I've always enjoyed a good Burrito from Chipotle Mexican Grill. All their ingredients and products are so fresh, made and cooked daily. Their employees are well trained in food handling and in the times they need to wash their hands and change their gloves. As a matter of fact I like them so much that I own Chipotle Stock in my Investment Portfolio. After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And the Chipotle Mexican Grill at Towers Shopping Center, located in Southwest Roanoke, Virginia, is the perfect example. I currently have 12,838 Reward Points from Chipotle reflected in my Chipotle app. Most of the time I order delivery from this store location. But today I happened to be in the area and decided to go eat there in person. Their restaurant is located on the right of T-Mobile at Towers Shopping Center. This place has been totally renovated since the time it was built and all the stores there are very clean and presentable. They are in the right corner of the strip mall in a modern building painted yellow and white, with bright red window frames color. The interior design of the restaurant has nice contemporary furniture and lighting. As one enters through the main door on the left side, one walks all the way back until one reaches the counter and tell the employee there the entrée they want, the protein, the ingredients included, and the extra ingredients that are Guacamole and Queso Blanco. There was one customer in front of me and I took a look of the menus high above and some enlarged photos advertisements of some of the items. When the server came back and asked me what I wanted. I told him a Braised Beef Barbacoa Burrito. He heated the large tortilla to make the burrito and started asking me what I wanted on it. Starting from the white rice and black beans, then the protein that I ordered was the Beef Barbacoa, the mild sauce and the one with corn, graded cheese, and sour cream. He was wearing gloves as he handled the Burrito and was very generous with the portions. When he started folding the Burrito, it was so loaded that it cracked, so he asked me if it was alright if he put another tortilla over the first one. I agreed and he did a great job folding the Burrito. Then he wrapped it in an aluminum wrap and put it inside an orange plastic baske. By this time we had reached the cashier who asked me what I has so she could price the order, I included a fountain soft drink. I had her scan my app so I would get my Rewards points for this meal and paid with my credit card. The cashier lady employee was very friendly and nice, even though she was wearing a mask. I found this a little strange because Chipotle Corporate now has paid sick leave to encourage employees to stay home when I'll. It also has come up with their Food Safety 7, a system of seven key protocols for preventing foodborne illness, encompassing Work Healthy, Work Clean, Keep Produce Safe, Cook it, Keep it Hot/Keep it Cold, Maintain Sanitary Conditions, and Call for Help. These guidelines are a core part of the company's overall enhanced food safety program, which also include rigorous supplier standards, and enhanced internal training. I took my Burrito and paper cup and sat down at a table in front of the softdrink machine after getting some ice and Root Beer. The Burrito was real Fat, sort of contradicting those customers that are saying that they are making them smaller. And it contained lots of protein and other ingredients. It was truly amazingly delicious. The only thing that prevented me from having an excellent dining experience was that I noticed that the Organic Lemonade and Agua Fresca dispensers were dirty, empty, and not cleaned nor replenished. Also that the floor of the seating area next to me was dirty, and they didn't have anyone cleaning the restaurant after the customer. The dirty floor detracted from the beautiful contemporary decor of the place and ruined the perfect dining experience. I hope Corporate and management reads my review and immediately corrects this, for it is one of the only reason I didn't give it a 5 Stars review. read more

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I ordered the grilled chicken burrito bowl. I got maybe 5 or 6 pieces of chicken. They had run out of the grilled vegetables but the cook told the server he wasn't going to cook up anymore. I definitely didn't get my money's worth for what I'd paid. Worst Chipotle experience ever. read more

The new garlic steak has changed the game. This place has also very obviously worked to change their reputation - fast, extremely efficient, and very kind workers. They don't skimp on anything, definitely worth the price now. Even with pickup, everything is always ready on time or very close to with ease. read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Roanoke, Virginia

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No joke just ordered from chipotle and it didn't even fill the bowl completely at all maybe halfway this is ridiculous. I wonder why you guys are getting hated on TikTok I will not be using you guys again ever. read more

Chipotle Mexican Grill - This is what I got for $25 had to mix it around just to see if there was rice in it - Mexican Near Me - Roanoke, Virginia

best burrito i ever put in my mouth. i almost had to nut on my dasher thats how good it was. read more

Chipotle Mexican Grill - Mexican Near Me - Roanoke, Virginia

I want to keep eating here because I love chipotle but man it grosses me out to see them make our food and then use the same gloves to write our order with the sharpie/money handling and touching our food as well, also when they hand us our cup the gentleman keeps putting his fingers inside the cup when handing it to us. As someone who's worked on the line it's gross and also definitely a health violation. I want to support this chipotle but it's just hard to enjoy your meal when you are kinda grossed out by the lack of glove changes and not using good sanitation methods. read more

