I've been to this place a few times, I wanted to give them a chance. After three times, it was the same old thing. The rice is ALWAYS stale, they're always running low on toppings and when they have guacamole, it's insanely salty !!! The service is just as bad as their food. I don't understand why this whole store is ran by teenagers. I can't believe I pay 10 dollars for a bowl just to get GARBAGE for food. DON'T GO HERE read more

I just recently moved here about 2/3 years ago and have been to this Chipotle a couple times and every time it's not good. The food always taste old and there's something off about it. I've never had this problem with other Chipotles i've been to. Which sucks, because now anytime I want some Chipotle that actually tastes good I have to drive an extra 20/30 minutes. I've also noticed the grill they cook on is extremely dirty and doesn't look like it gets cleaned properly. read more

I've never had a bad experience here. The interior of the restaurant is nice, I like the setup. There is usually a line at lunch and dinner hours, but it's to be expected at any Chipotle. Never ordered online so I can't vouch for that, but the service is always prompt and they're willing to make any accommodations you ask for, as are all of the Chipotle's I've been to. read more

Dice-roll of a location. Sometimes the people are great, sometimes they suck and clearly just do not want to be there and make no effort to convince you otherwise. Again, this place pretty much ranges from a 2 to a 4 depending on your luck. Half the time my food is amazing, and the other half of the time I'm getting old rice and beans with lukewarm meat. I know during the pandemic that staffing was a big issue, I'm not sure what their excuse is now. Eating here is like pulling the lever on a slot machine. read more

Love the new Pollo Asado! Not spicy like the other one. Thank you Chipotle, now I will eat here more often. Plus the guiac here is my favorite! So fresh! read more

I ordered through a delivery service and there was more sour cream and cheese on the bowl than meat or rice. If you go in and make sure they are not stingy then it's okay. If you are ordering for delivery, beware. You are paying double for less food. I reached out to corporate and they refused to refund me because I ordered through a 3rd party even though the delivery company did nothing wrong. Ridiculous read more

Absolutely terrible customer service and it's god awful slow. Step it up chipotle. It would be helpful if they hired competent people and likely MORE people. read more

I would leave ZERO reviews if I could. This is THE worst chipotle I have ever been to. I got there at 9:30pm and it closes at 11pm and they told me that I could only choose from the very few options that were still available. No rice. Very few meat options. No sour cream. Then I had to wait 15 minutes just to pay while 6 employees stood around. It took me having to ask the supervisor whether they wanted my money or not before I could check out. Im not even someone who writes these type of Karen ass reviews. I just like chipotle and don't want to have to deal with this poorly managed one that's right next to my house. Hopefully someone higher up reads this and changes things cause I haven't been back since my experience here. read more

First, I used to love the food. Ok so I went to the Leesburg location. The service is poor, only because it's literally children with bad attitudes serving your food. Then there's the salt issue. While I don't have an issue with salt, the last two times I went, I had to throw my food away because all I tasted was salt. Actually it made me nauseous. So I guess I'll find another favorite food. And what's with the burnt chicken ? Sad thing, this food claims to be healthy, does anyone realize how unhealthy large amounts of salt are. I'm out. read more

What everyone has come to love about Chipotle - tasty large portions for a not-so-large price tag. The staff in this particular location are friendly and ready to serve. This particular location isn't shy on packing on what you want in your meal. For those who aren't familiar with chipotle, it's a tex-mex restaurant where the patron picks and chooses what goes into each burrito, taco, or rice bowl. Upgrades with extra protein and guacamole come with an additional charge. Overall a great place to eat where you can make your entree as healthy and unhealthy as you would like. Tip: Get the tortilla on the side with your burrito bowl. I like to make my own mini-burrito bites with it. read more

Chipotle Mexican Grill - Enough for two meals! Grab a lid for the leftovers. - Mexican Near Me - Mount Dora, Florida

This location needs to tighten up. Four people helping the walk ins and one guy working on mobile orders. The mobile order guy is banging out the orders left and right by himself! While the four people attending the walk ins are very very slow. Waited 20 minutes in line for them to take my order. Hopefully this gets addressed. read more

Last few times I have ordered take out and the orders are completely wrong. This time I was crunching the rice, undercooked. The steak was burnt. Funny because I ordered a chicken salad bowl. It had lettuce this time but also spinach that didn't have the stem cut off, overall bad dinner. read more

Stopped by today in the evening and Waited 15 minutes in line and was told the store had no meat.

