I don't usually rate these type of places unless necessary. So here goes. I'm a weekly customer to Chipotle, but never been to this one. Came here yesterday, which was a Saturday. I knew it was going to be packed at 3pm. And let me tell you - anywhere I go now, I absolutely hate seeing workers, especially cooks, have their mask below their nose - that's when I walk out. So I walk in ready to judge because normally Chipotle is run by a younger crowd. Shockingly there was NO customers in there. I have no idea why. I continuted to judge more, and my eyes went straight to everyones mask because nobody in the store? ..They must be screwing around. Every single person had their mask on properly, talking and chatting with each other, but working and NOT goofing off. I get to the counter and I was greeted and helped by the absolute friendliest person I've ever had in a Chipotle. (Everytime I go to other ones, people really could give a crap, lets be real - everyone knows this). She was very nice, professional and surprisingly acted like she cared about her job and serving me. I looked for her name tag as I normally do for someone who actually sticks out, but she didn't have one. So, I'll describe her instead. She was very short. She looked young. She had on a black minnie mouse mask. And seeing her eyes, I'm gonna assume she was either Asian or Hispanic. But definitely kudos to her, and hopefully her manager sees this one day - like I said, this Chipotle surprised me from beginning to end. read more

I genuinely believe Chipotle is running a social experiment called "How Many Times Will Someone Give Us Another Chance." Every visit feels like the employees are in a silent protest. Ingredients are mysteriously "out" despite being right there, substitutions are made without consent (congrats on the surprise fajita-only section of your burrito), and asking for what you actually ordered feels like a personal attack. You can practically hear the resentment being folded into the tortilla. And the burrito itself? A structural nightmare. Instead of a balanced bite, you get a rotating tasting menu: one bite is 100% rice, the next is a rogue mouthful of sour cream, then suddenly it's all beans like you unlocked a bonus level. Never all the ingredients together. Never peace. I don't know who's in charge of burrito distribution strategy, but it's clear the goal is chaos. I leave every time confused, slightly hungry, and wondering why I thought this time would be different. Yet here I am... writing this review... knowing full well I'll probably be back in three weeks. read more

I asked for extra brown rice. It's a good thing I didn't ask for a light serving. This company is getting so cheap

You pay for the tacos but the GI distress...that's free! It was so disgusting and disappointing to witness them handle food. What's the standard exactly? Dried and crusty junk everywhere. Like everywhere... even under the soda machines. How? Watched them make meals for four groups ahead of us where the dried and crusty scraps all over the counter made their way back into the adjacent bins for the next lucky guest. No I did not eat here, but my poor wife did. Her choice but I refused to! The cashier was starring off into space in between orders rather than cleaning and supporting the line prep stations. To that point if you order for delivery, that's from a different prep station ... that one looked even worse! Maybe grab a rag and clean with the "spare"' time? Good news, the cleanliness behavior tracked from the bathroom to wiped but crusty tables... so grimy. At least they are consistent. Hard pass! On the up side, the person preparing the food was very nice! read more

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Food everywhere. It look like there was just a major food fight in the restaurant cooking and serving area! Will never go back there. Hopefully I can share my pictures I took. read more

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There was a line to the door and all the workers basically ignored us all for like 5 minutes, one went to sweep the floor and the others disappeared to the back. Everyone was very rude read more

Last time i went to here to eat inside, the place looked horrible like nobody cleans the table around , so I left right away, they should be a little more organized and clean read more

I went in yesterday had a buy one get one free coupon which did not get applied to my order. When I spoke with the Manager she said i needed to go on app and contact customer service.. They were unable to help me and I wound up leaving without food. I will be disputing charge on my credit card. My first instinct was to take food and then dispute but I felt that was not the right thing to do . I have be going to quac shop in commack where the food is so much better and the prices are much more reasonable. I never will go to Chipolte again after this horrible experience read more