I didn't expect a line out the door at 2pm, but there we were. It was a lazy afternoon, so my daughter and I chatted while we waited. When I ordered, my bowl was started, then two online orders were placed before my daughter's order was taken. The customer in front of me requested the last serving of cheese, I ordered the last guac, and my daughter got the last scoop of corn salsa. The Entire Store came to a complete halt. No one seemed to know where cheese comes from. We stood still, the entire line out the door, the takeout orders, everything. It took almost ten minutes for the empty bins to be refilled and orders to begin moving. Mysteriously, another customer had moved ahead of my daughter. I paid, stood and waited, then paid again. Ultimately, I wasn't even happy with the order. I tried the new grilled steak, and didn't care for it. Maybe next time, but if it's that busy maybe not read more

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My wife went in tonite to get our family dinner. As she went through the line she ordered two bowls and one burrito. After the lady made her burrito, the girl came back and forgot about the bowls. She asked the next guy in line what he wanted and started his burrito, skipping over my wife. This caused my 10 year old sons burrito to be pushed up the line with this man's. The girl then started making my wife's bowls. The cashier then assumed my sons burrito was with the man and rolled his eyes at my son for being out of place and gave him attitude. When my wife finally got to the cashier after her bowls were made, she asked for chips and salsa. The cashier rolled his eyes again and said "what kind ?" With an attitude. My wife does not frequent chipotle and did not realize she needed to pick a salsa. This encounter was kind of putting her off so she forgot to order drinks. When she realized she needed to order drinks, the cashier was ready to ringer up, when she asked for drinks. This obviously annoyed him and he replied , "anything else?" With attitude. On top of this, when wife got home, the contents of the bag were not properly closed and leaked into the back causing it to weaken. When she entered the house the bottom of the back dropped out and our dinner fell all over the floor. I understand that the fast food game is hard and very aggravating sometimes, but I don't believe it is too much to ask that employees treat customers with some patience and respect. We spent 40$ on a diner that was a rude experience and had to scoop it off the damn floor to eat because the employee couldn't take the time to put the food in the bag correctly. If customers annoy yo then maybe you should find another job. Do better Chipotle. We were there on 1/11/24 at 530 pm read more

I have online-ordered from this location at least 5 times in the last 6 months. At non-peak hours, our typical 4-item order has at least one item is wrong. I've had missing items, completely wrong items, no drinks, you name it. If I have submitted an itemized list of what I want and prepay, why can't you get it right? read more

I wish no stars was an option. We LOVE chipotle and due to dietary restrictions over the last year we have ordered from here a lot. However we can always count on our order being wrong. We have only ever gotten our salad dressing 1 time (despite the fact that we order a salad from here at least once a month). We have gotten orders with the wrong meat, missing chips, missing drinks, etc. It is a mess. If you are going to pick up your order, then you can check it there and identify the issue but if you order via Grubhub or even the chipotle app, be warned that you likely won't get what you ordered. read more

Very quick, super, super Dorie sly service from all three employees I interacted with

The prices went up way to high I got just a steak bowl with rice and was charged 20 dollars..that's ridiculous it was on orange avenue in rke va read more

Good food, but not consistent on serving sizes. Last week, I ordered a basic salad bowl with chicken, and added brown rice. It was full to the brim! This week must have been a different person making the salad, because there was less of pretty much everything. Didnt even come to the top of the bowl. Doesnt matter which size, just make them the same size all the time! read more

Ordered food from the app and it was ready on time. Food was hot and had everything we ordered included with no mishaps. Pickup was easy and smooth! read more

I ordered 2 bowls to go, 1 chicken 1 steak. Paid $1 more for the steak and got 1/2 as much! Every time I go there you have to ask for more rice etc. this is very poor management and I am done as a customer because they short you on everything. Been to other locations and have not had this problem... read more

I came in tonight and they were slammed! They worked the line quickly, while having a serious demeanor they were still quite patient and kind. The food is always delicious! This is my favorite chipotle read more

Trashy spot wow the people were so rude and just slinging the food around. Wouldn't listen to what we would say had to repeat what we said 3 times . Then the worst part they put stuff on that we didn't want and then just looked at us like we were dumb trashy spot trashy people. This was the roanoke Virginia towers restaurant. read more

This location is close to worthless. They have screwed up every pickup order that we've placed in the past six months. They are particularly skilled at botching the kids meals. Tonight my daughter got two flour tortillas instead of a cheese quesadilla. Employees couldn't care less when you call to complain. read more

I have contacted Chipotle in person and online , several times. Alex told me that Chris would call me . The "new" Salem Chipotle did not recognize that I received an order that was placed by a family that I take care of their dogs. They buy their entire family and myself Chipotle weekly. Alex was extremely rude and accused me of making this up. I had to eat eggs and was so disappointed in receiving a bowl and not a chicken salad. It was in a separate bag and I did not even get chips. They left it on my front porch because they did not want the dogs to see me. Please contact Ann at 540 309 9925. Their was hardly any chicken and I cannot eat rice. It is the principle of the matter, not the $6 read more

This location is the filthiest place. Not one table was clean. No forks or spoons. I will never eat at this location again.