Don't waste your money going to this particular chipotle. I absolutely love chipotle but this one specifically is just always a disappointment. Every single time I go it's a combination of things. Ingredients missing on all my items that I order, and most frequently crunchy uncooked rice. Like who wants that? Even if everything is right on the bowl/burrito, getting completely uncooked rice is just unappetizing and gross. Whoever manages this place needs to get their crew properly trained. Won't be coming here anymore! read more

I'm not sure what's happening at this location but the quality of food has declined and I will no longer eat here. On multiple occasions I've ordered and the rice was undercooked with the overall taste being quite off putting. The new tomatoes that they're using are down right soggy and the bag of chips that I've had recently has left little to be desired. Not only we're the chips salty but the bag was mixed with stale and fresh chips and the queso tasted spoil. Yuck! read more

2nd time this month going to this location and the service is terrible. One person which seemed to be new was doing everything while the other 7 or 8 hung out around the register. Out of the items you want for your bowl. The rice is in our bowls was not nice and crunchy! The line was almost out of the door and no sense of urgency from anyone. Would not eat at location because tables have not been cleaned probably all day. Trash cans are full and flowing over on the ground outside. Owner or manager might want to get involved with business. read more

So this Chipotle is a great example of the Chipotle chain. It's located in the Publix shopping center right next to the Starbucks and ABC liquor on the east side of the shopping mall. I have been here a bunch of times and have always had a pleasant experience. This particular visit Crystal was our checkout gal and after I asked about another lady being comped some burritos by the manager I asked what you had to do to get free food. She laughed and rung me up and I thought nothing of it since I was just giving her a hard time jovially. But while I was eating at the table with my buddy she came over and hooked us up with a couple of buy one get one coupons! Such a nice gesture and I felt super appreciated since I go here all the time after working at the airport nearby. I usually get a burrito bowl with brown rice, fajita veggies, black beans and blackened chicken... With their delicious salad dressing on the side and burrito she'll on the side... I add pico, corn and a half scoop of medium salsa with cheese and guacamole. This makes for a ton of food and you only get charged extra for the guacamole. They will also do half sofritas (flavored tofu which is better than it sounds!) and chicken for the same price... They are always busy but do a darn good job of getting everyone through as quickly as possible. read more

This makes me sad to say but Chipotle was my favorite comfort food go to. They have steadily declined. Sad to say this was my last visit after many years read more

Christian was amazing! He was very efficient and kind, there is no better employee! The food was very good, amazing experience!!

This is the most disgusting, poorly run Chipotle I have ever been to. I don't understand how they pass a health inspection. The manager is negligent. I can see why so many people have gotten sick. read more

Slow and not clean ... Had a total of five employees only one working the food line all the way through then some girl comes from the back to ring me out after waiting several min the go to get seating and no tables wipedoff food was standard chipotle but not managed properly at this location read more

Chipotle Mexican Grill - Mexican Near Me - Mount Dora, Florida

This is one of the most poorly managed examples of a business I've ever seen. Lines don't move for literally 15+ minutes while they tend to to go orders at the prep area. WTF is the side station for? The store is an absolute pig sty most of the day. Food everywhere at the prep area and the dining tables. Cleanliness should be a top priority. I walked out a few weeks ago as the woman took her hand and scraped all of the food off the surface of the prep area then proceeded to dip her hand into the cheese and put it on the top of my bowl. Absolutely disgusting. It's an assembly line setup... it should take almost no effort to keep things moving. Oh and forget about cashing out quickly... the register operator is always missing. read more

Been craving a rice bowl so decided to get one today. I was honestly hesitant to go in because the outside of the restaurant was filthy! The windows had dirt caked on them and I thought for a minute the place was closed. The inside was dingy and bare and the music was extraordinarily loud. The staff was courteous enough but the area used to prepare the orders was rather nasty and unkept. I will not go back to this location again. read more

Always great food! Got the burrito bowl - food is always so fresh and service is so friendly. read more

Chipotle Mexican Grill - Mexican Near Me - Mount Dora, Florida

Parking - plenty, shared with other businesses in the area Staff - very friendly and helpful Carnitas bowl - carnitas was very dry, some pieces were a little burnt. Other than that, was good and plentiful. Carnitas burrito - carnitas was very dry, some pieces were a little burnt. Other than that, was good and plentiful. Chips - were fried too long, knew they would taste bad once we opened the bag and seen how dark brown they were. Requested another bag and it was the same thing. Disappointing! Side of guacamole for the chips - no flavor what so ever.....sigh Would I go back to Chipotle? Yes This specific location? Maybe, but not rush to go back read more

Here we are today, I am truly mind blown! Since my last review, I immediately noticed extremely long line and "completely" new crew and I got curious and got the food and ate... whoa! Delicious! They finally got it right and seems word of the mouth gotten it on fire and caused a long line which I never have seen since day one this place has opened. Trash has been emptied often and much cleaner place. Keep up the good work and kudos to you, manager or the owner who made the changes. read more

yo I'm actually not gonna lie, I'm boycotting this place. the past 3 times I've done a mobile order I have had to wait up to an hour after the scheduled pick up time. the manager never seems to be any help and she just standing there breathing down the employees neck and stuff bro. like dawg, if you tryna be some help, get yo ahh behind the counter and wrap this burrito. she is actually so unfortunate and it Fr makes me sad any time I see her. im done with this location. bring Back the old chipotle. long live chicken Al pastor and long live the Queen. read more

