They've gotten so much better. I had stopped going into this location, because they had staff that were not very nice. I don't know if the management changed as well, but hopefully because they were useless. The current staff are very nice and accommodating. I hope they keep them! read more

The chicken pastor is always so good. It has a nice spicy and sweet flavor that I always enjoy. It isn't a normal menu items so when they feature it , I always get it. The guacamole is pretty good for a fast food type restaurant but could use some lime and cilantro. read more

Chipotle Mexican Grill - Chicken bowl - Fast Food Near Me - Jacksonville, Florida

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I've had mixed reviews about this place. - sometimes the food is great... once I found plastic in my food - service is sometimes quick... just depends on the day and time you walk in - sometimes the atmosphere is quiet, others... it's loud and very busy. read more

Iwalk in today have my bowl made and they don't tell me till the very end the are out of sour cream... why are we waiting till last minute to tell customers this I almost had them throw away the whole bowl the food is always a hit or miss and the service was crap no was is welcoming you in and no one is trying to have friendly customer service I come here all the time very disappointed today read more

4th time at chipotle first time in the last 3 years not only did i pay 40$ for a buritto and a bowl the size difference was astronomical last time took me 2 whole sittings to finish i was 220 only took me 10 min in one sitting they gave less charged more and made the size of the container smaller they also gave my girl cheese on her burrito when she didint ask for it read more

The service was terrible! The employee that made my food was very rude; I had to keep repeating my order while she practically threw my ingredients together. It seemed like the 6 minutes I was in there inconvenienced her. read more

Had to fight for the appropriate amount of chicken after I was given half a spoon. My wife ordered chips and guacamole and I had to fight with the cashier to give us our chips... the chips were stale... chewy stale. Manager and staff were excited to be rude. read more

Chipotle Mexican Grill - Fast Food Near Me - Jacksonville, Florida

This has to be the dirtiest Chipotle I have ever been into. Floors and food counter disgusting . Get a manager who cares about food service read more

Chipotle Mexican Grill - Dirt - Fast Food Near Me - Jacksonville, Florida

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I don't know how this place gets an A+ with the health inspector either they know the inspections coming and they clean up really well and they get no surprise inspections because there's no way this place is A+. It's filthy. There was not one clean table in the whole place. The drink station was filthy. There was trash and debris everywhere. The floors were filthy. The food area was filthy. The kid making the food had gloves on, but I watched him touch, all kinds of surfaces, and then literally put his hands all over the kids burrito. He was making in front of us like touched his gloved hands to the inside of his burrito and that was enough to make me know. I was gonna walk out and not eat here. The boys were standing around when we were the only ones in the restaurant. Nobody was hustling out to clean the tables or clean up anything at this place is filthy and gross and I will never eat here again another Oakleaf restaurant that isn't worth anything. read more

Chipotle Mexican Grill - Filthy - the whole place - not one clean table - Fast Food Near Me - Jacksonville, Florida

I ordered for delivery and my bowl was half full. I have never had an order from chipotle with such a small portion. If I was there I know I would have had more in my bowl, just because I'm not watching doesn't mean I should be shorted on my portion size especially with the prices that I pay. read more

Chipotle Mexican Grill - Fast Food Near Me - Jacksonville, Florida

First of all the food I did get was delicious. Choosing to go inside and order was not a good idea. I ordered three brisket burritos, three brisket tacos and one brisket bowl. I asked for three sides of guac and three sides of queso and one each of their side sauces. The brisket container was almost empty so the woman making my order informed the guy behind her that she needed more, and she didn't ask again. I watched him chop more brisket. He never brought it to her. The burritos had little brisket compared to the massive amount of rice, tomatoes and beans. The tacos had NO brisket and were listed on the receipt as veggie tacos! I got no sides of guac, queso or sauces. Won't do that again. read more

Honestly did online order and they gave away our order to an Uber eats or DoorDash that came before us. Food is pretty sloppy coming for pickup. read more

No one waiting and took 20 minutes to make pick up order, gave half a scoop of rice in a bowl. So bad I had to leave a review

By far the worst experience I've ever had here. Almost 45 minutes waiting in the line inside, only one person attending the front(and two cooking) and a cashier just standing and watching because upper management doesn't allow them to help anywhere else. (Yes, you can see everything falling apart and do nothing as it's not your job. They were running all around chasing ingredients from the kitchen. The mobile order drive thru lane was long and with cars around the building. A former employee was in the line and said she has to quit after dealing with stupid management decisions and horrible treatment from the manager whose name is Tiffany. A worker even quit in front of everyone because of the frustration. Bottom line: if you go get food there, please be patient and kind with the staff as they do what they can. IF you are looking for a job, CHIPOTLE IN OAKLEAF IS NOT THE PLACE WHERE ANYONE DESERVES TO WORK AT until they get it figured out. read more

