It was my very first time at this location. The fries were hot. The sandwich was not piping hot more on the warm/hot mixture side but it was good. The flow of the traffic moved quickly. The young lady who took my order was super sweet as was the older lady who delivered it. Thank You! read more

My drive-thru order at the Tom Hill Sr Blvd in Macon, Ga was incorrect today. There isn't any ice in my drink. i understand a lot of people order drinks with no ice, but I am not one of those people. I ordered a large because I can sip on it all day, but with no ice, I will pour it out once it gets hot. Also, I wasn't given the CFA Sauce that is clearly on my ticket. It wasn't even busy at the drive-thru so I know that wasn't the issue. read more

I just came in to order a sandwich meal, and I arrived almost at closing, which is my bad. But I did see a worker being yelled at right in the front of the building, which is a little embarrassing. I guess it was her manager; he was a younger Black man. I didn't really get a good look at his name tag, but I just don't get how he couldn't have pulled her to the back and talked it out instead of just yelling at her in front of customers. read more

I purchased the Cobb Salad with Avocado Lime Ranch Salad dressing through drive thru. Service was quick and the salad was delicious. read more

Chick-fil-A - Cobb Salad with Avocado Lime Ranch Dressing. It was delicious. I will order again. - Fast Food Near Me - Macon, Georgia

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Waited 22 minutes in drive through for ice cream, when we finally got out of the car to check we got it. Not 1 sorry for your wait, or 1 time letting us know why it took forever. There are many other better Chick-fil-As in Macon. read more

Excellent customer service especially from the handsome, tall light skin cute guy named Braxton. He was soooooooo sweet.

absolutely horrible customer service. Was not greeted AT ALL managers were just standing there tried to get something that they had left out my bag and yet no one said anything to me and everyone just sat there looking at me not once did anyone say anything to me or tried to say something to me same thing for the workers read more

I did call the 800 customer service to give my feedback on the service I did not get at this location and they said someone from this store would contact me. I did not get a call because they don't care. I will most definitely be taking my money elsewhere. Most of these restaurants are Trump supporters especially the owners. It's self explanatory. read more

Service was horrible and the employees seemed to not care. Took them 20 minutes to realize that they didn't even have my order. I won't be back to this Chick fil a. read more

Poor service, order wrong, no one even called after I sent a email for follow up. Wouldn't recommend this location. read more

I found Chick Fil A to be consistently good with A+ customer service no matter which location I visit. We stopped at this location to grab a quick bite to eat before we continued our travel. The only thing that was a turn off and appetite changer was the dead bird in the parking lot. We got in, and ordered and paid for our food. My husband stayed at the counter to wait for our drinks. By the time I got to the table with my children, a worker brought out our food! Talk about quick and fast! Our food got to the table before the drinks did! I ordered a Cobb salad with avocado lime ranch dressing. The rest of the family ordered chicken strips, nuggets, and waffle fries. Nothing much else to say here. The food and service were awesome and the interior restaurant and bathroom was also clean. The exterior was good with the exception of the dead bird. Despite that, it was a great experience. read more

Super friendly staff! Easy access to and from the freeway. Food was fresh & hot. My husband did end up getting a spicy sandwich instead of the regular one, but other than that it was a great experience. They are open for inside dining, curbside, and drive through. I ordered in the app and picked up curbside. Will stop here again next time I'm passing through. read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries- - Fast Food Near Me - Macon, Georgia

This location is honestly the worse. You wait 30mins in the drive thru line just for the food to not be fresh. read more

Chick-fil-A - ows a basket of fried chicken nuggies - Fast Food Near Me - Macon, Georgia

Today @2pm at your location i was unfortunate to come across a team member who was just as disrespectful as they come! My husband is going up to grab us something's from the front when i notice its taking a very long time. A girl whose name i didn't catch, has clear glasses braids on her hair and curly hair in the black with a blue pull over from work uniform. As im watching she is saying nothing to my boyfriend after he asked 3 times for a fork. She looked at him threw her eyes back and ignored him multiple times. This is what im talking about customer service has gone to crap and now CFA! CFA PRACTICE WHAT YOU PREACH WITH YOUR TEAM MEMBERS. Especially if i'm correct the blue should mean shift lead. And that's more upsetting. And when you have the rest of the bunch laughing about taking out customer orders and making their work food first and saying exactly "Don't give a f* ab them customers" with a family right there is absolutely unacceptable. read more

