Food bowl is Excellent - had the chicken fried rice corn salad bowl. Chips were just ok. Recommend you find a better Chip - current chip is flavorless Going back again!!! TY Moes! read more

So, who hasn't been to Chili's, right? It'd been ages for me, but we hit it up in Sumter over the holidays. We got the Triple Dipper with sides, and wow--it was awesome I went with the Nashville Hot Chicken Crispers, wings, and Southwestern Egg Rolls, plus fries, mac and cheese, and corn Those Nashville Hot Crispers? Perfectly spicy and crunchy, the heat was perfect with the juicy chicken. The wings were classic comfort food, juicy and delicious. And the egg rolls? That crispy shell with the chicken, beans, and corn was seriously addictive The sides were great too. Crispy fries, creamy mac and cheese, and sweet corn--it all worked perfectly This visit reminded me why I loved Chili's. Our server Raven made it what it was as her customer service was great. I won't wait five years to go back! read more

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From the moment we arrived, we encountered a series of issues that left us feeling undervalued as patrons. After being seated, we waited several minutes without seeing our server. Frustrated by the delay, we felt compelled to ask another server for assistance. At that point, we considered leaving because my time is valuable, and I believe no patron should feel overlooked. However, my family encouraged me to stay and give the server another chance, hoping that the situation might improve. I ordered a full rack of ribs with broccoli and mashed potatoes, anticipating a delightful meal. Unfortunately, the ribs were rather dry and undercooked, requiring significant effort to cut. I shared my concerns with the server and requested that my ribs be cooked properly. Shortly thereafter, the manager approached to inquire about the issue. To my disappointment, he stated that all the ribs are cooked the same way, which did not address my concern directly. Throughout our visit, the server was scarcely present. Our table remained cluttered with used plates and napkins, and we received no drink refills. It became increasingly frustrating that we weren't even able to get a receipt because the waitress never returned to our table. Although the restaurant was nearly full, it seemed to have no positive effect on the level of service we received. After visiting the restroom, I returned to find that my family had already packed our food to-go, indicating that they were also dissatisfied with the service. While my daughter was looking at the device on the table, she noticed the bill. Ironically, it was only at this moment that the server reappeared, asking if we were splitting the bill, which we declined. The total was $154.50, and I handed my daughter the cash - $100, $50, and $5-to settle the payment. We waited briefly for the server to return, but when she failed to show up, we left the cash on the table and decided to leave. As we exited, we heard loud voices coming from behind us. Three employees, including our server, were loudly asserting that we had not paid. Despite our repeated statements that the cash was left on the table, they continued to insist otherwise. The manager claimed he was only responding to what he heard, without checking our table first for verification. It was particularly frustrating that two employees finally went back inside after we had repeatedly said that the money was left on the table, rather than confirming that information before chasing after us. After reflecting on the incident, I returned inside the restaurant to bring awareness to what had transpired. I asked the employee at the door to summon the manager. During our wait, I approached the back where the manager was located. Initially, he only gave his name and was reluctant to provide the names of the other staff involved. We went back and forth about the incident, but I insisted on receiving the names as well. He eventually provided me with that information while we discussed the situation further. I also requested a receipt as well as my change from the balance paid. This entire experience was not only uncomfortable for me but also deeply unsettling for my family. My children and grandchildren felt embarrassed to witness such a public confrontation, and they were shocked that we were treated in this manner, especially after trying to communicate our situation clearly. It was disheartening to see them affected by this ordeal, as they had been looking forward to a pleasant dining experience together. I believe this experience was entirely preventable and reflects poorly on your establishment. Incidents such as these could deter customers from returning, and I feel that immediate attention and disciplinary actions may be necessary to ensure that similar issues do not occur in the future. Thank you for your attention to this matter. I hope to hear back from you soon so we can discuss how to prevent such experiences and improve the service at your establishment. Results Greetings, I appreciate your recent offer of $80; however, I must respectfully decline. The total amount I incurred that night was approximately $155, not including my meal. Additionally, the humiliation and embarrassment endured by my family and me had a significant impact on us. Given these circumstances, I find the proposed amount insufficient as a resolution. Sent from my iPhone On Jan 29, 2026, at 10:33 PM, brinkerguestrelations@epowercenterdirect. read more

Never coming back here again! This girl wants to fight me just because I ordered the last boneless wings. Also I found a roach in my food, look on the picture if you think that i'm lying. Samantha literally threw a margarita at me and yelled for me to leave. NEVER. COMING. BACK. read more

Chili's - Bars Near Me - Sumter, South Carolina

I used to really love Chili's but I really miss the original chicken crispers I love the chips and salsa though!