I often eat at Chipotle but this location was beyond terrible. I've ordered double steak and to my surprise I couldn't chew most of it. The pieces had fat, cut uneven and cold. Terrible experience and very disappointing! read more

hugeeee long long line and only one person actually making orders but five or so other people working behind the counter doing I'm not sure what just kind of hanging out talking sweeping, I asked if they were out of their signature drinks like the frescas and one person just looked at me and said I don't know and i asked the cashier, she pretended to go to the back and ask someone about it and came back and said nothing. they don't refill anything either. small portions to top everything off. and unclean read more

The guy that was serving me was horrible. There was a line with at least 7-8 people and hes taking his time and cleaning the station very slowly and not well enough for the time he is taking and also taking 5 minutes to wash his hands, and not even using soap. It's like hes trying to piss me off. Than when hes putting the stuff in my burrito he stares at it like hes never seen it before and takes forever to fill it. It's like its his first day on earth or something I mean come on a 10 year old can do better. read more

This location is beyond disappointing. I ordered a bowl and chips through the app for delivery. The chips were not in the bag (this is a common occurrence for this location), and my bowl had 5 small pieces of chicken (yes i was able to count it) along with definitely not a full scoop of anything else i ordered in it. Additionally, I don't expect it to be piping hot when it arrives since it is delivery, however it was genuinely cold. I bit into one of my 5 pieces of chicken and it was even cold on the inside... not room temperature, COLD. (The bowl I ordered was extra rice, chicken, lettuce, cheese, mild salsa, & corn salsa) read more

Chipotle Mexican Grill - burrito bowl - Fast Food Near Me - Lake Grove, New York

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Actually shocking how minimally motivated, slow and, dull minded the staff is. They move at the speed of a snail and stand around with that Gen Z stare. They put the only competent one on the mobile pick up station which is mind boggling. Pathetic, every time. read more

The food was decent with large portions. The place was filthy. Garbage blowing all around outside. There was no bag to dispose of the waste. Inside the tables were equally filthy as were the the floors. It was 3:00, a long line, and only 1 person serving the entire meal. There was another person that took the money. The people that were working were very friendly and competent. I JUST Moved to this area and compared to other Chipotles. This was the poorest run. read more

I could give 0 stars, closing an hour before posted online, no chicken left, absolutely filthy, incompetent and carefree staff, online ordered 2 bowls 2 chips, got 1 bowl no chips, and some how messed up the one we got. read more

I went into Chipotle 5/23/25 around 5:00pm. I could not believe how dirty this location was.Every table had food all over it and the floor was covered with food. The counter where the employee's work had food all over it. It was not busy. They had quite a few employees standing around doing nothing. It was so dirty I plan on reporting this location to the board of health. In the past I felt like Chipotle prided themselves on cleanliness. Will not be returning to this location. Very disappointing. read more

Had a great experience at chipotle the other day (Halloween to be exact), and I really want to give props to the staff. True story, I never stepped foot in a chipotle in my life, and wanted to try it out. I'm glad I did (now I see why this place is so popular). Shoutout to the manager and staff who pretty much walked me through the menu items, and was just overall super professional and friendly. It's few and far in between to find decent customer service these day, and my experience here was really fantastic. Oh the food. Good stuff! Nice portion sizes too. Definitely a return visit. Nice job Chipotle. read more

Chipotle Mexican Grill - chipotle mexican grill - Fast Food Near Me - Lake Grove, New York

Writing this because my best friend is currently sick from this place. She ordered something with the steak today and she definitely got food poisoning from you guys. She said the steak seemed undercooked and she said the place was pretty dirty. DO NOT EAT HERE UNLESS YOU WANT FOOD POISONING. read more

Im just so sick and tired of paying $20 for a meal and either it's a half empty bowl or something completely inedible. Im done with this location, Cabo Fresh is only a few minute's away and much better. read more

Chipotle Mexican Grill - $20 bowl of sour cream soup that went directly in the trash. - Fast Food Near Me - Lake Grove, New York

This chipotle has wonderful customer service. They weren't stingy like some other chipotles I have been to. The employees let me use a coupon that wasn't working, and they were very nice about it. The food was fresh and they were moving quickly. Definitely recommend this chipotle! read more

Mediocre food and terrible portion sizes recommend cabo across the street. The food was expensive and was not worth the price.

