Took my gma for dinner recently at this location and had a wonderful experience! The staff were SO friendly, the food was fresh, and portions were up to old school Chipotle standards ;) For the first time I tried their watermelon limeade - omg soooo good!! The dining area was pretty clean too. The only thing I wish was there was music playing. Me and silence do not mix. Thx for the great service! read more

This is insane. This chipotle has already been terrible so many times in the past because they always get to go order wrong. Also, some of their employees have terrible attitudes. BUT this hasssss to take the cake. RAW CHICKEN in my tacos. This is ridiculous. I really really hope I don't get sick bc of this. But this chipotle needs to go through a massive change or get shut down! Stay away!!! read more

Chipotle Mexican Grill - RAW CHICKEN - Mexican Near Me - Irvine, California

I just moved to the area and gave this Chipotle three chances before writing this review. Every visit has been unpleasant, and the food quality has been inconsistent every single time. I ordered steak on all three visits, and each time it had chewy, fatty pieces that I could not even bite through. On my most recent visit, I ordered nothing spicy, yet somehow my bowl still came out spicy. Also, their "cilantro lime" sauce should probably mention jalapeños, because it is absolutely not mild. The spice is noticeable. Chipotle used to be known for solid management and consistent food, but that standard feels long gone. This location seems like it has little to no management oversight, and it shows. I understand the hiring pool is difficult these days, but that is where management is supposed to step in and maintain standards. That clearly is not happening here. After three tries, I will not be back. Honestly, Chipotle as a brand has dipped badly in my opinion, and this location only confirmed that. Also service isnt great to make up for the lack of food consistency. read more

Always kind of a hit or miss with Chipotle nowadays. I feel like it's up to how your server is feeling and how generous or skimpy they are scooping and if they even smile at you. Well, this recent Chipotle experience at this location was the best one I've had in a long time. The young man was very nice, cheerful and scooped what I felt like was the right portion. I am definitely adding this location to my top for my Chipotle visits. Good parking. A drive through is available and I may try it one day. Please come and create your own adventure. read more

Chipotle Mexican Grill - Mexican Near Me - Irvine, California

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Ive never left a negative review because im pretty easy to please but this was a moment. I ordered a burrito bowl and the scoop of chicken was really small. So I asked for a bit more. No joke the girl took one piece and put it in the bowl. I wanted to walk out from the disrespect but im a people pleaser and even still said thank you. I only get rice, chicken, lettuce and pico de gallo too so its not like my bowl is hard to close. Some of the workers there are friendly and accommodating but others are scary and initmidating. read more

Just plain simple, the food is consistent across all chipotles. This is just not the one to go to. The staff really couldn't care less to be working there and their attitudes prove it. This location is way too busy with children and their e-bikes, and it's always dirty. They also never have mobile pickups ready when the app says they should be ready. You are better off driving down the street and going through the chipotlane. read more

Shocked! He used his bare hands to scoop up the salad and cheese and put them into my serving bowl, without using tongs, utensils, or gloves. read more

A decent location for the chain. There's a decent amount of parking in the shopping center. This location is a little bit on the smaller side and only has indoor seating available. The quality of the food is consistent with the rest of the chain. The portions are fairly consistent as well. Some of the workers are very friendly and helpful. It's a very standard experience and is a good option if you're looking for a quick meal. read more

Good service but pretty sure the chicken bowl made me sick unfortunately, even though I didn't finish it entirely. Be careful

I don't like leaving reviews like this, but this Chipotle at the Woodbury Shopping Center is consistently bad. Every time I come here, the store is a mess. Trash cans are overflowing, counters are dirty, and the whole place feels neglected. What's worse is that they usually have plenty of employees working, yet it runs like no one has been properly trained. That's a management problem, plain and simple. I went today around 6:30 PM and almost every protein was gone. No chicken, no steak, no barbacoa. I think carne asada was the only option left. The vegetables on the line were wilted and looked old. For peak dinner time, this is unacceptable. I've contacted Chipotle corporate before about this location and nothing ever changes. Same issues every time. This is especially disappointing because Woodbury is a great community, and it's a shame to see this location so run down due to poor management. Whoever is in charge needs to seriously step up or be replaced. I'd avoid this location if you have other options. read more

