I stood at the counter for more than five minutes without being acknowledged once. There were eight employees in the restaurant and only two customers, including me. Not a single employee said, "Hello," "We'll be right with you," or made any effort to acknowledge that I was waiting. What made the experience even more frustrating was watching the manager remind everyone to wash their hands at the top of the hour but never ask anyone to help the waiting customer. Instead, I watched employees standing around doing very little, and then the manager walked to the back. After waiting without any acknowledgment or service, I left without ordering. Basic customer service starts with simply acknowledging that a customer is there. Unfortunately, this experience fell far short of that, and I won't be returning. read more

This Chipotle is far better than the other location in town. Every time I come here the team is extremely friendly and courteous. They greet you when you walk in and thank you when you leave, which really stands out. The steak and chicken burritos were fantastic. Even though it was late and the restaurant was empty, the staff were still bringing out fresh food and replenishing everything. Great service and great food every visit. read more

I tried to resolve this privately before posting a review, but after two missed follow-ups I feel I need to share my experience. I became extremely ill after eating at this location on 2/28 and had to seek emergency care. I contacted Chipotle customer service to report the situation and was told someone would call me to discuss it. A call was scheduled, but no one ever contacted me. I followed up again and was told someone would reach out a second time -- and again, no call or response. I understand things happen but ignoring a customer who reported a potential food safety issue is disappointing. At minimum I expected communication and follow-through. I have eaten at chipotle for many years. And often multiple times a week. After this experience I will no longer be eating at or supporting chipotle. I'm still hoping someone from Chipotle corporate will contact me to address the situation. read more

this is the first review I've ever left about any place ever. at the end of the day I don't really find much of a difference between chain restaurants especially chipotle. BUT i think this chipotle has good hires and fun people. until this fucking pric got hired. I don't know his name but I do know it ends in ack like Jack or one of those names. But this kid is such a fucking asshole to his coworker! so for this story we'll call the kid I'm talking about Ack and the other girl coworker. ive had coworker serve me maybe two times and she is nice and does the job not to much to say about her until right now. this didnt happen today but the more I think about it the more pissed I get and I need someone to see this. so I waked in and the only people on line are Ack and coworker. Coworker is working the serving AND cash and Ack is only asking people what they want and rice, beans, and meat then passing it to coworker to finish. and she was obviously getting pretty up to her head with orders and bagging and check out and he wasn't helping her! Then not only that but he was telling her TO REFILL THE SALSAS! I found this crazy because he wasn't helping doing next to nothing! And don't worry it didn't end here. i ordered a quesadilla and coworker put in my sides and Ack puts my quesadilla in the oven. cowoker checks me out and we are waiting for my food. Ack grabs my box then puts the quesadilla from the oven in it then comes back over and DROPS the quesadilla box from like three feet in the air into the table causing the lid to shift halfway off. cowoker puts the lid back on before bagging me up and wishing me a good day. Girl if anyone needs a good day it's you I'm so sorry. Also Ack what the hell? If chipotle was a sit down restaurant and you threw my food down from three feet in the air not only would that plate break and my food would be on ME! so once the small rush was over coworker was cleaning up and re-filling the salsas and he was leaning against the counter doing nothing. So not only was coworker doing her job but his job too! What the hell?! I feel so bad for this girl. I hope she gets to work with better people. Ack drop my food again and I will talk to your manager. read more

This place can't make a decent burrito to save its life. I was there today and it tasted like they dumped a ton of salt in my burrito. And my burrito was 90% rice. read more

I thought they raised prices to cover increased food costs. Guess i was wrong. Managed to buy a burrito with virtually no rice, chicken, or cheese. Bonus: if they eliminate all the ingredients, they'll eliminate all the customers. Cost-saving at its finest. Genius! I wondered how the tortilla could rip when rolling something so small. Made more sense when i watched them just wrap another dry tortilla around it. By the time i got to the car the burrito (all of it) was cold, which means it was cold on the food line. At least the employees were surly and didn't seem like they wanted to be there any more than i did by the time i left. There has to be somewhere in Park with worse service; i just haven't found it yet. Short story long, avoid this place. read more

