Came in Monday around 1:00pm. Not that great. Got my bowl, it had a black hair in it. I brought it…read moreup to the manager Leslie, she rolled her eyes and insisted it was mine. I've had my hair red, ginger, fire-engine red, since July. The hair in the bowl was black. Similar to the managers (just a reference, not accusatory). I was only offered a refund after I said I was leaving a review... overall disappointed. Very unprofessional. Definitely needs more training. Not only is she rude to the customers, but also her employees. As I was choosing my sides, she comes to the front and says to the girl making my bowl, "why are you using that many toppings, it's only one spoon. You should know this by now.". Then rolled her eyes and kept working. There's a Chipotle and Qdoba within 20 feet, that are notably less expensive, so I'll just give those a try next time. Plus they don't skimp on toppings! Imagine charging $13 per bowl, to only give out teaspoons worth of the sides. We literally get offered more sauces than sides . I only tried this place because it's newish and close to my job. The house-made drinks were good though. Overall, pricey for the value, poor customer service, wouldn't recommend. Especially with current management.

Despite being annoyed by their one scoop policy, the food is delicious. They don't have sunflower…read moreseeds nor do they offer you complimentary pita bread. I guess every location is privately owned.

I love that this place has been open 99 years and still serving up original recipes at affordable…read moreprices. Open 24/7 (except Xmas) and serves breakfast until 10:30 am. The ambiance is original diner style (10 bar seats) at a countertop with an open kitchen! Very charming little place with such a cool nostalgic vibe. The staff and is friendly and the food comes out lightening quick! Husband got the chilli (normally not into bean chili) said it was delicious. Burgers are thin but delicious and you can really taste the quality of the beef. Although boiled, the hotdog was def top 5 tasting dogs in quality to y, the flavor was very unique. $16 for 2 double burgers, chilli, hot dog and 2 drinks

Now a days it's very hard to find a restaurant that's open 24 hours a day, 7 days a week, and…read morethat's only closed on Christmas Eve and Christmas Day. A family-owned restaurant that has been serving locals, travelers, and late-night crowds from its classic 10-stool lunch counter since 1930, and continues to be strictly cash-only. A restaurant that not only has survived, but strived for 96 years, owned by the same local family, and is currently owned by fourth-generation owner Matt Bullington. Who has said that the key to its longevity has been sticking to what has made them successful since they opened. A restaurant that has never been remodeled and whose menu has never been expanded, but that in this lies its real charm. A restaurant that despite economic hardship, tries never to raise prices and remain affordable. A restaurant that many people go to it because of their food, others because of their prices, and others like me this morning, because of the experience to sit at its counter and appreciate its character and charm while enjoying a classic breakfast of three fried eggs over easy with bacon and white toast basted with butter. That restaurant was and continues to be the iconic Texas Tavern, located in the heart of Downtown Roanoke. This morning I drove my pearl white Lexus up to it and parked in front of the sidewalk at the parallel parking with a one-hour limit. There is so much history behind this place that the excitement of the moment made the breakfast experience more momentous. Once inside, a young gentleman who has been working there for over two years now greeted me and immediately made me feel at home. He took my order and almost at the same time started making my toast and frying my eggs. In no time at all I had my order in front of me. I noticed and made him aware that one egg was missing. He made it right by frying me another egg over easy and I didn't mind because of his positive attitude and very unique personality. He also asked me how I'd like my coffee and prepared it just as requested with two creams and three sugars. Every one of the three eggs were perfectly fried over easy and I sprinkled a salt and pepper mixture over them. The bread of the toast was so fresh and tasty braised in butter. I invite you to view my photographs accompanying this review to get a better sense of the place and the high-quality of their food. I'm looking forward to returning one day at lunch time to taste some of their menu items of which they are known for. Starting with their Cheesy Western, the tavern legendary trademark burger served with a fried egg, cheese, pickles, and a sweet-and-tangy homemade cabbage relish. Or maybe a bowl of their secret-recipe chili served with onions. Or their trademark hot dog served Coney Island-style with chili, relish, mustard, and unions. All comfort food that make you feel good and bring a sense of nostalgia, warmth, and satisfaction. I highly recommend this small, historic, eatery for a one-of-a-kind, memorable, dining experience. One that you'll cherish and hold dear forever.