We got 3 and 1. Old timers cheese burger, fries, drink and salad. ($12.99). It was delicious. The service was awesome! We will be back!

Julian and his staff are phenomenal! If there's ever an issue; which is rare, they take care of it immediately! This is the best place to eat in Sumter! read more

So I ordered DoorDash and got it's just wings which I didn't know was Chili's. I got honey Sriracha andBuffalo.with Buffalo ranch on the side and the side of garlic Parmesan. floor got here pretty fast and the containers were cool. they were pretty good , but im not a fan of the garlic Parmesan. but to each his own. read more

Chili's - Buffalo wings - Bars Near Me - Sumter, South Carolina

Takes an hour and a half close to 2 hours before the waitress comes back and says it should be a few more moments and they should be starting on your order. Rather dark lighting, sticky floor the food was ok. Most other places are just as bad here in Sumter. read more

Excellent foodI was worried about eating here given the reviews on here, but it was unwarranted! I took my family to eat here in Sumter, and we all enjoyed it immensely! They forgot to bring the s/w egg roll appetizers, but it was fine in the end, as I didn't have enough stomach room for the main course anyways... read more

Chili's - Fajita trio - Bars Near Me - Sumter, South Carolina

First off, boneless wings were requested and had not been served boneless, steak was to be cooked medium rare, obviously was not. As for the atmosphere it was quite nice, a little darker than needed but still enjoyable. Service was attentive but apparently they aren't very good at listening. read more

Chili's - "Medium rare" - Bars Near Me - Sumter, South Carolina

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Wow......why is this place so rated low? I'm particular on my reviews (please reference). This has been the most underrated place I have been. Fortunately, I was staying walking distance place for months. Bar service awesome, quality/expense of food awesome, etc.... Yes, I am particular. But.......in Sumter. Cheap plus quality. This is it. read more

I had to create my first yelp account just to talk about how infuriating this was. I went in with my family last week and I overheard a manager (seemed to be the only male manager I could see) belittling and just grossly talking down to one of the servers (I think her name was Daun? Dawn?) she looked a little older than the other servers but I spoke with her and she was incredibly sweet and honestly some of the best service we have had at the restaurant. I want to know she and all of your employees are treated better and I better still see her in when I take my family back. I recorded a bit of the interaction once I heard it, and I would hate to have to go public with it. Do better and treat your employees with kindness or people will get fired, and not the victims of abuse. Four stars for the service, minus two for the disturbing way I saw the employees treated. read more

Awesome meal I have been to Chili's before but Chili's in Sumter is the best. Food is so much different than other Chili's. Manager Bridget was the sweetest. She came by to make sure our meal was delicious read more

My family is new to Sumter, South Carolina and we decided to use some of our gift cards that were given as gifts for our move. After this visit, my husband advised me to hold off on using any additional Chili's gift cards. Our waitress was pleasant, but even that could not get us back in this restaurant. We ordered two fajitas and a kid's mac & cheese meal: 1. My daughter said the Kraft mac & cheese was cold -- goodness. 2. My husband's fajita meal tasted more like a "BBQ pulled pork" meal and his bell peppers and onions were so large it looked like chopped up vegetables. He was very disappointed with the plating, and the way the meal was prepared (a pile of vegetables topped with a mountain of cheese" in his words. 3. My oldest daughter and I shared a Mushroom Chicken Fajita meal and the vegetables were cut exactly the same. While the chicken was prepared well, I asked for double Spanish rice instead of the black beans, and the rice was BLAND (I repeat bland)! There was absolutely no flavor and the rice was hard like I was given what was scraped from the bottom of the pot and I decided against eating the undercooked, hard rice . I never thought I'd say this, but "I miss Texas so much" and I'm a PROUD SOUTH CAROLINIAN by birth! The Chili's in our last city grilled the food in such a way you would think there was a pit master in the kitchen. Clearly, this is not Texas or a restaurant that is familiar with how to prepare Chili's signature dishes. We'll wait until we travel outside of Sumter before we eat at another franchise restaurant like this. If Chili's keeps it up, it will end up closed like the Golden Coral in this city. read more

Chili's - By far the WORST julienne job on the vegetables in the fajitas. We might as well have eaten a whole bell pepper. - Bars Near Me - Sumter, South Carolina

