Their rice is undercooked. It's really grainy. Over all the staff is nice. Just wish it was cooked right. They need another rice cooker.

It's always something here! This last time, I walked in and there was no line but still, the employee was haphazardly throwing my bowl together. He also left a good 1/3 of my bowl empty, barely scooping any rice or protein in. When I asked for more, he took a gigantic spoon of rice and just dumped it on top of everything else. What a mess! There was barely any meat or beans on there so I ended up eating rice and pico. So aggravating! Go to Taco Bell on the other corner instead! read more

Ordered a veggie bowl without meat and found a chunk of chicken mixed in. The messed up thing is that I asked if the grilled vegetables were cooked near the meat and the guy behind the counter making my veggie bowl insisted that the veggies were cooked separately. He pointed to it and said, "look, there's a divider between where the veggies are grilled and the meat is cooked." When I brought the bowl back inside to show them the chunk of chicken in it, I saw that the divider had a huge 6" gap open at the bottom, so the grill wasn't actually separated at all. As a vegetarian, after having eaten 2-3 bites before noticing the chicken, I was nauseous and disgusted. The staff were smirking like it was funny when I showed them the chunk of chicken. It felt disrespectful and offensive to be given a veggie bowl with a guarantee that it would be meat-free and it wasn't. read more

Came in 45 mins before close which I can admit is cutting it a bit close but I was getting food to go and didn't plan on sitting there and eating. Not sure why the team seemed so irritated. No one said hello they all just stared at each other waiting to see who was going to help/acknowledge me. Giving 2 stars instead of 1 because the guy who made my bowl gave me extra toppings that I asked for although it was super spicy even though I didn't get anything spicy in it. Then the girl putting my food in the bag turned it completely sideways even spilling on herself in the process. It ruined the bag and leaked all over my car. Glad I noticed so I could hold the bag from the bottom when I was bringing it inside. Closing duties should be started later if it's going to be an issue when customers come in during operating hours. All around an unpleasant experience. read more

Chipotle Mexican Grill - Fast Food Near Me - Lakemoor, Illinois

I came in for a burrito around 9pm, a worker named "matt" helped me with my food, he wrapped my burrito very well and had exceptional customer service. read more

Great meal, easy drive through pick-up, accurate order. Friendly service and cool to try an O-H inspired meal. It did not disappoint! Thank you!!! read more

Chipotle Mexican Grill - Fast Food Near Me - Lakemoor, Illinois

I revisited this location last week and I have to say it's improved greatly. I was behind 4 people and was moved through very quick. The food was great. Good place to eat read more

Chipotle Mexican Grill - IL Turttlepotle - Fast Food Near Me - Lakemoor, Illinois

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Ordered through app for pickup. When I opened Burrito Bowl, it looked like it had been used for soccer practice. Red onions were cut Way Too Big. Think I'll just stick with Chicken Quesadilla... Also, I picked up during busy lunch hours. I get it that you are busy, but at least *Acknowledge* the customer waiting in the pickup drive-thru... "Hi, thanks so much for waiting...Give me a minute and I'll be back with your order..." Goes a Long Way...Basic customer service....I can understand the low rating now for this location. read more

I placed an order, for the honey chipotle, chicken, when I got home and opened it up, it was all vegetables. I tried to call the stores phone number and it literally just keeps redirecting you in circles. There is no way to get a live person to talk to you. The robot suggests to put your complaint in an email lol, and they'll get back to you. How that helps m right now, I don't know. read more

Daughter ordered kids tacos gave very small amount of beef and employee couldn't understand simple order. Not good! read more

Chipotle Mexican Grill - Kids taco meal / very small amount of beef - Fast Food Near Me - Lakemoor, Illinois

Smells really good right now, I just walked in and ordered he new honey chicken thing, it looks really good, and the service people were really nice about double double protein read more