13$ bucks for a chipotle burrito that doesn't even fill up for hand. Not worth the money anymore. I also contacted them through their website like I was asked to. The just told me thank you for the info and have a nice day. They don't even care that they are shorting people. I would avoid chipotle at all cost these days. GO TO QUDOBA read more

Chipotle Mexican Grill - 13$ bucks for a chipotle burrito that doesn't even fill up for hand. Not worth the money anymore. - Fast Food Near Me - Parker, Colorado

I used to eat at this chipotle every day, it was perfect. Now, the portion sizes have drastically decreased, back to back times I've gotten literally less than a spoonful of rice and half a scoop of chicken. I've seen hamsters take shits bigger than this, don't go here, I'm taking my business back to qdoba. All these pictures are taken before the first bite read more

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Terrible place, I hope to never come back here. Got my order wrong TWICE and when they finally got it right, the only gave me 1/2 a bowls worth. If i could give 0 stars i would 100%. read more

Have to agree with the other reviewers; by comparison this location is very stingy on what they give for the price. I like chipotle but I definitely will not comeback to this location. 1st and last. Rated a 1 because I feel I was ripped off. If I had received what I paid for, the review would have been a 5. read more

If I could give a zero I definitely would, this place shorts on the food portions for no reason, and I heard some of the employees talk about me while ordering the food, utterly ridiculous will never eat here again, this place needs to be closed. read more

This location is a let down. Portion sizes are inconsistent. How do you go in at 11 o'clock and they don't have brown rice or iced tea for the lunch rush. read more

Worst chipotle of all time. I want to love you guys but this location ( which is unfortunately the one close to me) is beyond disappointing every time. Customer service is non existent. Incredibly rude employees have us sitting in chipotle lane while they converse and laugh inside for an uncomfortable amount of time. Only to end up with a soggy burrito that has more topping on the outside of it, than the inside..... This was the last chance for chipotle for me. Zero stars feels like a more appropriate rating but since I can't do that, I will just never be back. read more

Food was good for Chipotle. Taste is not very different. We like it. if you come in today the chips are stale. Let the kid in the front of the register know but did not care! Place is okay clean Music is nice read more

I called and asked at the front if I could specifically just get the cheese quesadilla and nothing else. The answer was yes. Then get rung up as a complete combo for food rations. Why is it more than a bowl with significantly less food. Save yourself the money. Chipotle isn't what it used to be. read more

Chipotle Mexican Grill - $10 worth of jail rations at chipotle - Fast Food Near Me - Parker, Colorado

I wanna know who manages this store because you need to reevaluate your career. The rice had no flavor, the employees were so annoyed that they were there. I usually get rice in my quesadilla they have done it at every other chipotle I go to and they said that they can't and aren't allowed to do that. Also I found a bone in my chicken. So don't come here. read more

Ordered online for the chipotane, they said they didn't have the order, I parked to make sure I was at the right location, which I was. Then I got a notification that my order was ready. I went back through and they said they still didn't have it, which doesn't make sense since they told me it was ready. Lady at the window wasn't very nice and was mad when I asked how to get a refund. Just a bad expirience made worse with the fact I didn't get any food. read more

I should have listened to the reviews, but me and The Hubs were starving after running errands and it was almost 3 PM and we hadn't had lunch. Looking for something fast and tasty, I said 'how about Chipotle?'. When we walked in, there were only 2 or 3 other people eating in the restaurant. I didn't think anything about it since it was late in the afternoon. We did the usual ordering thing at the counter, got our food and went to look for a table. Finding a clean table was impossible, so we settled for a 'clean-ish' table that I still had to wipe off. I also had to wipe off the chairs. Was there a food fight in here earlier?? Anyway, I think my burrito would have been OK, except the rice was undercooked - like still slightly crunchy. Not good eats. Some staff were standing around looking like they didn't know what they should be doing. HEY - grab a rag and wipe off the tables and chairs! At 3 PM, it's slow in there. Maybe if you clean this place up your reviews will get better. The manager of this location should be embarrassed. I get that it's hard to find staff who give a rat's ***, but seriously?? read more