Super affordable and delicious. This is my favorite place of all time!!! Fast service. And a good…read morevibe I've only had good interactions with the associates.

Super slow. It took over 15 minutes to get a small order while watching others pick up and leave…read morethat same after us. My plate came with stale fries and only 4 small onion rings. Definitely not worth the wait. The place was super loud and service was just OK. No getting, smile, etc. when I went asking about the order 10 minutes after paying, I was given a strange look and said it's coming. The place wasn't busy by any means. I still have no idea why it took so long for us to get the order. I've been to many cool outs and this was the worst service. I was hoping it would be nice since this is the first time I've seen indoor dining. No thanks. Parking for disabled is caddy corner to the drive thru so be careful.

Miserable McCrispy, didn't give me any straws, and they were out of what I ordered. Disappointing.read more

probably most frustrating experience of my life took 30 minutes just to get my food. To which they…read moretried to tell me the order was canceled and then did something after I showed the totals they were talking about were different and everyone had an attitude quite ridiculous spent my whole lunch trying to get the food that I'm not even gonna have time to eat now

If you're in the mood for some fried chicken, this Zaxby's is one of the best fast food restaurants…read morein Roanoke. My wife and I DoorDash regularly, and this location is consistently one of our favorite places to pick up from. The staff is always friendly, professional, and respectful. More importantly, delivery drivers are acknowledged and treated like valued partners instead of an inconvenience. From management down to the frontline employees, customer service here is outstanding. Orders are usually ready on time, communication is great, and even when they're busy, the staff does a great job keeping things moving. The food is also consistently fresh, hot, and made correctly. Whether you're ordering chicken fingers, wings, sandwiches, fries, or Texas toast, the quality is always solid. In a time when good customer service seems harder and harder to find, this location continues to stand out. The restaurant is clean, the employees work hard, and the overall experience is always positive. This is exactly how a fast food restaurant should be run. Great food, great people, and excellent customer service. Highly recommended!

When I arrived at Zaxbys for an early dinner I had no idea how it would be. All I had seen had been…read moretheir commercials on TV, but this would be the first time that I actually would be visiting and eating there. From the outside, the restaurant's building looked clean and inviting. Cars already were driving up to the drive through window and putting in their orders. And a few people were dining inside as well. I noticed that the windows and the glass door were very clean, and this fact gave a nice first impression of the restaurant. Once inside, I noticed the cleanliness of the place and contemporary, comfortable furniture: booths as well as tables and chairs. The color combination of gold and black made the place look elegant yet relaxed. The decor was minimalist with a wide screen color TV and a few signs decorating the walls, and a nice lighting treatment that came down from the black ceiling above. When I arrived to the ordering counter, I noticed all the employees were working very motivated and with a purpose, all doing their assigned duties enthusiastically. A young lady up front greeted and welcomed me with a smile and seemed very happy to hear that this was my first time here. She gave me some time to review the menu that was placed where all fast food restaurants have them. I ordered the Zaxseas Surf & Turf combo, and a Chocolate Chip Cookie for dessert. The order was efficiently taken and I paid with my credit card. It contained 3 Chicken Fingerz, 8 Shrimp with Zaxtail sauce, Texas Toast, Crinkkle fries, and a small drink of Dr. Pepper. Everything in the order came out so fresh and hot. The Chicken Fingerz were crunchy in the outside and juicy and tender in the inside. Same with the Shrimp. The Fries were also very well fried and freshly served. And the sauces were amazingly delicious. As I was leaving, I saw who seemed to be the manager seated at a table interviewing a young lady. I didn't want to interrupt, otherwise I would have told him how well he was running this restaurant. I just had an amazing dining experience here and this was only my first time. I highly recommend this place and am looking forward to coming back soon in the near future.