Got to give this Chick-fil-A five stars for their wonderful holiday light drive through complimented with holiday music! This spot can get packed because it is right off I-75. The menu is as any other full menu Chick-fil-A, and a nice place to take a breather when traveling. That is, if you don't happen to arrive after a bus full! read more

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I had a quick and easy experience! Ordered curbside pickup for breakfast and my order was out in less than 5 minutes. My Chick-n-Minis were very good and buttery! This location also does a huge Christmas light display every December, featuring lights synchronized to music, and a drive thru tunnel! Definitely be sure to come to that! read more

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A few years ago a Chic fil A opened in our town. There was a lot of anticipation for the opening. I even heard that people camped out days before. Apparently the first 100 customers get a year of Chi fil A for free. I even have friends that look forward to going to Chic fil A when they visit their daughter because she has one near her. On on they praise the chicken... I hadn't drank the kool aid or better said bitten the chicken until recently. We were driving through Macon GA on Hwy 16... we filled our gas tank and looked at our food options. There was 5 Guys, Wendy's, McDonalds, Dunkin Donuts, a plethora of eateries and there was Chic fil A... We decided to try this place out, how bad can it be? The line is clear around the building, leading up to not just one but two ordering speakers. I ordered the chicken strips, because, well that's what our friends order. A side of honey mustard to dip... and (cue the angels singing) this chicken is yummooo!!! Oh I also ordered a small vanilla milkshake... perfect combo... I think they lace the chicken with some kind of addictive substance (crack) because this stuff is great!!! I'm a believer!!! Fortunately for me, I've moved south and we have a Chic fil A in our town.... I'll be seeing ya soon... but if this is going to be habit forming, I'm going to order the Cobb Salad next time!!! read more

Chick-fil-A - Fast Food Near Me - Macon, Georgia

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Similar to another location, I found a fly underneath my bun-less grilled chicken sandwich! Staff was great but having a bug in your food is bad... read more

Chick-fil-A - Gross fly ( upper right side) in bowl upon opening and taking out my grilled chicken sandwich.... - Fast Food Near Me - Macon, Georgia

Worst service we have ever received at a Chick-fil-A! We stopped in on a Friday evening at 6:19 and not only did it take 18 mins to get our meal when we did of course the waffle fries were cold and this went right along with the service read more

Chick-fil-A - Our freshly made Chick-fil-A- Chicken Sandwich NOT!!! - Fast Food Near Me - Macon, Georgia

Took us 30 mins in the drive thru avoid this location. Terrible service. Only filled large fries halfway up. Food is always good but terrible service at this location. read more

At the CAF on Tom Hill the food comes fast, but the last 3 times our drinks took forever! And they sit on the counter and they won't give them to you if you go to the counter and ask. you have to wait for someone to bring them to you! if you wait to eat, your food will be cold, and if you eat without your drink you will almost thirst to death. it's ridiculous! read more

took 30 MINUTES to give a order. like i underdtand it was a bunch of food ( 5 orders ) but still 30 MINUTES!!!! then when they give us the food it it not even correct!!!! like blud!! they funna get better employees before i pull up but food still bussin tho read more

This is so unfortunate however CFA sets a high standard for the fast food industry and for customer service and neither are exemplified at this location. Waited in a stagnant CFA line for 20 minutes to NEVER make it to the speakers. They have two lines around the building meaning there is no way to exit. We called them twice and never did we get an apology instead she said "in 10 minutes you should be able to exit." This CFA is always disappointing with wait times and food accuracy. I will forever go out of the way to another CFA to eat. read more

Chick-fil-A - Fast Food Near Me - Macon, Georgia

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THE MOST CONFUSING Chick Fil-a ever and slow as molasses just like their nationwide drive thru ranking. I just can't figure out this location. Should I be ordering on the mobile app and go sit down? Can I order the counter and go sit down? If I order at the counter do I need to get it to go? Are you going to bring my food to me? Are you gonna call my name? Do I need to come pick it up from the counter if I order at the counter? If I order at the counter and get it for dine in, how are you going to know who to bring my food to? So confusing! Next time I'll just eat at McDonald's across the street. read more

Stopped through on our way to Savannah. The drive through was wrapped around the building, so we went inside. Very friendly staff and the food was freshly prepared. As we got in the car, the car that was to be in front of us in the drive through was just pulling up to the window to pay and we had our food and was pulling off. Probably not that much of a turn around time, but it feels like it quicker to go inside. read more

