Very mediocre food, the flavor was lacking and not at all up to the standards I've come to expect from a Chipotle. The portions were also incredibly small, the bowl was barely half full which is pretty disappointing, I'd recommend ordering in person at the counter where you can ask for more if it's lacking as opposed to mobile ordering (what I did). The dining area was decent, most tables were a bit dirty but it's lunch rush, I get it. Service was good! No complaints there. read more

We stopped by this location while driving cross-country (it isn't too far off the highway). We arrived after the dinner rush, it seemed, and there were no sautéed veggies available. The service was prompt and friendly. Women's bathroom was clean. Some of the tables needed to be cleaned off. One thing we liked was that they had outdoor seating on an uncovered patio. That was nice after being in the car all day. Lots of free parking in their lot. A pretty typical Chipotle experience. read more

See all

Joplin Chipotle was once our go to, especially for a movie night. Quick bite, then off to the movie. That came to a halt about a year or year & a half ago. We stopped going to this location. For a long time on our stops there, we had put up with the reality 90% of the tables would be dirty (along with the floor) there. We would ask for a rag, or get paper towels and dampen them, and clean a spot for ourselves. I once asked an employee if she would clean a table for us and she looked entirely annoyed that I asked. Oh well, we still stopped in on occasion because we liked the food and appreciated having a fast meal when we wanted it. But soon, the service and food organization became truly pitiful. We were met with grouchy employees, who seemed mostly irritated to have customers. Twice we went in and couldn't have the items we stopped in for because we were told "we're out of that". This was happening at 6pm, so, early into the dinner timeframe. On one visit I asked for barbacoa tacos, and was told "we're out of barbacoa". I asked if they would be restocking it and was told "I'm not sure" with an annoyed attitude. I asked again, they left to check and came back with "no" as an answer. So I asked for chicken, which I didn't want, and was told "we're out of that, too". I settled for steak. When I wanted to add grilled veggies, there were only a few scraps of overcooked veggies in the bottom of the pan which looked like they'd been sitting there a very long time. The employee scraped them together to add, but it wasn't a true/full portion on the tacos. We decided they were having a very "off" night. We decided we'd try them again. But, this same food shortage problem happened again. That evening we were told they were out of barbacoa and steak. They had chicken (which again, I did not want) but I settled for it. There were several employees standing around staring at us, and all of them were unfriendly and acted like having customers there was a drag. These visits revealed a dirty food assembly line, and again no clean tables throughout the entire seating area. We had to clean a table ourselves. As we ate during this second food shortage visit, we vowed we'd never return there. We haven't. Most every visit for at least a year before we stopped going there, the work stations were not being kept clean. Everything was messy, floor included, trash cans overflowing ...each time we turned to the dining room we found only a handful of customers seated, but every open empty table was dirty with food scraps, cheese, etc, on top. I decided to write this review because we have been to locations in Kansas City while visiting family several times. The Chipotles we have visited there have been clean, well run, well stocked ...we could order any item from the menus with plenty of fresh food supplied for creating our items. Portions were normal/generous. Employees were kind, friendly, and truly wanting to help customers. We were happily surprised each time, because we were imagining maybe Chipotle had declined everywhere and was beginning to spiral. We talked about it with our family and they were shocked to hear about our experiences at the Joplin location. Someone in Joplin needs to decide whether they want to be in business serving good quality food, in a clean environment, with kind and helpful employees, or not. If not, fine. Close shop. Or, sell and let someone else step up and serve the paying patrons of Southwest Missouri like they actually care! Sadly, I cannot recommend the Joplin location. read more

Place absolutely robbed me. This bowl is an absolute catastrophe. Terrible portion size. read more

Chipotle Mexican Grill - Piece of garbage burrito bowl. - Mexican Near Me - Joplin, Missouri

This was my first impression of Chipotle, and it's was disappointing. Starting with the service, while we were ordering the person who made our order seemed to be in a rush though there was no line, (later while I was eating I saw them walk out so they were probably in a rush to lunch or end of shift) and then said that the queso and guacamole didn't come with chips, but the menu says "chips and queso" same for the guacamole. So we had to ask the person who was checking us out to get us some. Then they only gave us one bag and we had to ask again for the other bag of chips because we got both dips. Now the food was uneventful, boring, and cold. Now I love Mexican food so maybe my standards are higher when it comes to taste. But aside from taste when I sat in the restaurant and opened my food to take a bite it was cold. Like the shredded cheese I got in my burrito bowl didn't even begin to melt. Then there's the chips, god they were the worst chips I've ever had. The bag literally says "fresh chips made everyday" what a lie. They seemed like they had been left out for days, cold, stale and some were even chewy and hard to eat... it was just gross and barely edible. read more

Food was way under portioned and when I asked the employee for more meat his manager took him to the back and yelled at him. Look what Biden did to chipotle. read more