Chipotle Mexican Grill - Front area - Fast Food Near Me - Jacksonville, Florida

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Drove all the way home to realize these incompetent workers didn't bag my food correctly then when I went back to pick it up and they had the AUDACITY to tell me that I AM THE ONE WHO LEFT MY ORDER. Right cuz I'm the one who was responsible for bagging the order. RIGHT. read more

15$ for a bowl with one scope of rice and a half scoop of chicken added double chicken just to make a full scoop... you really need to train your employees on proper portions or adjust your portions my bowl was only half full once done it's a joke...! read more

Very clean I don't know understand why costumer don't give good rating in this store what costumer spe?? Is a chipotle store

I don't think I have EVER been this pissed off at at restaurant... I BUST MY ASS WORKING to treat myself here and there and I receive SHIT !?!? I ordered a bowl from here with DoorDash ... when I opened the bowl there is literally probably 1 spoon of rice with a beans and corn NO MEAT, was missing my queso blanco and missing my tortilla.... Are you damn serious !?!?!?!? read more

the service was terrible and worker was very rude and didn't even give me a fork or napkins or my drink in my pickup order.

The lady with the purple hair is rude Yells at customers Curses customers and the store does nothing about it The fact that I go there and she is still working says a lot about how they care about customer service She hates her job and it is obvious If I can put no stars I would read more

Just spent $60 for the world's smallest portions. If you're going to take away portion sizes bring the price down.

I can't believe how awful this restaurant is. I know it's not authentic Mexican food, but what they are serving is just slop. I ordered today and the guacamole was brown, oxidized, and hard. Why would you sell this? I went back to the restaurant to get a refund only to be told I could not get a refund because I ordered online. I spoke to the manager and assistant manager who stated "it's the quality of avocados coming in". They should not willingly sell a subpar product and not tell the customers there is an issue. Shame on them. read more

Chipotle Mexican Grill - Guacamole - Fast Food Near Me - Jacksonville, Florida

I am a regular chipotle customer but have never been to this location, from the initial bite I had an extremely salty taste and tried to continue to eat my bowl thinking maybe it was just that specific bite how ever it was throughout my entire bowl. In two of those bites I had pieces that were un chewable so I pulled the pieces out of my mouth and realized it was a piece of avocado skin. Still not trying to waste the food I continued to eat, and in the next bite found an even larger piece of avocado skin and at this point deemed in inedible and wasted half of my bowl. For the $3 up charge for guacamole and $30+ meal for my boyfriend and I, this quality was extremely awful. read more

Chipotle Mexican Grill - The avocado skin in my bowl - Fast Food Near Me - Jacksonville, Florida

I learn to avoid restaurants in oakleaf a long time ago especially chipotle's the chipotle's. I go to is at 295 in Blanding. I always get good service and great portions and the place is clean. read more

To all that have complaints about the Oakleaf location. Please send all issues to the following so we can get them corrected are get them out of our area! https://www.chipotle.com/contact-us#contact-support read more

If I worked here I'd fear for my job in all honesty. Had a terrible experience and came to check the reviews and very much not to my surprise, 1.5 stars. Managers running around Ike their hair is on fire, employees struggling to keep up with a moderate order load. I've seen locations with two employees operate better than this one with 5 people in the front plus two managers. The ineptitude is palpable. Change of management is advisable. read more

Wish I could leave zero stars, I frequent this Chipotle not after today. I was in line I was told I had to wait about 5 mins keep in mind the lady was cutting up some steak. Cool the very next customer after me order pretty much the same thing. As I'm waiting he goes to get the steak that the lady is cutting up to make this man's bowl. So I wasn't rude I just simply asked why you didn't do that when I asked. He said well it wasn't ready just yet. I then said young man I'm no dummy and I watched what you did just now. Kid with the glasses says it's our policy and shrugged his shoulders. I then proceeded to ask so the policy didn't to the man behind me. At that point I already New what was going on so I just told him I'm good. Problem is the guy behind was a white guy, guess that policy only applies to certain people. Really it's 2023 read more

Night time customer service was amazing. Super friendly and food was great. Would recommend.

This has got to be the sorriest chipotle location in America. The parking lot is dirty, the sitting area is dirty, the kitchen is dirty. It's always dirty. I watched the manager show the employee how to swipe food from the counter back into the serving trays. The food is hit or miss and so is service. read more

I would love to line up and slap every single employee working in there on June 7th because the sizes of my portions are absolutely crazy and whoever smart mouthed ass who answered the phone and said my 8 pieces of lettuce and 5 pieces of chicken was the correct amount needs to be the first one in line. I've worked food before and I understand how yall feel but come on now...... read more

Lady with the purple hair needs to go. they should probably just hire a new manager Never have all things they should such as forks, lime, napkins.. food is always cold and stale. The older lady with the blonde hair is okay the rest of the staff needs to be fired read more

okay so I feel like Like I'm the only good review but I will say my food is almost always delicious delivery and in person, service is also usually pretty great! read more