Burger King was founded in 1954 in Miami, Florida by franchisees James McLamore and David Edgerton…read more In 1957 McLamore created and introduced their signature flame-broiled Whopper, which was designed to be bigger and more distinct than competitors' standard burgers. And throughout all these years the brand and it flagship burger have not only survived but strived to the point of becoming the second-largest fast-food hamburger chain globally, operating under parent company Restaurant Brands International. Most of us were probably not aware of this information but do remember the very first time we had a Whopper and how we looked forward for the weekend to arrive to go with our parents to visit The Home of the Whopper. And enjoy eating this gigantic and flavorful burger which was called "The Whopper." Today, I still look forward to having a Whopper, have the Burger King app downloaded on my cellphone, and am a member of their Royal Perks Program. But somehow I find that the iconic Whopper has lost its mystic. The size has diminished. It no longer is staked high. And we no longer have it our way. I'm so glad Tom Curtis, President of Burger King has also recognized this and is doing what is necessary to make the iconic Whopper great again. He is modernizing the restaurant's decor, making quality team training a priority, and once again allowing us to have the Whopper our way. Just like it used to be in the good old days. Today I decided to take advantage of an offer from my app for an $8.99 Whopper Meal, by visiting this Burger King located at 2626 Franklin Rd in Southwest Roanoke. I arrived in my pearl white Lexus to their large parking lot. Their parking lot sign had the new logo but the sign itself wasn't modernized. Hardly any landscaping surrounded the building. Inside, the restaurant had been remodeled somewhat, however nothing spectacular, and they were using the dining room up front as a storage room, creating a feeling of not valuing its customers that much. At the ordering counter two of the employees greeted me and took my order. It was quickly prepared and placed on the counter. The manager asked me if I wanted any ketchup and placed some packets on the tray after I answered in the affirmative. Once I got my ice and Coke from the softdrink machine, I took the tray to one of the tables. The fries look good and even better after I poured some ketchup over them. The Whopper's bread was fresh and even though it was wrapped and not placed in a box, it was not squished. Inside it had fresh ingredients, however in very small quantity. It only had one slice of a very small tomato, very little lettuce, two slices of pickles and no onions at all. I had to pour some ketchup on it. It tasted good with the lack of items I mentioned but it wasn't as satisfying. The feeling of being full and satisfied just wasn't there. The "You Rule" logo that was written on the employees t-shirts just was all words and no substance. Don't get me wrong, it tasted good, but it lacked substance. The definition of a whopper is: "Something usually large: An extraordinary large or impressive example of its kind." "The Burger King Whopper is the flagship hamburger of the Burger King fast-food chain, famous for it size." If there is something that needs to improve is not minimize the amount of ingredients the Whopper should have. Hopefully management and corporate read this review and does what needs to be done so we can eat like a King once again in this restaurant as like in many others that have changed for the better.

I ordered my food on line and it was ready when we got there. We were greeted with a smile. I…read moreordered something to go and the manager gave me a free pie for having to wait. The restaurant was very nice and clean. If I had one thing negative it was a little dark in the dinning room.

The first thing that attracted me to this Shack was the graphic design of its logo. It was simple,…read moreyet very effective, to communicate what this place was all about. Yet never in my wildest dream would I have imagined that it was designed by a kid, the nephew of the owner. After being awarded the Triad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Subshack in Salem, Virginia, is the perfect example. After arriving to this Sub Shop located in a small strip mall in the middle of nowhere, in Salem, Virginia, the friendly owner of the place, who has a wonderful personality, gave me a warm welcome and immediately, in a nutshell, told me the story of how this place came to be. Born and raised in New York and having lived for many years in North Carolina, the opportunity of opening up this business here in Salem, Virginia came up and he literally went for it. And aren't we lucky he did because it is an ingenious little Sub Shop, a product of two persons who let their imagination run wild and then worked hard to see their dream of owning a little restaurant come true. And don't be confused by its name, it simply means a small place where large Subs are made for people to savor and enjoy. Thus we have: the "SUBSHACK." This restaurant is mostly for orders To-Go, yet outdoor, in front, it has a picnic table, for customers who would enjoy eating there during the warm Seasons of the year. They bake their own Sub bread in-house daily, and also have daily Specials. Today's Special was: "BUY ANY LARGE SUB GET A FREE DRINK & CHIPS." So I ordered their large Italian Sub. The Sub bread was gigantic and their Deli meats were also quality and huge. On top of this there was a large list of ingredients you could add to the Sub. I invite you to view my photographs accompanying this review and see for yourselves. Besides Hot and Cold Subs, they also serve Paninis, Desserts, and Milkshakes and Smoothies. I can't wait to return and try their Cuban Panini. In conclusion I definitely recommend this Sub place as a very unique place if you're looking for good food, prepared in a welcoming and friendly environment, by a warm and kindhearted individual.