Serving size is ridiculous. tsp of salsa and all other ingredients on my veggie taco. It was so light when they handed it to me i thought it was just a wrapped tortilla. Ridiculous serving size for the cost. Update: asked me to contact but link provided does not copy and cannot reach the contact us about an experience link. a hyperlink to make it easier would be appreciated. read more

This is the new Lakemoor, IL location. Chipotle is my favorite restaurant, now only 1 mile away, super excited, closest is 7 miles away in Mchenry, IL. I have been to the Lakemoor, IL location 4 times. 1st time, no lettuce available, 2nd time, no fajita peppers available, 3rd time no pollo asado available, and today 4th time, no white rice, and pollo asado overcooked almost black in color. To be clear when asked for white rice, it was 10 minutes for new batch, then asked for pollo asado, was told they were out, then lady annoying takes bowl to carry out orders and gets overcooked and burnt pollo asado from that set up. Upon paying I realize there is white rice on the carry out orders set up. 4/4 times something is out or item is not ready. Each time I have been here, the staff running around enjoying themselves laughing, also eating at tables, looks like a party almost, and the cook area and seating area just a mess, all at the expense of poor customer satisfaction. As someone who loves Chipotle, I will drive the extra 6 miles as this is the most poorly run Chipotle, if not restaurant I've experienced. Sad as a brand new location could have poor management and you can tell as the young employees are kind of left figuring out what to do and don't seem to care much. read more

Chipotle Mexican Grill - Chipotle Lakemoor for real??? - Fast Food Near Me - Lakemoor, Illinois

Was just at this chipotle today and I have a lot to say first off serving size was terrible I asked for steak and the guy gave me 4 pieces of steak and then I ask for double steak and he gives me another 4 pieces like I don't get what that is about terrible place your just getting ripped off with the portions read more

Never order through the Chipotle app at this location. Messed up my order multiple times and gave me other peoples order before. Never order double portions of protein. Not sure if it is on purpose but they will give you less than a normal order. Nothing like be double charged for less. I would check your food before driving off. Will not come back to this one from know on. read more

Next time I'll leave a photo, but I would order here pretty much once a week so this has been an issue more than it should be. When this location first opened everything was great, but this past year the service has been horrible! I always order online ahead of time because I'm coming home from work late. It's always a 50/50 chance they'll get my order correct. They always forget my guac and have completely forgotten the protein I pay extra for (I get steak and chicken and they've left out either one or the other multiple times). In general chipotle has always been horrible when ordering online because receiving a correct order is a huge gamble. I've chatted with pepper on the app and normally they'd "fix" the issue by giving me a "free" guac or meal even though really it's something I did pay for and never received. This last time the customer support didn't help whatsoever and they left out the guac, chicken, and corn. At this point it's ridiculous and I don't want a "free" meal for the future I just want to be able to order my food after a long day and have it be accurate especially because I'm paying extra for add on's. I used to virtually tip before this became an issue but now I see no point and it's unfortunate but idk what else to do. Hopefully things change :( I like my chipotle read more

The worst darn chipotle, when you hire new guys, teach them how to do the job before letting them roll the burrito. cheap clowns

First of all the food was quite good but the reason why this review got low stars was because i placed an online order and when i came in, the portion of ingredients i got on my burrito was nothing compared to what i would've gotten if i were to order in person. when i picked up my order it was struggle to get because the workers were all messing around and not paying any attention to any of the customers and there was a long line. The white rice was very salty and very strong with the cilantro, after this experience i feel like my money went down the drain. waste of my $11.07 read more

Out of all the chipotle locations this is the worst. They give you a ton of sour cream, frozen chunks of pico, and the burritos are not wrapped all the way. Basically eating a cold burrito. read more

We have ordered using the app twice times and had errors in both orders. The first time, they completely forgot the Kid's Meals drinks and chips. I contacted Chipotle via the app and was provided two free kid's meal. This time, we made the order via the app for pickup. The drinks were not in the bag and needed to be reviewed before given. When we arrived home, we found that the meat in the Kid's Meal was missing. I was provided another Free Kid's Meal via the app, but my daughter is unable to eat her dinner. read more