We arrived an hour before closing. The line was long, but moved quickly. The food is good. I had the carnitas burrito bowl. The workers were friendly. My concern was that every single table and the floor were absolutely filthy! They need to manage the front of the house even if the line moves a little slower.. read more

the alleged "manager" is very rude, purposefully under does my servings every time I go and still charges me for double chicken although she half scoops it each time? Also see them replacing their food with food that's been sitting on the counter? no wonder my food is room temperature everhtime I eat here. chipotle is my favorite place to eat but this place sucks read more

Our family loves Chipotle, but this was BY FAR THE WORST CHIPOTLE WE HAVE EVER HAD!!! There is 6 of us, and multiple employees managed to mess up every last one of our orders in multiple ways. We tried to politely correct some of it (like them giving the wrong kind of tacos and meat) and we just got rude looks from them. They forgot or chips that we paid for. The counters were dirty and wet. They didn't even want to take our kid's order though she was super polite and spoke loud and clear. The bathroom was filthy. The chicken and steak was fatty. In other words, every part of their service was terrible! It's not like there was just one bad employee. The cooks, the people on the line, the cashier, etc were all terrible. The manager should be fired or Chipotle should de-franchise this location. It is a discrace to the good name of Chipotle. Totally unacceptable from start to finish. read more

Worst service. Roanoke chipotles are WAY better! Customer comes last here.

I went to Chipotle eight days after its opening in Roanoke, Virginia. It was my first Chipotle experience and I had high hopes because I had heard SO much about the Chipotles in other places. I bought a barbacoa burrito with all the fixings, and my friends and I shared chips and salsa and guacamole. I was shocked by the size of the burrito. I could only eat half of it. I made a good choice on the barbacoa. It amazing. MY favorite part, though, was their guacamole, which they make fresh daily. I am ruined on guacamole now, for the rest of my life. The long line for waiting was a testament to how great Chipotle is. And it moved quickly. Despite being on the constant go, the employees were super nice! I want to go back again and again! read more

Not sure how anyone can give Chipotle a 1 star review because your portion wasn't large enough. I just finished eating a carnitas bowl overflowing with food. Also this location does have a grill, not sure how you could miss it. Food is always delicious and will continue visit this location whenever I'm nearby. I have a suspicion the negative reviews are from disgruntled former employees or competitors. read more

Chipotle Mexican Grill - Carnitas bowl overflowing with deliciousness. - Mexican Near Me - Roanoke, Virginia

Like other recently posted reviews, I have seen this location really go downhill and fast. Three different times I have gone in and they have been out of product--Cheese once, sour cream, and fajita veggies. The trash is always full and sometimes it is even all over the floor. Not sure what has happened, but I will not be back. I guess I will now try the Valley View location to see if it is any better. When a place goes down this fast it makes me wonder what they are doing when cooking the food. Just a thought. read more

Absolutely the most inconsistent, poorly operated, pathetic chipotle on the planet. Which, unfortunately, is only slightly better than the neighboring locations. The quality is always inconsistent, the flavor is always inconsistent. Every time we order (and $$pay for) extra, we get less than normal??? Corporate needs to fire all the leadership, starting at the regional level. Absolutely PATHETIC. You're probably better off licking doorknobs , taking candy from strangers or attending a pride parade in Kabul! read more

This is byfar the worst Chipotle location I have ever been to. I'm a big fan of the brand, and frequented Chipotle quite often when I lived in the DC metro area. Having moved here recently, I was happy to learn there was a Chipotle here. Here's what I have to share after mistakenly coming here 3 times. -THE MUSIC IS ALWAYS BLASTING IN HERE EVEN THOUGH THERE AREN'T MANY CUSTOMERS!! Oh, sorry for yelling, I couldn't hear myself think. Also take note there folks; there were not many customers during the dinner hour, 3 separate occasions. Unthinkable in NOVA. - Just like another yelper pointed out, there is no grill here. They are NOT preparing the meat here like other locations typically do. Major quality and taste difference. -The staff here is AWFUL! Who is training them!? They fill the burritos poorly, wrap them sloppily and aren't very friendly either. It makes me sad to say that I won't get to actually enjoy Chipotle again until the next visit back to Northern Virginia because I am not coming here again to waste my money. read more