One of the nicer Chic Fil A's . Great dine in service. Unfortunately while using the bathroom, I noticed an employee not washing their hands before leaving the bathroom. read more

The service here is horrible. It's the worst I have seen at any Chick-fil-A. They're extra slow and rude when you ask about your order. I just left today and did a mobile order. I arrived at 5pm and just got my daughter's food at 5:45. I realize it was raining today but the store was in chaos with no leadership skills. This store has broken the positive atmosphere for what Chick-fil-A normally has. They are below standard. Their attitude makes it worse. The cashier was horrible. She rolled her eyes when I asked about my order and handed me the food like it was a doggy bag. Utterly no respect. read more

Absolutely terrible service. DO NOT GO TO THIS LOCATION. I have never in my life been to a Chick-Fil-A with such rude staff and terrible service. We ordered in line and waited OVER 30 minutes for our food. The staff argued the whole time we waited and could have cared less about their service. This place needs a complete makeover. read more

Been in the drive thru for 30 minutes with no movement. Ridiculous. Total waste of time. Worst Chick-fil-A experience ever!

Placed a mobile dine-in order 15 mins ahead of time , get there, check in and then wait another 15 minutes while the app says an employee is delivering my food. Had to finally go up to cashier and ask for them to just give it to me in a bag and it still wasn't ready so after waiting 5 more minutes i finally got it. Slow mobile ordering service highly recommend to steer away if you have less than 20-30 mins to wait. read more

Worst CF on the planet. I'm not going to get into the details. But damn....... Slow slow slow slow slow slow.

This is the worst Chick Fil A I have ever been to. Every other Chick Fil A operates like a well oiled machine. Clearly this location did not get the training. I have been in the drive through line for 30 minutes and still not at the window. I would give up and get out of line, but I already paid. What is going on at this location? read more

You could apply online, wait for an interview, go to said interview, get hired, go through training, and make your own food quicker than they will realize you need something. One star. read more

The worst Chick-fil-A I've ever been too. Food was cold and seemed old. Drive thru took 45 minutes during a non peak time. Staff was very stand-off and seemed to be in no hurry. We were passing through coming home from the beach, and this was the first Chick-Fil-A in 200 miles. What a let down. read more

Officially the worst location we've been to. It's never taken 30 mins to get through a drive thru. Thought it was because they were incredibly busy. Instead, it was because the staff were goofing off, one person was on her phone and they were talking about closing at 10 while it was 8:30. Even once we got to the window, it was more than 5 mins before anyone said anything to us and then the food was cold. Avoid this location during the Saturday night shift. They just don't care. You would think they work at a different chicken restaurant. read more

Worst chick-fl-a in the area. Takes 40 min plus in the drive thru line. When others are 10 mins or less

Great customer service and delicious food, they are very attentive and make sure you are well taken care of. The drive thru at this location is often crowded because of this locations popularity but they seem to get the customers taken care of quickly. I have absolutely no complaints about this location. It's clean, the service is awesome and the food is fresh and delicious. Other places should take notice! read more

We were staying overnight in Macon on our way home. Wanted a quick meal before turning in for the night. Our stop at this location became a nightmare. Once you are in line you can't get out because of the way the drive thru is set-up. It took us 45 minutes to get to order and another 30 to our food. Apparently their system was down and couldn't take credit cards. They gave away orders to some people with only one sandwich but no consideration for the others like us stuck in line. Terrible customer service!! When we finally got thru the line the people waiting in line was even longer and management made no effort to let people know so they could go elsewhere. read more

I've never been to a more slow Chick-fil-A in my entire life. Grass grows quicker than these lines move.

It's rare to find a Chick-Fil-A with easy off/on highway access, likely due to the fact they're closed on Sundays. So I was psyched to find this Macon location while driving back to Atlanta from a business trip in Savannah. Situated just off the highway, in a bustling shopping center, this particular branch is clean - including the restrooms, which have paper towels! - and the staff is super-friendly. Like most Chick-Fil-A's, everyone pitches in to fill orders and keep the lines moving efficiently. Best bonus - the waffle fries are gluten free! So are the grilled chicken nuggets, but I'm not much of a fan. Compared to the original chicken sandwich, which is sadly not GF, they pale in comparison. But it's a safe meal option for anyone with a gluten allergy. read more