I visited this chipotle today and to say the least I am very unhappy with my experience however I loved one of the workers who looked like overweight ed Sheeran. The serving size was just plain despicable that shit is not acceptable double steak and this fucker gave me 6 pieces of steak. read more

I mean lower your expectations, the manager of this store should be embarrassed. It's chipotle I get it, my expectation is not veery high It's Friday 9pm I get there place an order, they butcher it, drive 30 minutes each way, explain the error to the manager, only for her to call me rude and disrespectful for pointing out their mistake in front of people. I walked out of there gaslighted. read more

Gave them a second chance after the first time was terrible but chalked it up to growing pains . I ordered online, went though the chipotlane. My food was cold. I ordered a steak bowl and it looked inedible when I opened It and the order was wrong. I will not being giving them a third chance. Never had any issues with any other locations. read more

Chipotle Mexican Grill - Fast Food Near Me - Lakemoor, Illinois

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Ordered dinner here thru their app, a big problem is their hidden service fee of 15% in my case it ended up being a double tip. They also forgot the guacamole..it took 5 tries calling them to get them pickup the phone. They would not deliver the missing guacamole and told to drive over and pick it up. ..so the delivery charge was 6.72 with tip, they missed a item and refused to make it right.. read more

I ordered through DoorDash becasue I'm busy working, so I basically paid double for a burrito bowl. When it got here, I found almost no meat at all. If you look around at the other comments, this is a common theme. I'm ordering for convenience and paying more for it. I feel like the fact that I didn't go into the store in person, was the reason why they felt they could take advantage and skimp. I'm sick of this with Chipotle. It's absolutely ridiculous. Give people what they paid for. I guess I'll just stop ordering. read more

I guess we are not the only ones to write a less than 5 star (even 4 or 3 star review). Yikes ..... I would hope that the business manager would read these reviews but clearly does not address the issues. 1. Walked in and almost immediately walked out - the radio volume was almost as high as it could go - it was startling when we walked in. Then they adjusted (not by request. 2. There were 3 employees - 1 cook 1 cashier and 1 food guy ..... The food guy prepared 1 of our orders then the cashier came and told the food guy to help the to go pick up and the now cashier guy was food guy and could have cared less about preparing the food. Then a girl appeared (supposed manager) and disappeared while our food just sat there while we waited to pay ..... the girl reappeared and was more concerned with what she was concerned with - over charging us and when questioned she was super unclear with our order - partially because she was the 3rd person and again clearly was not paying any attention to what was going on. I asked for the manager and this girl (who appeared to be all of 18) was like I am the manager. 3. The service was ridiculously terrible and the right hand and the left hand have no idea what's going on and how to work in a service environment. 5/10/15 years ago this would not be the way businesses were run. The service industry as a whole gets below average reviews. 4. The tables were dirty 5. The drink station a mess The only reason I have any stars was the 1st guy a skinny kid was pleasant. I'd be fooling you and lying to myself and will say I guess there should be a 5 star review because they met all expectation I have in the service industry today - that No one cares .... I'm so glad I usually eat at home and don't eat out. read more

Our order is wrong every single time we go here. One time they just completely forgot the meat in my daughters kids meal all together...she got lettuce and sour cream only. I always have to ask for the side and drink because its never in the bag. Tonight we were missing lettuce glad cheese and sour cream. Horrible service here read more

Didn't even bother filling it up and paying full price they really seem pretty slow and skimp on the food don't bother going here read more

Chipotle Mexican Grill - Didn't even bother filling it up and paying full price they really seem pretty slow and skimp on the food don't bother going here - Fast Food Near Me - Lakemoor, Illinois

ordered a bowl & went to eat it & there was bugs in the bowl crawling around. They REFUSED to remake it. Last time I had hair in my food. This place is disgusting. read more