Stopped in here to pick up dinner on a weekday. The place was disgusting-- when walking in they were out of many of the options and asked me to wait for those items to finish cooking to restock. In the meantime, I noticed the floors were filthy and the countertops where they prepared the food wasn't clean either (I actually saw one of the employees push old food droppings back into the empty bins that filled the food prep station-- repulsive). I ended up leaving without food. Disappointing and don't recommend this location. read more

I don't know why I keep ordering from here 80% of the time I'm missing items and they won't refund me. I've also noticed that the bowls only have like 8 small pieces of meat in them for $14 and for added insult tonight my kids quesadilla for my daughter had an entire onion on it and nothing else. Keep up the hard work! read more

I work in the area so chipotle is a fast and delicious lunch for me sometimes. At first it wasn't bad. Not sure what has changed in like last 8-9 months or so but it has really gone downhill. Picking up orders ahead of time is a waste of time. My orders have never been ready when I select the time. My meal was given away to the customer in front of me. Then today I got the food for the customer behind me, I gave it back. Last week I waited in line for over 40 mins and the lines barely moved. Portion sizes are not good, they always skimp on the meat. The dinner room was disgusting today and so was the food area where the food is kept. This will probably be my last time having lunch here. Such a disappointment. read more

I had the absolute worst experience when I went to this location. To start things off, when my sister was ordering her food, she asked for extra rice, and her request was ignored. This happened again as she went down the food line. I asked for a tortilla on the side, and had to ask again when paying because it was not made. When we got to the check out, the employee was EXTREMELY rude to both my sister and I. I wanted to use my rewards for my entry, and she was very rude about it, and aggressively typing on her computer when ringing up the food. When I finally got my side tortilla, she aggressively slid it across the counter, rather than just handing it to me, and that it was really upset me. I have never had an experience at Chipotle like this before, and it makes me not want to return. I told a friend about this experience, and my friend said that particular employee is rude to them when they visit the restaurant as well, so I am certain this was not a one- off experience. I will be very hesitant to visit this location in the future, because I do not want to deal with this hostile employee again. I contacted chipotle customer support, and they have been less than responsive to me. read more

First, order wasn't ready for 15 minutes past pick up time. Fine, I'll wait. Then when I reminded the employee that I had ordered a drink, they rolled their eyes and asked if I still wanted it. Yes? Get home and open my burrito bowl with extra steak and there isn't a single piece of steak on it. Paying for extra meat and not having a single piece is absurd. I read the reviews and figured maybe they were wrong. Nope. Not coming back. read more

Don't go here unless you want to pay full price for half a portion. Literally every other chipotle location will give you double the amount of food for the same price. Staff acts like they hate their lives. Wish I could leave half a star. Just go to canes next door you'll at least get a full meal with a smile. read more

messed up our order two times gave us a burrito instead of my sister's bowl then we went back and they messed it up again

Very cool staff, they helped move my car when it was stuck in snow. I assume their food is good idk

Teenaged boy workers clueless and extremely rude. My family's drinks had no ice in them and were halfway full. When I pulled up to the window, the boy had no clue about my order and said "there is no f***ing [my name] right in front of me to my face! Rude and disorganized. Will not be back here. Too bad my family loves chipotle. read more

Here's another bad review for this store. Came in 15 minutes before close, stood there for 5 minutes while all 4 employees wiped down kitchen equipment and joked around and laughed, very awkward, finally a girl named Chris came to make us some food which all looked old and nasty. She started making one of our burritos and got to the meat, we asked for chicken and she looks down and says "yeah there's no chicken, sorry". She made it super awkward and was very rude about it. We walked out. If you close at 9 you should be serving food until then or lock up early. What an unprofessional and awkward experience. Chris should not be working customer service. read more

Pretty inattentive service. We ordered online and my spouse was waiting in the drive thru to pick up for 10min and no one came to the window. He went inside where everyone continued to ignore him. Pretty disappointing. read more