I came here 3 times before writing this review, as of my most recent visit, Dclan helped me out and man what can i say, his customer service is beyond great and the food quality and portions were amazing. I will be a regular now at this location. Keep up the great work ethic Dclan, you have a bright future ahead of you! read more

Very very skimpy on portions Very very strict. Move on the the next chipotle. Manager is on ego trip read more

five stars! i recently visited Chipotle and was absolutely blown away. first off, the food is incredible. the sofritas bowl was fantastic, but i have to say, the chipotle chimi churri? it literally makes life worth living. seriously, get it. beyond the amazing food, the service was top-notch. the workers were extremely kind and helpful, even giving great recommendations for sauces which really enhanced the meal. the ambience was also perfect, modern and inviting with the open layout and architecture of the waiting line. it's definitely a place i'll be returning to soon! read more

Chipotle Mexican Grill - sofritas bowl and sofritas salad (condiments: red hot sauce, chimi churri, salad dressing) - Mexican Near Me - Irvine, California

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I would give zero stars if I could. It was around 6 PM, and the Chipotle had no line. I was picking up dinner for the family so I had three orders. I did my burrito first and then two bowls. At the end, I looked in the bag and saw how small the burrito was. Wow. That is a full price steak burrito which I paid. I talked to the employees, and they said I could get some extra food on the side. But when I asked for some meat and rice, they said that meat is extra. Hahaha. They ripped me off already, but twice? That's a bit much. Please do yourself a favor and don't come here. read more

Chipotle Mexican Grill - Mexican Near Me - Irvine, California

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Rude store manager & absolute worst experience. I ordered a steak bowl (carne asada) for take-out. They prepped the food, throwing food into the container. The portion was below minimal. One spoon of rice, one spoon of meat (3-4 pieces), not even half full. When I came home and opened the lid, the cheese looked like noodle pieces because there weren't enough. I went back, asked for the manager, and a refund. He scoffed at me, telling me to contact Chipotle Customer Service instead as he was handing me his business card. I'm not going back here again. Waste of $20 and time eating here. Kids (in their attitude) are running the store and service and cleanliness is subpar. This place needs a new seasoned manager who can run the store and bring back the Chipotle it used to be. Luis Sepulveda is the current manager and he needs to be replaced. ----------------------- I contacted the customer service and they offered a coupon. Im not interested in the coupons. I want better service. I want quality food that I want to eat. If Chipotle employees (looks like everyone tells me to contact customer service) think their Customer Service will solve all their problems for you, you are doing things wrong. Fix your food, fix your people who interacts with customer, rather than telling them to route their problems to customer service read more

Chipotle Mexican Grill - New Steak bowl. Barely Halfway full. This is what you'll get at Chipotle for $19. I couldn't find meat and that noodle like thingy is cheese - Mexican Near Me - Irvine, California

I hate myself for not voicing out to the servers for only giving me half a spoon of everything. Everything is overpriced now, but to skim on the portion too?! They are us taking advantage of the customers!!! read more

i did a mobile order today. i picked up my order with my usual high expectations. i opened my bowl and was met with quite the disappointment. after an overnight shift, i was so hungry. check out the photo for more details. read more