Worst chipotle I have been to. Ordered a burrito bowl, and it was basically just a bowl of rice. When I asked them if they could add more veggies and guac, they told me no. I paid almost $9 for a bowl of rice. This seems to be a recurring problem here. My husband ordered a chicken burrito bowl, and there was barely any chicken in it. I'm pretty sure the staff are being told to skimp on the ingredients. If you can't afford to give proper portions, then why are you even open?! read more

I ordered on the app for drive up. It was ready on time and accurate. The staff was very friendly. Ps: this was during lunch rush. read more

Avoid this location. Several orders placed via app are wrong. They will short you on portions. Managers don't want to hear feedback and don't appear to care. Have also observed questionable sanitary practices, which based on Chipotle's past issues, should be a top concern. Think twice before coming to the Lakemoor location. read more

We were on our way home from 9 hours of driving from being out of town for a week and needed to pick up dinner. Chipotle was a good choice since it was nearby. I got a bowl and my bf got a burrito, neither of us got a good amount of meat in our order. I decided this time to get guacamole in my bowl. The small amount of guacamole cost me nearly $3. I was so not happy. Over spent on a bowl that cost $11. The portions was not worth spending $23. Next time, I won't be thinking of Chipotle a choice to eat. read more

I was very disappointed in this Chipotle as when I asked them to mix the ingredients in my burrito they told me they didn't have time. I really enjoy the Chipotle burritos, but if you've eaten one that isn't mixed up, you get one bite with just rice and then take another bite and it's just meat, I prefer all the ingredients in one bite. I have been to many Chipotles and they always mix it up for me. I WILL NOT BE GOING BACK TO THIS PLACE! Obviously customer service is not their priority! read more

Have given this location multiple chances. It disappoints every time. I always end up finding a chunk of meat in my queso. This last time I went, the lettuce was red/brown. Definitely had been sitting out for a while. I get there can be slow days and things might go bad, But dont give that to customers that pay $13+ for a meal. When i had asked the worker for fresher lettuce, he had said " um... fresher lettuce?" And in my head i was like no way im gonna eat this nasty lettuce. Im paying for freshness and this is not fresh. Then i watch from the corner of my eye as they put the lettuce on there, they plopped in on my bowl with such attitude. I dont know whats going on in this work place, not sure if its just bad management or this chipotle just finds the worst batches of kids to work here. I understand people do have their bad days i work in retail, trust me i know. But every time i come here its just terrible. I can unfortunately say i understand as to why this place is below a 2 star rating read more

This is the best tasting chipotle I have ever been to, and I eat a different locations while I am on the road. The rice is phenomenal, the staff are so nice, and the cook in the kitchen definitely know what they are doing. I will definitely come back to this location. Highly recommend!! read more

The rice is still hard and raw. I wish they check it before serving it. The place is ok and clean

I went today to eat dinner with my family and service was great. when I went to get the green sauce by the drink machine I didn't see any green sauce. Luckily one of the employees that was taking lunch heard my rude comment and he offered right away to go get some. My wife and I couldn't believe it. By burrito would've been not as good if it wasn't for his kind gesture. Thank you so much Jayden keep up the great work. Jayden your the best ! And Team read more

I'm done with this location. Is it that hard to make a burrito? It is for the people working here. Huge pile of rice, tiny scoop of meat and at the end, they can't fold it. They act as if you've never been to another Chipotle before and that it's your fault. I'll go back to the extra drive and go to mchenry. read more

My wife went in to place a order, 4 kids meals and two burrito bowls. My kids orders were ok but not as accurate. My wife's bowl and mine were totally made wrong. I had to go back to replace my wife's , when I went back whoever at the front not the cashier said your wife should have been paying attention when food was made and she would remake it this time but next time said we need to pay attention. My wife said she was giving the order and three different people were making it. Great but then make it right or say hold on. I was even more heated when I left. I work in the industries and I get things happen but the way the lady talked to me made me feel like I was annoying and it was my fault. Yeah just wanna I want to do come back while my food gets cold and my family eats without me. This place needs better customer service. Girl at the cashier was very nice and followed through with helping me. read more