Always getting order messed up and stingy on meat This chipotle has gone downhill in the last 6 months. They always forget some part of the order. And there is barely any meat in the food. Raise prices every few weeks and still shortchange people on the food. Not going again. read more

1st time at this Chipotle...place is disgusting. Had chicken tacos and got like 3 pieces of meat. Go somewhere else, these peeps live like pigs. read more

Chipotle Mexican Grill - a counter with a stool - Fast Food Near Me - Parker, Colorado

The new 'chipotlane' is really a good idea if you have a restaurant who actually monitors their pull up customers. You put in order...it says will be ready at X time and you show up at that time and wait in a long line. 15 mins later you get to window and it is still not ready so they make you drove around and get back in line (usually at least 7 cars) and you wait longer. They should be bringing it out if they did not have it ready in time. This has happened EVERY TIME we have ordered to pickup. Wewill go to southlands and walk in. Good idea in theory but it is NOT working.1 hour cold food after waiting back in line. read more

garbage service !!!!!!!! don't go if it's even like over an hour before closing time. I went there with over an hour to go before closing, they were already mopping the floors , refused to make any more meats and they were out of half. the girl was literally spraying cleaning on the prep area as they were getting food. they were only focused on clocking out, I then waited for 5 minutes for someone to cash me out because they were literally scrambling to close. they treated us poorly and had attitudes when I asked a question. the best part of the visit was watching a large group of people come in as I was leaving and seein the workers faces and they now to actually help customers. read more

The Food was Ok at Best and the Employees short you on everything! 1 small scoop of everything and the employees act like it's coming out of there own paycheck! $10 for a bowl and unless you get over 6+ ingredients your left with half a bowl a small portion of rice and meat especially. When you ask for more the Employees always give you a dirty look absolutely ridiculous! read more

Went there for lunch today and I should have left when I noticed how FILTHY this restaurant is!! Then watched the girl making online orders pick a napkin the was stuck to the bottom of her shoe off with the same gloves she was making food with. She then proceeded making orders....never changing her gloves . That was my exit cue! NASTY!!!! read more

So dissapointed. Selected No on my online orders, ordered SIMPLY A STEAK CHEESE LETTUCE burrito. What did I get? Steak Beans and rice. Rude workers and uncomfortable ambiance, read more

Wow...didn't realize 4 hrs wasn't enough time to cancel an order. Don't order from this place! I wish I had seen the reviews before ordering from here. I ordered directly through their website & have screenshots of me asking them to cancel the order. Quite sad when a business will pull this over one burrito. Must mark down this address so I know to never order from them again. read more

Lol. So my boyfriend and I got chipotle tonight. He goes and picks it up and then comes home. We live at the apartments next to it so there's not excuse for how our food turned out. 1. Our food was cold. Like it was sitting there for hours. 2. My guacamole is brown. 3. I ordered extra rice and carne asada. I had such a little amount of rice and carne asada. So I was mad. I called about 15 times. They don't pick up a single time. So I go back there and ask to speak to a manager. The manager was a bitch. We were so nice about it. We just told her we wanted the food remade but in a respectful manner. She grabs the bowl. And walks away. She comes back a couple minutes later and all she said was.. "here". That was the most poor attitude I've ever seen in customer service. read more

I'm a big chipotle fan and this is just stupid. I work near by this location and it's always a mess here. Today I placed and order to be ready at 12:50 and as of me writing this it's 1:30 and they don't expect it to be ready for at least another 30 minutes. That's an hour plus wait from a fast food restaurant for a order that was placed 20 minutes ahead of time. I will not be back to this location. read more

This place is a joke. The door states they are open until 10. Go there at 8:45 and they are annoyed that we are there. Get our food and attempt to sit and eat but the rude lady says "we close at 9". I proceeded to tell her that there is a dining room full of people eating and she says "yeah I told them as well and they obviously don't care". Horrible customer service. Worst Chipotle around. Burrito was torn open as well from a lazy wrap job. Do better people! read more