I was very disappointed in the customer service that Chipotle offered to me and my friend tonight. They were very rude off the bat, and did not have all the ingredients that I wanted on my meal. They also were very rude when I asked about the missing guacamole and chips! When my friends kids meal was finished they did not put her quesadilla into her tray, they just threw it into the bag. Attitudes need to change. read more

I love this place. The staff is cool and the food is delicious. They recently increased their prices but it's still very affordable.

food was mid. people working there rude. didn't even get acknowledge until 5 minutes of standing there. don't eat there

One of the worst Mexican places in town... a total rip-off compared to Barberitos. They charged me $2 for guacamole... none of the toppings are fresh. No ambiance... Sullen staff. Don't waste your time or your money. read more

This Chipotle location is ok. It is the only Chipotle in Macon and was a huge deal when it first opened since the closest one at the time was in ATL. It doesn't seem like the hype for Chipotle in middle GA was sustained because it is usually fairly empty nowadays. Food quality is normal, service is acceptable, but could always be better. Not much else to say, but I don't get the normal feeling of a Chipotle at this location and would be hard pressed to rate them higher. read more

This was such a disappointment. I love chipotle but this one, out of lettuce, guac, sour cream, salsa, corn and forks. The lady serving the toppings was super rude about it. Just said "we out" no sorry no wait just minute. Nothing. Just stared. What else is suppose to go on my bowl then?? Just cheese apparently. The kitchen didn't seem to care at all that the containers were empty. And didn't refill the toppings until we finished. They looked over and saw it was empty and shrugged. What WTH. read more

I know it's fast food, HOWEVER YOU ARE IN BUSINESS TO PLEASE PEOPLE. I don't know the "lady's" name ( I use Lady but I want to call her much worse) but I asked for my toppings in a specific order and because of that she called me a retarded bitch more then once and when I asked for a manager she told me to walk my ass to the back and get her myself. I was refunded my money but I will NEVER return. That sort of behavior is inexcusable and I will not allow them to ever treat me this way again! read more

Stopped here on the way back to ATL and received the best service I've ever had at a chipotle! I was greeted with a smile and was genuinely asked how I was doing. Service was fast and the place was clean. This was definitely a great stop! Glad we decided to pull over to get dinner here :) read more

I'm originally from northern Kentucky and have always loved chipotle. My wife and I were SUPER excited when one opened in Macon. The problem is, at least with my experience, is they are constantly out of particular food items. For example; tonight, which was the final straw, I wanted black beans on my burrito and was told "they were out for the night". So I move on, I asked for corn salsa on my burrito and was told "they were out for the night". At that point I just left. Keep in mind this was at 7:10pm, not even close to closing. This isn't the first time this has happened. Tonight will be my last visit at this location and as far as I'm concerned chipotle still hasn't came to Macon. read more

Line was out the door, get up to the front and they are out of carnitas. Poor management here. Had to wait an additional 10+ minutes for carnitas to be done. Someone needs to manage their supply a little better! read more

This chipotle is terrible. The people that work there are absolutely weird and don't make an effort to clean the place. We were the only people there and the tables were disgusting and the people didn't even make an effort to clean it. The food was terrible and one of my friend's whole entire family got food poisoning from it. This gives chipotle a bad name. read more

The food is really fresh. The staff was extra willing to help us. Astin, Alex, Debrishua, and Carlton are the friendliest people we've encountered all day. This place was a breath of fresh air for our day. Will definitely be visiting them each time we travel through Macon. read more

I love Chipotle but I just stood in line with 3 people for 10 minutes while 5 employees ignored 2 of us while a new girl struggled I gave up and left... read more

This is the third time I've attempted to eat at this Chipotle in the past couple of months, and for the third time now they've had no guacamole and no sautéed peppers and onions. The previous two times they didn't have lettuce. WHO DOES NOT HAVE LETTUCE AT A RESTAURANT LET ALONE A CHIPOTLE!!!!! I was told if I "wait for about 30-35 minutes we'll have it for you." Really? REALLY? Heck to the no. I won't be going back. I'm only giving 1 star because they actually had some food available. Oh.... and there trash was filled and smelled like vomit- AT 11:30AM! read more

I want to love it, I really do. I ate chipotle religiously when I lived in Virginia and had never had a bad thing to say about it. I've been to this location twice and each time something went wrong. I waited in line for 20 minutes both times. The employees were scrambling and seemed to be confused. They ran out of chips. The food was cold. I asked for a little guacamole and it was spilling out the sides. Trash bins overflowing and trash littering the floor. Tables not clean. The whole process is just not smooth. They're constantly yelling across one another to grab this and get that and it's just unlike any experience I've had at any previous chain. I know they're new and they've got to work out their kinks but I don't know. I'm going to wait a month or two before going back. I hope they've got it together by then. read more

930 PM Friday night, 5th day of operation. The place was PACKED. I was in a line that went all the way to the back of the restaurant. It took 25 minutes to get to the point where I finally got to order. The employees were great, smiling and friendly. The place was clean and orderly. I ordered the burrito bowl, and it was delicious. Everything fresh, and was a huge portion. Only paid a little over $9 for the bowl and a bag of homemade chips. Welcome to Macon Chipotle! read more