Chipotle Mexican Grill - not a full bowl - Mexican Near Me - Irvine, California

Let me start off by saying I was well mannered the whole time, even after his unprofessionalism. But I recently came in around 5pm today and I had the WORST service by the tall Caucasian male with the pony tail. I'm not sure if this is his first job in the industry or not, but he'll need to learn a thing or two about customer service. First off, he started by giving me a half portion of rice that hardly covered my bowl, so I politely asked for a little bit more. He does just that, but kinda gives a weird attitude. Then when it came to my protein I asked for chicken, same thing, he gives me a half scoop of chicken and I politely asked for a little more. He then proceeds to tell me that's gonna be extra. Extra for my normal portioned full scoop of chicken?? I then ask can I just get a tad bit more again and he continues to tell me that's extra. That's when I confront him and tell him he just gave me a half scoop of chicken. He proceeds to tell me "I just gave you 4 ounces of chicken" with a smart ass response. Didn't know he had a scale built into his eyeballs. At that point I was over it. I'm not about to argue with Mr. Chipotle himself. I should've just walked away without the food. But I ended up taking my "bowl" :) Terrible customer service by him, ruined my experience at this chipotle and DEFINITELY will not be coming back to this location. read more

It's been quite a while since I've been to Chipotle. Figured I'd give it a try. Unfortunately, there is no improvement at all. This location is dirty - tables are filthy and if you get a glimpse behind the counter, you will see that they don't keep things clean. The food is terrible and overpriced - $20 for a bowl is ridiculous. If you really want something good, go a few miles down Irvine Blvd to Baja Fish Tacos. read more

Portions made for a toddler and staff is very rude. I've had better service In the worst parts of Orange County. Hire new staff, they don't care about their jobs. read more

My girlfriend found a hair in her bowl right before she was about to take a bite, they skimp on the servings and look like they don't even want to work there. get a new job if you don't like where you work. read more

Chipotle Mexican Grill - Mexican Near Me - Irvine, California

honestly i love the chipotle location here. super close to my house, staff are all very friendly, and the food hits every time!

Never again. This burrito bowl was almost $14 and looks half eaten (this was untouched after picking up mobile order). Do better. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - Irvine, California

Levi had such a bright personality it really made my night. Great service all around!

I've had the Carne Asada from this Chipotle location twice, and unfortunately, both times I experienced food poisoning symptoms shortly after. I'm generally a fan of Chipotle, but this repeated issue is concerning. I hope the team takes a closer look at their food safety and handling practices, especially with the Carne Asada. I won't be returning unless I see clear improvements. read more

Worst Chipotle I've been too. Save yourself a meal and go elsewhere in this plaza or go to another Chipotle entirely. Workers are great but feel management instructed them to skimp on ingredients. You can really tell when there's barely a spoonful of protein and lettuce. read more

I love Chipotle! Can't go wrong. I would go out of my way to come here. My go to order is a Barbacoa Salad with a tortilla on the side. You need their tortilla. IT. SLAPS. My order is pretty much exactly the same as getting a bowl but I just prefer to have the lettuce sitting at the bottom rather than at the top. I think the salad lettuce is also cut a little differently which I prefer. Does anyone else do this? Also, this might sound odd but I don't know if I've ever tried their burritos, I just always get their salad/bowls! I'm sure it's just as good, will have to try the burrito sometime. This is their location in Woodbury Town Center, a shopping plaza. There is a large free parking lot, no issues finding parking. The plaza can get busy at prime times. I usually mobile order and pick it up but I also like just going in to order since you see exactly how much food they put in your bowl. Mobile orders are quick and easy. They have a shelf to pick up your order with your name on it. Service is friendly. Inside is modern casual with lots of seating. It's a quick service spot. Usually not too much of a wait when I go, mobile order doesn't usually take longer than 10 minutes. Prices have different increased over the years just like any other place but I think their prices are fair considering how much food you get. I never finish my bowl. I usually eat half and save the rest for later and it still tastes delicious. read more

Chipotle Mexican Grill - Barbacoa Salad, Steak & Chicken Burrito and Chips & Salsa, yum! - Mexican Near Me - Irvine, California

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Today I asked for a cup of corn and a cup of black beans, first she said they only give those in their tiny little cups so i asked for two each When i went to pay for it, it came to $7 Are you serious!!!!!!! read more