I paid over 35 dollars for mash potatoes and steak. I doordashed it to my house and i got it and they scrapped someones old food in the container. I was so mad. read more

I ordered the crispy tenders combo with street corn and a side salad, it was very tasty. The food came out fast and was fresh, I had the new spicy ranch sauce they had on the menu for dipping, it was good. read more

I ordered to-go, and was pleasantly surprised. I thought, for sure, something would be missing- even just a sauce, maybe.. but everything was there! Firstly, ordering the Bacon Chicken Quesadillas was a mistake... there was barely any filling, some triangles featuring absolutely nothing but dry tortilla. The Southwest Egg Rolls came unexpectedly uncut, but very tasty! Although the ranch dipping sauce is too thin.. Lastly, the Big Mouth Bite mini burgers were delicious! I added mayo & mustard. Very good, in fact- I plan to return to Chili's again just to order their burgers next time! read more

I ordered take out and the food we received looked like it arrived through a hurricane. Dipping sauces were missing and items was just thrown into the containers. Such a mess. Change of management is needed. read more

I have honestly been coming to Chilis for 20+ years and while they have gotten better at some things others they have not. The chips and salsa and queso has been great for the whole time! I have noticed that some locations don't do fajitas that well as others. As for this location the fajitas could be better, they seemed a little greasy, but the Cadillac add-on is worth the price! This location has always been kept up and clean! Service is typically very good and I can't complain at all. I got the queso here last time I went and I didn't have a lot of beef in it, kinda disappointing really. I would avoid this because for $5.99 it should be better! read more

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Had lunch and sat at the bar. Donna is the nicest and sweetest bartender. She keeps a great eye on you as you enjoy your meal. If you ever get the chance to make sure you see Donna, she is one of a kind! Food was great also thanks to Donna making sure things were up to quality and my desire. read more

Honestly, I was pleasantly surprised by the service and quality of the food. Masks were not being worn (properly) but it could have been worse. Everyone was very kind and attentive. Food was out pretty fast too. I would definitely come back. read more

Excellent food and service!! Never disappointed! A bunch of us just walked out at Applebee's and came here. Should have been here first. Always great service! read more

I love the Chili's here and the food is good but if you order a burger, apparently "one size fits all". We went twice and ordered a burger and were never asked about how we would like our burgers cooked. I wasn't too big of a fan about that. The drinks were also great and the bar setting which is where we sat twice was nice, comfortable, and not wild as other bar settings. Definitely will be going again! read more

Ordered via DoorDash and the delivery was prompt. The quality of the food was garbage. The ribs were inedible, they were tough,chewy, basically boiled and sauce was just dumped on them. My son's cheese quesedea was also chewy from the Tortilla to the cheese. Overall quality of the meal was just poor. There are other restaurants in Sumter and this will now be a last resort. Don't waste your time or money. read more

The waitress was great she was very attentive and very friendly. The food was OK and not impressive at all. I i've been to way better Chili's. Would definitely try someplace else and not come back. read more

Wish I could give this place negative stars. $40 later and my husband and I are still hunger. We had to wait on our curbside order and deal with a young, rude and incompetent attendant. Our food was cold and the so called "fresh" ingredients were old. The portion was small and sloppy. We threw our meals away as they looked gross and not thoroughly cooked. My husband and I agreed we could've spent less money and received better food at a drive thru restaurant. Don't waste your money at this poor establishment. read more

I was surprised at the excellent service I got on this night as it was getting late. At times it starts to be a roll of the dice as far as food prep and just people really giving a care. Not the case when it came to Madison. She was a bright spot compared to what I have experienced in many Chilis as of late. Although she was the only one working at the bar this night you would never know as she was very attentive to all customers and constantly checking on when food was ready while serving up drinks. No one was there looking at their watches wanting to know where their food was. My food came out hot and correct which is what you expect how it should come out but a rarity at times these days at particular chains. I just went with the steak nachos and although Chilis has slightly changed them from the way they used to be they were still prepared well and tasty. Overall a good visit on this night. Food and drinks were prepared well with a side of good service. read more

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Giving them a 1 because zero wasn't an option!! It took over an hour for our food to come out! We had 7 in our party and over half of our orders were not like they were ordered!! Couldn't get refills on drinks because it seemed our waitress was the only one working the restaurant. Will not be back!!! This restaurant needs a serious overhaul!! read more

I sat at the bar and had awesome service. The bartender suggested the fajitas and they did not disappoint! They were awesome and sizzling when they came out. They give you lots of sides to accompany the dish. My only wish is that they had a better beer selection. I was there for happy hour and there were not many choices. But overall- I will be coming back! read more