I would give 0 stars if i could. I came in at 12:30 on sunday the 19th and was ignored by staff gossiping until one member finally took my order. They gave me extremely small portions which i thought chipotle was done doing and the rice was not even cooked. Dont come here there's a lot of other chipotles in teh area, port jeff never acts like this read more

Before we get too deep into the review I just want to shoot you straight, this was encounter in the healthy/southwestern grill scene. So let's begin as I walked in I noticed shinny tables and elegant seating. As I placed my order I was helped by a surprisingly English speaking employee, I was happy. I got a bowl with pork, brown rice, casqueo sauce, shredded cheese, and some brown beans for fiber. The bowl was around $12 not a bad price. As I sat down at my table I did notice that there was food left on the table from the last patrons who ate here. Not a big deal but I feel that the employees should have cleaned they up. As I started eating my meal the flavors eatme although it did not knock my socks off it was a quality healthy meal. It was good not great like dirty taco. As I was leaving the lid for the bowl was poor quality and gave me some trouble putting it on the bowl. Overall not a bad joint if you want a healthier alternate to fast food. read more

Despite being delivered in roughly ten minutes, the chicken in the bowl is already unbelievably cold not to mention only have like 8 pieces. It was also noticeably bland. We had two bowls the same way and a burrito all chicken so... read more

Just look at these guacs. Need I say more? Looks like they've been sitting around for a couple weeks. The app/help robot was equally unhelpful. Basically said "thanks for your feedback. Goodbye." Uhm where's my refund? I didn't order/pay for black guacamole. read more

Chipotle Mexican Grill - Look at these well oxidized black guac that looks like it's been sitting around for a couple weeks. - Fast Food Near Me - Lake Grove, New York

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Come to this chipotle if you enjoy getting kicked in the nuts. Came in at 8:15, i get it, it's a little late but still over two hours till closing. I wish i was exaggerating when i say all they had was brown rice, pinto beans, very dry bottom of the barrel chicken and lettuce. No pico, no corn, no steak, no anything that you would want in your meal. they need to get their staff together and keep the food full. Actually i don't care if they do that or not cause the selden location is 10x better than this dump. also this place is filthy and id rather eat off of a dumpster than their tables. kick rocks lake grove chipotle read more

Great comfort food , service great Sad ice machine broken when spending almost $3.00 on a drink they should if told me. Took the bowl option knew better not to load up on the rice , choice my meat loved there pull pork . Then whet down the line I want this and that and guacamole What makes me mad they never have signs or tell u it's extra So when at register that $10 bowl they added $2.85 for that one scoop of guacamole that's not fair Still at there clean , quick delicious and fresh. read more

This chipotle location is so disappointing. Every time I order the pieces of meat which I typically get chicken is always in huge chunks and not cut properly. Adding on, the chips have way too much salt I cannot even enjoy eating it. Furthermore, the portions have decreased tremendously and is not full at all and looks like a children's meal and is not what we pay for. The ambiance and serve would definitely improve if the quality changed also. read more

This place blows, they will give you the most rice and beans in the world like theres a surplus, then give u the babiest most rationing scoop of meat known to man. Then you try asking for a little more and they try charging you for "double". Half the time they cant wrap there burritos correctly either. As someone who loves chipotle, this place blows. read more

Chipotle Mexican Grill - Asking for another scoop is "double" when they give this baby ass scoop. - Fast Food Near Me - Lake Grove, New York

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Every Saturday my wife and I are running around doing errands. Dry cleaning, food shopping, taking care of her 90 year old granny, dropping off cars for oil changes, we're busy bees on Saturday. My wife loves Cabo Fresh in Stony Brook but I noticed Chipotle just opened so lets give this bad boy a whirl. We walk into a clean looking spot. My wife points out when she was 20 and we were dating, there were no options. Burger King, McDonalds or Taco Smells. Ewww.. Chipotle is a welcomed treat for the 21 century. My wife orders two tacos, the protein choices are more substantial compared to other Mexican causal restaurants. My wife chose tacos carnitas (pork) and I made a crazy bowl of love. Brown rice, peppers, onions, sweet corn and chorizo all topped with cheese. Mmmm Food was fresh, the place was clean and they have both indoor and outdoor seating. We both fans of the new Chipotle! read more