Excellent service and freshly prepared food tucked back into a small area off of Apperson. I was…read morereally impressed with their attention to detail and food quality. I will be back again. Highly recommended!

I did the drive thru, ordered Bacon,Egg, & Cheese Biscuit. I was told $5.25 at the first window. At…read morethat window I asked if it was the special advertisement from TV. She had to check, okay she comes back, yes it is. My total now is $5.60. Why? Tax. So I paid the amount. Sixty cents on a $5.00 purchase seems high to me.

Stopped in for breakfast on our way out of town from a doctor appointment. We didn't realize that…read morethe turn to enter their parking lot is before you get there at the stoplight and you have to turn on a back road. We ended up having drive a little ways past it and the next couple of intersections did not allow u-turns. The parking lot was nice and clean. Staff was courteous, restaurant clean and the food good. My complaint would be that the tea was not sweet at all. I considered the fact that someone might have used the wrong canister when they deposited it.

There are so many Sub restaurants out there, weather they be independent businesses or chains…read more Today I decided to try out the Firehouse Subs located at the Towers Shopping Center in Roanoke, Virginia. Before entering this restaurant I reflected on "What is the main mission of a restaurant?" I concluded that It is "To serve great food, in a casual, relaxed environment by friendly and knowledgeable people at a fair price." As I entered the restaurant, I noticed how clean and organized it was and how besides the food, the decor focus was on local firefighters with framed photographs all around the restaurant and a large artwork reflecting on the Hotel Roanoke Fire on July 1st 1898. The menu was displayed in a large sign on the wall behind and on the counter, explaining the steps to go about in ordering your food here, and very well illustrated: Choose your bread. Choose your size. Hot Specialty Subs. Build your own Sub. Salads. Sides. Make it a Combo. Kids' Combos. Extras. Just as I was feeling comfortable with the easy ordering process and with the appetizing selection of Subs, I am warmly greeted by whom seems to be the manager of the restaurant and who takes my order. I ended up ordering the Firehouse Steak & Cheese, with white bread, in the large size; and finshed making it a Combo. I was ringed up and paid with a credit card. Then giving a cup and went to get my soft drink as one of the employees prepared my Sub with my instructions on what I wanted on it. The soft drink machine was modern and very impressive. One could chose a particular brand drink or make it a combination of brands.. The only other restaurant that I had ever seen a soft drink machine as this one was at Moe's Southwest Grill. I ended up making an Iced Cherry Dr. Pepper. When my Sub was ready, I was called to the counter to get my Sub which was placed on a paper over a red tray, and asked to pick up my Chips side from the shelves in front of the counter. The first thing I noticed was how fresh and soft the bread was, the reasonable amount of meat inside, and the quality melted cheese. As I was eating, a friend of my entered the restaurant, made his order. And joined me at my table. He also was very impressed with the quality of his Medium Italian Sub. What an amazing Sub dining experience. Right then and there I looked forward to returning to try out another of the Subs from their menu. I highly recommend this place and can assure you won't be disappointed by doing so. On the contrary, you will probably make this restaurant one of your favorites, just as I did.

