Awesome service went this morning great customer service and clean food was fresh and taste awesome

The POS system was down on this visit (you could not order via mobile app, in store kiosk, or via a crew member). There were 7 or 8 crew members loudly cackling and ignoring all customers in the drive thru and store. When you have store that allows this level of operational failure and nothing is communicated or done about it - it makes you worry about food safety. I wouldn't eat anything coming out of this Wendy's even though it's been redone recently - the workers seem thoroughly unconcerned with their jobs and probably would see being fired as a positive. read more

Got my order wrong 6 times but did give me 3 free Frosty's and they were super nice about it

Ordered the Asiago ranch chicken sandwich, but received a VERY small fried chicken sandwich with no Asiago or ranch on it. Definitely NOT what I ordered. read more

Wendy's - Receipt showing order is correct. - Burgers Near Me - Macon, Georgia

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Worst employees I've ever encountered. Rude, uneducated, charge me for the wrong item and then tried to give me cash back...fraudulent

Worst Wendy's I've ever been in. The place is disgusting and I waited forever to get my food with nobody there. All the ghetto employees just stand around talking and laughing. This place should be closed. read more

The worst service I. The city of Macon the food is good but the onions is like they see nasty as ever

I would rate them a 0. The customer service is always poor. They always have a long wait even when you are the only one in line. The people taking the orders always have a poor attitude. I have been here 3 times and I have accepted three strikes and you're out. I will not be going to this location anymore. Myself and my family who've decided it has not been worth the aggravation, because the food is not even worth the frustration. The burgers are never fresh. The fries are always cold and do not ask for a baked potato no matter what time you go there's a 20min wait and all the staff looks miserable. I even tried doing a mobile order and still had a poor experience. It's not appetizing to be handed your food by miserable people. The location is clean which is the only reason I gave 1 star. read more

Poor customer service. Manager has an attitude which is less than friendly - to both the staff and the customers. I highly recommend going hungry rather than stopping here. read more

Wendy's - This Wendy's stinks. - Burgers Near Me - Macon, Georgia

Tough one today. Ordered a Double with Lettuce, Tomato and Mayo only. Got a Double Cheese with Mayo. They were out of lettuce. In their defense, they told me that when I ordered. Waited 12 minutes for the wrong budget and another 7 once they made it right. Did I mention I I had to explain the redo 3 times. They couldn't understand Tomato and Mayo only. And they were not busy...8 people watching 1 work. Crazy! read more

The pandemic makes sanitary restaurants even more important. I went to this Wendy'd and ordered a chili. The girl who took my order and handles money went to get it. When she picked up the cup for the chili her finger went inside the cup all the way to the bottom of the cup and it was pressed against the side of the cup!!! Total contamination. I told her to stop and get a new cup as she contaminated the cup. Today I went back and gave them another chance. This time one of the food preparers was wearing a mask that did NOT cover his nose. Again unsafe. I walked out. That place has LOST my business. read more

For dining in, this is a nice and clean Wendy's. They even have two Coke freestyle machines, an LCD screen you can see your order on, self swipe your own credit card, and clean bathrooms. They deserve a visit if you're passing through on your way to the coast or back to the ATL. read more

Wendy's - Nice modern and clean interior - Burgers Near Me - Macon, Georgia

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Look, I would give them 5/5 but lately their service has been completely trash. Let's talk about tonight, we pull in & the lady over the speaker was rude , and rushing us. We pull up & the food that was given to us was cold & you can tell these fries hadn't seen any heat in a good bit. My burger was DRY! I understand these workers are probably over worked during the national climate we're experiencing but to be rude like that is uncalled for. We waited to at least ask for some sauce they looked at us & never opened the window to see what we needed. I literally come here maybe 5/6 times in a 2 week period but with the steadily declining service, I think not. read more

Came through here tonight at around 8 or so. The line was wrapped around the building BUT service was fast and the food was great. Best Wendy's I've been to since covid. Thank you workers! read more

We "inconvenienced" the staff by coming in with 3 kids at 10pm (no times on doors, online says open till 1am). The staff were hugely disrespectful and clearly did not want us there. They messed up our order, but we ate it anyway not wanting to cause trouble. We thanked them for their service when we left, however one of the staff, the manager I think, loudly wiped her nose on her arm clearly insinuating she did something to our food. I will never eat here again. read more

Waited in line about 12 minutes, when I got food it was cold. Call back and ask to speak to manager ask for her name. She refused to give her name and did not apologize. read more

We went this morning for breakfast. The lady at the window didn't speak at all so my husband said "hello" and she said "order now" which is fine. Everyone has off and bad days so we let that go. We ordered and she didn't repeat anything back. We get to the window and she got one of the 3 things we ordered. She went to speak to someone to fix it, still didn't fix it. We pulled around and waited 5 mins. My husband went inside and got our order (the woman kept our card when we pulled around which we didn't like) and she forgot it. So it took another 3 minutes to just get our card back. I went earlier during lunch last week and they were sweet and very nice about everything. I'm not sure if it's just the breakfast staff, but they were rude and not nice at all. read more

Usually come here to get a BBQ Chicken Salad, but tonight felt the urge for the BaconATor Combo. Was outstanding! read more