Food is usually good but the service really stinks. 3 times in a row they got my online order wrong. The latest time they forgot the chicken in my CHICKEN burrito. It's constant, and always my wife's order which compounds my headache. Just get the orders correct and this location would be fine read more

I stopped in here still within the lunch zone for a quick bite. It wasn't crazy busy because I walked right up and only had to wait about 30 seconds to start the process. They had plenty of staff that were helping on the line, albeit not overly nice, just literally cogs moving me through. And that's fine. My bowl had a good amount of chicken and guac but they totally slumped on the cheese. Prolly better for me anyway. The less than impressed 3-star rating comes from the dining area where tables were filthy. Every one of them. Seems that the four people working the line could've used one less and had someone tend the front of the house. read more

Terrible service and food. Placed our order on the Chipotle App and waited over 10 minutes for the staff to prepare all the walk in orders before starting ours. The manager Caitlin was rude and not helpful at all. This is the worst Chipotle we've had the misfortune of attending!! I will let everyone I know to avoid this location at all cost! read more

When this restaurant opened it was very good. Lately the food is not up to par. Chicken has been way too spicy lately making it inedible. I recently decided to try again and accidentally picked rice on the side. I was given a small plastic cup portion of rice to add to my meal. There wasn't enough To hardly mix in. Also, there were so many black beans it was more like black bean soup. When I called the manager Caitlin to ask for it to be remade she informed me that this was the portion of rice normally put in which we all know is incorrect. I told her about the beans and she didn't seem to care. She told me she would normally say no to remaking the bowl, but she'd make an exception. She was not accommodating and didn't seem to care about my meal. Also, my daughter had hers made there and the girl was making someone a to go order. She ran out of corn and added in maybe about 6 pieces that was left in the bottom of the container to that persons order. I'm sure they were disappointed when they got theirs. Not sure I'll return again after I take mine back tomorrow. Just curious if it was just me or if anyone else has had a bad experience there lately. read more

This was a good Chipotle with fast and relatively friendly service. Dining area was cleaning. Parking convenient.

I strongly recommend you take the time to walk in and order your food if you want it to be made correctly. I have given this location several chances via online order/pick up and DoorDash but the order always gets mixed up or is made completely wrong. Disappointing. read more

Chipotle Mexican Grill - I don't know what kinda bowl this is but I didn't order it - Mexican Near Me - Mount Dora, Florida

I really wish this chipotle could do better. It is the only one closest to me since I moved out here, and they can't seem to do a good enough job. My biggest complaint is these people can't seem to make right to save their lives. I really never thought you could mess up rice until I ate at this chipotle the past five times. I don't think I could even mess it up that bad if I tried and I have never cooked rice before. Someone please tell me how I get overcooked rice and uncooked (completely raw) rice in one bowl. It really makes me scratch my head. I shouldn't feel like I'm eating some sort of grits and sand concoction for my dinner. My quesadilla cheese was just slapped in there and not even melted. I ordered takeout with my roommate and after we ate he went left to go to the bathroom and I haven't seen him since. I hope he's doing alright tho, but this Chipotle needs to get their program together or just shut down all together. Not a good representation of Chipotle as I am afraid to go to any other one at this point. read more

The new order system delays walk in clients causing large lines and delays during lunch and dinner hours ;-/ plan accordingly --or Oder online read more

Not impressed today. I usually try to give Chipotle the benefit of the doubt, but not today. Service was unusually slow, employees didn't seem to care about doing their jobs, no sweet tea or ice in the soft drink dispenser, and brown rice wasn't even cooked - just about damaged a tooth with the first bite. You're better than this, Chipotle. read more

Always great food served up here, I get a bowl no rice or beans w/ lettuce, chicken, salsa, corn, sour cream, and cheese! Excellent flavor....... read more

I love this Chipotle Mexican Grill! The food is always good, always fresh and delicious. The restaurant is always busy, but the line moves along quickly. I always order my food gluten free, and the employees wash their hands and put on new gloves and are careful to not cross contaminate. I go there often, and although the staff has changed since it opened, they are very friendly and personable. Only one restroom for so many customers seems lacking, but it seems to work. I have never been disappointed with my food and I can count on it being the same every time I go. read more

Horrible. Waited in line for 40 minutes. Chips were stale. Asked for fresh bag and lady informed me they are all stale.

I used to be an occasional fan of Chipotle. But it's just so-so food. Not very authentic really more Amerimex rather than even Texmex. The food isn't hot, more like barely warm. Just don't have a good experience. And the parking around this place is hotrend read more