Chipotle Mexican Grill - My creation - Fast Food Near Me - Lake Grove, New York

They are getting cheaper and cheaper with their portions of meat. They load the dish with rice and barely put a scoop of meat in. Despite the fact that I go to this location several times a week and they all know me. It's a shame Chipotle. read more

I am a Big Fan of Chipotle and I Happily found this by accident driving somewhere to look for something to drink. I I did not hesitate to go in and order an amazing burrito with cheese, black beans, lettuce, guacamole, salsa and cilantro rice. I got to help myself with a Coke from their side fountain and got a bag of homemade chips. I was in heaven! The place is spotless clean including the bathrooms and all the employees were really friendly really helpful and polite. All the employees seem to be a good team together. and everyone was working with a smile which I found refreshing to see! I look forward to coming back here to eat the next time I'm in the neighborhood! read more

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Tuesday 9:40pm, girl was nice but the dude that took my order has a bad attitude. Smallest portion out of all the chipotle I've ever went to. Ask three times and don't even answer my question. This is the first bad review I ever give so this speaks of my experience. Sighs. read more

0/5. do not go here. go to selden or hauppage one 7 min away. not worth your money. portions terrible, workers stingy and rude and annoying, chickena nd steak withbligaments inside and dry. horrificly the worst chipotle branch in history read more

This is by far one of the rudest and worst Chipotles around. Always an argument over stupid things. They have one older lady that's totally out of place. She is definitely not Friendly and loves a good argument. Horrible GM always have an issue! Good service needs to be managed! Bad service just happens! read more

I visited there several times, I do like ordering online and avoiding the line to pickup my order. However, this place is notorious for not having my order ready, multiple times I sat there for at least 20 minutes past the pickup time and watched as people that entered the store after me and waited on line got their food before me. I ordered again tonight, my wife ordered 3 tacos, they left off 2 ingredients, guacamole and sour cream, it actually looked like scraps because it was so small, and they charge extra for at least one of those items. Bottom line, their food isn't bad, this location has terrible service.. read more

I have a handicap that makes it difficult for me to get out. 3 hours ago I placed an order on the chipotle app and was told the water would arrive in 40-60 minutes. 3 hours later my estimated arrival time is 26-41 minutes. I called to cancel, but was told that once an order is placed, it cannot be canceled. The operator offered to connect me to the restaurant, which she did but the restaurant employee hung up on me. I tried calling back, but was told that the restaurant could not pick up now and that I should try back later. This has been a disastrous experience and I will not order delivery from them ever again read more

Was here today. The place was completely filthy and slow as can be. They definitely seemed to have enough staff standing around in the kitchen. I normally don't like to say things like this, but it was completely unhygienic. The tables were dirty with peoples food spilled all over them. The trash cans had trash exploding out of them, literally no where to even place your empty carton. The temperature of the food was not good or consistent throughout the dish. Whoever is running this location should really be aware of this. This is the worst Chipotle I have been to. I kind of wish I had the time to wait at Shake Shack next door. read more

I had a pretty good experience at this Chipotle! Everything was clean and organized. The line moved very efficiently and the workers were friendly but professional. I ordered a chicken rice bowl and an assortment of toppings. It was overall alright, nothing exceptional, the quality is what I expect from a chain take out Chipotle. I might stop by in the future if I am in the area. read more

Chipotle Mexican Grill - Fast Food Near Me - Lake Grove, New York

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Every chipotle is the same, and this one is no different. It's perfect for going shopping at Trader Joe's and then grabbing a bite after because it's right in the same parking lot. There's always a line but it moves very fast, I never wait more than 10 minutes. It's clean, the food is super fresh, but very casual. read more