This place is dirty. Walked into door and cleaning products were on top of the host/hostess stand. They need to be used! Service was good. Got $8 lunch combo. Sounds like a deal but by the time you add a drink and tip it's at least $13. At that price, I can think of cleaner restaurants in Sumter to dine at. Now I remember why I haven't eaten there in a long time. read more

Absolutely horrible experience. We walked in and the greater didn't acknowledge us until we said hello, she brought us to a dirty table, didn't give any silverware and just walked away. When our waiter finally graced us with his presence 10 min later, in which he looked disheveled and acted like he didn't know what he was doing, we gave him our drink order in which he told us we would need to wait till he came back with the drinks before we could order our food.... He messed up on my husband's drink (asked for a lemonade and a water, the waiter mixed lemonade and water and gave that to him) He was extremely overwhelmed with a three person order. We waited for over 30 min for our food, though the waiter did stop by and ask if I ordered an avocado burger, which was not my order, and he walked away. When we did get our food, my chicken was PINK. My husbands was over cooked. By the time we got our food we were over it, we looked at our bill and the waiter added a burger they we did not order nor receive. When we were finally able to waive him down he just giggled and said the manager will fix it. Biggest waste of time, money and the worst service ever. read more

Absolutely horrible service!! Waited over an hour and a half for food. Waiter forgot and still don't bring anything chips/salsa to the table for us to snack on while our food was being prepared. Literally watched four families come in and received their food as well as desserts!! Our Drinks came out; terrible!! Had to leave: will not be back!!! Told the manager and she stated our food would be right out--that was a lie as well. Do better!! read more

Food was prompt. Waitress was fast on the ball and polite. Julian the Mgr. Came to the table and welcomed us. Gtreat job by all. If you go try the potato soup & Salad. Wonderful. Till next time. J read more

Service is always so bad, we've been in Sumter for 4 years and still give this place a chance to see if they change or do something different and no luck. So sad because the kids love the chips wouldn't recommend unless you want to wait all night for cold food and slow service. read more

Thanks for accommodating our party of 16 on short notice. We were passing through town for a one night stay and we'd received a poor non-welcome at Applebee's, which is right next door. Someone in our party called to see if Chili's could accommodate and they said they'd love too. Tatyana and Taylor were our servers and they provided outstanding service. Our food was fresh and made-to-order. The hospitality was outstanding and that made all the different in the world. Thanks Tatyana and Taylor for enjoying your jobs and providing top-notch, awesome customer service! read more

I LOVE LOVE LOVE this place! The staff is friendly and ROBBIE is the best waiter. I received my drink right away and the appetizer right after. My family of 4 went on a Saturday night and although busy we were well taken care of. My wife's salmon has never been cooked wrong here! I have never been unsatisfied with my entrée. My kids love it as well. I think Julian has done an excellent job with the training and management of this location. This may be a very small building but I feel as though I get exceptionally good service here and it is always clean. I have noticed that when someone has an issue with something it is handled swiftly and usually by management. I can not say enough good things about this place! read more

Since my family hasn't arrived from California yet, I didn't have any BBQ this 4th of July weekend. I figured to stop by and grab some ribs over at Chili's. I walked in and was immediately taken to how small the place was. I was promptly seated and ordered a cheese fries appetizer along with a full rack of baby-back ribs. Had a glass of water to go with everything. After a few minutes, my food was brought to me, my main course that is. My ribs came first and I thought they totally forgot about my appetizer. One minute later, the waiter comes back and tells me that they totally forgot about my cheese fries. He then asks me if I want them or not. I told him it would be ok and he promptly tells me that he'll take care of it and that the cheese fries will be free. Not bad. The ribs were huge, typical Chili's affair. Couldn't even finish both racks. Took the rest home. Again, typical Chili's, typical food. Not too shabby but not too exciting either. Least I got free cheese fries and the service was good...albeit slow sometimes. I also noticed the couple sitting ahead of me were complaining about the slow service and the fries too...so I guess it's hit or miss here. read more

20 minutes after seating and have to flag down the hostess to even get a drink. No silverware, straws, or napkins provided, even after we asked the waitress for them... Don't see a manager we can even discuss anything with... Do Not Waste Your Time coming here... read more

Nothing wrong with this Chili's in particular. I'm just not a huge fan. 4-5 stars compared to the other crappy chain restaurants in the area. That's pretty much the only reason I came here. read more