Wendy's - BBQ Chicken Ranch Salad. - Burgers Near Me - Macon, Georgia

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I just had the best Wendy's I have had in years. The service was pretty fast thought they had a line. Fries were fully cooked and not half cooked like you always get at Wendy's. Burgers wasn't thrown together and fresh lettuce and tomatoes was on them. The closest thing I have seen to a burger on a commercial. I will be bypassing gray hwy Wendy's from now on to get me some Wendy's. keep up the good work give this crew an incentive please. read more

So let me start off by saying....all the women at the drive through window we're incredibly rude. One woman (I'm assuming the manager) was yelling at my father as she was taking down the order. 2 ladies had long hair and it was touching our drinks. Then I saw one of the ladies scratching her head and playing with her hair with her gloves on. I'm thoroughly disgusted and their attitudes were extremely inappropriate. Also, the lady that was yelling...took off her mask as she spoke to us. DO NOT COME HERE read more

It is a clean Wendy's that gets your order right the first time. I've gone to this Wendy's several times. The staff are friendly and quick on their feet. Great place to grab a quick bite to eat. read more

I went to Wendy's on Riverside on 7/23 and my food was cold, My fries tasted like they had been sitting for a while. I brought 4 meals for my family and myself, I added bacon on one of my meals and didn't receive any bacon but I was charged for it. My food costed 25.00 dollars and the food service I received was horrible. Sad thing is when I went they wasn't busy. read more

This was my wife's and myself first time trying their breakfast selection. I got the #1 which is their croissant chicken and maple bacon sandwich wit wedge potato and my wife got the #5 biscuit sausage and egg only. My wife's sandwich was great, the biscuit was buttery and flaky, and the sausage and egg was yummy. My wife was amazed that it looked like they just cracked the egg and cooked it. The yoke was still runny, which she is not a big fan of. She was expecting something like McDonald's, reheated egg patties that looks like putty lol. The only complaint I had with my sandwich was that, it was much smaller than the pictures on the menu, its deceiving. It was small but very good especially with the maple bacon which rocked. The potatoe wedges was the best thing of all. The seasoning was so good, we didn't need any ketchup to eat it. This fast food breakfast was by far the best I have tasted compared to the other big fast food chain. I will differently be going back. The young lady that helped us was very polite and had helpful. They all wore face mask. read more

I love wendys and they have never gotten my order wrong or left anything out of the bag. My only complaint is that they do not put ketchup or napkins in the bags anymore, but they are not the only fast food place that does this. I read a review that said go to chick fila..ROFL oh please, they have shitty service now. The professionalism has been dead for years with them in macon. Anyway, Wendys service isn't top notch but not bad either. read more

I'm from out of Town. Nice friendly people. Food served Hot and fast. Manager, good looking professional and polite. I know you guys are busy making Customers full, a table wiped down once in a while wouldn't hurt nothing. I hope the person who lost their Partials, they took out to enjoy their meal came back to Claim them! I usually go to restrooms, missed this time....hope it's clean as well. read more

This is the worst Wendy's. My husband went in to order to go food, and every single worker flat out ignored him and continued talking to one another and playing around. My husband finally walked out after 10 minutes. To make matters worse, when I emailed corporate about it, they didn't even have the decency to respond. Needless to say, we refuse to go there. If the company doesn't care about their customers, then clearly they don't need my money. read more

This Wendy's is so nice! Wish every fast food place was like this! Only negative was they were out of ketchup. Whoever is in charge of their supplies needs to know that is kind of crazy. Who runs out of ketchup?! read more

Don't go in at night. Poor service. Staff was unfriendly and not interested in guest service. I felt like I was an inconvenience.

Really great experience. Excellent service in a newly built restaurant. It was clean, as were the restrooms. The manage came around and greeted us. Best experience at Wendy's in years. read more

Started out great but like all dining...the service & quality quickly drop. This is a Wendys where the staff talks to each other instead of you always and it's what I call a "bag checker". There's certain fast food places in Macon where you have to check your bag because they always leave something out--this Wendys is one of those. A salad with no dressing always. read more

Awful Wendy's on Riverside in Macon has INEPT workers serving customers inside. My friend went inside to order because the drive through had 6 cars in line. He had 3 people in front of him inside. 25 CARS WENT THROUGH THE DRIVE THRU while he waited for our 2 sandwiches & 1 fry. The explanation given??? "We have different staff working the drive through. ". The pathetic management did NOTHING to handle the situation - as in pulling our order from the other staff early on in this ridiculously long wait!! Apparently you should FIRE the inept brain dead workers you have serving the inside customers!!! And by the way your grilled chicken sandwich tastes like cardboard. And it was not even warm. Needs improvement on MANY levels. Next time we will gladly go to Chic FilA across the street - positive the experience will be 100% better. read more

This is the newest and by far the worst Wendy's in Macon. The drive thru people are rude, they make you "pull up" to wait even when there is only one other car waiting and can't even get simple orders correct. read more

This Wendy's is beautiful on the outside and on the inside. The manager accommodated us in surprising our kids with a surprise military homecoming. He and the staff were very welcoming and gracious to us. Of course, the food was great as well! read more

This was the best Wendy's I've ever been to. The manager and employees were awesome! We called 20 minutes before we got there with a bus of 50 kids, and they were ready. Service was excellent, and they paid for our bus driver's food! I will definitely go back. It was super clean. I can't get over how awesome all of the employees were. 10/10 would recommend read more