This is our normal Chipotle, the one we go to most often. Typically it's pretty decent. But I feel compelled to review over the last couple experiences. First, a couple of weeks ago I got a burrito for lunch, which was barely even wrapped and not put together as pieces fell out from the foil, it was messy and I had to eat it in a bowl. Last night, I ordered four dishes to go for my family, and every single one of them was wrong. Not even close to the right meal. No cheese in anything and missing many other ingredients. The store did refund me my money because I reached out to them through their feedback option, but it seems like this location is struggling with the new location opening up at Valleyview. Perhaps employees have went to the new location and left this one? read more

After hearing so much about Chipotles my family and I decided to go in. The staff were rude, the tables were not cleaned off. When asked for a rag to wipe it myself the staff got offended. Quickly left the place due to 1) Over crowded 2) Dirty tables 3) Rude Staff Will not be eating there. read more

I've honestly never had a bad experience here, and I frequently eat here. Excellent food overall, their bowls and burritos are equally as good as the next. However occasionally my burrito ends up falling apart, but that's not a huge problem since I can just use a fork to eat whatever else is left. Regardless, Chipoltle has never let me down and their food is overall very filling and delicious. read more

Two words: No grill The food is prepared off site and then steamed on arrival. Disgusting. So much for trying to keep it "fresh." So hypocritical. Never seen a Chipotle without a grill. Never going back. read more

Went today to have a remake of an order from a couple months ago. That order from a couple months did have a lot of issues. It was a pickup order after covid19 started opening back up, so giving them the benefit of doubt, they may have been having a hard time or short staffed. The manager was very good about putting my name down to remake the order. So today I dreaded bringing up that I'd had an issue last time and to have my order redone. I was VERY HAPPY at the patience and understanding from the guys upfront, taking great care of getting everything done right, no questions asked, just very good service! The store itself seemed calm, clean, and I left extremely happy that I went to Chipotle today! Thank you guys for taking care of me! I do have an issue with the automated phone service, it's not user friendly and doesn't act right, and ends being a fast busy signal a lot, which is only reason for minus one star read more

It's Chipotle. You know what to expect. However, this place took the mass production assembly line method...and somehow made it slower than an individual person making your burrito. If you order from here, do it online, avoid the wait. And really...Roanoke gets a Chipotle and suddenly, it thinks that it is no longer a small town. Go figure. read more

I like it. I'm always full afterwords and I never feel ill post mexican, which takes talent. It looks and tastes fresh. You can always ask for a little more without them charging you more. The employees always seem to be rather happy even when the crowd is unbearable. But, I would still prefer to eat at a local joint rather than a chain. It could be a little cheaper for what it is, but they're popular so they're not about to change that. read more

We were anticipating the opening of this location in Roanoke. We are not new to Chipotle. We ate at a different location since Chipotle first opened in Roanoke, Va . and have been chasing the taste that drew us to this restaurant since our first taste . We ate at the Tanglewood location on 12/16/2021 @ 4:50. The restaurant was clean . The staff was friendly. We ordered 2 bowls - carnitas , chicken and chips with queso . The food was cold with no flavor- bland. The queso was also bland no cheese flavor, something missing. I did ask one of the staff members if I could sample the new queso that had been replenished .He was pleasant and did not hesitate to accommodate us and stated he would check the queso. We did not make any of the staff aware of our disappointment with our meals , but no one came around to inquire to get feedback, etc . This may have just been an off day as this is a new location. We will probably try again to see if we can get the original Chipotle signature taste that we first experienced years ago . read more

The food is okay. It's not hard to find a better burrito. The main cachet of this place is the way it throws its shoulder out of joint patting itself on the back for using trendy buzzwords like "local" and "sustainable." At the end of the day, it reads to me like a glammed-up Taco Bell with better ingredients and a vibe that plays well to the "I'm saving the world by driving a Prius" set. If you really want to feel like you're doing something good (without having to actually do anything, of course) give your money to a decent local joint. read more

Whoever was in charge of this store on 12/2/2020 needs to be retrained or demoted. We ordered pick up for 7pm and when we got there, no less than 25 people were already there waiting. One guy said he had been waiting for an hour and wanted a refund but was told he couldn't get one, that he had to do that through the app. After waiting over 30 minutes we just left with several people still ahead of us. We could have went through the serving line many, many times while we were waiting because that crew was just standing around with no customers at times. We were told they couldn't fill the order. One crew is standing around with nothing to do while the take out crew had a backlog of at least an hour. We've never had any trouble before but I won't take another chance on this Chipotle. Very poor training at this location at the very least. Don't waste your time here, too many other quality options in this area. read more

The day I show up and the order is actually ready to go and they don't make everyone else's food before someone who has already ordered they will get more than one star. I'd also appreciate the correct food to be in the bag read more