Very very busy on a Thursday night but employees were hustling and friendly. There were lots of employees working and line was still wrapped around the restaurant. Food was excellent. We stopped in on our way through; heading to Savannah. Great job to the employees for staying on top of things and making sure they had all the food items replenished to keep the line moving. read more

Open only a few days and super busy! The line wrapped around the restaurant but the friendly and hardworking staff kept the wait to a minimum. Food was vey fresh! It's so nice to have more vegetarian options in Macon. read more

Second time coming here and the flavor is off.... Been to many chipotle across the nation and this one is the worst.. Hire some Hispanics that can cook some real chipotle. read more

Gross. I'm seeing a pattern here. The first couple of times I tried the Food here it was great..but recently the food has me ready to damn throw up. The mild sauce is off and the guacamole Taste like it's old. I won't be back. read more

Had quick service, great personalities, & attentive staff. The food tasted fresh. The bathrooms were clean, even if there were only two available. Overall, good food, service, & clean. read more

This Chipotle was great when it first opened. Now they CONSTANTLY run out of their main ingredient every single time I've visited. Only a small handful of the staff are friendly and some are very very rude. My burritos and bowls are always half-ass put together and give. 1/3 of he portions they used to. Overall this Chipotle gives a very bad name to other Chipotle's I have been to a needs the attention of their Corporate office badly. read more

Great new addition to Macon dining life..still pretty busy! Great food and employees!

Best chipotle I've been too great staff! Went to the Panda Express next door to get food and stood for ten minutes while I was not served. Came next door and the staff treated me incredibly here! read more

So happy Macon has a Chipotle. Love this place. It has been packed everyday its been open. Service is a bit slow. But the food is great!

Had one of the best vibes of any Chipotles I have been to along with very friendly and helpful staff. Definitely one of the best run Chipotle's I have been to. read more

Hello! The staff here was so nice (man with braids and lady with glasses) they even asked if I wanted guac before or after my lettuce. Super cool read more

Every experience at this particular location is negative. The main issue is the bad attitude from most of the employees. From rude to just being ignored by the servers. I have never picked up food later than 8:00 and on most occasions, the restaurant is already out of salad dressing, chips, chicken, etc. (always out of at least one). Also, If I pick up an order to go, it is rarely accurate. Sad, because I love Chipotle. read more

My husband and I love chipotle, because of their high standards for good burritos. We were apprehensive due to the reviews for this particular chipotle; but, to our delight, the ingredients tasted fresh as ever for both our burritos (chicken/carnitas). The eating area and the bathrooms were very clean and the workers were friendly. Whatever those bad reviews were talking about I don't know, but this chipotle sure has reached the chains' standards! Would eat there again for sure!! read more

The food was good. It wasn't over the top amazing though. Compared to other burrito places in the area though this joint is EXPENSIVE. If you want chips, salsa or guacamole be prepared to pay extra. You're also going to need to order 2 sides of either to be enough for your overly priced bag of chips. It wasn't bad, just expensive. If you're in the area I would strongly recommend going to Moe's on vineville. The food there is just as good, the chips and salsa are free and it's a fraction of the price. read more

Asked worker to mix up the contents of my burrito...she didn't understand even after I explained multiple ways it could be accomplished. What's that about? Now I have half a burrito of nothing but rice. read more

The service was nice and reasonable quick. You definitely get your money's worth. It's a lot of food. I got a steak burrito and it was HUGE. But it was also very messy and kinda hard to eat, for it was very thick. They didn't have any sweet tea so I went to the counter and thy gave me some. But later I went to get sweet tea thinking they would have refilled it by now. But they didn't. So that was a little disappointing. But overall the food was good. I would recommend read more

Excited to see a chipotle off this exit, heading back to Birmingham al. Stopped off to eat, this location was practically out of everything I'm surprised this location was even serving people. If I would've known they were out of these certain items I would've just went across the street to Taco Bell. Especially since they weren't replenishing these items today. read more

I've visited this restaurant a couple of times; just to see would it be different each time. The food is decent. I love the fresh guacamole. BUT The staff is unprofessional and i would not recommend this place to anyone. The place is sometimes dirty. The manager or whatever she is seems to not care (maybe if she didn't wear so much make up) she would care more. Oh and how i love the way they smoke weed in the back. I smelled it coming from the back area while walking up to the restaurant. DISGUSTING AND UNPROFESSIONAL. read more

I stopped coming here because the food is old, they're constantly out of an ingredient or 5, and act like it's a pain in the ass to wait on you. Never again. read more

"Double " meat looked the same as normal and the lady wanted to charge extra for cheese. Not typical of any chipotle I have been to. Food tasted fine but I felt shorted compared to what I get at other Chipotles read more

I had Chipotle with my friends up in Washington, D.C. and i literally thought it was the best thing ever. But when there was finally one in Macon, it was awful. I know they just started but the service is really bad with ridiculously long lines. They were not organized and they didnt't have clean trays which is unsanitary. What i find is the worst thing ever is when i was eating my burrito, i found a ladybug wrapped up inside and it was disgusting. Also, when i ate there, their soda machine was broken for hours and no on e had drinks. The employees there are rude and also the chips taste really gross and they do not have good salsa. If you normally love Chipotle you should give it a try but if you have never been, i don't suggest you go, not at this location anyway read more

With all the quick serve Mexican choices in Macon this one is on the bottom of the list. It is just okay at best, does not rival Moe's or Barberito's read more