Their order online and pickup is the best in the area. The queso and chips were excellent Loved my burrito, it was huge and very tasty. My wife ordered a bowl and it was just as good as my food, with one exception. She got a flower tortilla on the side and it was old and hard, she couldn't even eat it. If she would have had a fresh tortilla this would have been a 5 star review. read more

If I could give this location -100 stars I would. Don't waste your money here. Trash all around. The employees do not know what customer service means. No one cares about their jobs. The manager doesn't even care. Worst experience I've ever had with a manager. Everything is a mess. Prep stations, cashier area, dining room. Disgusting. They NEVER have fresh meat. It's always low and DRY. They can never tell you if or when new meats are coming out if you ask. We asked tonight the guy immediately said "don't know" without checking and then right as our order was getting bagged fresh carnitas we asked for came out. So we ask the manager if it can be remade and explained the situation (the carnitas we got was dry and the scrapings from the bottom of the tin). The manager was extremely rude, scoffed, was clearly bothered we even asked. Would only remake the one meal that wasn't already closed (we only had 2). The employee working the toppings station did not say a word, flattest RBF I've ever seen and painted the picture of everything to not do working in customer service industry. Leadership comes from the top though, and with what I saw of the manager I'm not surprised the staff doesn't give a shit and treats customers like trash. If you want Chipotle and live in this area PLEASE do yourself a favor and drive up to 8635 Blanding location. MUCH better experience than this trash store. I will never go back to this Chipotle read more

Portion sizes are way to small for the price. Prices are ridiculous. Service is terrible crew acts like they hate there job.

everytime I ask for sour cream I always find corn in my bowl and I hate corn. Also the amount of meat I receive is basically a toddler amount 6 bite size pieces of chicken is craz. read more

This is a very nasty and unclean restaurant. The commercial says they don't use freezers. Must be true because they carry over the old food for the week. Chicken was dry and spicy. Beans and rice dried up. I will never return. read more

Finally a Chipotle here in Oakleaf! The place is pretty crowded since of course it new. Food is fresh and great. The tacos were right on! read more

Chipotle Mexican Grill - Fast Food Near Me - Jacksonville, Florida

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Probably the worst chipotle I have ever been too. Idk if it's management issues or quality control problem but they really need training. There was tons of corn salsa in the sour cream when preparing my order. No one is checking on line items or replacing old food. If Chick-fil-A was open, I would have never stopped here. This the the 2nd going to this location, never again. read more

5/19/22 @ 830pm-ish By far the WORST Chipotle I've ever experienced. COVID is not to blame for the lack of concern for providing good service. This is the very last time I spend money and receive trash ass service. We have given the benefit of the doubt too many times. Never again!!! Let's start with being greeted by Lola Lashes who nonchalantly acknowledged our presence. Staring is not how you greet customers. If you're wearing a face mask you should speak loud so you're heard!!! Repeating everything is ridiculous. Before taking our order she stands and watches the other young lady on the line as she's preparing 3 bowls, instead of helping her so they could move the line. TRASH ASS SERVICE!!! She puts1/2 spoonful of rice in the bowl, plops beans on top and just stares at me. Had to ask for more rice. Clearly there isn't enough meat in the pan but she proceeds to scrape the pork out of the container instead of getting more. Nah I'm good. Give me another meat. She reluctantly scooped chicken and plopped it in the bowl. Get further down the line and she sloppily throws pico, Corn salsa (full of cheese because they don't bother to neatly do anything) and I asked for a little cheese and she grabs a handful and plops it on top. Reminded me of a school cafeteria lady just throwing shit in a bowl. TRASH ASS SERVICE!!! Move on down to the "closer" whose job must've been on lettuce and sauces because sour cream and lettuce was all over the place. Mixed in with the guac and the cheese. Super messy!!! Gloves were also messy as she's closing the lids. TRASH ASS SERVICE!!! Next stop is the cashier.... But hold on, the counter is so freaking filthy that as the "closer" closes the tops of the bowls she's adding sour cream, cheese and other juices from the counter to our bowls. Now the cashier, who is more concerned with her phone than ringing us up as if we can't see the phone right by the register , is so disconnected from her job that she's really not paying us any attention until we're staring at her waiting for a total. TRASH ASS SERVICE These young workers need some hard training. As an owner they all needed to be fired tonight. The guy washing dishes and the guy wearing a red shirt (I'm assuming a manager) were the only 2 bussing their assess. Meanwhile Lola Lashes was just pretty much in the way; the "closer" was closing every damn thing up in everybody's order whether they asked for it or not; and Tina the texting cashier was focusing on her phone. To the manager: There is no team work or concern for customer service from your crew. I have yet to see a good review for this Chipotle. That's a serious sign that things have got to change. You can't keep making excuses and letting things continue to drag the business down. I'd rather see 2 hard working individuals with great customer service and a line out the door than to see 5 TRASH ASS workers holding up the line because they don't have their shit together. Its not a good look for you or the business. You'll lose more customers in the long run. Its about time to clean up shop and hit the refresh button before you have to close down. read more