Been to this location several times and always is tossing two bites of chicken. Not to mention last time it was cold. The portions are not the best. The service was pretty good tho. And very clean also. Just want some more chicken man. read more

Service was terrible. Lady who made my burrito barely spoke and was way too quiet to hear properly. I asked for double barbacoa and she gave me half a pinch and I had to ask for extra otherwise I would've been charged for double meat when I wouldn't have received that and that's practically stealing. PORTIONS ARE TERRIBLE, yet prices keep going up. Barely gave me any queso too. And then wrapped it terribly where when I unwrapped the foil it was literally open and when she wrapped it half my sauces and cheese fell out onto the counter and was just left there. Terrible service and portions. read more

I ordered a burrito bowl from Chipotle. The food came cold, missing the queso I ordered to be in my bowl and the fajita veggies. It was also half-full and looked like it had been eaten out of! read more

Chipotle Mexican Grill - Mexican Near Me - Joplin, Missouri

Bowl was half full. Looks like a kids meal. Paying full price pisses me off when I get a quarter of a serving. Thank you so much

Ordered a burrito bowl got charged for double meat when the dude making the order didn't even use a full scoop of meat and screamed to the back for more carne asada. Also ordered a burrito same thing the SMALLEST portions of everything and then charged for double meat when it wasn't even 1 full scoop. The chips were stale. All employees were scrambling and every single worked seemed to be brand new and like no one knew what they were doing. $60 for all our food and it wasn't even worth $30 with how small the bowl and burrito was. read more

If this store were clean and gave you a proper portion of meat it would be great. Been traveling and went to several Chipotles. Joplin's is by far the worst. read more

See all

Depressing location. No energy employees. Out of selections with 3 hours to go before close. Get your act together Joplin Chipotle! Edit: Raised my review by one star for quick reply by management. The thing is ... we just moved to the area and had been saying that we really wanted to start going back to Chipotle. It was just something we did before. So no white rice, no vegetables, no guac - just plainly stated "uh, yeah - we don't have veggies or guac and aren't making more." Just didn't seem to bother them. Cashier said this is not uncommon. This was our first time at this location. The place was clean. read more

just went in and the employee acted so stressed out that he was throwing the food around into the bowl and he kept missing so there was barely anything in our bowls. there was only 4 customers in the whole store there was no reason to act like that. made me and my friend very uncomfortable. he needs a xanax and a nap read more

Opened my mobile order to find this. Simply half a bowl, that was paid at full price. read more

Chipotle Mexican Grill - Mexican Near Me - Joplin, Missouri

employ did not listen and messed up and didn't start over terrible service would not come back again

Food good service could be a little nicer. This my first time ever trying Chipotle and the guy who prepared our food charged use extra because he was half scooping the meat but the food good read more

Chipotle Mexican Grill - Mexican Near Me - Joplin, Missouri

See all

Came here 3 days ago and aginst my better judgement I ordered. I look at what they had and the black beans where dry and kinda crushed. The area was messy and the babacoa was not that good. I got chips and they had no flavor. So I come in today and it looks better but the amount was the smallest I have ever got at a chipotle and when I complained to manager about last visit she did nothing but give me excuses like saying that never happened here so it must have been me is how I felt. Then says but I have only been at this store for 48 hr. Agin saying it was not her falt. Last time I will go here if you go good luck and hopefully you pick a good day. So they ask me to respond to them and I tryed and got no response almost like at the restaurant read more

I do like their food. However this place is usually a hot mess by late afternoon. Dirty tables, paper towels overflowing in the bathroom, dining room trash full to the brim. Does no one clean up in restaurants anymore? There was one gal making food so the line moved at snails pace. I do see they have hiring signs up, so maybe that's why so many things seem to be left undone. In terms of the food, it was great. read more

horrible proportions, & almost everything seems like it's been sitting out for hours, the employees were not greeting or all that friendly. Overall I think the food isn't good compared to all the other chipotle locations i've been to. read more

First and foremost, I LOVE chipotle and am always understanding, I am not one to complain, however. I had enough points for a free kids meal. I scheduled pick up time to be 25 min after I ordered (to give them enough time) when I got to the restaurant it still wasn't ready, so I waited. When it was ready it was brought to me, I opened it up in the car and here is what I got (see picture below). I ordered a kids meal, side of rice, salsa and chicken with two tortillas, and a kids bag of chips. What I got was a side of rice, salsas, no bag of chips and no chicken. Chipotle in Joplin, what are we doing here?!?!?! read more

Chipotle Mexican Grill - Mexican Near Me - Joplin, Missouri

This location has been out of fajita vegetables and white rice for over 6 months. Mobile orders are never correct.

