I know why this location has an overall rating of 1.7. Food was okay, nothing to complain about. The service was absolutely terrible! soon as you walk through the door it's not welcoming. Then the female at the counter made you feel like you were completely interrupting her day. Really bad attitude, even worse interaction with customers. Slam the half empty scoops into the bowls, barely speaking at a tone that could be heard, just bad customer service. At least the female at the register was pleasant. Good on her for not letting her coworkers bring down her pleasant personality. They need name tags so they can be identified read more

This Chipotle location are always out of items either it's cheese, corn, sour cream and etc. BUT 9 times out of 10 they are out of VINAIGRETTE!! The past 3 times i went in the evening there was none so when there is no vinaigrette i don't even buy anything and i leave. I never seen a chipotle that is this poorly stocked. read more

This chipotle is easily the worst service you will get. Everyone who works there are the most miserable insufferable humans you will come across. All of them are rude and act like your existence is a bother to them. I dont know what it is but EVERY time I ask for a vinaigrette they act like I'm asking for a piece of their soul. One time I asked for some and the worker blatantly lied and said they didnt have any more, when I could literally look behind them and clearly see them stacked up with plenty to spare. Another time I was going though the chipotlane and I asked for some and the worker told me I had to go inside to get some, when she could literally just turn around and grab one and hand it to me instead of being lazy. And when i went inside to get someone I was literally standing there for 8 minutes waiting for someone to help and no one came so I just left. Top to bottom the group of people who work there are bottom of the barrel miserable humans. I hope Chipotle fires everyone at this area read more

I have been to many Chipotle locations; however, I live in the Sumter area and have eaten here fairly consistently over the past couple of years. Please hear what I am telling you; you have an issue at the store at 1286 Broad St. Sumter SC. I have seen this stores quality consistently degrade over the past year, ranging from stale chips, inconsistent and poor-quality food, and staff attitudes. Last night our online order was so bad, that I am writing you now. Hopefully that you understand how bad it was for me to spend my time this morning to relay that. To start with, my bowl was not correct by a long shot, ranging from not having the correct amount of meat and poor quality. My daughter's burrito had seriously fatty steak, a bad avocado, and what I believe to by old rice. Then there was the stale chips that had, and I am not exaggerating, a fistful of broken chips and straight salt. I could fill a whole salt shaker full with the excess salt at the bottom. If I come back to this store, I feel like I will have to be present to see the food being prepared, which might be a very long time before that happens. read more

The worst service ever! I wanted fresh brown rice not the rice scraped from the bottom of the bowl. The employee proceeded to tell me it's gonna take 30-45 minutes for fresh rice. Then I asked about the rice from the drive thru and the bs explanation really pissed me off. I hate this Chipotle. This is the 2nd time I've received horrible service. I will not be back for a 3rd. read more

I showed up at 11am, 15 minutes past when they open and waiting nearly 20 minutes because they didn't prepare most of the food in time. While waiting, 2 of the employees started arguing and fighting in front of an entire line of customers. Sure enough, after ordering I was given the smallest portions with attitude and no obvious care for any professionalism. This place has consistently dissatisfied and disappointed; DO NOT COME HERE. read more

I've been to this Chipotle many times, and I think it's better than some of the reviews reflect. Ppl tend to rate restaurants when they're either angry about their food/service/value or thrilled. IMHO this is a typical small town fast-food restaurant--neither amazing nor awful. read more

This chipotle is the worst one I've been to. The service is atrocious and the workers don't care about anything and it shows. I was also told by a worker who currently left that the manger is also editing workers time cards to take money out their checks to add to hers. She should be fired immediately and never allowed in charge of anything else ever. read more

Apparently the night shift workers don't have have sense of time because I came to the restaurant at 9:20pm and the doors were locked, while everyone on the inside just looked at me and what looked like the manager threw her hands up at me. This chipotle location closes at 11pm so there is no reason they should already have everything closed up an hour and 40 mins before closing. I feel bad for the owner of the franchise because they are losing money every-time they close early, I watched two other cars leave after realizing the doors were locked. If 11pm is too late then maybe they should work on changing store hours so that way consumers don't waste their time nor gas going there. read more

Everytime I come here it's such a beautiful experience. The workers are always kind & patient. The food tastes like it's from heaven. I love chipotle so much read more