I usually always try to be fair to all places, but honestly the sandwiches and meat just aren't…read morethat good here. The best I can compare it to is a 711 sandwich. The people are great and so are the employees, but the food itself just isn't. The bread is almost stale and kind of tastes like they keep it in a freezer. Same with the meat, just slimey and gross. Bad quality all around. I like their mission, and that is was founded by fireman... but they do need to up the food quality a bit with their pricing. But I do understand in this economy. Just wouldn't be my pick of a sandwich place.

As far as chain burgers go, I find Five Guys enjoyable. My wife and I like to get dinner at the…read moreTanglewood Mall location whenever we are on that side of town. As for service, it is comforting seeing some of the same friendly staff working when we visit. They always have our food ready in a timely manner. The atmosphere is comfortable and clean. My only complaint is the cost. They've always been a little pricey, but it feels like they go up with each visit. The way my wife and I cut this down is by having one of us get a combo and the other just a burger. Drinks are unlimited with the Coca-Cola Freestyle machine and the fries portions are huge. Some might find their fries overly salty, but I'm a fan of well seasoned spuds. Despite the high prices, I will continue to treat myself at Five Guys in Roanoke, VA.

"A really good hamburger is one of life's simplest pleasures." Since 1986 Five Guys have been…read moreproviding pleasure to the American people and beyond. And the secret to their success is found in these two simple words: quality and consistency. After being awarded the NC Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Five Guys in Roanoke, Virginia, is a perfect example. Previously I'd heard a lot about Five Guys and their wonderful hamburgers and fries. And today I finally decided to go to Tanglewood Mall, where we have our Five Guys here in Roanoke, Virginia, and give them a try. I went in with high expectations and I came out in love with the place after they far exceeded my highest of expectations! A family-business born from the answer to a simple question a couple of parents decided to ask their sons: "Do you want to go to college or start a business?" And thriving from the "Yes" answer to the question, onwards. When I arrived at Five Guys today I wasn't aware of their history or background. All I knew through word of mouth was that they made good burgers and fries, and that they were expensive. From the time I walked in the door, I was impressed with the restaurant's cleanliness and simplicity of design with the colors white and red standing out as well as their solid wood tables and chairs. The music being played set the tone to the beginning of the dining experience. There were boxes of peanuts with little paper bowls so you can take some peanuts to your table and munch while your food was being prepared. On the wall there was a sign saying where the potatoes used to make your fries today came from. What also stood out were enlarged quotes from different sources all around the restaurant along with articles pinned to the wall about Five Guys and the reason for its success. When it was my turn to order, a friendly African-American lady, Mashenka, greeted me with a smile and warm welcome. She mentioned the Classic Combo that they had, and I ordered that but upgraded it to a Bacon Cheeseburger, with fries and a drink. And of course, I asked for lots of free toppings. Besides this I also ordered a Bacon Cheese Dog. I had seen a picture of it and was attracted by how they serve it cut in half inside a hot dog bun. While I waited I went to the very innovative drink machine and made myself a Cherry Dr Pepper. Then I went to watch how the cheerful employees cooked and prepared the burgers, dogs, and fries. Later while doing my research I found out that their burger meat is fresh and never frozen and their special burger buns are freshly made daily from their recipe in a local bakery and brought in. After picking up my order, I brought the bag to the table and opened it up. The burger and hot dog were wrapped in aluminum foil to keep them warm. The fries came in a bag of its own that was overloaded and there was a whole lot more fries spilled inside the large bag where everything came in. What a relief that besides the fries being so good, cut fresh in-house daily, I also got more than what I expected. Later I found out in my research that they do this intentionally as part of their Core Business Philosophy. The company believes that providing an overwhelming portion of fries is essential to their success and key to customer satisfaction. The feeling of getting more than what you paid for is intended to win over repeat customers. The burger was so fresh and juicy, cooked to perfection, with lots of fresh toppings on top. The bun was fresh and soft with a special taste to it that reminded me of the buns I used to eat with my hot dog after winning a Little League game. And the all beef hot dogs were also quality dogs. Wow, what an extraordinary dining experience having this All-American meal in a friendly environment. I highly recommend this restaurant and look forward to returning many times. Some say it's pricey, I say it's priceless!