Love chipotle. Always know what to expect and that you are getting quality ingredients every single time! My favorite are the chicken, rice bowls with a tortilla on the side. This restaurant was clean, the staff was efficient, food was great and service was very fast! They only had one bathroom for women but it was clean! read more

OMG. Never going here again!!! This is the WORST Chipotle I've ever been to. I waited 30 mins in line. Get up there and half of the ingredients they are out of. Then i noticed one of the ingredients they were "out of" was being used in online orders. So I simply asked, they said no they can't give it to me. I said can you make me some guacamole since you're out of that too? "No we can't it's too late and hard to make." It was 5:30.... Save yourself time and go somewhere else. I still paid $14 for a bowl of nothing. Either go to a different store OR there's Qudoba or Cava that are 10x nicer read more

Our female server was quite rude. We asked for queso on our orders, and she said they were out. Then another server brought out a fresh fill bowl of queso and she still wouldn't give us any. Queso on my order is the only reason i eat there. Not again at this location! read more

Terrible customer service. I am from arkansas and eat chipotle multiple times a week and have never had this bad of an experience. Out of everything and all the meat was visibly dry. Would do 0 stars if possible. read more

We came in with about an hour maybe hour and a half left till they closed. They started with we're out of chicken, ok then they where out of brown rice, queso, black beans, the guys behind the counter seemed more interested in talking and laughing with the people in front of us then actually working. As we where getting ready to pay the lady in the back heard when I made a comment about being out of everything and asked why they didn't let her know. The place was trashed, poor customer service, small portions for the price. Would not recommend this place to anyone. read more

This was once a great chipotle and I loved it. However; I have had to contact customer service three times, which they have sent me free entree cards each time. So, I'm very happy with Chipotle but someone in the joplin location needs to get their act together. Today, I used a free entree card and delivery. I had order burrito bowl and it was half full. I'll post a picture of the order and food. So disappointed. I think it's time for management to take some responsibility... read more

Chipotle Mexican Grill - Order when arrived. - Mexican Near Me - Joplin, Missouri

See all

Picked up a to go order, and they neglected to give me napkins and utensils. When I called to inquire, they hung up on me. Nice. read more

Probably one of the filthiest restaurants I've seen -ever. Almost didn't order thinking if the kitchen was as disgusting as the dining room, we'd get sick. Tables, floor, and bathrooms looked like they hadn't been cleaned all day. The food is not worth the filth! Won't be going back. read more

Management is rude, overcharged for double, claiming it was now by the scoop after 20 years of going to Chipotle. I Will never give this location another dime of my money. It's too bad it's the only one in the area, but after multiple unpleasant experiences with the gruff nature of the staff - not to mention short supplies for napkins and plastic wear and uncooked rice, it's NOT worth it. GO elsewhere in Joplin for your Fast Food. Don't expect a response from the owner; only replies to good reviews! read more

I haven't been to a Chipotle since I lived in Southern California back last year...and then way before their food crisis. I got a steak bowl which was good, but all was a little cold. Probably my fault for deciding to eat lunch at 3 in the afternoon. Not the best Chipotle I've ever had, but certainly not the best. I doused everything in Chipotle Tabasco and was good to go though. Place was super clean and everyone was very friendly. ...random thought...put that Chipotle Tabasco on your popcorn...I do...I like it. If you don't...then fine. read more

Chipotle Mexican Grill - Steak Bowl - Mexican Near Me - Joplin, Missouri

No matter how bad you're craving Chipotle, don't come here. Old food and bad service. How do you work at a burrito place and not know how to roll a burrito. read more

Well. To start this review. I must premise it with the fact that I've seen more of my bathroom tonight than any other room of the house. And two, I now need a Plummer. I don't need to go for a colonic because Chipotle assisted me with cleansing out my system today. I'm not sure if something was bad, I had a sofritas burrito, or if it had something to do with the fact the lady poured the amount of a small cup of soup, as my hot sauce topping. Dear god in heaven that was a massive quantity. And I like hot sauce. Needless to say, my bowels are clean, burning, and I'll never eat Chipotle again. Don't trust it. read more

good is good, but the lobby is always so disgusting. I do t think o have ever been there when the tables have been clean.

Out of every Chipotle across the country I've been to, this was the best one. It was clean, the food was very fresh, it tasted good, and the staff was great. read more

We got 2 burrito bowls it was ok but the rice was not done. Sticking with true Mexican food. The place was a little cold feeling & not comfortable. Hard pass..... read more

This is the worst location I've been to. We were the only people in the place and the two available tables were dirty. Everything was dirty. 4 people were working in the front and no one was cleaning let alone disinfecting. The food was cold and after a couple bites I threw it away and left. The glass entry doors looked like they haven't been cleaned for weeks. Don't go here! read more

I've always received the best service and great quality food each time I've eaten here! Always fresh and hot ! Best fast food ever!! I don't eat the unhealthy fast food eateries. Glad to have this type of quality, great tasting food to eat when I want to go out ! read more

Wonderful service! Super fast and friendly. Excellent Keto bowl that was fresh, delicious and awesome! Will definitely be back again.