Came here on a rainy Saturday afternoon to meet up with my sister for her birthday. Due to the weather and time (2pm), the place wasn't crowded and was able to enjoy a nice catch up conversation. Ordering and receiving our food went quickly. You're at the mercy of the people ahead of you and their decision making. When I asked for just a little rice and little amount of cheese, that is what a received. The guacamole was fresh and tasty. No complaints about the food. Woodbury Town Center is very busy and getting out of it is a bit of a hassle. It took two traffic signal cycles at two separate intersections to get on my way home. Cost for two bowls and sodas ran about $30 (one with guacamole). Not an everyday option, but was suitable for this occasion. read more

First I want to say I'm from Oceanside and haven't been to a Chipotle in a a long time because of service, not cooked enough rice, & dirty restaurant. I commend this Chipotle, my husband and I had a great experience right away was greeted and our bowls were so delicious and fresh! The employees were courteous and nice actually smile too! They were efficient, on point, & friendly! The line after we sat and ate was long and was truly handled with a group effort in a high great customer service way all the way up to the cashier who treated us soo kindly. The restaurant was clean no trash on any table, trash wasn't overflowing. The floor was clear of trash, spills, etc. No one on their phones everyone was working to make sure customers had the best customer service and food. Thank you for a wonderful experience today Chipotle Crew u should be commended! read more

Chipotle Mexican Grill - Mexican Near Me - Irvine, California

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They're fine when you go in person but when you deliver from them, they skimp on the food so much. I once got a bowl that wasn't even a quarter full when I ordered majority of the items available for the bowl. read more

I've given this location many many chances ... I'm really disappointed with all of my experiences at this location. Food has been credibly salty to the point where it was inedible. The portions are extremely small, the servers seem disinterested in providing customer service, and the price just isn't worth it any longer. I will not be returning back. read more

This is probably one of the worst chipotle, food quality is usually consistent but this one is on the lower end. Chicken was on the brunt side and pretty tough. Guac was brown. Chips tasted burnt as well. There are other chipotles down the street probably best to avoid this one. read more

Chipotle Mexican Grill - Different colored chips, tasted burnt. - Mexican Near Me - Irvine, California

DONT COME HERE! The kids at this Woodbury location are not trained right... I get half a scoop of chicken for my burrito a lot, I'd ask for more and they'd try to charge me for extra scoop. I have to stand there and argue while people in line behind me wait for us. I don't even care to ask for manager. It's just the CULTURE of this location, EXTRA STINGY. Everything is more expensive now, I am not paying more for half a scoop of meat! I'm not coming to this location anymore. I'll go to the chipotlane on culver/irvine Blvd instead! But the real good one is in Tustin on 6th, those ADULT WOMEN there know their burritos! It's further away so I'll try to go there if time allows! read more

I have been going to chipotle for like three years and it's so good that I eat it every week. my parents first introduced it to me so it was new but then it all changed. The service is also really good there and it's clean. Without chipotle I wouldn't be able to survive! read more

Crap service crap employees crap food and they skimp on everything Will be eating at Chick Fil A next time Wouldn't be surprised if Chipotle files bankruptcy with this type of service and portion sizes read more

Worst chipotle and staff in Orange County. Only reason I came is that they're open late, never again. read more

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People here seemed really rushed they rushed to put everything in my bowl sent me on my way and the bowl wasn't sealed completely and ripped in my car. They were not welcoming at all no good customer service and seemed like robots just working feel bad for them like they're pressured to do so read more

The worst chipotle I've been too. Food is consistently sub par, never fresh. Portions they provide are incredibly small, chips are always stale. Staff attitude is garbage. Please raise your standards. read more

The service was no bueno :( I normally don't go out of my way to do this. But really felt the need here to make a review because the service was so bad. I pretty much felt rushed out of Chipotle as fast as possible. Ordered my food from the girl serving. Didn't say much, just served the food and that's all. Then when getting to the check out the guy at the register processed my gift card, and literally just threw the sides in the bag. Then when I asked for a water cup, the threw that in the bag right in front of my face instead of just handing it to me. Cmon guys?! I know it's a job, and maybe even your guys' first jobs, but can you guys at least appreciate being there and having customers to serve meals? Let's be better by doing better. read more