This is the worst chipotle I've ever been to. Steak and quac didn't taste like they were seasoned correctly, very bland. Meal overall didn't taste like the chipotle I know and love. The door is incredibly & ridiculously hard to open, and when you're with kids - it's very inconvenient. Will not be going back. read more

Been sitting in the "Chipotlane" for 30 minutes now. Got here and there were 4 cars ahead of me so I thought it would be quick... boy was I wrong. At Chick-fil-a there could be 400 cars ahead of me and I'd be out faster. Update: Finally got my order and 2 of the 4 items were wrong. One of them was a burrito that was only supposed to be chicken, cheese, and lettuce and somehow it ended up with a pound of sour cream. read more

Drive thru is mobile pickup only so line goes smoothly. Mobile pickup is about 20mins from mobile order payment. I got there and my food wasn't ready. The drive thru chick told me to park in space 2 and they would bring it out, 30 mins later I had to go back in line to get my food for her to tell me sorry, I didn't see your car (in the same space she told me which is right in front of their window). Crappy service for sure! Now I'm eating a semi warm burrito read more

Chipotle Mexican Grill - Mexican Near Me - Sumter, South Carolina

The Location Closes @11pm, Driving Through Town And Needed A Quick Bit To We Arrived At The Location @10:30pm. We Go Into The Restaurant And Get Told They Are Closed, They Are Wrapping Everything Up. It Blows My Mind That They Are Closing 30 Minutes Early Even Though The Sadie States Open Until 11pm. Horrible Service. read more

Walked in 5pm trash overflowing , tables dirty, only 3 people inside. Walked up to order there was an employee on his cell phone and after he ended his call I ordered a bowl Togo. The entire food area looked like a bomb exploded in it, nothing was wiped down. I mean I could wipe my ass with a leaf and it would be cleaner. Food was very disappointing, meat chewy and dry, portion size was good it just didn't taste good. Believe the reviews on here. They need new managers and staff obviously read more

This is by far the worst Chipotle I've ever been to. I have given it multiple tries, but every time I regret spending 10+ dollars on bad food and even worse service. The food is always luke warm and does not taste fresh. Team members couldn't care less about you. If you are craving Mexican in Sumter don't waste your time with this chipotle! read more

Went on Sunday. They were suppose to be open at 10:45 didn't open until 11:30. There were 5 workers. Workers couldn't care less about the customers. Didn't have 2 types of meat. This place is an absolute joke. read more

The worst chipotle experience I've ever had. I've lived all over the country and never have I been disgusted with a chipotle. Our food was cold, half of our burrito bowls ingredients were incorrect, the tomato corn salsa was literally frozen. The chips were coated in so much salt they were in edible. We paid extra for the new chicken, then received 4 of the tiniest shreds of chicken in one bowl. The first time I've ever refused to eat something I ordered at a restaurant. read more

Bad service. All the workers were grumpy and lazy. It's 3 in the afternoon, food is running out and/or cold... no fresh food being cooked. :/ Had to wait for new food to be made :/ read more

I usually try to find a Chipotle when I'm traveling. We were on our way back from the beach and we stopped at this one in Sumter. It was by far the worst I have ever been to. The employees were more concerned to talk with each other than with me, they were running out of everything, and the food was tasteless and chips stale. Terrible experience. read more

This chipotle was not open. It states open at 10:45, it's 10:56 and nothing. Who can I speak to about the store opening up when supposed to or atleast an employee letting customers know they'll be an issue instead of just watching multiple customers at the door wait ? read more

Last time I went to chipotle my food tasted like it came straight out of the refrigerator, even the meat. The chips are always burnt, and they never have the Honey Vinaigrette sauce. I was told that the pick up line gets priority since they pay ahead. I have never heard of anything like that. I was also told that when they run out, they don't make more, but this store was still going to be open for another 3 hours. I would rather drive to Columbia for Chipotle than to eat at the Sumter store. read more

I've been to many chipotles. No complaints from this one! Clean, quick and yummy. Not sure why the reviews are so poor.

Bit into a piece of black plastic in my burrito bowl. Also was charged for guac with a veggie bowl. Definitely not going back. read more

Chipotle Mexican Grill - Hard plastic broken off from something - Mexican Near Me - Sumter, South Carolina

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The staff was very helpful and friendly. The atmosphere and food was great! Definitely would recommend.